Very small, smaller that what i was expected and they dont have everything that you might need. Overall its very nice, cozy and good quality shop but you need to add products

I love the MI products but the employees are not really well trained and helpful.

I have been on MI Service Center. Wait a lot for placing an order. Do not know exactly what do they have on stock. The employees are not really happy with their job looking strange when you are asking questions or trying to make conversation. In addition, they can issue an invoice of 1000 rub for each 30 min. technical advices. Sound like low cost strategy, cheap devices but must pay each additional service.

Such a shame for a inovative brand that is fighting for a strong market possition, total disrispect for the company people work for , poor customer experience, disaster.

Last time I go, the service wasnt as good as I used to. Maybe the technician that day, wasnt helpful

Great prices and good service

Good customer service

И сервисный центр и небольшой магазин со всем необходимым от ксиами. Недалеко от метро, большой ассортимент, немного народу и очень вежливые консультанты. Так что советую за покупками приходить именно сюда, невозможно уйти с пустыми руками. 👏👏👏

A small shop with a service center on Tverskaya. There were no buyers there when I visited. The store is not full of goods. The seller opened the package of the purchased goods without my request. Not bad, but not good either.

I bought a Poco 3 phone here. All information and settings were completely transferred from my old one. An hour later, I was using a new phone, just like the old one, plus the new capabilities of the new phone. Competent staff who know their job!

Good day! Friendly staff and great service. I put this in place of five well-deserved stars. It would be more, I would put it to the maximum)

Маленький магазин, с маленьким ассортиментом товара, тут довольно немноголюдно. Предложили заказать через них на сайте и отсюда забрать.

In this cozy shop I have already bought 3 phones for my family and myself. I always bought flagships for decent money. I broke the phone and ran to their service center, bought a new one. The old one was immediately handed over to be repaired. The broken display cost almost 12 thousand repairs. I received an SMS that you can pick up. I called the hotline. Attempts to select 3 in tone dialing were unsuccessful. The line answered that the option was not selected, and so 3 times. Something went wrong with them apparently. I went like this. Hardly finding paid parking at her lawful lunch, I ran to them to find out ... that the service center had moved to Varshavskoe highway for the summer. Surprises.) Minus time, minus money, minus apologies that there are no SMS-zeros about changing the address, minus apologies that the hotline does not work. I called Varshavka, they cant deliver by courier either, just come yourself with a passport or power of attorney. I came to Varshavka on a weekend, the phone doesnt turn on, its hot, another problem is being investigated. You still need to pay about 4 thousand for a new item and work and come again. Fun. It was better to just buy a new one easier. Complete customer focus. Now there is still less time, money for gasoline and parking. Refunds require a long wait. I did not expect this from my beloved Xiaomi. Now we are wearing out the old and the whole family is switching to another brand. Its a pity.

I don’t know anything about the store itself, it looks good, but the service employees work ugly slowly. The young man did not get out of the phone at all. So the evaluation of the service.

Disgusting. An ordinary store with goods like in any network but with a serious mark-up. ,, experts ,, exactly what is in quotation marks. That is, they know no more information on the same bracelets than in the stall and what you yourself can read on the packaging. They are already asking for money for consulting a specialist and looking at your phone or bracelet. After the advice of updating the software when the Internet was not working, they shared their wi-fi where in an hour and ten minutes they downloaded 50%. Tired of waiting, left and the usual wi-fi downloaded in two minutes. In general, the sharaga in the center where they could not say where the users of the bracelets are selling what they are selling, where they can find information on them. For example, you can bypass 99% of users, and when you have a series of 405 days in a row and even when you have 870 days in a row, you still have bypassed 99% of users. The information from sellers and other consultants in the store on bracelets is slightly more than zero and did not give information on how to easily change the device without updating the series and they do not know anything about it.

A small branded Xiaomi store in the center of Moscow near Mayakovskaya metro station. The Mixtech service center is in the same room. Convenient working hours from 9 am to 10 pm, but if the store is usually free, then a small queue is lined up at the service during rush hour

I love Xiaomi. The store is great. Kind and helpful consultants.

Small shop in the center of Moscow. Good selection of devices. Experienced staff.

I went here to buy a mi band 6, they were served very quickly. All told, showed, without further ado, I recommend.

Всё по делу, брак приняли к починке, молодцы

Very long waiting in line for repairs. Not even the repair itself, but to hand over the equipment .. this work is very poorly organized. 10 people in line on a weekday, during working hours - this is a very low level ...

The work is not organized at all. On the phone, I was focused on the fact that my problem would be solved within one and a half to two hours.Upon the visit, it was suggested to leave the phone for diagnostics for 3-7 days.The actions of the employees in the office also looked inconsistent. One was running somewhere all the time and could not find spare parts from the returned vacuum cleaner.The second said that the reception for the service was not his job and watched the queue grow.If the work in an authorized service center is organized in this way, then this raises the question of purchasing the companys products.

The Xiaomi store in the center of Moscow, on Tverskaya, is located next to the Mayakovskaya metro station. The assortment includes smartphones, TV boxes, lamps and various accessories. The inside is clean and tidy, smartphones are in the public domain.

To be honest, there is not enough service, more like a warehouse with showcases, I understand that the end of the day is difficult, but you need to communicate with the customer more lively. Competence also raises questions, with Google I can also learn something. I love Xiaomi, I hope that stores at least in Moscow will start to catch up to the re: store level

A good store, they will always help in choosing and prompt in disputable moments + in addition to everything there is a repair service

I contacted about the repair of the phone, they did it quickly

A normal company store, though small. There is a service center.

Service center and Xiaomi store. Conveniently located, 5 minutes from the Mayakovskaya metro station. Two people are accepted for repairs, but there was no queue with me.But getting through here is not easy - I waited ten minutes for an answer.I handed over a smartphone bought on Ali for warranty repair, accepted by IMEI.I don’t know how they will fix it.

I bought a smartphone here for the first time for a child. I cant say anything about the quality yet, because too little time has passed. Overall, I liked the store. The staff is polite and positive. Good gifts were given before the New Year. We chose a soft toy.

The store is not bad. Sellers would, however, train on the technical side, and so - solid 4.Well, and expand the range a little.

Served quickly. And safe

Good shop ... No people, smart managers, they know the products, they give the right advice!

Great service. I gave away the broken phone (after a strong blow and smashed to pieces of the broken back cover, so that the camera module stopped sharpening), they replaced the cover for money, but they took the camera to be replaced under warranty repair.Thanks!

The service is terrible, all the people in the photo are standing and waiting for the service man to solve their problems. The employees are incompetent, the requests to expedite the reception of visitors are refused with the words: this is not our concern.I like Xiaomi brands appliances and accessories, but this attitude is not acceptable.Buying equipment for more than 25k, I have to stand in line without an air conditioner and watch the sellers poke around the trading floor and do not ask a question, but what if I can help a person and not just push the equipment and get bonuses for it.Unfortunately the service is at ZERO.I ask the heads of the store and service to pay attention to this review, because this is true. Give an answer about all of the above!

I handed over the phone for repair under warranty.Accepted and issued quickly.The repair period is from three to forty-five days.

I do not recommend it. Stood in the room for 10 minutes, no one came up

Transparent glass doors are a pain. In the most literal sense - fit forehead at the exit., (The guys are good, friendly - they answered all the questions.

Very polite staff. We treated the problem attentively. We quickly found a solution. Many thanks!

I bought two phones in this store. I didn’t want to buy a phone case, but I had to buy it, because the consultant girl said that he didn’t come with one of them. As a result, when I opened the phone at home, I saw a cover in the set. Im shocked by such an outright lie. The purchase was 03.09.2020.

Fine

Friendly and helpful staff, great choice. Recommend

Horror. I gave the phone for repair, a week later they only diagnosed it by turning on the recorder. I picked up the phone and made it for an hour for a fee in a regular service

Good service, the device was taken for repairs without any questions, located in close proximity to the station. m Mayakovskaya.

Shop and service. The main thing is that it is an official store and service.

The only place where the battery was replaced with my specific xiaomi. Original, fast quality

Disgusting impression, the sellers are busy with their own business, the service has a long, very long service. She left, did not wait.

Excellent store in the center, 2 minutes from Mayakovskaya. They also have an official service inside, they did it quickly and inexpensively!

I handed over headphones under warranty - they began to work quietly. As a result, I got new ones, tk. the defect was confirmed;)

Polite consultants, clearly explained, clearly showed

I went in once for a consultation. I think I will come again. So far so good

Excellent service. The consultant-Magician is attentive, he explained everything very easily, told, showed)) I got a smart watch, Im happy.

Essentially scammers. The vacuum cleaner needed to be repaired. They took 850 rubles for diagnostics, then they disappeared for a week, the phone was not available. As a result, they gave the answer the motherboard is faulty, although this is understandable. They said they could not fix it, there was no spare part and was not available for order. Returned. Here is the authorized service, apparently all authorization is in the directors fantasies. Just minus money for diagnostics, two trips to the center and minus two weeks.

I wanted to repair my phone and left a request. I was supposed to call back in 2 weeks but no one called back. I arrived there again, it turned out that no one had filed an application to fix my phone. I tried to find out how much it would cost to repair my phone in the end and it turned out that about 15,000 at a cost of 25,000, as a result I went to Gorbushka and did the same thing but for 5,000.

After all the updates, the game and the navigator began to dull that there is no gut

Very conveniently located. Test😉 But smartphones are presented only in the budget segment. I propose to chip in on the flagships 😉 With a thread to the world - a naked shirt 🤭

For a company store, there is an extremely scarce choice in stock

Good store. Friendly consultants.

Great prices

Good combination of price and quality. The staff is polite

Personal bezgramotnui

Complete bottom, service at the lowest level. Couldnt replace the laptop battery and worst of all, they didnt want to return the laptop.

I don’t know yet. Turned twice. First time given adviceIt helped a little. The second time I had to hand over my smartphone for repair. At first glance, a decent place. Very convenient location ...The very center ...

Most disgusting service. They dont want to help, they prove with all their might that you have to fix it yourself. And then they say there is no such device in our database.I will never take expensive equipment from this company again.

I urgently bought a phone at night, when mine stopped working, I turn it on, and the phone I just bought turned out to be blocked, it was tied to another cloud.do not buy anything from them, it will only add problems and headaches

Good afternoon! I bought a Mi Note 10 phone in this store, I was very pleased with the service. The store manager Tatyana spent about 2 hours with me, transferring information from the old to the new phone and explaining everything. As a gift they gave Xiaomi 8, they also helped to connect it. All told in detail, showed, advised, not imposed. A very pleasant atmosphere in the store, some kind of human approach, unlike other mobile stores around. I especially want to highlight the manager Tatyana, who, in my interests, was busy with the device until late, although her working day was over. Then she left me, like a teapot, her mobile number for help with a new phone. And so in connection with the introduction of electronic passes, I accidentally blocked SMS to short numbers. It was not possible to change the functions on their own and it was not so simple. I called and Tatyana again two hours on the remote)))) helped me figure out whats what, figuring out my question. So I have only positive impressions about this store and its employees. But the working conditions of the guys, to put it mildly, are bad. Thanks to Tatyana! Its nice that in our time, people help each other for free!

Clean and nice. Employees will help you choose a smartphone for every taste. There is a place for relaxation, where you can safely sit at a table. Of the minuses, it’s not always possible to buy the model you want :( quickly leave

Weak ... Very weak assortment. Nothing to trade ... Poor supply of items

Brand store electronics and appliances. Light, clean, spacious, friendly sellers. Mi TV is cheaper than a top-end smartphone, there is a service center at the center, they promised to fix it quickly, while I wait more. Mi6 repair with replacement of the screen and rear panel is 14300₽, in a regular workshop they ask for a maximum of 5000 rubles, I explain this by the fact that the parts are original. 🤣🤣🤣🤣 Patsstalom Chinese spare parts original ..

Just horror, not a store. As if I went to the market in the 90s.

The room is small, only one of the double doors opens, and it is difficult and there is no indication to / from oneself. The stroller will not work. Otherwise a good comfortable place, not far from the metro.

The staff are just super

Liked

I bought a CD card. The seller delivered and helped translate the information.

There is a freak in a mask, portrays a cool guard and does not let you into the store, makes you wait on the street

The service is terrible: I came to the repair to hand over the phone, ordered spare parts, named the approximate arrival time of the spare parts (1 week); they called earlier (apparently once), I didnt pick up the phone (missed the call), they didnt call back. I called exactly a week later, they say that my details have already been lost, I ask when there will be information on them, they answer that the administrator will contact on weekdays (all correspondence takes place in Votsap). I write on Monday: they ignore it, I write on Wednesday: the message did not reach at all (the phone is clearly off).As a result: the time spent on trips to the service (I live in the region), which was absolutely not justified, is a very inconvenient system: first you come to the salon to order parts, then you bring your phone for repairs (you cannot leave it right away), you cannot reach the salon by phone at all.Conclusion: order spare parts from aliexpress and carry them to local craftsmen for repair

Bullish security guard, dirty front doors, half of which for some reason do not open, lack of consultants.

Good service, the phone was done quickly, it was possible to observe the process and ask questions to the master. The prices are adequate, I can not compare with others, but when I previously repaired the phone with the same problem, it cost much more (but the brand of the phone was different). I also liked the attitude of the staff and attentiveness. I hope that the phone will no longer have to be repaired, but if something happens, I’ll go here again.

Friendly staff, they showed everything, explained, gave a try, patiently answered the most stupid questions.

Yandex Market sells Chinese mi band 4, no growth!

Two days after the purchase, the phone stopped working, the desktop stopped loading.

Nice store. But sellers are not very professional. Only one-sided lighting products. All other brands are bad, only ours is good ..

There is also a service, not only a flagship store 🏪, Attention, the service works until 17:00

Second time they help me out. I handed over the phone under warranty. The mat was changed 1 time. fee changed in 5 days. 2 times repaired on site (not significant damage)

I have already taken 4 phones in a row in this store, very good service !!

There were no buyers in the store, and there were 5 people in the queue for the service center. Suggestive ...

I came to replace the battery, the phone is only 2 years old, to which the man from the SC answered me: we have no spare parts and will never be on the Xiaomi redmi note 3 pro phone ...Well, I asked him? What am I supposed to do? To which he politely replied that I should buy a new phone from them!What Ive done? I ordered a battery for Ali express for 560 rubles, I opened the case myself and replaced it. The phone is working. Bravo to the OFFICIAL SERVICE CENTER !!!!!

I wont go anymore 😁

Excellent official Xiaomi service at 27 Tverskaya Street! We repaired the warranty smartphone Xiaomi Redmi Note 7 in my presence in half an hour (the upper speaker near the camera did not work). Master Mikhail is a true professional in his field - he quickly did it, advised on Xiaomi products and other issues. I was very pleased! Recommend! I am writing from my wifes account. Your client Alexey.

Quite a pleasant brand store. The consultants know what they are selling and correctly tell about the features of the models. At the same time, they are not intrusive. The entire current line of phones is presented. Large selection of accessories. The prices are official, there cannot be others in the official store.

The protective glass on the phone is poorly glued. The edges quickly peel off, trash and air get in. Enough for exactly a day. I had to return to eliminate the consequences. Already fixed but how much is enough I don’t know. I think that about the same. Good luck to all!

Against the backdrop of a nearby store, the Samsung Xaomi is losing on all fronts.A dirty and dusty showcase, some trash from boxes inside, price tags not on all phone models, a tiny room.

Simple repairs are made on the spot on request. But some of the staff work the first day, so we do not know. You need everything to control whether and yet elaborate.

Central Store Mi. Convenient location and almost always the maximum range. One problem is that it’s difficult to park the car, it takes a long time to spin around.Advice - if you have booked something on the site before you go, call the store to make sure it is available. I got so once.

Nice staff and people

There are no accessories available for a 2 year old phone model.

A polite seller upon purchase suggested activating the Market, without a second thought he agreed. When paying, it turned out that it costs 1700 rubles. (((Probably this should be warned in advance ..

I came to the store to order a broken camera glass on miA2. They promised to contact me within a few days. As a result, a week and a half passed. Naturally, no one contacted me. I had to go to the store again, where they told me that they did not order glass, and they could not order it. And this is the official store / service center mi on Tverskaya 27. Why then did they take my phone number and ima is not clear. I really love mi products, but with such a service and attitude, this is the last time I buy something from them. Guys, this is boorish ...

Excellent shop! The required product was found, pleasant and knowledgeable sellers helped to make a choice. I withdraw the point for the inability to call and clarify the actual availability.

Cool store. It works around the clock, apparently xiaomi fans are completely frostbitten and can come for goods at 4 in the morning. The sellers were very pleased, they know everything, they answer all questions.

I like. Adequate and attentive sellers and consultants !!!