I would like to report an excellent service from Edison, I am a new pool owner, my knowledge was less than basic. Edison took time, with a whole lot of patience mind you, to explain the steps I needed to take to winterize my pool for the first time and believe me we had a whole lot of questions for Edison. I give Edison a 5 star because now I feel less of a novicekeep up the good workThank you Edison

I always have a very good service, but some folks go beyond, that is what Edison is all about . He has served me a few times and he does not just read you the water test sheet, he gives you advice, will ask questions to see how he can resolve the issue, and even under that mask you can tell he is smiling. . Thank you Edison, keep it up :)

I have bought several pieces of furniture from here over the years. excellent products, excellent quality. Their water testing dept. and availability of chemicals and products to maintain my pool are excellent, with a very helpful and friendly staff.

I had to get my brand new pool moved by 10ft. within my own yard due to a city permit issue. I was distraught and it cost a fortune but at least, the young man at Trevi, Fred-Erick, was absolutely wonderful and reassuring. He took my request very professionally and even attempted to make me feel better about the mishap. My experience with Trevi in the past was not good. Because of him - his personality, knowledge, professionalism and kindness, I was able to swallow the pill! I called to thank him after the pool was re-installed and again, he was lovely. This young man should be promoted or at least given a decent raise. His future looks bright - whatever he does! Merci Fred-Erick.

Excellent customer service, Paul very patience and nicely to answer all of our question, thank you so much

I purchased a Hayward Heat Pump for my above ground 24 pool pool from the Pointe Claire Store and was served by Paul Desmarais. He was very knowledgeable about the product line and assisted me with my decision as to the appropriate model, as well followup questions once installed. I do not regret this decision at all, I love keeping my pool around 85 degrees, it makes you want to swim all the time :-) Thanks again Paul.

Great selection of products as well as very helpful and friendly staff! It was a pleasure to be assisted by Fred-Érick. As a new pool owner, I expect to return to this store fairly often in the coming years. 👍🏻

Had an excellent experience at Trevi today. Looking for a new pump. Paul Desmarais was very helpful and knowledgeable. He guided me to the right pump for my above ground pool. Entire staff was friendly and helpful.

When ever I visit the Trevi store in Dorval I have a great experience. The store personnel always seem to give me great advice to upkeep my pool.

The service was quick and easy and i got to pick my replacement liner from a nice selection. They will work with you to help pick the best payment options for you as well. Open 7 days a week and were fast and informative when i called in with further questions after my purchase. Highly recomended, great experience from a great company.

Watch out for unethical business practices. I shopped in April , insisted on choosing items in stock to avoid any COVID complications. Spent 5K on sofas , they insisted I pay it all in advance to ensure they reserve for me. I paid it in full on my credit card. They call me the day before delivery to tell me they can’t find it. They basically sold it to someone else , I told them I paid it in advance to reserve it, they said sorry. They offered me a 200$ gift card (4%). I cancelled my order , they told me they could not refund my credit card , but the head office would send me a check. That’s when playing phone tag began , today Sept 7 , 5 months after the original purchase, I got my check. This company is the modern day equivalent of the used car lot, they will say anything to get your cash then you deal with the problems. I bought my stuff at club piscine instead , it was easy and I got what I was promised.

We visited this Trevi store in November 2020 and was greeted by Serge Domingue. He was extremely knowledgable and professional. He explained everything we needed to know and more about in-ground swimming pools giving us confidence that the investment we would make would make our backyard into an everlasting spring/summer playground for our family. Given the lockdowns and confinements of the 2020 summer, we wanted to ensure that we would be able to enjoy our new pool and backyard in early 2021. There were issues and delays that typify any large project, but Trevi delivered. Construction started in April 2021 and by June 1st we were able to swim. This is thanks to Serges above and beyond after sales dedication to our project. The Trevi pool is a great product that we are still enjoying mid-September. I strongly recommend that anyone considering an inground or above-ground pool consult with Serge. He is honest, no-BS, and someone who you can confide in to help you through the choices and options that will transform your garden into a mini-vacation spot!

We bought our hot tub, hot tub gazebo and pool from Trevi few years ago , so we need to go there once in a while to buy some parts or chemical materials , although we always have problem with customer service but this time was terrible!Few days ago I went there to find and buy a part of our pool , there were 5 or 6 young teenager as employee around and an old man who is a permanent employee( he always is at the section of part and chemical with a very moody face) , non of them were interested to help . They even didnt know how to help and it seemed that I was disturbing them!When I saw their carelessness for helping me , I became upset and wanted to talk to the manager. The old man, heard my complaint and instead helping me, shouted at me to leave the store and never return ! The manager, or director, who had heard his noise, came out from his office and instead solving the problem, stood up to support him.I do not know what position this old man has in the store but it allows him to talk to the customer so rudely and even the manager is listening to him, but this treatment of the customer and such service, will have no other result than bankruptcy .I have been their customer for about ten years.

A big Merci to Yannick who was very helpful, informative and entertaining! Excellent customer service, which is why we keep on coming back!

So far very nice personal. Very professional. Can help you with any questions.

Excellent service at Trevi Dorval. Guides each step of the way throughout the process. Highly recommend!

Poor customer service and unethical business practices. Be careful.

Browsed with my wife for a patio dining set but unfortunately nothing we liked. Assemblies are moving fast and out of stock quickly. We were looking for a very long table but they didnt carry. Lots of spas however so if youre looking for that there is choice.

They just want to sell you their products, Dont expect good service from them! Each time you need over one hour to get connected with their service center! And they just keep transferring you to other people! Have to go to their store each time if you want to get any progress about your project!

***To update the situation...I wrote to the email provided, its been over a week with no response. The head office has suspended our guarantee because of an outstanding balance ( not even sure yet if that is even legal?) and now the filter no longer works, we have cracks in the deck, missing pool equipment and I could go on and on. No follow up and zero customer service. And the response we get is we did everything to our satisfaction, followed by threats of legal action and so on. Now we have to contact another pool company in order to repair the job that Trévi has left us with. They will not send someone because we are in litigation and I was told quote: Sa pourrait-être très long. Upon verification with La protection du consommateur we are not the only ones in this situation. So all and all its an awful terrible situation!Awful customer service, the projet has been an absolute nightmare. Purchased an in ground pool last year and as of today it no longer works. Our deck has cracks, we were overcharged and are missing equipment that was never delivered. Zero follow up despite numerous attempts to fix the problems. The project managers solution is to gaslight us and ignore most of the issues. Like I said, absolute nightmare! A Zero rating would be in order however the site wont allow it.

Love working with htese folks!Today, I had some spa/hot tub issues and Ben the assistant manager was just wonderful to work with...honest and extremely knowledgeable.Highly recommended!😀

I purchased a spa in summer 2018. At the time I was told there is a 3 year warranty... I have had several issues and in the past the service department has been competent and repaired the spa... Now with the Warranty expiring end of July 2021, I called the service department for a service call to verify the condition of the spa and they flatly refused to come by... I offered to pay for the service call which I understandably dont expect Trevi to pay for but after speaking to 2 different people one of which claimed to be a manager she said they do not offer a verification service even though I agreed to pay for the technicians time... Dynasty spa company, which manufactures spas for Trevi recommends a technician verify the unit after 3 years... Trevi does not service their spas unless they are broken, according to them as long as there is water coming out of the jets everything is fine... Im not impressed.

Not goodYou guys not telling the truthI am not satisfied that’s why I gave you one starI I was satisfied you could have a five star review from meTherefore don’t tell me if my satisfaction is importantI paid since September 2020 to have my liner change but I still don’t have service or any answer as we speak.

Excellent service and great price/quality ratio! Big thank you to Serge for his guidance and patience!

John was very understanding and attentive, explained himself very well. he showed me what i needed from A to Z. i had a wonderful experience he comes highly recommended.

I bought a low salt system and was given a regular salt system for my new pool installation. It doesn’t work and test everyone at trevi doesn’t wanna help me they hang up on you or leave you hanging. They just wanna sell young products and I even had a manager laugh at me. I cannot believe that a machine that is not even 30 days old is not under guarantee to get changed or repaired even after their service tech Derek agreed it’s not working. They sent him here with no parts or tools. All they want is your money and once they have it you don’t exist to them.If I could give no stars I would

Paul Desmarais was excellent. He is honest and really knows his stuff. He follows up when he says he will and is very pleasent to deal with !!

I had an excellent experience with Trevi Dorval. I have requested an online quote to change my in ground pool liner. I got a call the second day from Mr. Fred, an excellent professional communicator and very pleasant person. We signed a contract including the finance package. I was scheduled to have my liner changed by June 20th, however, I got a call from Trevi almost one month earlier, I.e., May 24th and was advised that the crew is coming next day to change the liner. The job was done efficiently without any problems all according to the specifications. I would strongly recommend Trevi without hesitation. Thank you Fred for the best summer surprise 😍

It was first time buying chemicals at Trevi Dorval, my pool guy warned me to not go Trevi because of the customer service. It was closeby to my work and I needed a sample of pool water tested - Should be easy...However, after a couple minutes (not long) I was met with guy who seemed pleasant at first but was then swearing while attempting to test the sample water. He then started proceeded to start chatting with his colleague who was on his phone.Not sure if you receive more service if you actually purchased the required chemicals at the location. However, the though of giving them business is not pleasant.I was originally recommended to visit Club Piscine which I am inclined to follow going forward.

Prices are above average . Easy access off Trans Canada service road in Pointe-Claire . Good communication initially , but hard to get call backs after sale is made . Good lab for water testing with knowledgeable staff . Well stocked with most water care products but they do not carry some products that come with pool . This is very disappointing.Pools, spas and installations are of good quality , but sometimes difficult to get confirmations of deliveries or installation dates and times.Due to covid , masks are required and sanitizer is available at the door . Distancing and amount of customers in store are regulated.

We dealt with Paul Desmarais and he was superb! Paul was very knowledgeable about Trevis products, he was very thorough regarding the contract details and was a real pleasure to work with! Weve dealt with Paul in the past for other purchases and I would recommend him to anyone we know whos looking for pool accessories!

While I am satisfied with my purchase, calling the Dorval store is an absolute disaster. The phone chain hoops you have to jump through is a very frustrating experience and all the options I choose did not allow me to speak to a REAL person. I had to choose the option of speaking to a salesman that maybe could transfer me to someone who could help, but no, VOICEMAIL. Telephone system 0 stars, product and service 4.5 stars.

Just had my pool opened a few minutes ago, they seemed to be in a hurry, they finished and left, no information about anything unless you ask questions. I checked the filter and pipes, water dripping in 3 different spots. That seems to be an acceptable standard for Trevi, disappointing for me.

We bought our hot tub from this center, but we did a big mistake !Their after sale service is poor , customer service is poor , politness is poor , managment and helping customer to find itemes and needed parts is zero!I wish I never had a deal with them !

Fred-Érick Sanon from the Accessories/Service team was very helpful, providing multiple quotes and advising us, so that we could get an insurance reimbursement, after our above-ground pool was damaged following an accident. We finally got the payment and ordered a new replacement kit from Trevi Dorval

Update: to be fair I need to clarify that we purchased the pool in Gatineau store not in Dorval. In my frustration I did not notice that this review ended up in Dorval store listing.I am moving the review to the HQ and the Gatineau store.

TREVI DOES NOT HAVE ANY TECHNICIANS FOR EQUIPMENT THAT THEY INSTALLED ONTO YOUR POOL AND WILL ASK YOU TO DISMANTLE IT YOURSELF AND BRING IT IN STORE!!BE CAREFUL WHAT YOU PURCHASE!!! We bought our pool with a Hayward Aquatrol Low Salt Chlorine Generator. Pool was opened in end of May. Chemical readings were good until the water turned cloudy a week later. Brand new salt system was not producing any chlorine.We called the service department, we were transferred 7 times. They DID NOT see a salt system in our contract so we had to email them the contract for the salt system. They told us that they are transferring the info to the sales rep.We went to Trevi Dorval and advised them about the issue with the salt system. Spoke with a service agent. He was MEGA stressed and annoyed. He ignored the problem about the salt system and asked us to test our water. They tried selling us 8 different chemical products. We asked for a technician to come inspect the salt system at our home as it may be defective. We’re under warranty!! They did not acknowledge the main issue and continued to push the products. Spoke with the store manager. He told us they have NO TECHNICIANS and asked us to dismantle the salt system that THEY installed and bring it in store. We’re under warranty so it’s obvious they don’t want to pay for a technician.We checked our contract and we purchased an Aquatrol low salt system that reads 1200 to 1800 ppm but the motherboard itself is the model that reads 2700 to 3400 ppm. They basically put the panel door of the low salt system that we purchased onto a cheaper model. See pictures of my panel and model that was installed.Trevi is strong on sales but aftermarket is terrible.

Have been long time client at Trevi and finally had enough of poor product quality, long response times/inaction, and getting the short end of the deal.Latest issue was the last straw… I purchased higher quality 11mm solar cover only to discover a defect in the cover. Returned immediately and requested a refund however Trevi only offering store credit which I did not want. Expecting refund as I will purchase product elsewhere as I do not trust Trevi products any longer.This is another case to add to long list of Trevi purchase issues.Still waiting for resolution on 1+ year old issue where Trevi pool robot gets jammed on drain after Trevi replaced my pool liner/drain…. no solution or action by Trevi for incomparable products. Just excuses, delays, no solution; anybody want a useless robot?Requested replacement bulb for fiber optic lighting system which I was upsold as a premium lighting system when purchased in-ground pool only to be told that parts are discontinued and would need to spend thousands to redo light system!My conclusion is if product does not break… Trevi is great, but when there are issues, good luck.(Transaction #: PAC060000125372. # Recu: 0000 0000 84000045044 Trans: 45052. Rep: Fred-Erik ).

Great experience with the inground pool sales staff

All the personnel and the manager are courteous and friendly. The sales lady, particularly, made our shopping experience very enjoyable! She was very knowledgeable and attentive to our particular needs, When an accessory wasn’t available in a colour we wanted, she went over all the possible options in other brands and offered valuable recommendations. She also gave us a contact place for alterations and made to measure item, which we specifically needed. Throughout our shopping, visit, she was exceptionally kind and humorous. We actually had fun and we were happy with our purchase and the price. We will definitely come back to this branch.

Our experience with Trevi has been abysmal, starting from the installation of our pool where the contractor started his job by insulting us and yelling and then overcharged us 200$ for one wheelbarrow worth of sand to two years later where weve had to replace basically every plastic equipment of the Ozonator they upselled to us. Now (blaming COVID) they arent even capable of keeping their stock and force customers to drive 2hours to pick up a 4$ piece of plastic offering no reasonnable solution (shipping, in store transfer anyone?).For a 7k$ pool I wouldve expected better.

Very good service at the Dorval location at the liner/ heat pump/ vaccum department. I would like to see more experience staff at the water test department.

Stay away and find someone elseWorst experience, spent ton of money to buy a new in ground pool, work started early April and still not finished , end of May.I have been waiting from last 3 weeks to get the pool started. Last two appointment no one showed up and the guy came yesterday and left after 5 minutes and said will comeback.I waited for 4 hours for the guyThis is highly unprofessional. I have paid everything in advance and now I’m at the hook and merci of Trevi. If Trevi’s guys don’t show up on appointment then they should come next day but I get pushed back to the lineNot acceptable

We walked into trevi and were served by Manon Seguin for outdoor furniture. I will admit that we were a difficult family , we were indecisive and had way too many questions. Manon was both extremely knowledgeable and patient. She must have spent close to 2 hours with us. She knows her stuff and was so nice , she patiently answered all our questions and walked us through all the options. We ended up furniture , and table. It was a great experience , thanks Manon!

HORRIBLE EXPERIENCE!NEVER DEAL WITH THESE PEOPLE THEY LIE AND NEVER ANSWER YOUR QUESTIONS! When I called to get more infomration after a purchase of an above ground pool the manager YANNICK MAJOT threatened my husband that he would replay the audio and video. AFTER THREE WEEKS of trying to get a detailed billing about what I was paying for the sale represenative told me to walk around the store and get the prices myself. I will be filling a complaint higher up. NO FAMILY SHOULD HAVE TO GO THROUGH THIS AGAIN!!!!

I ordered my new liner with the help of Fred-Erick. He was the best. He spent hours with me answering all my questions. He even came to see my pool because of an issue. We negotiated a very fair and reasonable price.He always returned my calls even when not at work. Truly a wonderful pool authority. Thanks!!

More expensive than others. Salespeople put a lot of pressure. Better service and price with club piscine.

Went into the store for a quote for a inbound pool liner for next year, thinking it was to late for this year , but Paul gave us a few great options. Surprisingly enough, we are able to get a new liner installed for mid October at a great price and service. Recommend going into the store for a visit and a quote, you will be surprised.

Excellent customer service, Knowledgeable staff. Would definitely recommend Trevi.

Trevi sales and installation service staff have been very helpful with the purchase of our first pool. Staff was friendly and assisted us when we were unsure or had questions. Installation personnel were friendly and quick to provide information on what was required from us. Our sales person provided the support needed when we had inquiries about our purchase, and was quick to return our calls.The quality of Trevi pools is A1. The look superior. We would recommend Trevi to anyone looking for a pool in the future.

Do NOT buy a spa from Trévi. Save your money, time and the hassle and stay away from this company.We purchased a spa which arrived 6 weeks after the promised delivery date. The spa worked well for 6 days and then a pipe burst while my son was using the spa. The entire spa was drained in less than 15 minutes. We kept calling Trévi service line but no answer. This happened at 3:30 pm on a Friday right before Christmas holidays. I had to run to the store and the manager told me to go buy a heater and put it inside the spa and wait for the service team to schedule a visit. Long story short, we owned this piece of “art” for 3 weeks now, the service guys showed up 3 times and we still have numerous issues including low pressure on some of the jets and some broken jets. The Trévi app that supposed to give full control of the spa from our cellphone never works. Well, I should say, it works once out of 20 times I try opening the app.The initial set up of the spa was also awful. Lots of items were missing and we had to run to the store a few times. One of the missing items was the device that connects the spa to the wifi.Keep in mind that we didn’t buy the entry level spa. We spent about 10k$ on it and we only used it for 6 days.Just stay away from Trévi.

Went to look at a pool dealt with Kevin he could have not been nicer. Very knowledgeable and customer friendly to explain everything or questions you have. For a salesman working on commission I imagine he was far from pushy. Awesome to deal with

Great service and very knowledgeable staff. Francois Verrées answered all my questions and solution. New Pool to be installed in July.

Good service. Friendly knowledgeable

The original staff that we purchased our spa and no longer works there. There was no email or phone call to explain anything about our spa which did not arrive until much later than it was supposed to. They did not explain all the electrical issues in our residential area.

Fred Sanon was the salesperson taking care of us and he helped us with our choice of the robot we purchased. Fred was very helpful, knowledgeable, professional, courteous, ready to go the extra mile, as it were. He followed up the day after the purchase to tell us that the branch had received delivery of the robot and that we could come any time closing. We are very satisfied with the service we received!

Our salesman, Serge, provided excellent service and explained our options in detail. There was no pressure to buy and made sure we stayed within our budget. Knowledgeable, courteous, and took the time to answer all our questions.

DO NOT BUY A POOL HERE. Absolute worst service once you pay. I had a pool installed in July. Had in closed by another company in October and it still does not work. The salt system did not work from the beginning. They were suppose to come out and fix it. After 4 appointments I have yet to see them (which I heated the pool and missed work once). They blamed it on the weather when 2 of the days it was nice plus my system is INSIDE my shed. One of the times they lied and said they came to check and was missing a piece. My shed is LOCKED, my wife was home AND we have cameras all over our house. I repeat. DO NOT SHOP THERE. They will not make it right.

Recently signed a contract for a new pool liner. Paul was amazing to deal with. Very proffesional and patient with us. Made us feel very comfortable.Thanks again much appreciated.

The staff in this place are so disconnected it is almost like being in a ghost town. It is like shopping at Ikea for pools.

Horrible experience at this place. Last summer we signed contract to buy in ground pool and were told that we can cancel the order anytime before delivery . We cancelled the contract before three weeks from delivery but they refused to return our deposit of 500$. The manager misbehaved and started shouting in front of people. We never got our 500 $ back. I would never recommend anyone to buy anything from Trevi Dorval.Update: I would like to appreciate and thank Mr. Yannick Marjot the General Manager of Trevi , who contacted me after this review and refunded the money i have paid as advance. Thank you very much

It was a pleasure dealing with John. He was very patient with us and spent the time showing us the different pools and options. We were going for an oval pool, but when we actually saw some models, we changed our minds to go back to a round pool. We even changed our minds on the size a couple of times. John was a great help and very friendly to deal with. It was a great experience.

Purchased a new liner and installation for a 27 above ground. Fred was efficient and professional in helping me, the installers were courteous and worked quickly. No complaints on this purchase.

Personnel accueillant produits et services hors pairnous attendons avec grande hâte la livraison et linstallationde notre superbe Pulsar .Conseillé par John Brown et toute léquipe à Dorval ils nous ont conduit a travers ce labyrinthe de choix avec grande expertise. Pour nous décidersur un choix de qualité/prix exceptionel. Aller voir La Pulsar mais aussi regarder ces belles piscines creusées pour tous les gouts et budgets.Cest à ne pas manquer....Friendly staff with unparalleled products and serviceswe look forward to the delivery and installationof our superb Pulsar.Advised by John Brown and the whole team in Dorval, they led us through this labyrinth of choices with great expertise. To choose finallyon a product of exceptional quality/price. Go see the Pulsar but also look at the beautiful inground pools for all tastes and budgets.This is not to be missed....Ok moreUpdatesI received the pool 1 week prior to installation dates.OkIt is friday pm I conclude by saying  Never ever have a pool installation on a friday afternoon!!! .....  Unless !!! you have this team and these guys come over.Although tired these boys were in a festive mood did the whole job in under 4 hours.Many problems like roots and brokenEquipment were surmounted by sure determinationOverall I rate them off the scale. Plus + 5Made the process look easy and quite enjoyable far from the stress I felt the night before.As a matter of fact they came up with a game plan in a matter of seconds upon seing the yard and the many roots by our Maple tree.By mounting the pool rather than digging it in.Which is great for me, Ill have better control of my pavers and the look of the finished land scape.In coming weeks I plan to modify the installation a bit by adding a shed for the filter and pump.Remove some of the visible on the ground flexible piping and replace it with undergroundPvc Pipe to the shed wire dig a trench for wiring 120 and 220 volts . Add more paversChange the garden lay out. Much much funAnd enjoy my grand kids and many family and friends by Gods grace.My thanks Trevi and Johnny boy Brown at Trevi Dorval for making the process seamless.

Trevi refused to return my 500$ down payment when I canceled my order for a spa after days only of placing the order and months ahead of delivery even they refused to give me in store credit. Never trust putting any down payment there and definitely terrible customer service to respond or resolve any issues.

I ordered an In Ground pool liner. The service was excellent. Very fast, easy choices. They measured my pool by satellite. Fantastic.

The first impression started while entering the store. At this difficult time line was moving very fast and I was referred to a sales rep in minutes. Sales rep was amazing(John), knowledgeable, polite, provided a lot of details and explanations. Great experience!

They just lie to you until they get your money. Waited over 4 weeks to install my pool. They kept saying its because of the weather but it has been extremely nice all summer. Do not trust them! Customer service = Zero! We all know what happens to stores with poor customer service...

Attention please !!! If you go to the store for first time you should look around for their private return policy. Or you will lose your money. I bought some items for closing swimming pool. After I found they are expensive and I went back to return and was treated rudely . They told me all chemicals couldn’t be returned. After I went to Reno depot and was told I can return the closing swimming pool kit Without open it. I mean this is Canada. Almost every store can return things except this store.

We bought a spa in Dec. 2020 and delivery date was set for mid of April, nothing arrived yet, we called them and they told us they do not know when it will be available and the contract you signed force you to wait for delay.... , so surprise. very careless in responding ...

I had a great service when purchasing my pool heater. The Gentleman was very helpful and very thorough and he was very knowledgeable.

Beautiful store, great staff

Great customer service as well as prices for a very nice product! We had a lot of questions and the team was very patient, knowledgeable, and very, very personable! Their expertise was invaluable in our decision. We originally thought to go for a 12 pool but with the recommendations and the great prices offered we opted for the 15. We are so looking forward to the summer! Thank you Trevi Dorval!

Had a great experience at this store! Gael helped us with all our questions and guided us to select the best pool model for my yard. Even after the purchase he was supporting us. Definitely recommend!

They will make promises that they cannot keep! They only care about getting their money....not getting you the pool that you are paying for.

Service is ok. Seasonal business so a lot of kids being trained, which is OK. Hard to get information you need if you as the costumer also don’t know everything to know about pools. Repair Dept was fair and reasonably priced

Great service !! Helpful employe !

No one answers the call. I left the voice message several times but no one ever calls us back, even though I have the direct number of responsible that I got when we placed the order. So I have to go to shop directly each time to confirm the order or ask one simple question for the placed order.They change the schedule without proper consent. I was so stressed so I tried to cancel, and director started shouting at me and started blaming me. I’ve never seen such a rude personality in service business.One day I just wanted to buy sand weight for the pool step, and asked to multiple employees in the shop, no one was interested or at least answer me. Just shrug their shoulders and that’s it. At least they can say ” no we don’t have it”. Don’t they speak language?Even the pool opening staff was very rude. I don’t know if he was a employee or a contractor but I would never use pool opening service again.It’s difficult because there aren’t many shops available for pool equipment and services. so there are times that I still have to come here even with all the unpleasant experiences. But definitely I wouldn’t make any big purchase here because just imagining what I will go through with their customer service makes me stressed already.

Quick, accurate service

Really disappointed. They wrecked my pool with the closing last year and their mistakes are slowly appearing. I’ve spent over 1200$ fixing their mistakes so far... terrible service and no remorse. Just ridiculous for a company this size.

Most of the staff are not trained.

Ive been dealing with Trevi Dorval since the company that built my pool no longer comes to the West Island. I find everyone helpful and have had great customer service. Tonight I dealt with Mr Paul Desmerais, because we needed a new heat pump for the pool. He was fantastic! Thank you Paul for your help and great service, as always. I have to say everyone is friendly and always willing to help!Judy Robinson

I don’t write reviews very often, good or bad but thought I had to write this one. We ordered a hot tub from Trevi back in June. After leaving a deposit to get a delivery date we were told it would only be delivered on October 11th. Under the circumstances with COVID we said fine. October came, no news so I phoned and was told I must pay in full to get the install date so I did. Hours after payment I received an email saying they were back ordered by 4 weeks, 4 weeks later, after many calls and messages we were finally told they have no news and no delivery date in the near future. I was told I could cancel if I don’t want to wait. I did exactly that, called Club Piscine and had a beautiful Jacuzzi hot tub delivered THE NEXT MORNING.

No after sales service- whatsoever!!

My wife and I went in looking for an above ground pool. Vincent was extremely kind and helpful. We left extremely happy with everything we wanted and more. Highly recommend! Great service. We look forward to having our pool installed next week! :)

Great store with everything you need to buy or maintain a pool or spa

We purchased a new pool pump this summer when our pump gave up.We chose the Variable Pump Supermax/Superfloalm. Yes it was more expensive but the money we already saved in electricity in just 1/2 a season was well worth the investment. Also the pump is so quiet compared to our old regular pump. We can control the speed of the pump vs. the time of day which is fantastic for cost/sound. We have not regretted making the investment. Paul Desmarais the represented we saw at the Trevi Dorval was very knowledgeable and definitely helped us with this decision. Now we will be going back to get the filter system he recommended as our old filter just made it to the end of this season.

Terrible experience trying to do a simple refund. Originally paid accord d but then changed to regular credit card payment since accord d rate wasn’t great. Trying to get the accord d refunded has been complicated to say the least. Store clerks could not fix on the spot. 2 days later had to go back into store- Trevi needed photocopies of my credit card and driver’s license to confirm my identity...sales person implying it was some kind of credit card scam...quite offensive. Why would someone pay twice for a item if it was a scam?!? Company needs way too much personal information to keep on file for a refund of something I’ve already paid for. Customer service extremely lacking - I just spent 5k there on a pool heater and robot. Was looking at re-doing my pool liner but will look for another supplier after this much hassle with such a simple issue. Don’t want to deal with the drama. To top it off, their “top of the line” pool robot we were sold is garbage. Wish me luck getting that sorted out- Not happy!

Customer service very good, with cell phone and text messaging to representative (and Manager) always encouraged for issues

Came in to buy a new liner for my pool was served by Mr.Fred Erick Sanon very polite and very helpful he had answered all of my questions and mote. bought the lining and other parts .i was very impressed with the service thank you.

We had a great experience! I made request for more information via a pop up on facebook messenger while looking on Trevi website. Our salesperson answered all our questions and we finalized in less than a week and will have our pool installed for us to enjoy this summer.

Friendly atmosphere, reliable customer service, best price in town, staff fully aware of customers requirements. Clean and well displayed of products.

They do not respect their own contracts. They also give themselves the right to damage anything on your property without taking ownership as soon as you sign the excavation document. Charged me an extra 3,000$ on top of the contract signed ans damaged a car in the driveway. In order to remain honest, I do have to say the pool is great, but the company rotten.

Excellent service. Answered all our questions. Excellent after sales service as well.

I purchased a thermopump pool heater HP50BEE for my 15ft X 24ft above ground oval pool from Fred Sanon and Paul Desmarais both were knowledgeably on all products. Once purchased the delivery date was respected and installation was ahead of schedule. Will definitely continue to do business with TREVI... highly recommend...

Installation is weeks late and they can’t tell you when you are going to get it. Been telling me “for sure this week” for weeks. Can’t even tell me where we are in the cue and am losing large part of my summer. Very disappointed. I purchased it May 4th and here I am July 5th with no pool and no clue when. Don’t let them trick you into thinking you’ll get it at a certain time, they are just trying to book as many sales as possible even if they don’t have the capacity to install them all.

Just came back from Tevi Dorval and purchased a Parasol and the experience was flawless. I showed up as soon as the store opened and all their staff had not shown up yet but Yohana helped me and she was fantastic. I can’t remember the last time I had such a positive experience at a store. She answered all my questions , took her time and demo’ed everything to me.Most negative reviews seem to be based on after market sales so I’ll be sure to update my reviews once I receive the product by delivery and if I encounter any problems.

Went in to look at above-ground pools. We met with Vincent who was knowledgeable and helped us pick out the right pool for our needs. The staff was courteous and friendly. The prices and selection were very good compared to others.

I contacted Trevi to get a quote for a new pool via there website. The salesman, Gael, contacted me by phone and gave me information and sent quote via email after speaking with him the same evening. We shopped around but came back to Gael at Trevi as he was the only one with detailed information and actually called back in person rather than email like the others. When we went to the store during this pandemic, he met us there at the entrance and took us in right away. We went through the items and details and came up with the best price with the help of the store manager, Yannick who was Fantastic. He took the time to come and meet us to make sure we were getting the best service and price possible. People like this are hard to find. Usually sales people and staff can be pushy but they made us feel comfortable and at ease. I cant complain for the service that we received that day in the store. We left there feeling good with our experience and choice. I just hope that the after sale installation and service stands up to the 5 Star rating I submitted.Thank you,Franco

The employees are knowledgeable and helpful. Prices are fair as are repairs. Last year, we were given a new ozonator for the price if what it would have cost to repair the old one, which had been discontinued. Recently, we were waiting for filters which were back ordered because of the pandemic. Fred Sanon followed up with us and let us knowss soon as he received the order. Great service👍👍👍👍.