Came in yesterday evening on a whim to see what they had. After talking to the wonderful staff member in detail about toys that would best suit my dog, I wanted to share my experience! She was so knowledgeable, asked great questions about my dog to get a better idea of what toys would be good for him, and empathized with my concerns over other large chain pet story toys that seemed unsafe for my dog. She answered all of my many questions and was incredibly patient. I could tell she cared about the safety and happiness of my dog. The toys here are high quality and I feel safe giving them to my dog. She gave excellent suggestions and I left spending more than planned, but reassured that my dog would be happy and safe. He loved the toys we brought home for him! We also bought a super cute sushi collar for him and she informed us to be sure of the size since there is a no return policy on collars. I received service I would have never had gotten at a larger chain. We will be back in the future to support this business since their staff was so kind and knowledgeable.

I got into the pet food industry because of how rude the owner was to me the first time I walked in, interested in being a better pet parent and some kind of immunity supplement. She scorned me, humiliated me, and ridiculed me. Luckily I really do care about my pets and did some research on my own, switched to raw and saw great results. My dog never got the supplement I was looking for and did end up dying at 6 of lung cancer. If she was nicer and more understanding, I would have switched to raw right there instead of taking months to come to that conclusion and maybe she would still be alive today with a sooner switch. I spent 5 years in the pet food industry and changed many lives in my Zelda’s name until my store was bought by a corporate company, making me look elsewhere eventually. She sells raw under the MSRP which is why I still frequent the business since loyal companion can no longer provide raw diets for my animals. Someone needs to open a new local pet store with holistic options so that I don’t have to shop there anymore! I’ve experienced it, but now I am furiously tired of my partner coming home and telling me she was treated poorly and was disrespected while making ANOTHER $250 purchase. We spend most of our money on our FOUR raw fed animals. Just hope this helps some other customers. Just go in and leave as soon as you can, they only want your money. As for hard goods (not food), the margin is INSANE, so just buy that elsewhere or online. I love supporting local business too, but only if ran by kind humans :)

Great selection of quality pet supplies. Come here often to buy my cat food and it’s always such a wonderful experience.

This place looks cute and has a lot of options, but I was not impressed. For starters, I bought this silicone poop bag holder by Messy Mutts that was priced well but is awful. It cannot do the one thing its supposed to, which is dispense bags. Clearly they do not test products before selling them in their store, which is a big deal. Also, they have a bunch of treats out and uncovered, collecting germs. When I visited I decided to get a couple (over priced) treats from behind the counter because they at least were covered. Unfortunately the associate did not grab the bag for them before picking them, and she just placed them on the counter (which had not been sanitized) and Then grabbed a bag. One of the treats, a sandwich cookie, broke and ate just threw it the bag, broken. She also did not use have sanitizer before picking up the treats. Good for a look but I wont be back.

I love supporting small pet stores, and Pet Barn is amazing. Its a beautiful little store with tons of stuff, super-friendly staff and treats for your pooch. I just bought a sweater for my dog, plus some treats, and I will definitely be back.

Everything I need is at this place. Im so glad that I found this place. Friendly local pet food store. I wish there were more of this store so that I can recommend to my friends & family that live in Baltimore. I drive 8+ miles every week to get treats & food for my furry babies. Most are cheaper than online prices. They have my business till my babies are around, 15+ years to go!

They dont carry my cats Science Diet, so I dont go for the food. I go for the super friendly and knowledgeable staff, and the high-quality toys and accessories. They swore by Yeowww! catnip toys and now my chonker is obsessed!

Get pet store with friendly and helpful staff.

Cats love it.

Very cute store with healthy treats and specialty food.

The staff are like these rude bratty high school girls with an attitude problems. Where are their parents??

The employees are very helpful and friendly.

They dont have a lot of cat supplies. Very disappointing.

I really like getting our dog’s raw food from here. Well-priced and a great loyalty program!

I really enjoy supporting small businesses as much as I can in Howard County, but this one really misses the mark. We’ve shopped here a few times for quick treats for our dogs, which cost a little more than a supermarket or chain pet store, but we didn’t mind.Recently, I needed to purchase a soft e-collar for my Shepherd. I called ahead and asked if they had any in size large. The woman who answered went to check and told me they did. When I got there I mentioned I was the one who called and she led me to the e-collars. They only had XXL. I didn’t complain because I assumed it to be an honest mistake. She made a comment about the size I was purchasing, and I said I figured I’d give it a try since it was already late in the evening. I got home and tried to put it on my dog, but it was way too big, which wasn’t a huge surprise. The tag was still on and I kept the receipt.I brought it back 3 days later, still brand new. The woman I purchased it from was there, along with another employee. I said I was returning it because it was too big, and the other employee immediately said they don’t accept returns on e-collars. She was very rude and dismissive towards me, which was completely uncalled for. She seemed prepared to go on the defensive. I said we hadn’t used it at all because it was too big, and she turned and walked away.The e-collar wasn’t cheap by any means, so I’m not sure why the employee I purchased it from didn’t mention the return policy when I was clearly hesitant on the size. I also didn’t say anything or complain about being told there was a large in stock, when there in fact wasn’t. I don’t argue the validity or purpose of not taking returns, but if I had been told beforehand, I wouldn’t have purchased it. Also, the employee didn’t need to be so rude when I came in for the return, as it was completely unwarranted. Luckily, we were able to donate the e-collar to the nearby humane society. We will not be returning to this store, and will take our business elsewhere. It’s unfortunate their employee has such a foul attitude.

The staff was very rude.

Pet Barn is great. The store is clean and well laid out, the prices are cheaper than other high end feed and specialty pet shops in this area. They participate in the manufacturer rewards program that some brands offer (buy 12 get 1 free). Watch out for one of the employees who will tell you everything she thinks you dont know about everything whether you ask or not.

I will agree with others that the staff is my issue. Very rude and not customer friendly to work in a pet store. I really got tired of their behavior and just moved to another business.

A nice store with friendly staff, and a great selection of raw dog food. Its a little pricey but convenient.

Top notch and friendly service!

Very knowledgable and friendly staff. We love this place!!

Very good place to go. Pepper liked his bones we buy.

Wonderful advice and very nice staff!

Place is kind of cramped, especially near the dog treat section. You can barely turn around. The selection is limited. They dont offer a rewards program. Customer service was ok, not great. The Pet Barn in Annapolis is 10x better, and the staff is always super friendly. Only went to this one bc I was out this way. Wont be back.

Nice place with upscale products.

Great selection of good dog food brands and lots of interesting things for dogs.

Great selection of natural and raw foods, leashes, and accessories.

Nice store and they are moving around the corner to an even better location.

Great small business type pet store with a great selection.

Old lady behind the counter was 100 percent RUDE. You sell animal products esp to dogs. You are NOT suited to be at this establishment!!

Very knowledgeable staff and many great products for pets.

Spend $120 here. No other customers. You dont get a thank you , please come back again. Just cold treatments. Will not be back

Awesome place. Very Knowledgeable staff.

Great staff. Great products.

Good selection, fair prices, friendly and helpful staff

Always great treats for the puppy.

Love this place... and so does my dog.....

Sweet staff, cool products

Good selection of products but rude staff.

Nice staff

Great place!!!

Near my dentist.