My dad purchased a policy for me 26 years ago. Throughout the years, my Insurance agent changed a few times and we had lost touch with my servicing agent. The company did not even knew when my house en-bloc since there was no follow up nor letter for many years.Until when I reached 21 years old, I contacted the insurance company to check on my policy, I was told I owe them money and couldn’t contact us. When I requested to find out who is my servicing agent, I was told they couldn’t reveal it to me nor ask my agent to call me.The customer service officers were only transferring the calls to one another and not able to solve the issue. Yet not allowing my servicing agent to contact me. I was greatly disappointed by their service. Hence I went down to the office to terminate the policy. On that day, I requested to meet my servicing agent one last time but was rejected once again. As my contract was signed many years ago, my policy wordings were uncleared. I requested for a duplicate copy and was rejected again even when I agreed to pay for the duplicate copy. I do not even know if the terms and condition for the termination tallied with the policy wordings my dad has signed for me back then since they could not produce a duplicate copy. What I know was they did not fulfil the interest rates they promised back then. The interest rates got lower and lower the next few years due to market wasn’t doing well after we bought it.I currently has insurance policy with 3 different insurance company and I would say Great Eastern is at the bottom speaking from experience.*Note: this happened before Covid-19. There was no work from home back then.

I have made a claim in January 2021 for just $90+. The claim was paid using medisave yet a cheque was sent to me. As a policy holder, I have kindly informed my insurance agent about it and get them to re-process it and return to the medisave account instead. Unfortunately, till date which is August, 7 freaking months, the claim has yet been re-process despite numerous chaser sent. The service provided before sales and after sales is so much different. It is indeed terrible! I will ask everyone not to sign up with Great Eastern as the claim processing will take so long just for a $90+ claim. It there is a choice to give 0 star for this review, I will. And I will never recommend Great Eastern to any friend for insurance coverage.

Nice place...

Alexander Ngaserin is my first financial consultant and I want to thank him for explaining everything to me clearly and helping my plan my financial life out.As a confused millennial, there’s many options we can undertake for our finances and it can be very confusing.However, Alex made it easy and clear for me to understand what and why I was purchasing something. It was within my monthly budget and he is patient and very knowledgeable in explaining all the details of the plans I was purchasing.He has my best interests at heart and recommends what he thinks is ideal for me. No hard-selling! I highly recommend his services and have introduced my friends to him.

Selvam is the best insurance assurance manager I have ever known. He knows exactly what you need and is always on his toes with your investments. Cal him for all your insurance needs your can really trust him. He has been in the business for more than 20 years.

If you are looking for excellent premium health policy, seek no more as Great Eastern will be the one to choose from. They provide good and efficient service. Glad that my agent is also very responsive and responsible person. Highly recommended!

Complete Lack of Honesty and Invasion of Privacy!Receive a random call by a telemarketer who claims to represent Great Eastern, and then claim that I am eligible for some government grant. And when I ask if this was a call from government and telemarketer start saying yes I am eligible for the scheme under 30-40 ... And then I ask if this was a sales call, and he say no, its to tell you more about the product. Straight away its obvious its a Marketing call. Insurance companies need to be honest and just say I am calling to tell you of our product and dont try to tell us its something else. And if you are honest enough stop getting telemarketers to call. Personally form relationships and call use direct than using 4th party.Great Eastern You Have to Stop Doing such Call BAITS! Totally unprofessional and Totally lacks integrity and honesty.If its a marketing call just say it is. Dont cover it up with some government wordings and say you represent govt etc. It makes the recipient think that you are really representing the government when in fact you are not!Stop! Using third party marketing agencies to help you generate leads.Leads - 3rd party agency (Luna Park Media Pte Ltd)The lead was generated from Luna Park Media Pte Ltd. And a thorough investigation needs to be done to ascertain if there was violation of data privacy!Telemarketer 63055310Insurance Agent telemarketer represent is:Alicia Kwek (Great Eastern) 96427744.And Alicia Kwek Upline is Mary Lee96427744/96823212(Team Manager of Agency Kindred Advisor)David Choo (Director of Agency )69893261I would recommend Great Eastern seriously look at their processes and provide me a detailed investigation report to how marketing process is done and the way ahead and to make restitution.

Very huge building, went there for work

In 1990, my parent brought a 21 endowment plan for my education. the premium paid is 60000, the estimated sum assured is 84000, however, when the policy mature the value is way way way far lower than expected. Should not have buy anything in the first place.

These Flexi Benefit Plans are a straight up Scams. You pay 25 years, $200 Dollars a month (25*12*200=60k) and the lump sum you get after these 25 years is 57K? You can easily invest that money into a simple S&P500 index with low risk and you would have hundreds of thousands after 25 years. The benefits provided are also so bad and dont justify that investment. It is also not possible to withdraw that money/or only a small fraction of what you put in. Unbelievable!

Theres no way you can talk to a human being at GE. All the phone numbers lead to machines that take you in circles. I emailed and got a generic reply. Messenger is no better. I didnt want to make this a public post. But I have not been able to get the help I needIf theres a zero star I would give GE a zero. This is not the first time Ive dealt with GE. It was the same the last time.

Good location

Great Eastern Product - 4/5. Their products are good and affordableQuality Control - 4/5. They will ensure customers understand what they bought. A representative will call to check if the agents sold the wrong products.Agents Quality - 0/5. It is very disappointing. For the excellent work they have done for Quality Control and products, their agents are unable to match the good quality.I have encountered a few agents and they are equally bad. The agents at Great Eastern are too profit driven. Most of them are over aggressive in their sales pitch which scared the customers off.Agents provided satisfactory services before sales but the after sales services need to be improved on. Some Agents are interested in getting more sales and not interested in helping customers with their general enquiries.I am likely not to purchase any more great eastern polices in the future due to my bad encounters with a few agents.I do hope that Great Eastern can improve on the Agents service and sales pitch.I would suggest the following:1) The company can send a post feedback form to customers to rate the agents pre and post service experience on a yearly basis. The feedback will help Great Eastern identify which agents will require to receive additional training for customer services.2) Make it mandatory that a feedback form had to be sent after a sales pitch. Receiving feedback will help agents improve on their sales pitch.I hope my suggestions will help Great Eastern to improve on the Quality of the Agents

Well maintained and conducive for learning, discussion, and collaboration.

Inefficient and lack of common sense that prevents patient from being treated on time. So if the patient has sudden onset of vision loss, he is supposed to search his way to GP to get a referal letter instead to seeing an eye specialist directly? This is so that the whole process is claimable??? Sudden vision loss is no way being treated at GP. And going through the GP with barely functional vision only to get a referral letter is just slowing the treatment and silly.Clarification: GE declined the claim despite explanation provided over phone and email.

Recently Just sign up a insurance plan with them... and worst is I was FORCE to sign up.. unwilling to do so.. After i was force to sign up, Im asking peoples around me if anyone had sign any insurance with GE.And Im surprising NO ONES sign up any with GE... they are mostly with AIA, AXA, NTUC Income and prudential. Now i know why already after recently experience with Mr. XXX.

Went to take ang pao and desk diary.

Recently I went down to GEs office to surrender a policy. The staff and the process was great, very fast and easy.

They should have just left Hans alone to occupy the ground floor.

Ok

Poor customer service. Unmotivated staffs working at the counters, no passions at all....

Good. Satisfied

Pretty good service. If the waiting time is too long, they serve complimentary coffee/Milo and biscuits/soda crackers. The soda at the waiting area is also rather comfortable. As of Jan 2018, the parking rate is S$1.80 per hour or part thereof, so do time your visits accordingly.

Do not recommend. Cover is terrible and service simply lies to you to get you off the phone. Not worth supporting in any way.

Cant wait to use the Prestige Partners lounge when it opens soon. Exclusive to selected top 150 advisors and their clients only.

I set up giro facility prior to the annual premium due date.A month after that due date, Great Eastern sent us a letter stating that the life policy has lapsed and application for reinstatement would be subject to re-underwriting by way of various health questionnaires.It prompted my visit to their office. I demanded explanation. They found out the lapses at their end.What is appalling is the lackadaisical manner they treated such a serious error. There has been no letter, by way of documentation, to apologise, to acknowledge their lapse and to assure that it shall not recur.Given what happened, how much can I trust them. I also wonder how many hapless and clueless insured out there had their policies lapsed in like manner.

The Great Eastern Centre probably has the cheapest parking (only $30/day!) in the Church Street area of the CBD since the demise of Golden Shoe complex. And I have never seen the basement parking full.

Nothing much here unless you are a customer of great eastern and are here to make claims or make enquiries for insurance. Even so, parking is a problem as they only got drop off point.

A traditional brick looking building with big round pillars. .. With a taste from the past..Beware of the narrow drop off.. Drive slowly

Calling in the reception just now - I can totally feel the receiptionist lady hates her job and probably hates me for calling. She was being super impatient, trying to get off the phone ASAP, and completely careless. I asked her to connect me with someone, which the previous reception alwasy did. This receiptionist lady rejected, which is fine because maybe its new company policy. Its the way she rejected - She has an attitude. Please dont put such people on the front line, either pay her more (so she doesnt hate the company) or fire her.

GE hasn’t move into the 20th century where credit cards are used prevailently as payment mode. Their life policies premiums still require cash or nets payments. Due to daily limits imposed, one has to have either multiple bank accounts to fulfill the required premium amounts to be paid and or to have to go back again the next day to continue with payments.

Absolute worst. I called GE in June this year to get details about my dads hospitalisation policy coverage. The customer service rep told me his policy entitles us to a payout of up to $50k for his cancer treatment as an outpatient - wed just have to consolidate all tax invoices from the hospital as proof. I called again multiple times in June and July with further questions, and all customer reps told me the same thing - we are entitled to outpatient cancer treatment claims.When we finally submitted the entire stack of claims (the tax invoices took ages to sort and put together), we were met with an abrupt letter stating we were not entitled to any form of compensation as his policy does not cover critical illnesses. When I called GE again they had no idea where the stack of claims I put through (in person) were, and asked if I could re-submit. Seriously???To add insult to injury, their premiums are so expensive (in comparison to their payouts) wed actually save money using the premiums payment for my dads cancer treatment instead.

Very nice place

Attend to some policy matters. Wait is rather long but the customer service staff was good. Previously used to serve waiting customers with coffee or tea but now they dont serve anymore.

The great eastern life building is situated along upper Pickering Street nearby Chinatown, Telok Ayer and Raffles place Mrt station

2 policies with GE since 1993 & 1995, wanted to change the beneficiary but need the previous beneficiary to give consent....end up I decided to cancel both policies. A nice lady by the name of Ms Chow May Fern is serving me after a very short wait, she noted one of the policy is 24 years old and on the 25th year will be getting a special bonus. Glad that with her advise Ill gain an extra 10k and if I wait even longer to the 30th years Ill gain extra 20k. So I decided to cancel just 1 policy and hold on to the one other for another 6 more years. Special thanks to Miss Chow may Fern for her professionalisms :)

The Centre is located in the heart of a number of famous restaurants, pubs and eateriesGood for office crowd and evening crowd to chill, lots of special deals thereafter

Good security arrangements.

One of the best insurance company with many great benefit for buyers. Stuff are all equip with knowledge about the insurance plan to explain to all buyers.

Wait to see whether GEL is willingly to render assistance on the full DPS insurance claim.

Very easy to locate and very convenient for drop off and pick up went its rain.

Great eastern just another office twr in sde CBD near to chinatown,oppodite is hong lim cplx.

Still waiting for Great Eastern to pay beneficiary 8 months after death of insured. Bad customer service

Very convenient office building with a lot eating places and shopping malls around.

Helpful and informative.

Im in the tallest building in Singapore using empty offices for a meeting. Cool.

Good service

Nice

This place has a lot of restaurant nearby and Chinatown Point is at a walking distance.Accessible via Telok Ayer and Chinatown MRTs. I prefer to go here via Telok Ayer and go through the Amoy Hotel. From Chinatown MRT you may need to wait for the traffic light.

Waiting time was very long. But the staff more than made for it.

Got my insurance matters settled. Customer Service counter 2 Judy was the best customer service.

Are these guys agents themselves or have a vested interest posting 5 star reviews? Wait till u have a bad experience. For those posting fake 5 star reviews, hope Karma finds them!

Great Eastern Centre is a commercial property primarily used for Office rental and sale. Great Eastern Centre is close to Chinatown MRT Station and Clarke Quay MRT Station. It is of 7 mins walk from Raffles Place MRT interchange via Church Street.

Availibility of drop and pickup point. But the entrance too narrow for bigger car and need to be ver careful.

Pathetic service for the Travel Insurance Policy. Firstly they never pick up a call. They seldom reply any email. Its impossible to get it touch with them and elicit a response. Completely unacceptable from a company of this stature.

Unable to reach great eastern customer contact number after trying a several times. 😭😭

All the fake 5 stars til you buy insurance plan with them you will know how bad they are.

They seldom reply to emails, and they are extremely rude when they do. Regret engaging them for their services.

Doing their jobs like sloth and also dont know any information about maturity payment. Didn;t do their job properly. Wasting my time,

An average of 30 mins waiting time

Best insurance company in Singapore. Support local!!

Good

Good service

Excellent service

GOOD location to for servicing GE policies

A reliable and reputable insurer!

A very impressive building!

Very good customer service

Wow, beautiful place

Iconic building

Best insurance company in Singapore

Good place to chill

Short walk from Raffles place

Very good

Too many clients, long wait at customer service.

Good company, nice staff

Whats there to review. 😂

Not bad

A lot of places around to eat

Great place, great vibe

It was well designed

Good Service

Best Insurer!!

No canteen.

Its an office space.

The pioneer insurance company of Singapore

Kind of slow service at customer service

Office tower

Can walk in to buy insurance

Friendly staff

Life insurance company

Average office building

Cozy place

Office building surrounded by food

Cool

Communication poor

Not very helpful

Insurance hub

Great location

Good