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Samsung SmartCafé
20th to 24th Floor, Two Horizon Centre, Golf Course Road, DLF Phase 5, Sector 43, Gurugram, Haryana 122202, India
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sh
Review №1

This office situated in very good comercial location. I love this work station.

Pk
Review №2

Samsung product is very poor because I have purchased a TV Led 43inch it has pannel problems. Within in 3months. Company is not replace warranty he was given repair.So that is a not reliable company

Ka
Review №3

Very poor service i complaint for my Samsung note 10 plus its been 2 week no reply from them , never buy Samsung or you will end up with the money and potty phonesphone heating like hell , it will explode soonstill in warrantySamsung service center says we can do anything if issue not coming oin front of us

Ju
Review №4

Never buy samsung products worsted service and my refrigerator not freezering so I complent customer service not responsible worsted praduct 🤬🤬🤬🤬👎👎👎👎👎👎👎👎👎👎

pr
Review №5

Nyc place for working

Ni
Review №6

Fake brand, No service on time, Refrigerator quality is too bad, i will recommend never buy Home Appliances of Samsung,They will make you bagger after purchasing their product and if you find any problem then you will have to wait for three months at least for repairing if it is in warranty period.Samsung just try to make money from client but ZERO in service.I am giving one rating because there is no option of negative rating.

Ra
Review №7

Good place...nice options for fine dinning..

Ak
Review №8

My office , its great

ak
Review №9

Nice place

Ga
Review №10

Awesome work place with rich culture. Classy people.Offers Almost everything that you need around a good corporate building.Good facility staffs, nice parking & security system. With great ambience and interiors.

Hi
Review №11

Really good place for work. Very professional people. Good ambiance. And really nice caretakers.

Ka
Review №12

Good organisation

As
Review №13

Beautiful building and easily accessible. Great location. And obviously one of the best company to work for .

ra
Review №14

Loved it

am
Review №15

Very good place, almost all big big companies office are there in this building.Very clean and nice environment.

Dh
Review №16

Very beautiful office to work.... view from 24th floor to golf course in front of this offfice is mesmerizing

sa
Review №17

An world class organization with very dedicated world class professionals working under one roof is actually quite amazing.

Mu
Review №18

I have lost all my trust on you #Samsung. Almost everything at my home is by Samsung but your Aircons are the worst.I really feel Samsung store cheated on me with their selling skills. just fix this new Ac.dont torture my family in the hottest months. #patheticcustomerservice

J
Review №19

Worst customer support. Bought theor 8 KG front load washing machine. In 1.5 years it has not functioned properly for one month. Customer care doesnt pick up. Service technicians are callous and irreposnible. NEVER BUY A SAMSUNG WASHING MACHINE.

pu
Review №20

Awesome

Bi
Review №21

One the worst and fraud company in the world and cheating the Indian citizens and i am surprised how they are openly doing this such bad practices under the governments nose this shows that all corrupted. Their product are very cheap quality and over priced and during warranty they only do time pass they know how to extract the money from Indian pockets after warranty they will ask for parts replacements on chargeable bases such a cheap company Indian govt should cancel this company license and send them back to Korea they dont deserve Indian market.

Sa
Review №22

Client location.. this building is no less then a 5 star hotel but yes you will have to wait for lifts.. too crowded

dh
Review №23

Many good companies over here.. Good opportunities.. Great place to work at..

Ra
Review №24

Cu cut tug7 TV yot7y uh h7yy⁷TV tyga guy you 87 inch year 6u gu gone will I

Ov
Review №25

Worst service I have ever seen without coming home they usually send message or mail that we are not in home am an house wife and am living with my mom how could we leave home instead of their absence they were sending mail as we are not in home cha its the second time they are responding as like same... Worst service

CS
Review №26

I have purchased Samsung Tv before 3month.The worst service support from samsung.100% doesnt have manfactures will came. Whatever problem will came we have to face it..(0%)support from brand

Ra
Review №27

Amazing place . Very well built and great office space. They have cafeteria and restaurants on first floor and they are mind blowing too. Must visit

AM
Review №28

The samsung quality has deteriorated day by day and now they are supplying faulty products with no QC control on there products.I was cheated by samsung and ts dealer. They supplied me faulty LED 40 inch last year whose HDMI port one was not working from the first day.I recently bought Firestick and came to know that the HDMI port is defective and now they are asking for Rs 4200/- to replace it.i have so many samsung products but i will never buy a samsung product in future.I bought two LED at the same time in July out of which the port of one is completely defective.whenever someone buys a TV in future do check the port instantly as samsung is supplying products which has manufacturing defects and if you will miss out to check that than you will have to pay heavily

AM
Review №29

Worst company

Ra
Review №30

Dear Samsung CEO,I am a retired Armed Forces Officer who made the terrible mistake of buying a Samsung Refrigerator over 4 years ago through CROMA Saket New Delhi 110017.On 01 May 2019, the Frig packed up and a report was made through the Call Centre and on 02 May an Engineer came to my house F 16D, Saket, New Delhi 110017 and stated that the compressor had packed up and needs to be changed. The compressor guarantee is active and the replacement is to be on Companys cost. He stated that he would lodge the complaint and demand for the replacement.Since then eight days have gone by and there is no response or replacement action. Since the last six days, I have been reporting this matter to the Call Centre, the Supervisor and the Mechanic on a daily basis. Regrettably, neither has the part been replaced nor has any one responded to my complaint with a positive answer. I am a 70 year old man and running from pillar to post to try and get the refrigerator repaired. Unfortunately, there is very poor response and coordination between the call centre and the supervisor and I remain dissatisfied.Please take necessary action to urgently sort out my problem. Otherwise, I shall walk into the CEOs office and personally complain about the disgraceful service that Samsung provides.Awaiting your response.Commodore Ranbir TalwarA totally dissatisfied customer.Commodore Ranbir Talwar, VSM, (Retd)

As
Review №31

Premium office space. World class eating places and bars

um
Review №32

66ka and,,@@@3,Zz,but but, sadder and 4ka bhaw 5A zzzz,,,,,,,,,,,,,yt?, ---aew

Jo
Review №33

DLF 2 Horizon is the most beautiful corporate destination in Gurgaon. Samsung is rightly positioned here as it matches up with DLFs premium office space offering

Br
Review №34

It has been more than a week and Samsung Service Center is fooling me. I bought a S7 Edge Mobile 6 months ago and got some issues in it and I handed it to the service center around a week ago. They never turned up and when I called them yesterday they said that they have received the part from Samsung and I called them today and either they are disconnecting my call after hearing the issue. When I threatened them to escalate the issue they said that they have yet not received the part.It was committed from their side that meanwhile my phone is with service center they will provide me a stand by set, which I never received.Earlier they said that they are located in Janakpuri.. New Delhi and now they are saying that they are located in Okhla- New Delhi.I am surprised by this level of information and service from a reputed company like Samsung.As soon I called customer care, they are not able to provide any information about the service center and even they cannot escalate it to the next level as they dont have any escalation process.DONT PLAY WITH YOUR CUSTOMERS EMOTIONS AND TIME??????

Vi
Review №35

One of the best offices in ggn.. very good location and awesome view

Ta
Review №36

VERY POOR SERVICE IN OUR AREA

Dh
Review №37

I have note 8 and from the last repair date 16 march 2018 to now 27 may 2018 i am facing issue regarding water and quality test which is not legally qualified by samsung i visit service centre on 17th may 2018 Ace lingua Solution Paschim Vihar and i am struggling with the same issue from 3 month they are not understanding my problems and engineer also not able to answer my question. When the repair done samsung test the water resistant test by software and there software pass the test after water found inside the phone, then how we can trurst on there quality test and which is not legally truth.I ask question to the service engineer samsung said our engineers are skilled and professional. Then i ask 2 question to the engineers why your quality test pass the test when my device was effected by water inside? He have no answer about this question. 2nd question i ask to the service centre Rajesh Wadhwa ( Proprietor ) when i came here for submit my device to your observations then u dont have rights to deny customers request. He said your device is working properly if my device is working properly then why i am hear at your service centre. And he did not submit my mobile. I called Samsung care for complaining about the service related sir said sir u can go and sumit your device. When i visti again on 18th may 2018 they submit my device and said your device is damaged by water.I raised complaint against the service centre and the quality issue after the repair. And i need replacement or refund my money i am wasting my precious time and money by visiting to your service centre again and again from the last 3 months. Soo i am now very very dissatisfied with the overall samsung service centre experience. Which is wrost.I need help i have file case against the Samsung Service Centre not to understand problem and not to submitting device when customer ask to submit under samsung observations.And for harassment the customers wasting precious time and money of customer. From last 3 month.

mu
Review №38

It is good place to visit. Office is well developed

kr
Review №39

Aesthetic designed top class corporate building. Very nice view from 24th floor .

Ra
Review №40

Worst company. None of 5 devices I purchased from them lasted beyond warranty period. Service Centre people fool by demanding nearly 80% of device price on flimsy repairs which occured due to companys own flawed products and cheap quality. Disgusting.

sh
Review №41

Convinently located. Good ambience

Vs
Review №42

Dear sir I have samsang galaxy j2 mobail me settings me wireless dispiay nahi he please mobail update wireless display add

Fe
Review №43

My LED tvs (UA40J6300AKJKL) screen is broken. I bought it two years ago. Now they cannot support this product because they does not have any parts available. If they cannot support a service for a product after two years why customer should buy products from samsung. Disappointed Pathetic services. I have around 10 products of samsung but will never buy any products from them in future.

Sa
Review №44

Not giving correct reply... wasting time...only way not to buy Samsung products...

Ka
Review №45

Qwa to 22122nd e521er and 1

Ah
Review №46

I like this app

Ku
Review №47

Good office. Very restricted.

Ne
Review №48

Samsung india head office is located in Gurgaon. Samsung used to be no. 1 handset maker in both feature phone and smartphones category. However in last quarter concluded it was depositioned by Reliance jio in feature phone category and Xiaomi overtook it in smart phone category. Samsung has been arrogant with it partners say retailers. When Xiaomi was getting pace it stopped billing of all retailers who has GSB of Xiaomi. It was boomerang and was seen as nail in coffin of end of supremacy of samsung.

Sh
Review №49

Completely fraud...They ask for money in the name of offer.Naming KajalOr Sanjeev etc.Never trust on them.

Vi
Review №50

Average place for working here. People are arrogant here. Some managers think that they are running the company.

Te
Review №51

I bought a note 10 Plus and it failed in exactly 1 month, Nobody in Samsung is ready to listen to me, Just very bad product and cheat of a company, I have sent mails to their CEO , sadly no reply, They are just looting people with bad products and very poor service,

Ar
Review №52

HEad office at SIEL at Two horizon centre Golf course road Gurgaon.

SB
Review №53

SamI bought a samsung refrigerator . Inspite of my repeated calls and follow ups with the company customer care nothing has been done. The refrigerator is under warranty period but the response of the company is very poor.I think they making only bad quality of machines. Only for making money.. so b care full evey one

An
Review №54

I have samsung j7 prime i purchased in a month of feb13 2017... n now its stop to works n whn i go to service center they said motherboard hv affected due to liquid n said me 9000 will cost for making....n whn i m calling its service center whn i talk about this they dissconnect the calll.....n the service center also not returning my old motherboard how i can belive its new or old.they make us fool only.

So
Review №55

Horizon two... just awesome office infra

Ma
Review №56

Most Beautiful building I have ever seen

Te
Review №57

Worstttttt!!!!!!!!!!!company ever...................this companyy doing fraud.......with indian people............this company do not resolve prblms...........in waaranty period...dont buy it ever😠😠😠😬😡😡😡😡😡😬😠

Ma
Review №58

I bought a samsung 674 litres side by side door refrigerator of samsung in april 2017. It has a defect that it goes on vacation mode by itself again and again. Inspite of my repeated calls and follow ups with the company customer care nothing has been done. The refrigerator is under warranty period but the response of the company is very poor.

kc
Review №59

Nice apps I can download everything I want

Ka
Review №60

C ;D m..,aimmind day m h x in nink and

vi
Review №61

Samsung India office here at gurugram sector-42-43 nearby to sikanderpur metro great work environment,

Ra
Review №62

Lovely place, which is closed now.Moved to 2 horizon centre dlf-5

Bi
Review №63

Worst ever service. I have made 9 complaint about my refrigerator that I recently bought in Aligarh city, UP. Since the date of purchase the freezer ia not working. I have had 6 engineer visits but no one could resolve the issue and when I asked for a replacement they are not even answering my calls anymore. This is my worst experience of purchasing an appliance ever in India. Samsung is a cheat company and has the worst service network ever.

An
Review №64

Two Horizon Centre, in the same complex as One Horizon Centre, is placed at a good location and the common 1st floor good restaurant and shopping options.

Na
Review №65

Service very very poor pls no body purchase samsung freeZ

Pa
Review №66

Poor customer Service Never Buy Samsung product,

Vi
Review №67

Great Place to work on....

Ma
Review №68

I was responsible for making THC Samsungs corp office....hence ya....the best

An
Review №69

I am repenting now after purchasing Samsung TV(LED). It`s panel got damaged twice within three three years.

Up
Review №70

Bad service .after 2 month .no problem solve. Thats why i will sent you court notice .

Sh
Review №71

The service is worst !!! Showing adds in TV wont help first try it !!! When ever we call the service center its either busy or they talk rudely !!!!After giving it for servicing the mails in phone are being accessed by the service personals thats pathetic!!!PAYING AND BEING PLAYED BY THESE PEOPLE !!WASTE OF TIME AND MONEYNEVER BUY ANY SAMSUNG PRODUCTS TRUST ME!!!

As
Review №72

Good Place

su
Review №73

Worst ever phone giving deals of 25 % off screen replacement when my phone is in warranty.....unable to attend customer.......

Fa
Review №74

R rw t.r 34 year retd5 free

Aj
Review №75

Great food court on 1st floor, great location, great crowd

Ge
Review №76

I hate it

He
Review №77

Samsung office in Gurgaon, very pleasant interior and building design.

Ch
Review №78

Why dnt you shut your office in India as you are not fit or misfit into the Consumer electronics sector as there are infinite number of service complaints turning in to unhappy.

Pa
Review №79

Good place for professional, cafeteria is very good with lots of food menu

Sa
Review №80

Its a corporate office with best of modern amenities.

Hu
Review №81

Beautiful place! However, no parking availability..

in
Review №82

Huge corporate office... Amazing work experience.

Go
Review №83

Gopal Singh Pawan

Va
Review №84

Best location. Worst timings for employees

KU
Review №85

Hate this company. And this company workers are frauds with the people talking culture

Er
Review №86

The best place to work..

Mr
Review №87

Not so many accessories options.. Price is also heavy

Na
Review №88

Awesome place to work in gurgaon DLF area.

Am
Review №89

Sector 43, Gurgaon, golf course road, near sec. 42-43 metro station

Ra
Review №90

Head office address.Parking is an issue here.

Ma
Review №91

Bad service .after 2 month .no problem solve.

Ro
Review №92

Difficult to locat and visit Offices

Ra
Review №93

Horrible experience with call centre. no problem resolution

G.
Review №94

Worst company. trying to exchange a manufacturing defect phone for last one and half years. Affected people should join and sue them.

Dr
Review №95

Looking for sponsorship for my event in Greater Noida

Ab
Review №96

Nice Beach

MA
Review №97

One of the major offices of Samsung....in Gurgaon

Ro
Review №98

Customers idiots do not change the data cable of my phone, they are diverging for 2 months

As
Review №99

Very poor and low service ......

Pa
Review №100

Happening place

Information
100 Photos
100 Comments
3.2 Rating
  • Address:20th to 24th Floor, Two Horizon Centre, Golf Course Road, DLF Phase 5, Sector 43, Gurugram, Haryana 122202, India
  • Site:https://www.samsungexclusivestores.in/
  • Phone:+91 1800 3000 8282
Categories
  • Corporate office
Working hours
  • Monday:8:30AM–5:30PM
  • Tuesday:8:30AM–5:30PM
  • Wednesday:Closed
  • Thursday:Closed
  • Friday:8:30AM–5:30PM
  • Saturday:8:30AM–5:30PM
  • Sunday:8:30AM–5:30PM
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