Very very unfortunate! I never expected Ponram would be in one of my worst reviews list! But what to do! Hope me being transparent and honest would help Ponram in shaping themselves in Giving a better experience to their next customers!!It was not just one or two complaints that made me wrote this 😞! From the moment I stepped into the restaurant, all I saw was troubles and mishaps!! Starting from the seating till payment, was asked for a/c room and for the same one of waiters asked us to wait but an another waiter told us that, a/c hall was all full (though we could see empty tables in a/c hall through its see-through glass window) and told us to dine in the regular hall(non-a/c) thogh the hall had noises like in a fish market, we agreed and occupied a table in the room. Then comes the next hurdle, taking the order it took almost 20mins for an waiter to attend us and he took our orders( though what we wished was either missed in the menu/finished for the day, like Mt brain fry, crab etc., ) and during the order I clearly requested the waiter to bring the milkshake for our kid as we wanted to have a peaceful dining by bribing our kid with the Milkshake!!There comes the next headache! The server (after few min max 5 to 10 mins from the order taken) first served the Mutton soup and starters though we specifically insisted them to being the kids milkshake first! As we didnt want the soup and starters to go cold we started to consume this with a having our hungry kid angrily scaring and scolding us!! After a long try and a drama finally other server came back with the shake!During the time, my wife, she started on the starters, as we ordered a Chinese spicy chicken dish, my wife, she couldnt resist the hot spices and was literally screaming and scolding to get the water, as you can already see, by then we were there for almost 40mins, till then no sever/waiter bothered in bringing the water nor the glass for us to quinch the spices heat!!Taste of the main courses were horrible! Sply a blunt and mud like kothu parotta and a literally a mud(stones and rocks) filled chicken noodles!!And bearers got confused and mixed up our dessert/juice order and brought us the ones (juices) Which we were not even Ordered!!And Gem of all (I preserved this for last) somebody vomited very worse on a washing sink and the same was clogging that washbasin and that made the pungent smell around the hand wash area! And to my surprise it was almost an hour after my meal, when i went back to wash hands! I could see the same vomit clogged basin spreading its nasty smell all over the place! You could see not even one person in the restaurant took any action for that for almost an hour and you can imagine the appetite of us after seeing such horror!!When I shared this to their waiters! They simply came back with a feedback from! And it was not a surprise they had only two lines to share ones comments! But had option to take customers date of birth and anniversary 🤦♂️One could think then why two stars! It was for two things one for the Mutton bone soup and other for the waiter who atleast for a courtesy and namesake apologized for the things I faced there!!!
Tasty food. Quality also nice. Quantity also good. Briyani also very nice taste. Tawa fish Vera level. Service also very nice. Grill chichen and dragon chicken also nice. Ice cream parlour also available inside, milkshake also. Good place for break in madurai to Dindigul highway. Available in main road and near bye pass. Lot of parking space also available. Children play area available.
Taste isnt like how it was earlier but still it is good. The hospitality was awesome! My favourite place to have some good Briyani!
Worst service ever I had in dindigul. The waiters are not even attending the customers. Utterly disappointed... No Biriyani is available in the peak hours... I went to the AC hall, where the server asked us to not to use the hall but where they allow only specified people there... never choose ponram food Square while visiting dindigul... thalapakatti is good in customer satisfaction which is just opposite of that.
Food is good. Wholesome. Clean and efficient service. When you gotta fill your stomach and feel really good at the end , these are the places that gives you your moneys worth and maybe something more.
Visited this restaurent after 5 years. Ambience was good and it attracts children. Fish pond and play area was there. Coming to food, i personally didnt liked it that much. The chicken was so hard to bite. I love barbeque chicken alone. Icecream was average. Briyani was so normal. Overall its a worst experience. Service was good. Thats all.
Worst place to dine and food quantity is very few and had worst experience ever. Had fight with restaurant staff and he frankly said to post any bad review on the restaurant.Most insensible staff and restaurant manager.
Each and every items which they have is superb.Taste, Quality and amount of the foods wee upto the marks.The most favourite one is KARI DHOSA. There are lots and varities of icecreams which must to be tried..THE BEST ONE IN DINDUKALP.S : Special Concern and thanks to Bala
Nice ambience. Quality of the food is good. Delicious mutton biryani, brain fry, mutton sikka, kodal fry, liver fry and other dishes too. Buzzing place with a lot of customers coming to the hotel. The restaurant is equipped with a small park and a fish pool. Service could have been really better. We waited for quite a long time for the arrival of a very small cup of Raitha.. Quality of the packing is also good. Waited until we get the seats. Finished with a scoop of a nice quality Jack Fruit ice-cream...
Amazing food. Server Bala was kind and generous.
Good taste of non vegetarian food. Conveniently located near Highway. And Well Trained Staffs , Especially Balakrishnan Service oriented and Friendly,he Behaviour is the Highlighted. Our Family also Enjoyed.
Very bad food experience.The costliest place ever and the food tastes very bad
Good non veg food. Decent service but price is very high
Pretty decent food place. You get authentic south indian non veg items here. Plus they make their own ice creams.
Looking at many cars outside the building for parking , thought it had good patronage .. and we didnt want to try Thalappakatti as we have tried earlierBut it was Worst and not worth the money....First the normal water that they gave in aluminium foil tasted stale so had to order water bottlesNext the soup was averageMutton kola balls - was goodNaans were goodButter chicken masala - worst - never tasted like butter chicken masalaChettinad pepper chicken - was okayDragon chicken was goodComing to the main DishMUTTON BIRIYANI - Tasted bad and only a heavy punch of cinnamon was felt ... Never tasted like biriyani
We had a plan to go origin of dindugal thalapakkati biryani, but as my friend suggestion we reached ponram, the ambiance is really good and enough four wheeler parking space. due to covid precaution some of the food complex are not opened inside the food square.I strongly recommend to try here only once, food quantity, taste and service is really great but not pocket friendly. for example plain biryani (kushka) cost Rs 222 I hope (cant remember exact price) then think of other dish prices.Unable to taste mutton biryani during our visit, but I heard number of pieces are very less. But tried chicken biryani and lot of starters, taste is simple superb because I like Cardamom flavor. If you dont like it pls dont try any biryaniThey brought touch free menu card system using QR scanner to see the menu card ( make sure you have installed a QR scanner app). This is especially for covid reasonsTried ice creams which is near to the reception/bill section. It was good one after the heavy mealsvisited on 08th Nov2020
Wonderful place to hangout. Awesome service and too friendly. Sundar and kumar guided and explained and dome a great job. Thanks guys for making our day wonderful.
Ponram is one of the trademark of Dindigul. The food is very delicious.Very nice serving.
Good infra...car parking, rest rooms and restaurant....Food is served in decent quantity.Balakrishna Service Fast and he know the Guest Mentality.... Good Service
Worst ever food service. Food was tasty. Too much wait time, so many waiters hanging around no one to attend the customer. It took 30 mins for them to clean empty table. Poor customer service....hope they do better
Worst worst wortest worst. If there is a more worst word than worse, then its that.Dont even think about going to this place. Meager quantity, no bloody taste in anything and the delivery can take up to ages. PLS DONT GO.
I like Park 🏞️.and shechwan chicken it was very spicy 🔥 and I like it. This place suggested for family and kids . Bye
Good but not like previous days... taste of biriyani is less as well many authentic dishes are not in menu list now.
First time to the hotel....... all the recipes was out of the world.....tasty and yummy...... excellent serving ........five stars to Ponram Food Square.
Food quality is very good especially the briyaani taste is fabulous....❤️this hotel creating home made ice cream... amazing Mutton side dish ...taste nd service is very good...thankuu for ur service mr.sundar and jeeva...for your hospitality...
Mr. Sundar, Mr. KumarNice food service caring is excellent. Overall visiting again for caring serviceThank you
Good at all, Mr.sundar & Mr.kumars service are very good.
Good for non veg folks, well kept, on by-pass Road, parking facility available, tasty and hygiene food
The food and tasty. Thank you Sundar for good hospitality .
Good service good food tast service is very good thanks for sunder bala kumar
Very nyc food...good service.. sundhar & kumar 😍😍😍😍nyc talking 😘
An hotel situated on the highway, but u do not serve meals. This is disappointing. All cant eat biriyani. The side dish quantity is so little. Need to improve guys.
Worst service... I dont know why there is so much hype for this restaurant...Food quantity is too less...Absolute waste of money....
Tasty non veg foodsNice ambienceVery good service
The worst customer service ever i faced ,food was good . i almost waited 40 mins after ordering food but the food doesnt served fully , later i cancel my orders and pay for what i eat.. NO RESPONSE FROM RECEPTION ALSO.
Excellent service and food very nice ice cream 🍦🍦🍦🍦🍦 thanks sundar & kumar😘😘😘🤩🤩🤩🤩🤩
Hyped place for biriyani. But the hype never disappoints us. Since its an old shop, they have opened few new branches in the city with wide range of food.I have visited the new branch in dindigul.Ordered - mutton biriyani, mutton chukka, brain 65.Mutton biriyani tasted awesome, mutton chukka the ultimate dish (the best).Quantity is bit low.Mutton Biriyani costed 133rs for quarter plate.They are very much interested in hearing the queries from customers and ready to make changes according to that. (this impressed me a lot)Covid checks not followed.Cost - nominalAmbience - 5/5Service - 5/5 (speedy service)Cleanliness - 5/5They have an ice cream shop nearby which has different flavors of icecream such as ginger, garlic and green chilli flavors.The icecreams had the pakka flavor of the spices and tasted good too.Recommended to All veg and non veg lovers.
Visited ponram biriyani today had a great experience!!! Mr. Sundar served with very kind and great heart!!! Thank u for the service!!!
Had good time at ponramHad good biriyani but little more spicy both mutton and chicken biriyani was available but nattu koli was not available on that time.Fish finger was good with MayonnaiseKola was very goodPonram fried chicken PFC is spl food thereMutton itemsBrain Kudal all was availableFish fry and chicken gravy all availableIce cream is available at separate building in name of ice cream square.There falooda ,all flavour ice cream, soda was available.Playing park for childrensGood parking facilitiesHand wash and rest room facilities was goodBoth AC and non AC room available.AC room charge 10%of bill extraOver all good place to spend with family comparing to all other biriyani hotels at Dindigul.
Cost is little bit high, quantity is not much enough, taste wise good especially Rasam superb... customer service was good...
Definitely a must try restaurant if you are stopping by Dindigul Bypass.The mutton briyani here is a must try you can feel the freshness and tenderness of the meat, imo it is a good contender for Dindigul Venu Briyani. The prices are not light on our pocket but along with a satisfying taste we also get to experience a nice ambiance and excellent service. There is a kids play area definitely kids will love to have some fun time after their meal.
Surprised at the number of people praising the experience in this hotel based on which we tried today, which went wrong in many levels.The only aspect I liked was the courteous Staff and their profound experience in handling customers by the sweet talk, nevertheless the Mutton Biryani was Horrible with the Dal that comes with it, The Ponram Fried chicken was nothing but Chicken grill which was Very dry and doesnt justify their price.The Uthappam was okay, Plain Dosa/KAL Dosa was Exceptional only if they would have given Fresh Chutney for the premium price they chargeWe were few of the last customers and All that we understood was, Food that was not hot/fit for consumption and supposed to be thrown or disposed was sold to us at a premium price and staff couldnt help since it is clear that they couldnt maintain QualityNote: A/C service charges 10% ExtraGood Toilets and Good Parking spaceService 4/5Food 1/5Price 1/5
Such a worst place to eat here...plz dont go to this restaurant....not worth the money.....omg such a bad experience....not even a single food is tasty...
Nice ambience. Quality is good . Little lacking in serving
Sundar ..good service and hospitality.. food really good .. really enjoyed here very much
Vinoth kumar serivice is very good
Taste isnt not upto the mark. Not even salt balanced in mutton paaya. Worst mutton fry. No value for money. Youre jus paying for the ambience not for the authenticity.
I like mutton curry omelete and all mutton dishes good food & good service Sundar&Vignesh&Kumar 👌👌👌next i come my family
This is a complaint on ponram food square opp to thalapakatti . Your waiters are adacious persons . Their behavior, their expression to customer are not at all accepted.Moreover food you people serve over there will definitely kill your legacy improve yourself.Im ready to give less than one star for their service but Google needs to maintain at least oneWaiters kudos men.... surely you will kill this restaurant which is weirdly serving untasteful food
Way too expensive. Biriyani is not that great. Quantity is enough only for kids and not for adults. They suggest what they have not what you want. Better stay away
Good service and good food & Hospitality Mr.sundar and Mr.Kumar
Worst order and crowd management. Single person handling order taking and billing which load lot of pressure to staff. So we get less response from person. Took more time to deliver items at right time. Biryani is not prepared advanced so they cant serve people both dine and delivery. Since this restaurant is in highway, dont waste your journey time. Go with less crowded good restaurants. They billed at 2:50pm and delivered after 35 mins for 5 packet briyani with two side dishes.
Sundar and Ganesh served us a ell.. with good friendliness and hospitality
Mutton Briyani is amazing and good flavour .service is too nice .thalsa and curd onion is good in taste
Very poor service. Dont know basic etiquettes of serving. Food is spicy
Wow supen we spent a good time in ponram
Vinoth kumar ambience very nice..
Good food & good service especially Mr.Sundar&Mr.kumar
One of best food on dinner in my Carrier.This is 1st time in Ponram Hotel DGL , never miss this hotel anywhere, i will give exact feed back on other branch wen i visit.Well discipline team through out my time.Good in taste...Try once u will feel it....
Average..taste is not up to the mark
Taste was really awesome good hospitality by Mr.Sundar.
The portion size of everything from briyani to chicken is very small. Its not enough for even half stomach. Dont be fooled by the briyani vessel.its larger from the outside but smaller from the inside. The rate is like a metro city.But in Chennai even if the cost is more the portion size will be bigger.Briyani taste okay.
SUNDAR : A good taste and good service ✨❤️
Vinoth kumar service was very good
Have a wife variety of muti cuisine dishes. Spacious. Service was good. A bit costly. Have huge parking space. Have an ice cream parlour right outside the restaurant. Taste wise its good. Wouldnt say great though.
Taste is ok. Little expensive.
In one word Excellent😊,We went for lunch and ordered mutton biriyani,mutton sukka, naatu kozhi fry and kudal fry.At first look biriyani quantity was little bit less but 1/2 plate is sufficient and the mutton pieces were tender and tasty, more spicier biriyani with jeer samba rice. Mutton sukka also with awesome taste. Naatukozhi fry and kudal Fry too very good.Totally worthy non veg package with quality and taste.Ambience also very good.Whenever you via dindukaldont miss ponram biriyani😊
Billing Process is very Worst not User Friendly, Food taste is not in expected level
Visited Ponram Biriyani Restaurants Ponram Foodsqare today. Had breakfast in their Veg Square. Its a self service restaurant which offers great tasting food at very nominal price. Food is hygienic and place is cleanly maintained. Cleanly maintained restrooms are also available. Located right in the bypass road with ample parking space. A place not to be missed while crossing Dindigul.
Good service & hospitality in service staf (Sundar)
We had Breakfast in the veg section. There is no table side service. The food was tasty but had limited selection at 9:30Am. They make their own masalas and use fresh and quality ingredients. There is a biriyani section as well and ice creams made from milk from their farms.ice creams are served after 11Am.
As the name goes. Just runs with goodwill. Taste wasnt great. Service and quantity was bad too.
Food was not nice ...less quantity with high price ..briyani taste was poor..worst rasam
Taste ok privacy missing need cabin.
I enjoyed the food very much
Good service & staff ( sundar,Vignesh,)
Delicious dishe, nice fooding experience ,
Mr.sundar good haspitality