Doctor Shanker is a very good doctor. She is a very thorough doctor who listens to my medical issue complaint and guides me back to wellness. She is the doctor for me.

I like Dr. Shanker, she is thorough during her appointments and I never feel like she doesnt have time for my concerns. The new facility is nice because it houses more specialities/departments under one roof, so I have been able to consolidate my appointments. I didnt give five stars because they can be running late, esp. if you have appt later in the day.

Unfortunately, Dr. Shanker herself would probably rate 3 stars, but Im forced to take into account one of the least customer-service oriented front office staffs Ive ever experienced so it significantly drops her average. Unhelpful does not even begin to describe these ladies in my previous 4 visits, but I cannot let this last round slide. Recently, I missed a call from the Nurse Practitioner with some test results. I called back only to be greeted with the same question 3 times, Do you have MyChart? (which I refuse to get, we pay a lot for healthcare and this should afford us the luxury of actually speaking to a health care professional once a year regarding test results). I was then told I was going to have to hold because she was busy and couldnt help me and that my hold time would be awhile (which it was). She got back on the line and said she was transferring me to a voicemail. I asked her why she didnt just do this in the first place and she replied I was busy. Her attitude throughout both conversations was just plain rude and exasperated. We all have busy days, but when youre primary function is to answer the phone, you cannot afford to be rude and unhelpful. Not to mention the ladies in the front office rarely even acknowledge my presence (their check-in is merely a sign in sheet) until they realize I have a co-pay. God forbid, I see the doctor first and pay after!! I do not enjoy going to the doctor period so I tend to go as infrequently as I can get away with, but an awful staff like this is enough to turn even the most doctor-friendly patients away.

We used to go to the physicians at this practice and everything Dae, a previous poster, has said is true. It is the front desk staff that made me leave and never return. They are rude, severely lacking in compassion, and could care less if you fell over and died right there. I dont care how busy they are. If they are overworked, then get more help!! Its not as if OSU cant afford it.Specifically, one girl, at the front desk who was once very friendly and kind, all of a sudden began treating me as if I had a deadly contagious disease. She refused to look me in the eye and barely spoke. When she did I couldnt hear half of what she said and spoke in an leave here now tone. She simply did not care about me or my family anymore. She is severely lacking in professionalism for someone who has been at her job for many years. I think I know why her attitude changed and she is mistaken about what she thinks she knows. How very sad for her to have treated us so poorly based on what someone else said about us.I would never return to that place, not ever for any reason.