Good personal

Good

Ok

Купували в Цитрусі не один рік, і не один телефон. Спочатку купували в інтернет-магазині, тому дуже зраділи, коли в місті відкрився магазин. Обслуговування відмінне, привітні консультанти, які відповідають на поставлені запитання та дають корисні поради. І все було добре, поки, майже рік тому, ми з дружиною не придбали телефон. Вірніше, коли придбали, було все добре, проблема сталася тепер. Справа ось в чому: коли прийшли купувати телефон, привітний консультант надав всю інформацію, яка нас цікавила. А дізнавшись, що телефон купуємо для дитини, запропонував додаткову гарантію. На наше питання, в чому вона полягає, любязно пояснив, що, щоб не трапилося з телефоном, ми зможемо його обміняти. Його слова: Навіть, якщо телефон повністю розібється, навіть на частини, ви їх збираєте в пакетик (частини), приносете нам, і ми вам міняємо на телефон. Так як телефон куплявся для дитини, ми згодилися, і придбали цю дадаткову гарантію. І от пройшов майже рік, у дитини впав телефон і розбилося скло (хоча і було захисне). При зверненні до магазину, оглянувши документи, зясувалося, що в нас додаткова гарантія на гарантійне обслуговування після закінчення гарантійного строку. На таку послугу ми б не погодилися, та нам її ніхто і не пропонував. В магазині нас любязно зробили дурненькими, типу, що нам пропонували багато послуг, а ми обрали не ту, що думали. Але ми з дружиною (причому удвох) чітко почули саме про ту послугу, при якій можна обміняти телефон, в разі пошкодження. Ніяких інших нам і не пропонували. І от тепер думаємо: чи то в магазині помилився продавець, коли проводив нам оплату? Чи то так спеціально проведено? Чи то така схема: дурити людей, розказуючи одне, а на справді виявляється зовсім інше? Схиляюся до думки, що то навмисне навчають консультантів розводити людей. І навіщо нам та подовжена гарантія? Ми б на неї ніколи не погодилися, бо не бачимо в ній сенсу. Ось так і закінчилася наша дружба з Цитрусом! Більше туди ні ногою, і знайомим та родичам закажу обходити його стороною!

The assortment is quite good. prices are overpriced to be honest.but guys, why are you training your sales consultants like that?which store I do not go to, even at least just to see what is available, right at the entrance, I did not have time to enter, immediately as if your consultant was attacking.temple of theory, I think you need to wait for a person at least a couple of minutes to look around and then offer or impose

We bought a laptop for the day of jam of the son of Asus Rog Strix with the installation of Windows and drivers. Installation costs 800 UAH. On his birthday, the son downloads the game and it drags 4Fps !!! In fact, the houses themselves rearranged all the drivers on the card and the percentages were not relevant.When you buy a gaming laptop with installation, you want to turn it on and play, and not bother yourself for a paid service

Nightmare. The consultant simply does not listen to what you tell him, he does everything in his own way. We bought a phone, we didnt want to buy and install a program that, as he said, blocks ads. He installed it for us. Even if it were a normal program, it would not block any ads at all, only it would take up space on the phone. People, if you love yourself and your nerves, do not go to Citrus in Lyubava. A nightmare. They also pasted the film crookedly, and it sucks, it lags behind at the edges. It can be seen that they picked up the ad. I used to have a better opinion of them. Horror.

I made an order, indicated payment by card in the store. I received a notification that the order is already in the store - take it. When there was time to pick up the order, it turned out that they were calling from citrus (there was no way to answer) and they just took and canceled my order. Apparently they know better whether you need to buy a product or not. The service is terrible - only Ukrposhta can envy such customer focus.

Went today to Citrus in the shopping center Lyubava. I wanted to buy a phone. Service at a very low level. Superior attitude to the client. Spent money in another store. I will not return to Citrus.

All superb bought a geroscooter with a slight flaw, changed everything perfectly.But yesterdays incident forces us to change the review. My daughter was rolling on a flat road, and he stopped himself and my daughter fell and bruised her knee and lip. I gave it to citrus for checking today. But the child doesn’t want her boits any more. Yes, and Im scared

The last two orders stupidly ignored me, and then it turned out that the product was not available

Good afternoon, I bought an aima m3 li (RED) scooter, it was a long-awaited gift, the scooter did not pass a week and there were already problems with the front brake caliper, namely, one unknown engineer installed two pads with the outer side of the brake disc after which there were seizures on the disc itself both on one side and on the other side of the caliper bracket itself. An operator who does not understand the technical condition of the means, speaking in terms and not about the problem, promises me to replace the spare parts with new ones or replace the scooter. Yes, initially before buying, I clarified whether there are spare parts for it, or whether this model is available on the network! As it turned out, spare parts for them are not supplied due to quarantine and I took the last scooter from the SHOWCASE. For how long should I send my gift? if there are no spare parts) The question is, how could a vehicle be released onto the road with uncorrected brakes and expose me to other road users to danger ??? I fixed it myself, thank God my hands grew out of the right place. We drive on with a bad draft.

Что твориться с обслуживанием клиентов ? Неделю как подал заявку на цитрус обмен, потом через два дня ещё раз .Никто не перезванивает обратной связи нет ..Звонишь на контакт центр - все операторы заняты мы вам перезвоним и опять никто не звонит ..Цирк полнейший для такого уровня компании

Very happy with the store and the consultants! Always attentive and pleasant in communication

I dont know what quality, because the order was accepted 5 days ago, at my request they called me and clarified the details 2 times, after which nothing has been sent yet лий Small was waiting for a gyroboard, I will order somewhere else. You do everything to teach customers to do as you do, you will now have to order in 2 stores, and pick up only one to somehow reinsure. I recommend in citrus to duplicate the order until at least some of them will not come)

Hello! There was an unpleasant feeling after buying a phone in this store. Employees very strongly impose additional services, such as antivirus or ad blocking. Check the check before paying, otherwise, they will write to you what you did not ask for and you will understand this later.We bought the phone with a cover and glass, but since the cover was already included with the phone, we didnt have to pay for it. It remains to pay for the glass, we wait 15 minutes, we come to pay, in the check +350 then as we saw for blocking ads, which we did not ask for. And since the phone was from the showcase, the glass was also glued in advance. But we did not understand this at once. Gullible people. We will not come to this store again. Of course these are trifles, but not pleasantly all the same.

I wanted to leave a review about this store for a long time ... And to be honest, I DONT ADVISE IT TO ANYONE. I bought AirPods headphones here, and then as it turned out they had a defect with the right headphone (there were rattles of the microphone). The employees themselves confirmed the fact that there is a defect, made a written statement to the legal address of Citrus. The answer just made me laugh: its not a defect and type solve the problem yourself. This whole story took a year ... and the warranty period has just expired. I do not recommend this reptile to anyone.

At first, Citrus made a very good impression on me, but after I made a few more purchases there, I lost the desire to buy anything else here.1. Citrus does not give the opportunity to leave a negative response about yourself. I ordered a gamepad and a cord with delivery. It came to me in an extremely terrible condition, because the store staff did not pack them at all, did not add any additional protection for transportation (ordered with the delivery of emergency). The cord generally seemed to be second-hand, because the box was shabby and open. I tried to leave a negative review about this order, wrote a negative comment on the site, wrote me that Your review will be checked by the moderator and published and so they were not published. And the response was in normal form, without rudeness or anything, everything is clear in fact. But of course it is not profitable for them to publish negative reviews about themselves.2. Another situation is also related to delivery, but with delivery to the Citrus store. Again, things came with a few shabby boxes, someone wrote something on one of the boxes and traces of it remained on the box. Citrus itself sent me a link to the survey to leave a review of the order. And what do you think? I tried to follow the link, but the poll was not there.3. Often they display on the site that the product is available, but in fact it is not. Set up your system, unless of course you do it on purpose

The best gadget store,and the best consultants.

Everything is as it should be! The service is great, I recommend it to everyone

Странный магазин, в наличии ничего никогда нету. Если хотите, можно заказать, ждать 3-7 дней. Пришел посмотреть клавиатуру. Говорят - распаковать нельзя, только покупка сразу. Так а зачем вы открываете локальные точки, если осмотреть товар перед покупкой нельзя, и в наличии ничего никогда нет?

Buyers of the phone did not say about additional services.

Bought a tablet for the child, satisfied with the service)

It would be possible to put -1, not competent on the issues that I voiced.

Всё корректно и не навязчиво,так держать!

The service is excellent, they are greeted with a smile. They will always offer help and help as needed. thanks

Very intrusive service. Some goods I suspect of a smuggled origin, service in Russian. For competitive prices 2 stars.

A very interesting store, now I’ll tell you one cool story, but this is more about a nether, if there’s one store.So I ordered the headphones here, the citizen calls me back, says that: Not in the store now, but in the warehouse and on Monday / Tuesday they will already be with you, does that suit you? I agreed. then I go on Monday, I see that I do not have my order on the site, which was why I was surprised, I already call them, they answer me in the tone that it (the product) has already been sent to Cherkassy and will soon be, well, I think Ill wait , in the end, only on Wednesday, in my application it was highlighted that my order was completed. I wonder what was going to Cherkassy then? Or came and went. As a result, the goods reached me in more than a week. To central Ukraine. Headphones. A week. I’m already silent about the fact that their delivery time was overdue.What exactly was this store, 8 people working at the checkout made happy, only one checkout was open, it’s interesting, because there wasn’t enough staff for two checkout counters. In front of me was only a woman who bought an iPhone for herself. How much do you think the payment should be made? maximum 5 minutes? I waited 20 minutes, while she paid in cash. And the workers just ran back and forth. Are you seriously? In short, there are too many coincidences.As for the assortment itself, when I was already freaked out and wanted to take at least some full-size wired headphones here, as it turned out they were not there. There are only overhead bluetooth, or wired vacuum, or earbuds. I, of course, understand that this is a shop for young people and all that and they are not interested in it, but you have such an area and you couldnt even allocate a couple of places for youth krakens, at least, which I dont really like either, in short, the conclusion is better than Rosette, or Comfi, but not Citrus.+1 point for the consultants working well and a nice girl at the checkout.

Not a full range. In general, the rules.

The largest selection of smartphones and other gadgets and accessories in Cherkasy !!

Very attentive, competent and polite consultants

Hungry sellers at the entrance are 6 people, and to choose in fact there is nothing but iPhones and Samsung, and in general now in stores the choice for 20 thousand is very small all under the order: the question is why then pay the sellers and rent? youtube, buy in an online store! what is that there is no such thing.

Digital Equipment Store. It is convenient to order online

Good afternoon, I often visit this store as I consider it the best in our city, sellers are always happy to help and tell news in the world of technology, high-quality equipment. Thank you store for bright emotions !!

A good store, I am buying for the fourth time in a year, I have never failed, if I handle the equipment well !!!!!!!!

Very professional and nice staff.

Too intrusive service. I wanted to buy a tv box. after 5 minutes of listening to unnecessary information and dancing the seller turned around me and calmly bought it in a nearby store

Great choice, great discounts and promotions, helpful staff)

10.11 I came to the store, seeing a microphone for the price in 1799, but there was no way to take it because came in 20 minutes before closing. The next day, I was angry that the value changed in less than half a day, from 1799 to 2599, how does your system work like that? Black Friday discounts are dead? And on Black Friday will be 1799 correctly understood the logic? They bred ... 1 star and didnt deserve that ...

Менеджеры в торговом зале зря едят свой хлеб....

Great place to buy a smartphone or electric scooter

Good technology, helpful staff.

Nice service. They will tell and show everything, but do not impose

A good shop, friendly consultants, the range of goods could be expanded, although if something can be ordered. To each his own.....

We took 600 UAH for setting up a new phone and didnt really do anything

The store is located on the first floor of the Lyubava shopping center. Quite a large area and assortment of goods, several cash desks, thoughtful layout. The staff is helpful and really willing to help. There may be problems with knowing the deeper specifics of the functioning of some products, I myself was faced with the fact that the consultant could not properly explain how the sensors work in a smart home, but this is already more nitpicking. A fairly spacious and modern chain store worthy of recommendation.

Recently visited Citrus in Lyubava! asked consultant Igor for help in choosing. the guy clung to the words and emphasized that I mispronounced the name of the gadget or feature, also behaved unfriendly and demanded that I give high marks! I restrained myself from conflict, but an unpleasant residue remained in my soul. would not like to buy something here again!

Convenient store. Pleasant consultants, not intrusive. Came, saw and bought 👏

08.13 we bought a wireless mouse for a child in a Citrus store in Kiev. 14.08 connected the mouse to the computer. It turned out to be not working. They came to return the goods, they told us that they used the mouse for a long time. Then the inspector looked at the check and fell silent ... And we were able to appreciate the delights of the service of this store. People, be careful not to buy anything at the Citrus store. Buy yourself problems for your own money. Yes, we have contacted the support service. So do not write below: contact support. There will be no more my family, no friends, no families of friends, no neighbors, no acquaintances in this terrible store. Fortunately, the choice of normal trading platforms is great.

I am a client of citrus. I would like to mention those expert Dmitry. I looked into the question and decided on the terms of the guarantee

On August 1, I went to the Citrus store in Cherkassy. I wanted to buy a laptop, but, unfortunately, it was not in the store. The consultant assured me that delivery from another city was possible, asked to leave contact details and assured me that the laptop would be on Tuesday-Wednesday (August 4-5).When the date that the consultant told me about came, there was no call. A week passed, the second week was already coming to an end, but there was still no call. On August 15, I came to the store to ask when the laptop would arrive, to which the consultant, having entered the Citrus website, informed me that the laptop was out of stock.I was upset, not so much by the lack of this product, but by the negligence and indifferent work of the consultant.

90% satisfied with the store, but there are difficulties. It is very upsetting that when you leave a bad review about a product, it is simply not even published (as in the Allo store), but the service surprised, worked for 100 ‰

Great hardware store! Here everyone can find their device)

Telegram works terribly. Its easier for you to close it than not to answer for hours. There will be more negativity. Unfortunately I will make a large purchase in another store

The employees are real professionals and its a pleasure to communicate with them.

Good shop, great workers, rich assortment, pleasant purchases.

Electronics and accessories store Citrus Cherkasy. Excellent promotional offers for goods in the online store. Prices and favorable discounts for gadgets, smartphones, accessories.

The store opened not so long ago but is already attracting a lot of attention. I will say this, he also hooked me and therefore I took from them essentially my first phone - Xiaomi mi 8. Everything was done quickly and in the first category. There are cool chips in the store, for example, citrus exchange, my brother is actively using this feature. If you ask, you can make a small discount. And the most important thing is that it’s not ordinary casual workers, but people who really know a lot about technology who will always tell and show

Positive reviews are winding up, the store is terrible. do not believe it - see for yourself)

Staff are pairing China instead of the global version, saying its just a stock now

Consultants always help to find exactly what you need

Large selection of goods. Beautiful interior. But the attitude of sales consultants to their work is terrible! It seemed that we were a burden to the seller and he could not wait for us to leave.

Good consultants

All products are more expensive compared to competitors.

An interesting offer, the availability of promotions and bonuses. The staff is attentive. It is possible to recharge the phone. A coffee machine is installed for those who are waiting for charging. The only drawback is overly obsessive offers for additional services (transfer of contacts with SIM, insurance, antivirus). But this is additional earnings, of course.All in all a very good store with reasonable prices.

Great store, there are a lot of electronics, good sellers, they will always prompt. If something is missing, you can order on the website. Delivery across Ukraine is free to the store.

A good store, new items come in regularly, prices are quite competitive in comparison with prices from other sales representatives, but ... The service is a little intrusive, the consultant did not even offer to make 2 purchases (I came with a friend, although we bought the same goods), I had to stand in line, well, and so, on trifles ...

Bought Qcy headphones as a gift for the New Year holidays. When opening the package, it turned out that they were in use by workers, at the request of exchange / refund, were refused! I quote: - We could not sell them in such a state ..Could, and how !! Its a shame of the store!People, be careful and carefully check the product you want to buy in this store without leaving the checkout, and in any case do not pay without checking that the product is in good condition !!

Too much advertising, but not very professional work in the mind. For example, when you went to their store, the consultant helped to select the product. I paid by card at the cashier. Im waiting. And they tell me: sorry, we cant give it to you because it has already been ordered by someone in an online store Yes, well! The money was written off, now the third day is waiting for a refund. What is the interest free loan for Citrus on my behalf?

The store is beautiful, but not a very large selection of goods

I always preferred Citrus, for a large selection and loyalty program.but recently, aggressive sales by consultants have been very upsetting (the desire for any purchase immediately disappears

I bought Xiaomi Redmi Note 5, everything is fine, the staff is attentive, I was happy with my purchase. About a year later, I came to buy another Xiaomi Redmi Note 8 phone, everything was fine, but over time I had the feeling that the phone was broken, it was repaired, and it was launched again for sale, it started to beat errors, it didn’t download applications normally and it turned off itself by oneself ...At first I thought that the situation would improve with updates, but nothing had changed, it was very disappointing.

Good day! Please tell me if your store is currently open in the Lyubava mall during the lockdown?

Nice place. Pleasant and professional team.

The shop is full of fire, especially the seller Yura, a very competent employee.

The store is not bad, the staff is getting worse. No customer focus. They sold a tablet with an entrance password and did not say about it, it was in the evening before closing. And in the morning Im flying out of the country. It seems I bought a piece of plastic for 15,000 hryvnia)

Good store with nice service and the following prices.

The prices are the same as elsewhere. If there is a special offer for a product, then the prices are the same in other stores.

Not a friendly attitude.This is a subjective opinion.

A good selection of different electronics and transport in an average price policy

Bypass this shop tenth expensive. Technique defective. Pass on the guarantee - even more problem. But if you accept - you can say goodbye to the technique. I handed over the phone for repair. Its been almost two months. All calls are answered they will call you back. And do not call back. Buy a better phone in the market. Same lottery, only cheaper.

Good shop! Very friendly and attentive sellers! Quality service! Not buying for the first time! I will continue to use the services of this store!

RELIABLE STORE 😀 I bought an expensive powerful Xiaomi HD router with a hard drive at a great price with a good discount. Connected, figured out, set up, but suddenly there was a problem: stopped seeing hard. It is possible that the fault is not even iron, but 2 weeks has not passed and I decided to play it safe. He explained that what was the reason why I, too, WITHOUT PROBLEMS, CHANGE FOR NEW on the same day 😀Still, it is good that such a router did not come from China. It turned out to be a little more expensive, but if something can be changed.

Probably all is well in Citrus, but I infected in Allo (through the wall, Google did not properly use the location). In Hello is better, there is a chip from Okko, points from which you can then spend on fuel.And the prices for smartphones are the same.

Come to buy a adapter. The staff that helps you choose, works fast and everything is fine. I have pritenzy to cashiers sellers. When registering talking to other sellers laugh, even worse - the product cost 199 hryvnia, and the cashier said 200 and did not give up. I had to poke my nose into the check and pick up the money. This is not a big amount, but it was fundamentally. The manager of the department must do this - at least go to Kyiv to revise his salary, because the staff at the cassette does not meet any requirements. I will not come there anymore.

We bought games on the Sony PlayStation. As it turned out later, the prices were higher for some games than in online stores.Service is OK!

They offer goods that are not in the window, respectively, and call the price themselves .... The choice is good, the prices are reasonable.

Get around the tenth dear! I bought an expensive smart watch for my child for 2700 Elari Fixitime. On the 14th day, they simply began to switch off. I brought them to the store (guarantee for a year so that you understand)! I could not return them in the required 2 weeks since they turned on the special lamp and saw small scratches, and only the whole product was taken back. When they sold me, they didn’t check the same scratches under the lamp !! But now I’ll know! I was offered a month after their hesitation to pay for the repair itself (although I have a year guarantee) in the amount of 300 UAH or nothing. I had to agree! But even after the fix, the picture has not changed! The clock still does not work. I decided that my nerves are more precious to me and did not demand anything more. I realized that the product is not certified and it is like a Russian roulette, to which one it will fall. I am very sad and urge the others to think a thousand times before buying something from them.Absolutely untrained staff in terms of communication with customers, students who are not that not ready to work, they do not have an adequate human reaction, constantly chuckles. I do not recommend this store to anyone!

I came to buy a phone. They agreed to show it only after I said that I really intend to buy it, imposed additional services, when I refused them, asked for a protective glass without frames, in the end, you will guess what happened. I do not recommend it.

Bogdan Zobenko took up the position of director early, it was good to learn!

The staff is not qualified, they say something to make a sale. I forgot to warn that my bonus of UAH 800 will burn out in a month and when I came to use it, the employee did not apologize and showed no interest in resolving the issue. I had to look for an administrator, call the hotline (from which I have not yet called back) and make a showdown. Some discount was given (the administrator also did not know what the discount applies to), but I am no longer a buyer of this store. In general, it seems that marketers invent good promotions, promotional offers, etc., but do not deal with staff and do not convey to them the information available.

They bought my mother a phone through an online order, took it out of the store. First, the order went instead of the stated 2 days 5. Arriving at the store, a completely inert consultant, hearing that we have an online order, lost full interest in us. We approached the cash register, took out our phone, picked up from you .... UAH. I was surprised, asked how come we wont check ????, the consultant opened the box with displeasure on his face and poked our phone. Without explaining anything. When we asked if there was a film on the phone, or a protective glass, or a case (WHAT SHOULD WE OFFER, PEOPLE, THATS YOUR EARNINGS !!!), we were told that we dont have one now (or didnt want to look), well ok, we went, bought a case and protection in another store.Good luck with your work, guys. They leave at the expense of the norms of prices in the store, but that is not their merit. Amoeba consultants.Maybe the management will pay attention.

The store is normal, but there are almost no buyers

Polite and competent staff, good assortment.

I bought xiaomi redmi 6 3 versions for 32 gigabytes and when setting up the phone I had to update the version of the phone, I started updating and the phone turned off, the icon was displayed like the system was destroyed, I went into citrus and they told me it was just uncharged to charge, I charged for an hour again, refer to them they rummaged for another hour with the phone and then they told me and its your fault why the root of the rights downloaded, I told them that I didnt download the root, I didnt even have time to set it up, and they cant be like that, pay from 800 to 1200 for the repairI will never buy from this store again

The store is well done. But getting a consultant is difficult. They also cannot clearly tell about the product and the conditions of the loan.

Uneducated staff (the consultant shouted across the floor of the room that there might not be the right phone model. Instead of coming up). Long service at the checkout. The staff does not follow the mask regime - people walked around the hall with masks lowered to the chin.

Fast and quality service.

Shares not sumiruyutsya and in neighboring Hello sumiruyutsya so they took only protective glass.

Bought a new phone there, well explained, helped with the choice of phone and accessories to it, and really liked the migration feature, taking a new phone in hand I was surprised that all the numbers and everything else was like in the old phone, photo settings programs . While I waited (about 30 minutes), I was made coffee for free and also told about various new and not new features in the citrus store, in general, very pleased to have made a purchase of citrus.