Unable to contact , ask your ARea Sales Manager in Kochi abt the issue , he came to take my id twice. He is aware,..Utter failure..Area Service managers are useless and irresponsible.Never respond. Very poor customer value
I went there for the service of my portable internet modem.I really like their approach and attitude.The person who solved my problem, he came to me and explained what the problem was.
I gave my Jiofi device for warranty purpose. They completed the process quickly and gave back a new device, all within one hour.
They are unable to stick to their promise on installation, how the service is going to be...Bad experience
Show some professionalism in attending the service requests. Else you will end like BSNL. Its been a few days since I have raised a service request. And I wonder how it got closed without notifying me. Airtel is far better in such cases, unfortunately they dont have service in my area. Then the only choice was between bsnl and jio.Very very much disappointing service.This is the servReq number, SR00001271J5. If you want to take some action, do it.
Bad service.... 855l47321234
Too much service this Jio office because that office staff lie when I purchase a Sim still not active how can I talk lockdown going on just lost three hundred rupees
I love kerala
Visit to this place to Rectify my Wifi instrument. Very good service in the CIVID period. Got my instrument rectified and came with happy mind.
Very poor service and no body is bothered if any complaint raised. The customer need to follow up for each and every problem. They only know to raise the bill and collect money. If any complaint raised regarding the bill as usual will wait for the period and disconnect the connection. We had a better connection earlier from Asianet. At least they will be following up and will respond when any complaint raised.Very stupid service and connection............Account ID 900090064846From : Fabdec Interiors Pvt Ltd
Very good place, very nice workers
Very good service. My jiofi device got rectified in 15 minutes..
Good customer service
Worst service. Had to wait for more than half an hour to change battery . Place is very hot and no fan . Horrible experience
Too Bad 👎🖕
Really time wasting. For changing my jiofi battery I had spent more than one hour. It is funny that there is no rush of customers there. During this covid period make customers waiting for this silly issue is not admirable.
Service is efficient and charges are reasonable.But the difficulty is the working hours.You may be denied service after 3 pm.
Place is a shady building but the service was super. I went to change the battery of my jiofi device. Even though I had to wait for 1 hr(due to covid 19 precautions) they did the software update and asked me to check if the device works fine for few days and then no need to change battery.
Lift no lights parts sd for netsetter repair is 1900 for tht we can get new device
You have not even given any direct number to contact your office . Is that called good customer care please ?
The services was superb
Attitude of service staff is tooo bad..
Jio maybe be all about digital life , but this customer care center is yet to learn about the invention of ATM card payments and digital payments. I went here to replace a battery, a process usually takes a mere two minutes at most, but these great folks took zero effort to help me and in turn made this experience a terrible one.The staff is not customer friendly at all.They wasted 1hour of my time for replacing my battery.
You need any corporte solution pls contact this place
The security person was perfectly clear with a helping mind to support the customers.
Very helpful staff
Best place to take new fiber connections
Very good service. Response was quick.
Attractive interior, Security was helpful and had a pleasant face and welcome customers with a smile on his face. I had to wait for 1hour to get attended since there was an employee meeting. I suggest to schedule meetings after or before regular office hours. This was my first visit here so I did not notice the time delay as there are Quotes written on wall. Signs and Notices on Glass doors. When an employee attended it just took 10min to resolve my issues.
Nice Office. Location little isolated. Office on second floor. Parking isnt a challenge as of today. Security/reception single point. A computer based help/self-service would definitely be more useful.
Very poor service. Service team attitude is need to improve
Good service and the best staff behavior totally satisfied ❤️❤️
Very professional compared to any other telecom service centre I have seen across India. The gentleman who mans the security desk is very helpful, knowledgeable and proactive in solving customer issues. The only complaint is that the staff is often tied up in long meetings and therefore less available to customers.
Just jio device service center
Located a bit away from the heart of the city if Kochi. Housed on an upper floor and does.nit have a prominent board to signal its presence. The staff were friendly and helpful. Jio connectivity in Kochi is below expected standards.
Courteous staff and easy to rectify your issues. Good experience sofar
This is the one of the main Jio center’s in Kerala and it serves Ernakulam and its neighboring districts.The location of this center might be quite difficult to access, even though it is on a well paved street, but the building is quite inside.Cordial staffs and management, during certain peak hours, there can be a slight delay in the service.You can get every Jio products like dongles/net setter, connectors, Jio mobile phones, SIM cards etc.Any service or technical complaints and faults in regards to Jio sim or its products should be addressed here.On the whole it’s one of the best Jio Center’s.
At 16:30 everything is closed, nothing to say that they close at 3:30. Very uncourteous reception...
Very poor customer care center. The staff are not made aware of the facilities Jio offers. Id prefer customers to visit the KADAVANTHARA branch instead.
Good service .
They provide decent service. I went for battery change, even though there was no immidat stock available, they were responsible enough to intimate me when it was available, hence am satisfied with the service.
Pros: Cordial staff, Clean officeCons: Unnecessary delay, only cash paymentsOverall: Good
Very fast and good response. But their expertscouldnt resolve software problem to LYF smart phone, even though it was in working condition
Jio phone servicing done here ..
Good speed . Really loved it
The customer interaction was great.Explained the offers and provided the details without time delay.It took just matter of time for the Sim Activation.
Went to Jio centre for sim duplication. Before I visited a Jio showroom at tripunithura for the same issue but their response was negative. I went there 3 days to solve the issue but i was disappointed by their behavior towards customer. Then I went to this Jio centre and didnt expect much. But they were really helpful and solved my issues and cleared my doubts regarding Jio buyback. So it was a nice nice experience. Also I went there after 6p.m so probably it was after office time.Thanks for your help.
Great service, resolved the issues with my jiofi within 30 mins.
Reliance Jio Infocomm Limited d/b/a Jio is an Indian mobile network operator. Owned by Reliance Industries and headquartered in Navi Mumbai, Maharashtra, it operates a national LTE network with coverage across all 22 telecom circles. Jio does not offer 2G or 3Gservice, and instead utilizes voice over LTE to provide voice service on its network.
Quick service.... thanks
Good service , accept only cash, no credit/debit card payment.
Got my new jio sim in 5 mins with photo Id.
Waiting time is more. No one is there to address customer query immediately
Local jio office and company of device rectification located behind kendriya vidyalaya kadavanthara
Good Service.But Not Punctual. lOt Of time For Services.
Poor service to the customers
Has to wait for a long time even if the place is not crowded
Tucked away from the main road, so difficult to reach. But, the place has class & people are friendly & helpful.
Good and prompt service. Difficult to locate the place.
Very bad experience as they are not bothered about consumer complaints.. Unprofessional bugs...
I bought a wifi modem from their Street vendors and later requested for a bill for the same....and till this day they never cared to produce me the same Inspite of repeated requests..............
I had to change battery if my JioFi Hotspot. It took them almost 45 minutes. They also charged me service charge, while I could have put the new battery into it.Why should Reliance Jio Service Centre work like a Government Office?
Very good services good behavior very good people
They dont give proper information on anything.
Very good quality
Pathetic service... And rude service
Worst. No service
The guy on the store is a borderline jerk.. He refused to give me a Jio sim after waiting for like 2h saying technical complaint n all.
Very good customer support and service.employees are so helpful ...!
Many rumors have been coming around us since the time of arrival of Jio.But for any help related to jio products you can directly contact the jio center and you will get the solution.
Good service. No long queue like in other service centers.
Jio products can be serviced......good service
Super supportive team may help to solving your sim problems
Great service at a lightning speed
Excellent customer supports
Service quite bad.had to wait ages for the service person
Keralas best jc..
Took a long time for the representative to contact us. The representative was very helpful and patiently explained different plans.
Its nice... They care for there customers..
The service was good, unlike at their store in Edappally.
Happy to.be Jio customer..great service..
Customer is king here.... excellent treatment
Good and dedicated...awesome service...nice...
Co operative staff...... Nice experience
Effiecent in thier work
Good Customer care and services