Want to thank Heshan for his excellent customer service. Overall Im very satisfied with the service Colombo office provides.

Excellent customer service!!!This is to put a little note regarding the wonderful service provided by Mr Heshan at Colombo 3 branch. He truly cares about what customers need and helps the customers by providing guidance to initiate the courier process in a professional manner. He has such a passion for his job that it translates to pure excellence in his duty.Thank you Heshan. Your support is much appreciated!!!

I would like to thank UPS for providing a great service during the pandemic. Special thanks to Sadali who was very quick to respond to all my questions and for going an extra mile to help me with the package I wanted to send to my father. Thank you for the amazing customer service. The delivery was super fast too despite the prevailing situation.

I would like to thank UPS for their excellent service. Special thanks to Mr. Rizni who was very helpful.

I only use UPS for my international shopping. Fits express does a really great job, strongly recommend!.

Loved the service and speed!! Ammar was especially helpful clearing my items and everything went seamlessly.

UPS representative Heshan was very helpful to me and my aunt with a package I needed to receive urgently from Sri Lanka. My aunt not being familiar with nuances of overseas shipments had inadvertently left out labels and details. Heshan was patient with her and went that extra distance to ensure the package went out on the next available flight, despite it being closing time. Very professional, great attitude and excellent customer service!

Worst ever parcel service compared with other service providers. Sending a parcel through UPS just like using a BULL to send parcel. Dont use this servie anymore. Worst tracking information compared with others. No lead time provided. Just like BALA GIRI DHOSAYA.

Im really happy for my decision to choose UPS Sri Lankas service (Fits Express) a several years ago. Specially I would thanks to Mr. Faslan Ahamed (Country Manager) as he personally discussed with us how to customized their service with our requirements as we deal with government bodies and we always committed with the delivery deadlines. Now they have improved their service in all areas (Customer care/ pick-ups/ Clearing / Deliveries). Hence I strongly recommend UPS Sri Lanka Service.

One of the worst service experience that I have ever had. Not recommended for anyone.

I have used UPS in many occtaions and I am very happy with their services. Very proseesional, curtious and always willing to assist the customer. Melisa Cristian who assisted during my last shipment, was very efficient and kept me informed of the developmets around the clock. I take this opportunity to thank the team at UPS Sri Lanka for their able assistance and support. Wishing you a bright future...Saliya Weerasooriya

I wish to thank Mr Niroshan Perera profusely with heartfelt gratitude for giving me d best service extended to me to sort out my mobile phone... Mr Niroshan Perera gave me unwavering support to clear it .. I wish him to continue the good service ... God bless.. superb service ...

AMAZING service. 100% reliable and efficient!

UPS Sri Lanka is huge racketeer. They intentionally detain goods and when inquired says it’s the customs. But when inquired from the custom they said it was all UPS (FITS) and the customs has nothing to do with it. The strategy of the UPS (FITS) is to detain goods for couple of weeks and charge extra for handling and storage. Its best never use this service, since they are a crooked organization. And all their 5 star ratings are fake.

I use the service every month for my corporate international shipments. The service is prompt, and pricing is reasonable. I would recommend it if you are shipping to the US or Western Europe.

Ok good

Spent $500+ for fast shipping and FITS Express delayed the shipment in Sri Lanka over 2 weeks. Whats the point of paying for fast shipping. Next time onwards Ill use DHL, John Keels does a better job locally than FITS.

Went there again today. I found the staff to be helpful and courteous. I would strongly recommend them

Believe it is time UPS say good bye to their franchise in Sri Lanka. Failing continuously to deliver shipments on time while all other leading international couriers keep their promises even during the pandemic. Absolute bizarre flight routes and unexplainable and unbelievable delays. They do not want us to see the history of transits because it is crazy

UPS SL failed to provide adequate information on the process of customs clearance furthermore accepting the documents I provided them for customer clearance without checking them properly later informing me that there were more documents that they needed.On top of that calling any of the provided customer care hotlines is quite pointless considering the fact that no one picks up the phone.In addition i have not yet received my package as of yet but UPS SL has updated the website to say that my package has been delivered to my residence.Overall not impressed at all.

Very friendly service

Excellent customer service.

Fast and reliable service by the staff.

They are killing the UPS brand name. These guys used to charge extra fees even though you sent any shipment door to door. Including warehouse fees starting from RS 5000/= and Handling Fees starting from RS 5000/= be aware from these guys. If anyone required official document they sent me, I can share.

Crooks. Delayed delivery and detained package until extra charges were paid. When inquired the staff claimed charge was by customs officers, but after adding customs officers to the call, seems UPS themselves were holding the package(medicine) and claiming warehouse charges while falsely stating customs had made them do it. Filing a lawsuit soon. Contact me if you have had your items detained without proper explanation, or unjustly. The owner was personally contacted (Ammar Kassim) seems like a real dirt bag wouldnt even apologize. Money hungry people distracting the international brand name

This is the worst company to use ship items to Sri Lanka. I send a package from abroad . It reach SL within 2 days and then for clearance there is virtually no support from the company. We had to contact the UPS abroad to contact SL customs. UPS agent (fitexpress) in SL do not respond or have no answer to any question. Very poor service. Never send personal packages to SL with UPS. Use DHL or Fedex.

Definitely the best such service on the island. I always receive prompt communication and a genuine, effective service.

Ups is the worst. I will never use ups again.

They are charging lot, do not ship with UPS. The worst shipper in Sri Lanka, they will have huge amount of chargers for ANY shipment. Not recommended at all.

They deliberately make fake cusdecs and try to scam you. I’d rather use DHL.

Poor service

No reply to messages

Certainly such an excellent service!!

One of those places which comes up with the lamest excuses for everything...

The e parcel service is great, team members are very helpful. Very convenient location also!

UPS courier service is very best. If you need to replace your GoPro from Singapore to Sri Lanka definitely you need UPS service and within one week you can get your GoPro replacement buy UPS courier service.

Really nice place. Staff is also friendly and the impression they made on me in the first place is pretty mesmerizing. Place is clean and tidy and all are well organized, managed.

Extra charge and really bad company, the local franchise is killing the UPS brand name. I will never use them again.

Good.

Costly but reliable

A+++ products, service from UPS-- Great lighting knowledge over there.

I ordered a package from Amazon and it says to contact ups for shipping details can someone explain me whats going on

Beware! they do not call you to clear the parcel like other couriers do. and gave the authorization to clear person call Aruni 773 XX4209 in the document. and she kept telling me everyday customs system is down and cannot clear. dumbest excuses. most of times do not answer. took more than a week to get it clear the parcel. first and worst experience. will not use this courier service again.

Good

One of the worst courier service managed by Fits. Customer service is highly un professional and unreasonable charges. This may be only in Sri Lanka due to poor management . NOT RECOMMENDED AT ALL...

The service is pathetic. If your packages are detained and even if you cleared it within 24 hours, you will be charged around Rs.7500/= as warehouse and handling charges. Pathetic.

Terrible courier company you will ever deal with. They will never answer calls or give you proper instructions regarding your shipment. Always comes up with an excuse. Please dont fall into this trap. Specially such people like Niroshan (Manager), Roshein perera and faalil Ahmed. Be aware of these clowns.

I wish I can give no stars at all. Please stay away from this place if youre shipping from any other countries and they partnered with these clowns just back out. They will always have an excuse to delay your shipment so that they can charge you storage fees and all. Roshein perera and faalil Ahmed are the two laziest people you will ever see. They will never answer their phones or give any sort of information to help you. Niroshan ( Manger) himself aint any good. BE AWARE OF THIS COMPANY AND BE SAFE.

My shipment was delivered on time. I’m impressed with the close follow up and the friendly attitude.

Doesn’t even deserve a starThe worst service everThey’re never eligible to give a good customer serviceIf you want to have a safe service I highly note not to send goods through them .

UPS is clean and tidy and all are well organized, managed.

Excellent fast service. Nice shipping company.

Extremely satisfactory service. Very time effective.

Worst delivery service I have ever used. If you are OK to receive packages after one month, order via UBS-FITS Express. You can have fun with them.

I bought some products online came through UPS- came on time. The staff went out of their way to help me get import approvals from TRC. Thank you!

Its a great place to work

The fastest great service...

They charge extra for warehouse and clearance even though you pay custom duties. It’s nightmare!!

UPS - FITS Express is the Excellent and fast Customer care and Shipping service. It was received in 13 days from the USA. They helped me to clear my parcel (wi-fi)from the Customs within 3 days. Ms.Aruni and Mr. Abdhullah (A+++++) gave the Best customer service.😂😂😂and also very pleasant receptionist girls. 😂😂😂Always 😂😂😂.

I bought some products online came through UPS- came on time. The staff went out of their way to help me get import approvals from TRC. Thank you UPS D

The customer service person disconnected my call .Disgrace to UPS brand.

Excellent service and Staff

Aruni is very helpfull

Worst delivery service I have ever used,not recommended for anyone...

Great service.

UPS (United Parcel Service) new office in Sri Lanka.

Better and fast service...

Great service!

Good service

Great service.....!!!

Friendly and quick service

Excellent service

Not the best place

Good place

Superb service

Awesome place

People friendly

Worst Service Ever!

Where is my pracel

Need to more frindly and responsive

My package was delayed many days now and they still don’t know the delivery date. They respond with generic answers like due to pandemic, plane delays,… Seriously improve the customer service and follow up the deliveries. I should’ve avoided them from the first place and never again. If anyone is going to use UPS courier service, I suggest you to opt out for DHL or fedex even though they are little expensive.Update: They lost the package with so many valuable documents and no update ever since. one of the utterly poor services in the world.