17 hours ago Huge let down in service I ordered a case of dessert wine for a New Years party. Despite using the holiday delivery schedule on their site, not only did nothing turn up in time, but it took nearly a week and three separate customer service inquiries to get an explanation from the company about what had happened. Ultimately I got short email stating theyd taken my money despite not having the item in stock ! The shop then took another nine days to process my refund . The company should adjust their system to let people know whether items are in stock or not so they dont create false expectations that goods will arrive on time . There should also be a shorter processing time for refunds and better customer service.

Very helping