Our installer, Adam, was really knowledgeable about our options and worked efficiently to accomplish the installation. He was polite, organized, and punctual. Great experience. Highly recommend him and Digital Path.

Are you tired of always surfing the web without issue? Do you like paying 3x as much as everyone else and getting less than a third of the service, then my friends look no further than DigitalPath. With their new generation 7 equipment, you can get 2002 quality service for the price youd expect to pay for a used car! But wait theres more! Do you like buffering, frequent outages and laughable customer service?! Then you have to try one of their award losing rural internet packages. Give em a call today!!

If you can AVOID DigitalPath then save yourself and DO IT!! Unfortunately, they are one of the only providers that serve the area so they get to get away with this HORRIBLE SERVICE! First appointment was scheduled 2 weeks out. The tech arrives and then tells me the service I need is a different install so we will have to reschedule. They then reschedule me another 3 weeks out. The tech arrives to then tell me another story about how they can’t use their provider at my house (due to me being the only house on the panel and they can’t turn on a panel for one house) so he removes my equipment that the previous owner had used (I asked how it worked for them) and he said they must have been connected on a portion of the panel and that’s not allowed. So here we are 4 weeks out still without service. Then the service manager calls me to tell me that the tech messed up and was looking at the wrong panel and they actually can install service. But wait for it, I now have to wait another 1 week to get a tech out. I’ve mentioned several times I WORK FROM HOME WITH NO OTHER OPTION. INSTEAD I PAY FOR THEIR MESS UP— not once or twice, but THREE times.Why they don’t have someone survey the area first to make sure everything is in ORDER. I have NO CLUE!It doesn’t stop there… I asked to speak to a supervisor several times, they never connect me to her, and tell me she works from home today and she’ll get back to me when she can. We’ll that’s great I’m glad that her service is working!!!This is just ABSURD!! STAY AWAY IF YOU CAN!!!! Don’t believe me? Look at their reviews. They should be shut down.

Thomas at Digital Path with technical support is amazing. He went far and above to help me. His instructions were clear and precise, he even called me during the process to confirm everything was good.

Really good customer service. Very professional. Would recommend 👌

Everyone was very helpful and professional. Sterlie and Craig the installers were fast, friendly, and professional. They went above my expectations for customer service.

From installer to service center.top notch.reception is awesome.txs.

I am up in the mountains, and live in a town where most devices and services do not work or are constantly interrupted ! However, My DigitalPath internet is always one thing I can count on ! It keeps working through the WORST storms, and has for the last few years, stayed working through the terrible wildfires ! The most recent Dixie Fire Fire was burning on the same hill as the Digitalpath tower is on, and it KEPT GOIING THROUGH THAT !!! I am pretty amazed and a very happy customer of about 9 years now !!

When I had the installers come they did a great job sadly I cannot remember their names at this point in time. Sadly up in Brownsville they only have a maximum of six megabit per second speed. However I hear they have Medusa which allows for about 10 times that in different places including Loma Rica. I have recommended digital path for years as a former IT professional. The only thing I can see possibly giving them a run for their money is starlink but chances are the Latin C wont let you play games as good as with digital Path. Dont even screw around with HughesNet or anything like that or even suck net, excuse me succeed net.

John did a outstanding professional installation job. His technical skills and ability resulted in an outstanding job.

Good internet and reliable fast speed that beats frontier any day of the week.

Dominic was on site to fix a wire that a squirrel had chewed through. He was able to replace the line and get us back online in a short time.

I have called like 20 time to fix my internet and they can’t seem to fix the problem. It used to be fine when we first got it but then got worse and worse. Now it is unusable. I cannot play any type of games or barely watch Hulu or Netflix. The last guy I talked to said basically they can’t do anything and I’m out of luck.

One of the worst internet service providers. Can’t have one month without a 10hr outage. Speeds typically perform 10-20mb below package advertised. Prices are outrageous for this level of quality. It’s the 21 century guys, come on.Edit: customer service is pretty rad 😎

Craig and Sterlle were great setting up our internet. Weve had no issues with the internet speed/reliability over the past 8 months, but the price is still high for the speed/data caps provided. Better than any other satellite option for us besides Starlink. Well likely switch to Starlink soon.

Service goes out all the time. Looking for other providers. If you have another option take it.

Have had digital path for a year now and it has been the WORST experience. I pay 150$ a month for continuous outages, barely 10 mbps speed during the day, and can’t play online games at all. Called about 20 times with hope that maybe they’ll fix their issue and every single time it’s the same exact thing with absolutely zero help. To make a long story short, they will never help you. You will still have your same issues with the same poor slow internet speed. I am also Downgrading to the most basic package because there’s no point in wasting 150$, Let alone paying, for internet service like this.

The worst.! Cant wait for Starlink to put this company out of business!!

Trash internet company Customer support is never around when their internet goes down, Only time there internet even half the time works is when somebodys there in their office and they can monitor it,But when they go home for the day say goodbye to your net

Match format it says when I try to enter my customer account email It won’t even let me in . I’m only trying to see why my internet is not working again . Work all day to come home to no internet. . It’s interference every time I call nothing they can do but raise my rates . Save your time and money or you will be wasting it on them .

Not bad internet a bit pricey but for the moat part reliable

Iv been with them for over 7 years, paying 80+ dollars a month for 6mp/s download speed is absolutely the worse. Whats funny is that every now and then my speeds magically go up to 14-23Mp/s even though they claim they cant offer anything higher than 6Mp/s. This really is the scummiest ISP ever, if you can please go with Xfinity or anyone else really.

Dominica and Brain were very kind very nice guys.

Had wanted to get internet setup. The tech that came out seemed unorganized and under trained, didnt have the proper tools and I ended up having to go to a hardware store to get things that were needed. They also left out some key information about the setup that resulted in it not happening at all. All in all it was quite the disappointment.

Terrible service. Never finish watching a movie. Phone repeatedly cut out. Had complained..give us a run around. Paid good money for bad service. 👎

Like it alot.....Also like any provider.....glitches happen...Duhh

Very poor service, no call back when I questioned why it would take a week to get someone out to repair. Then after changing my plans to be available the technician was hurt on an earlier job we dont have anyone else to send. Next available is 5 days away. Are you kidding me? I see plenty of owner responses in these reviews most look like cut and paste. Perhaps just pay attention to customer care would improve ratings!

The digital path technician was very professional and efficient, very careful to follow COVID 19 protocols , making the appointment very satisfying

I’ve had digital path for half a year or so, and I pay $150 a month for fast internet, yet my internet connection is always slow, and worst of all it randomly disconnects, which is absolutely terrible when there is 4 gamers in the house. I’ve called them a ridiculous amount of times to see what we can do about this and every time they give me the run around and say “yeah it should be working properly now” yet I literally just disconnected 3 times in 30 minutes. This is so frustrating and if I cancel I have to pay them $200 because they failed to mention anything about a contract until after the guy installed the equipment.

The worst internet out there. If you want digital path, come pay over $130 a month for the fastest they provide (75 mbs), which actually runs at maybe 20 on a good day during the busy hours (mid day..), with maybe 10 disconnects through out the day, then this is the provider for you. I’d pay $200 a month for 75 mbs that actually ran at it.If their are any other providers out there, please help us.Sincerely,Our Neighborhood

Ive tried all the rest and digital path is the best. No buffering, fast downloads and great for streaming and gaming. The best thing is the amount of data for the money. Thank you digital path 👍👍👍👍

Upgraded my plan and equipment and I would like to recognize a Digital Path technician named Brandon, who did such a wonderful job who, besides being kind and knowledgeable, explained the upgrades to me.

Great company full of great people

We decided to upgrade and couldn’t wait to for the new equipment and the day finally arrived ... the technician came out and did a fantastic job, he went above and beyond to make sure the signal was good, well more than good , excellent and came in to do the wires for inside and hooked everything up. The service has been great, so far were happy and the company itself tries to make things right and they listen . The tech support people are very savy in what they do and know. All in all we are very happy we choose Digital Path for our need. 👍🏼

The service tech Jagger is legitimately the best. The customer service and professionalism he brought was great. Definitely would recommend him specifically

The entire neighborhood has digital path and not a single neighbor is happy. When i get home in the evening, the internet is slow and cant watch TV without lag. They will make excuses and try to say things that are generic or not true. When the internet goes down, there is no tech support after 9pm. So if you need to do work or school stuff, youre out of luck. They charge $100 plus, but cant compete with service or support that others offer. Its been stress full because their internet doesnt work fast enough for smart home devices. Fiber Optic or cable internet is the way to go if you have a choice.

Dustin is awesome! I had a very great experience today with a technician that came out to my house to fix some equipment issues causing all kinds of latency & bandwidth lags. Dustin actually spent 40 mins trying to find my house and he didnt give up - due to my error of not notifying my neighbors in my rural area. Nevertheless, he still managed to get out here and install a bunch of new equipment as my equipment was obsolete, and with complete transparency - he showed me the signal from the dish to the larger dish, the signal from the dish to my power outlet, and then the signal from my PoE adapter as well. After he was finished, he even had me verify with speedtest that he had improved the connection here. I am truly impressed by Dustins work ethic and hope it doesnt go unnoticed as he just left my house as it is now dark outside, because he efficiently got the cables and mounting equipment going along with my new dish. After he finished, my latency/ping is now a SINGLE DIGIT and its never been that fast in the last few years... Thanks Dustin and Digital Path! Although a review can only accomplish so much - I hope this is a testament to his great work ethic and Digital Paths ability to spot great talent like Dustin!

By far the worst ISP I have worked with for so many reasons: First and foremost their speeds and service are poor. I pay $120/mo for 10Mbps internet with a datacap, yet I rarely get the speeds I pay for! The connection drops so frequently that I cannot rely on it for calls.When I call to talk to tech support they are apathetic to the issue. I have requested credit refunds which go to a different department and that they will not let you talk to. They rarely every credit you for poor service or outages. Many times I have requested a call-back to and they never reach back out. Tech support rarely can do anything except tell you to wait.There were issues with my dish making my connection completely unusable. They told me it would be 2-weeks before I could get someone out! They prioritize installing *new* customers before fixing their existing customers service. Turns out there were ants in the dish, you should really make a dish that is properly sealed. I want to pull my hair out.I cannot wait until companies like Starlink put them out of business.Update: DP never resolved any of my issues. I finally got Starlink internet and its blazing fast. I just canceled my DigitalPath service. Its really funny...digital path is faster to get a crew out to take down my equipment than they were to come out and repair it. I will never forget that they prioritized scheduling crews to set up new service than they did repairing my broken service. Good riddance!!

Support staff are most pleasant but they don’t have control over this unreliable internet service. There is often problems with their towers/equipment. Unfortunately, I live in a rural area and this is what I have. I work from home and when I lose internet, I have to use my vacation leave and the reimbursement from Digital Path for the lost day of internet doesn’t compare to the cost of my lost leave. Also, with the current fires, I would not be able to get cell alerts without my internet. Scary.

I just tried to talk with Eric at tech support regarding an ongoing slow internet speed. Mainly at night and sometimes morning. I have called in several times in the past with friendly and nice technicians and recently had this problem. It seems that it is interference with a radio at Beale? He said its fine now and that there is nothing he can do about that. He was short with me and not accommodating at all. If I call back I hope I do not get him. He was rude.

Internet service is intermittent at best. Consistency is preferred over speed. Consistently speedy is even better. This internet is far too expensive not to work.

I have rarely encountered a company that is so dispassionate about attending to its customers or providing quality service. I had DP service for two years, and it was never good. Sometimes I had to call daily for weeks straight to have them continually reset/reroute my service. They made no site visits and no attempts at permanently correcting the issue, and generally just shrugged it off. After I canceled for 6 months and tried an LTE service, I decided to give DP another shot because they told me they had cleared space on their towers. The tech who came out to restart my service checked my dish (still installed) and told me my signal wasnt good enough for them to provide service. Now, theoretically this could have been due to tree growth, but trees dont grow that much in two years. The tech told me that the previous installer had probably fudged the numbers to make my service look good. And I paid for that trash for two years. Thanks Digital Path! Look forward to StarLink coming online and putting you out of business.EDIT: As you can likely see below, DigitalPath immediately responded to my initial review promising that they were so sorry, looking into details and would be in touch within 1-2 business days to discuss the best possible outcome. What an impressive response time! Surely, you say, they must have taken this opportunity to rectify the situation, possibly issue a refund, or at least had the decency to follow up with a call. Surely they wouldnt have the nerve to make additional promises to an already-dissatisfied customer and then expect the customer wouldnt notice the lapse. Normally, yes, youd think that a business would care enough about repairing the impact of its embarrassingly bad service, or that at least theyd leave bad enough alone. Ahh, my friend, I can see how youd think these things, but clearly you have not had the pleasure of being served by DigitalPath. Because if you had, you would know that they never called, and that this is representative of their approach to just about everything.

Currently shopping...... People working remotely have increased, and yet are you still seem to think Internet only goes down Monday through Saturday between the hours of 8 AM and 5 PM. Have a great day, goodbye.

I live in rural Yuba County, we have limited internet options. We decided to try Digital Path as it offered faster service at a better price. Grant & Jessie came out yesterday and set up our service. Grant was extremely helpful and answered all our questions.We had a little glitch this morning, but it did not pertain to the set up. All is good and it seems to be extremely fast.

Customer service is great and fast appointments

I admit...in years past I have only just “put up” with bad internet and have stuck with Digital Path for 8 years, but if this is the case for you try again! We had the best experience getting our service upgraded and couldn’t be happier with the new speeds, data caps, and even better prices!Thank you, Digital Path for taking care of us in the hills, where internet (and great customer service) is hard to come by! What you are doing to help improve our circumstances is VERY MUCH APPRECIATED!!!

I cannot rave enough about the staff at Digitalpath. They are AMAZING on every level, whether it be tech support, customer service, scheduling, or installation, they are ON IT! I could give names of everyone there I have spoke with, but dont want to single out or forget anyone. Just know you get to speak with people who care (not a machine) and they are ALL willing to help, even if you are a tech hazard like myself.

Not bad internet service and mostly good service. Was recently told that coming out to run a new wire wouldn’t cost anything then get a 50$ charge once it’s over. A pretty easy fix I could have done for about 10$. Anyway not a bad service just be careful about service charges. And the extra 15$ a month for tree climbs apparently doesn’t do Anything either.

GREAT service and whens and if theres a problem they fix it

Been a customer for over 3 years now and I can say that their service is decent for the most part. There are outages, sometimes ones that take too long, and you won’t always get the advertised speeds. However, for the most part, it gets the job done. The gen 6 is very slow once you go over your data limit but works well otherwise. Their newer gen 7 service is significantly better.

The internet is bad. We can barely stream anything, and tech support is not helpful... They try, but they cant fix the bad service.

Derek from the new service department was amazing. Helpful, explained in detail and helped us pick the right plan for us. The tech arrived on time and spend what I consider a long period of time picking the best place to install our receiver for the best reception. He was friendly and helpful in explaining the technology. I cant be happier with my experience.

First of all, Im sure positive posts on here are fake. Yes, these guys are that bad. They price gouge rural communities and deliver a poor product. STARLINK is coming, thank god! Dont sign a contract because a new service called Starlink is coming in 2021! So happy I dont need these guys next year.

Great service at a fair price. SO MUCH better than satellite. Terrific staff, also.

Digital Path is excellent internet service provider. I would highly recommend them.

Just had an upgrade (new install and service plan) to the new Gen7 system... And WOW! what a difference... so much faster than under the old plan and am looking forward to a bandwidth increase of over 3 times. The tech, Grant Ward, did an excellent job throughout the installation, persisting thru a compromised cable from the old install and doing a complete replacement and testing of the new system until it was clearly at its advertised capacity. Questions I had were answered thoroughly and politely during the install and now WOW! Thanks, Grant, GOOD JOB!

Unprofessional, terrible speeds. Zero stars if possible.They wrote up a service ticket for me on 08/08/2020 but never called back I called (08/18/20) today to get my speeds fixed Eric the tech on call refused to do anything because according to him service ticket means I cant help you despite other techs willing to help out as much as they can cause service calls can take up to a month to come out. Today Eric gives me my service ticket number than just hangs up even though I wasnt done talking. Its been 10 days since the ticket was written with no call back. When the service ticket was written I was told it had to be approved and when it is Id receive a call back with my service ticket number to schedule a service date. Never got a call. I was also told that service call can take up to a month (which is a whole another issue) so id want to schedule as soon as i get my ticket number. My wife called a few weeks back about our speeds and a new female tech told my wife they might have to move the dish on a tree and my wife said IDK we would have to think about it because we are already paying 158 a month but putting it on a tree adds another 15 dollars a month and her response to my wife was well you need internet dont you. Ive been with digital path for 4 years. I admit it has its up and downs literally but the price we pay for a contract that says up too 10 mbps and never really is 10 mbps. For me, to be treated like this by these unprofessional techs is hard pill to swallow. Dont get me wrong I enjoy a few techs who are always so helpful like Josh and the tech who originally wrote up the service ticket. But other than that I hate dealing with tech support even though I have to do it almost regularly it seems to be able to use my internet instead of my backup hotspot. I dont recommend digital path to anyone.

Only place that provides internet to cottonwood!

Finally internet at good speed. Quick and responsive customer service

Their name should be DigitalTRASH not DigitalPath. This is THE WORST internet/customer service on the planet. Would not recommend to my worst enemy. Will be cancelling my service soon. Their customer service and technical support are by far the worst Ive ever had to speak/deal with. I suggest saving your money/time & looking for other better ways/companies to keep/stay connected. They dont return calls, they lie about issues, their internet service has gotten worse instead of better, their customer service is non existent. Cant wait to never have to deal with these crooks again.

I would like to say on the second visit for install Dustin went above and beyond to try and get the gen 7 signal. He wasnt able to but dialed in the gen 6 system very quickly and explained it all very well. I would easily have given 5 stars had the first installer been as good and also the price point for gen 6 vs gen 7 is higher which seems odd. Overall speeds are everything they said although this is the first day. Thanks (DUSTIN ROCKS) DigitalPath.

Very nice and quick service. All questions were answered and helpful.

Connection problems at least three times a day. Technical support closes when most others are open 24 hours a day. If you’re in Reading try Shasta Beam instead you will be much happier.UPDATE: Digital Path came out and updated my equipment. One week later and I have had no problems.

Had digital path for over 3 years while living in Richvale. The service was overall pretty dang good. There were outages every once in a while, but most of the time service was back up and running in about an hour. Only one time in the 3+ years we were without internet for about 12 hours. I know NOTHING about how it all works, but will add it was in the last 60 days, which everyone was home since it was Covid-19 timeCustomer service is fantastic and always helpful. Seems like I called more when they were closed than open, but i know thats on me!

Techs came by and installed. 320$ service fee to have it installed. They guaranteed 10mbps at all times. No such luck. Service is consistently bad and not what they guaranteed at all. If it werent for the fact that Im locked in a 1 year contract id cancel and just get a jetpack with Verizon. Very bad service.

My installers and amazing job they went over and above the call of duty to make sure that I had great service on my Internet and made sure that all of my cables and wiring or secure and not just laying on the ground !Hey boys definitely went over and above their job description and basic service for me !! I would definitely recommend them to any buddy in my neighborhood friends and family !!THANK YOU JAGGER and his ASSISTANT for being amazing !!

I am a customer... need tech help.. they will not pick up the phone. Poor equipment on Nimshew they will not replace or adjust. Digital path call me!Update:Spent 15 minutes on hold, for tech, #4 option. Only to get a voicemail option.Called back, option 3 thus time. Still no joy.I had requested management to call me during my hour. No joy, no service, no support. NO INTERNET SERVICE.Been a loyal customer.But I am fed up with digital path.-Chris

So my husband wanted me to give it no stars since we have NO service. Somehow we manage to go through 500GB per month. We have reached out and have been unable to find out what’s drawing all this data. They claim it’s due to the PlayStation, which we’ve unplugged, doing automatic downloads. Despite unplugging we’ve seen no improvement. We get that we live in a rural community here in Chester but they claim their service is the best..... please prove this to us. We are tired of red spinning circles in this house. Raker is our last name. Would love to follow this up with a five star review stating that the issue has been fixed.

We have had digital path for 2 1/2 yrs. Summertime is the worst, it shuts down at 6 p.m. every night till about 9:30 p.m. in the winter it shuts down at night and sometimes during the afternoon. Had a tech out they told us we needed a new router.. bought a new router its still doing the same thing. We pay $120 for a service that works only half the time. I would not recommend digital path to anyone living in Chester, CA. It is the worst and they wont give you a break on cost even thought they cant deliver there service. They are the absolute worst.......

Hot garbage, wish I would have gotten more info on , if you want to check emails and download a picture for 150 a month then there you go. I may be rural but this is a joke. Invest in your infrastructure already.

Love our digital path!!We live very rural, and they are better than any other service provider so far!! We kept our business going, and digital entertainment sustained for us and 3 growing kids!!

I originally gave a one star review because my connection was absolutely atrocious. It then somehow got better when I left a terrible review. Once I changed that review to a positive one because the service was better, now all of a sudden it’s terrible again. So now I’m hoping that by leaving a one star review maybe they will fix my connection. I guess this is the game we’re playing.

Sure it isnt as fast or reliable as cable, and sure, it breaks down from time to time, but generally it works very well for me here in the woods. In fact its the ONLY service that has ever allowed me to reliably work from home, stream movies and generally operate as if I DID have cable. When there are problems, the service people are very helpful and knowledgeable.

Been living rural for 27 years. DP has been faster and more reliable than anything I have had previously. I work from home and I very rarely have a problem. My kids steam constantly and there are no concerns. Been great for me.

Adequate service despite a few outages over the course of a year. But when you want to terminate their service they charge for a full month even when you only need a few days. Their response to my complaining about this: Oh, thats company policy.

Customer support is OK. dude, I dont know what to tell you. - is exactly what one of their tech support reps told me. HAHA. The technology with 7 gen...BLEH! NOT DEPENDABLE! DO NOT GET THIS SERVICE IF YOU RELY UPON INTERNET FOR INCOME. Right now, I have shipments to send to my customers and I cant because the internet is down...again. Dont say I didnt warn you. Serious, I was told by Digital Patch, if you work remotely, or if you rely upon internet to get things done, they are not the technology you should use. 7 Gen drops 4-5 times per day. Its fast when it works....but hardly works. Multiply the average drops by 5 days a week, youre looking at 20 drops per week, 80 drops per month. Its ludicrous to advertise this technology when it is always dropping. Why even sell it? Its like selling a car that shuts off while youre driving 4-5 times a day. I had the 6MB tech, and it hardly dropped this much. That service was dependable most of the time. Its sad no other fiber optic companies arent taking these guys out....one day, this service will be obsolete, until then...we sacrifice poor tech, undependable internet, and eh, thats just the way it is mentality so someones pocket get fat.Edit: So fast forward a year. Their internet service still sucks.

The longer I have this company the more inconsistent it gets this is very frustrating.

Ive had Digital Path for 3 years, and just when I was about to drop it about 2 years ago, it got super fast and totally reliable. I live in a fairly remote area and evidently have great sight lines to their antenna...and they have upgraded the service over time. If you arent happy, organize other users in your neighborhood...the company tries to be responsive and will get to you sooner, so I was told.

Using for over 4 years and still inconsistent! Sometimes speeds are good and other times absolutely horrible. It seems about every year Digital Path is upgrading equipment or dealing with some kind of power outage. Realistically they are probably overselling their available bandwidth and as a result customers including myself have slow speeds (evening & weekends) and at times no connection. In the years Ive been with Digital Path Ive called over 40 times. If I could move to another provider, I would, but nothing as of yet in my small town. That may change next year, but Ill have to wait and see. Lets be clear this company could go three stars or more- but their advertised speeds are just not correct (most of the time they trickle to a crawl) and over the years no one is able to clearly explain what is really going on. Honesty would go much further then excuses for their wish washy answers. Note- Ive talked with a few of their installers over the years and theyve basically said the same thing - if you can get DSL or something else go for it Are they better than Frontier- in my opinion yes. Is the service better than dial-up; yes. Is it better than satellite, well that depends on your location.

I have had their service for a number of years and am mostly happy with the service. The thing that bothers me is when it went from unlimited to limited data usage years ago. I pay more now for the service than I did in the past and I only have 150gb between 3 people in the house. I often do work from home but would sooner drive the 25 min to town to use someone else’s WiFi so I don’t have to worry about going over my limit and experiencing slower speeds than I already do; I don’t always get the best/advertised speeds. I’ve had good customer support from them over the years and I am fortunate to have the hardware mounted to my house with a clear view, as I understand it gets more expensive to mount to trees, etc. They’re the best option where I live but there may be fiber optics or some cable option in the future that I will most likely switch to.

Worst company ever! Terrible service all the way around. If I could give a big fat zero I would!! Totally lied about not charging me a cancellation fee saying it wasn’t in their notes. Conveniently! Do not sign up!!

They dont even deserve 1 star. When I moved out here initially they didnt offer any caps on their data and that seemed like a no-brainer however since then they put serious limits on them their data their service has gotten slower and slower and probably worst of all it cuts out constantly and I have a direct view of the Tower. The mobile data on my cell phone is faster and more reliable and I dont even have voice calling on my cell phone from my home but my data works better than theirs

This company is truly the worst company I have ever dealt with when it comes to customer service. My internet stopped working and crippled my business. The fastest they could get to fixing the problem was 5 business days. They said i was lucky because the typical time was repair time longer than that.I asked to speak to the supervisor or general Manager and was told they do not talk with customers.I want you all to know I am the type of person who hardly ever complains. Being a business owner I always try to understand the challenges of customer service and field repairs.I wrote an e-mail to their company and never got a response. I live in the foot hills and they are the only provider other than dial up,so I believe this is why they could careless about the customer. They are the only game in town. I would normally never say this,but if you can do not consider Digital Path for any reason.My story is not unique I have heard the same types of things from many people now that I have asked them.I was told not to post this because Digital Path will make sure my system is down often,but I feel it is ethically something I should do for those of you that have a choice in what provider you can choose.

Worst Customer service ever! wanted to nickel and dime me. There installers were nice but I will never use digital path again really screwed me over and was not willing to work with me.

Someone always answers, I can understand what they say.. they try to help. Unlike other providers in my area.

Two DigitalPath technicians/installers (Matthew and Brett -hope I have the names right) came out on the morning of April 1 in response to an on-going lack of internet connection. They arrived on-time, within the schedule window, and got directly to work checking out the line and diagnosing the problem. Turned out the antenna, located about 80 feet up a tree, was infested with ants and had to be replaced (a difficult task). Following replacement of the antenna, Matthew and Brett verified the performance of all elements of the system. The work was accomplished quickly and competently. They kept us informed about what they were doing and why and were easy to engage. Matthew was one of the original installers of the system in May 2017. The system is now working better than ever. Couldnt have asked for, or expected, better support.

The customer service was helpful and quick, thanks Eric for the great customer service. Only a 4 star rating because the internet can be really slow sometimes.

I got digital path a few years ago and it was great. 50 a month unlimited. Then a year or so ago they started limiting it then I upgraded to 85 per month. The service is terrible now I think too many people are on the same server. The internet works a couple of days a week and not mot than a few hrs before getting disconnected.

They tired to help but I moved to apt .

Mr Austin rerouted my antenna and really helped my internet immensely ❤ it was not working for months and I was really considering just using mobile data 😪

Frequently intermittently off line with wind or rain. Dry conditions...speed slowing down and Im paying extra for faster internet. Too many subscibers for equipment? Takes forever on hold for technical support.

Do Not Waste time with them. Never get half the speed. They pulled my equipment and cancelled contract because they moved their antenna when they were suppose to just come and readjust dish. I was suppose to get refund for month but had to call 2x and both said it will take 3-5 days. Switching to Unwired Broadband now and just service alone made me want to switch.

Most of the time, this service wont even open a search browser! Speed test is a joke! 0.22 mbps to 9.5 mbps in a 30 second span. All day all night just bouncing around with no consistency. I can see the tower with the naked eye so frustrating. Something is loose FIX IT PLEASE. You just installed a sight to sight here above Smartsville so you know who I am. All tests were done from the house, so it is not the sight to sight. If i could get a consistent half of what you advertise I could live with that!

Worst internet service I have ever had to deal with. Constantly down, rebooting, etc. Latency times are horrendous. Ive spoken to their customer support multiple times and he said channel is bleeding through to other providers on the same tower. Just to give you an idea, my latency is over 10,000ms at times, that is 5 times worse than Satellite. During high use hours its nearly impossible to do anything as speeds drop to less than .1MB. Service is down now as I am writing this and it has been down for several hours. When power goes out, they have no backup generators or anything to provide any sort of service so they blame it on PG&E. I also have not seen any adjustments in our bill due to the service being down for several days this past month.Update, noon 11/6/2019, internet is down again just in case you havent noticed.

Connection problems daily. Paying for 50 Mb service often getting less than 10. Just not a reliable source of internet.Customer tech support is good when they are there. Only open 8 to5.Nice that they replied and were going to have someone contact me, but it has been 2 weeks and no one has called. this just validates my point, customers do not seem to matter.

Was recently informed by Digital Path that unless I upgraded from the $65 a month plan to $100+ a month that my internet connection would be throttled down.I told the representative that I didnt go for extortion and to leave my plan alone.Digital path made good on their threat and throttled down my bandwidth to...useless.I wish there was an alternative and I will switch as soon as I find one.

Rude call center agents and technicians. Left old wire hanging from the roof. Take no accountability for their product and continue to blame the issues on routers, even though thats not the case.

Worse service ever. Service is always down and when it is working, its super slow. I pay for the best package and its still bad.

Consistent, reliable and mostly customer friendly. Speeds are good, even in remote locations, price is reasonable and this isnt one of the mega-corporations thats going to try to sell you five other things and then use your hard earned cash to fund Koch Industries candidates in national elections.

About 18 months ago, Digital Path told me they were going to double my rates from $50 to over $100. They gave me some lame reason for the increase - but they raised my rates because I had no alternative. I was stuck with DP and they knew it. They also added minor increases in my rates over that year and a half timeframe. In my area, a fixed wireless internet competitor came in and offered me significantly better speed at 1/2 the cost. I dropped Digital Path because an option became available. As other alternatives come into play for rural internet, Digital Path will be losing customers due to lower speeds at a higher cost. I was with DP for 6 years - but when another option became availble - I was happy to leave.