I am owning a Villa from Casagrand. The Villa project is a esthetically designed with all amenities. It is also well priced compared to other builders.The sales and after- sales services of Casagrand are excellent. Their customer care team sales is extremely good and they attend to the customer queries in a polite and efficient manner. I am happy with my experience with Casagrand so far and atrongly recommend this builder.

Utterly disappointed with Casagrand builders who left Casa grand Bloom without proper handing over and with so many important issues unsolved which has left the whole community in total despair..BUYERS please be careful when buying properties from Casagrand builders..Please don’t get carried away by the ratings and good reviews which they forcefully get from customers by frequently calling and pesteringto review and rate with a 5 star…

Please dont go by the brand name Casagrand. Our local builder will do a decent job and stay humble. This brand believes on False promises and fake commitments, leaving the consumers to suffer.

We had purchased with very high hope of a secure and pleasant living at Casa Grand Bloom. But to our utter dismay Your team has quit just giving a days notice. Kindly note that still your company has to complete the following1. UDS matter has not been resolved2. Corpus fund which is our money has not been handed over.3. The club house mortgage has not been closed.4. There is a legal issue of Temple land.CG team not responding properly.Am not suggesting to buy Casagrand propertyPlease rething before buying casagrand

Good Response and prompt service right from Office to execution person. Mr Vinoth, Ms. Pavithra and Mr Kumar have done a grate work. The response time was very fast. I think all their efforts are only making Casa Grand more growth year on year.

Casa Grand has left the Bloom Villa campus abruptly without proper handover to the association. Lot of pending issues like UDS mismatch, Temple land inside our premises which was not declared to all of us, Club house not handed over and locked. Not expected from such a builder. Buyers pls be careful before finalising your property with Casa Grand.

Great product planning by the team so i booked property in First City. Thank you Casagrande

Icare team support is excellent…… Keep up the good work

Coordination form the delight team is very good.Suresh from site and Pavithra from coordination team in specific.

Very nice propertys. Good Amenities with good prices.

They wont handover your unit within committed timelines and they will point you towards RERA agreement which for some reason seems to have a different date than what I saw when I bought the unit in Casagrand Zenith./Sankar

Hi we bought a villa in Casagrand arena Oragadam .. we face some issues like work in carpenter , mason,plumbers etc but all problem getting solved by ICARE team good response from Sathish and Monica .

CASAGRAND team had quit the maintenance without resolving UDS, Corpus fund, clubhouse, temple land issues. its at Casagrand Bloom, Thirumudivakkam

Casagrand Bloom project located on Thirumudivakkam (Chennai) seems a biggest failure for Casagrand, too many legal issues, buyers are shocked seeing legal issues after purchase, now the worst case is that Casagrand left the Community without proper handover, which made all the residents shocked.Too many cases in RERA as well from the start of this project. most favoring residents.

Very worst response for any queries . Non of the people on top are reachable to customers. Even your own money or item which is with them they wont give at all . I booked in 2018 suppose to hand over at Jan 2020. But got extensions after taking 95% of payment from RERA with out any information to customer and collects all the delay payment charges from customers. Not at all customer friendly. Asked for modification in toilet instead of floor mounted to wall mounted. They didnt reduce the amount for the Default commode and charged us full and promised to the return Default commode. I have taken over with a lot of compromises but they are yet to return the Default one. This how the customer will be treated. They send a team to take care of faults in home but when you ask they will say they are only coordinators and only will send it to concern team. Again you are back at square one this is the way they deal after taking your payments.

Recently I purchased in shollingnalaur and had a wonderful customer care experience. Thanks to casagrand.

I bought one villa in Grandio ..... Great product and great amenities.

CASAGRAND had left the Casagrand Bloom community without sorting out issues in UDS, GST payment, temple land, planning and completion certificates. They also didnt handover the Corpus fund and close the mortgage on club house.This was my earlier review for the people from i-care team- there were few cracks and seepage issue in walls in our villa in casagrand bloom. Pavitra from i-care team coordinated and helped us to get those fixed in 1 or 2 days after reporting. Thanks for her prompt support.

Casagrand the No : 1 cheater in the Chennai real estate industry.If you want stress and inferior quality homes , please buy from casagrand... Irresponsible behaviour and no responsibility for quality...

Prompt service and excellent coordination by Ms T Pavithra, CG.

This is to place on record Ms. Pavithras excellent co-ordination and follow up of all pending issues in my flat in Primera. She made sure she followed up on a regular basis and all outstanding issues were closed without any constant followup from my end.Good work. Keep it up.

Overall customer service through icare was most appreciated.

Pavithra from Casagrand I care who dealt the case was very helpful. She interacted with me politely and her behaviour and courtesy to customers is excellent. She took lot of efforts and coordinated with respective teams.She deserves encouragement.

Product team support was good.... during customization of my house. They always look forward to delight me

Much reputed builder. Bought a 2 BHK Flat in CG Elan. The quality of construction is excellent. The best part is that, they are having separate team for delighting the customers. They listened to our queries and helped us by solving all the issues in the apartment. The services provided by Casagrand is excellent and also very much professional.

Very good experience, especially the customer service 👌 they helped us and followed up well and updated the status then and there.They have a very good system for managing everything, especially the CasaGrand iCare team, support received from Begum was really helpful, she consistently followed up and provided the informations and statuses patiently whenever prompted, really a good team work. Much appreciated.

I have been living in Casa Grand Cherry Pick from last 4 years and ICARE team has been good and responsive in most of the cases. Recently , when I realised that my sale deed is not with my banker , I reached out to them and they had my sale deed and they handed over to me. Appreciate their support.

Wonderful response and neat work in fixing the hairline cracks on the walls. Typically new building settles down over a perod of time. Professionally done. Kudos and very happy Special thanks to Pavithra for a seamless coordination.

I visited site today and it’s great value, house looks nice and I found to be best peoject in the localityI booked 3 BHK, highly recommend it

Mistakenly we have invested in the project of Northern Star. I dont know how people are making good comments about their service, seems their own freinds.Waiting from 2016 onwards, still no site visit and no response. Again they have postponed handing over of Northern Star project to May 2022. Collected 95 % of the cost and emi repayment started apart from our regular rent. I dont know how this builder is going to survive and his team members are going to get new customers for their new projects.I have seen many builder came to road because of their rude behaviours and many builders are still in field only because of theri prompt service. Soon ...

We had an issue with our flooring in Aldea. Casa Grande replaced and fixed the flooring. They took pains to find the tiles closest to the existing ones which is much appreciated.

We had some issues with the floor tiles in our home in Casagrand Aldea and we contacted the Icare team. Bathurin Begum responded to our query and assured us that they will take care of it. Though there was a delay of nearly 1.5 months for the procurement of the tiles and the vendors availability, the work which they came and did is impeccable. Kudos to Chandra Bose for co-ordinating with us and making sure the work was done perfectly. We are happy with the results. 👍

I bought a Villa in Casagrand ELAN project.Their after sales service is excellent. The customer care is very supportive and they also do regular follow ups to understand if the issues are resolved to my satisfaction. Their maintenance team is also did a great job . I am very happy with the way issues are resolved. Thanks to the Customer care and the Maintenance Team.Velayutham

We booked 2 flats in First City in my wifes name. Due to financial reasons and business setbacks we were forced to cancel the booking though we did not want to.Ms. Pavithra was very cordial and provided excellent customer service to us in getting our payment back.Casagrands good name in the market is because of such dedicated employees.

Much reputed builder. Bought a 2 BHK Flat in CG Royce. The quality of construction is excellent. The best part is that, they are having separate team for delighting the customers. They listened to our queries and helped us by solving all the issues in the apartment. The services provided by Casagrand is excellent and also very much professional.

Casagrand i- care who took so much of effort to resolve the issues on my new flat. We expect the same commitment towards the work forever. Pavithra from Casagrand i- care dealt the issues very clearly. Expect the same from the team forever.

Very thanks to internal team in casagrand. Support for issues was amazing.

Well done pavitra for your wonderful service and cooperation. Expect more people like you from CG to enhance the value of CG.

Products are paid premium when the service to customer experience is world class. The customer service for maintenance or any other complaint is handled really well by the respective team. Kudos to the customer delight team for spreading the word on Online Complaint portal and for providing a seamless experience in raising any issues. The service we get from maintenance team for our complaint is truly world class.

Had booked a flat by giving token advance. They mentioned the token advance is refundable within 45 days.But found very difficult to get the refund amount. At certain point no one who called you before booking will not attend your call. Some even blocked my numberFinally spoke to Lavanya, she is the only person who gave prompt response and had follow up proper details and finally got the refund. Spent 3 months to get my money back. Thank to Lavanya who helped me in getting the refund back. Able to get money within 10 days after contacting her.For others, please respect the customer. Please call back or attend their calls.

Launching multiple projects. Not honoring the commitment. Always trapped .no proper response Dont buy any house from them.Called your customer harassment team(delight)As usual ticket raised nothing resolved.

Surya of Casagrand I Care has been most helpful nd very proactive. Small maters mean a lot to him nd he attends to the same immediately. Thank you Surya, wishing you all the best.

Immediate attention to the problem. Satisfying. Thank you.

I am living in casagrand Elan,Excellent service casagrand icare team special thanks to engineering department solve my concern immediately.

Crack on Doors of two rooms were attended by the team and job done was excellent.Wearing mask was appreciated. Approach and Behaviour were commendable.

After 10 yrs of handing over, we Urbano community have placed a request to Casa Grand to paint and renovate the amenities. From the day we placed a request to iCare team we got professional response, process and follow up from the builder until completion of renovation work. Thank you Mr. Vinoth (iCare team) and Mr. Ashok (Engineering team) to get the request completed to our satisfaction. Way to go Casa Grand and keep supporting the previous projects who are facing hardships in running the community.

Had booked a flat by giving token advance. They mentioned the token advance is refundable within 30 days.But found very difficult to get the refund amount. At certain point no one who called you before booking will attend your call. Some even blocked my numberFinally spoke to Lavanya, she is the only person who gave prompt response and had follow up proper details and finally got the refund. Spent 3 months to get my money back. Thank to Lavanya who helped me in getting the refund back. Able to get money within 10 days after contacting her.For others, please respect the customer. Please call back or attend their calls.Please give token advance only if really like the flat.

We are very proud to associate with Casagrand Builders. Very popular, quality builders in TN 🤞

Had plumbing issues ... Attended by maintenance team Mr Yasar immediately. Good job. Keep it up.

I bought a property at Casagrande Woodside. Good job by the team especially Pavithra who assisted us well. Thank ❤❤🌹🌹 you pavithra. For your humble n kind cooperation. . God bless you❤🙏❤🙏

I have purchased a house in Casa grande bloom property. The after sale service after handing over was very remarkable and was done on time. Pavithra from customer delight department helped me Very Much in getting my queries done and supported me in completing my request. Thank you so much for the support. Happy with the service

I am a current customer bought a flat in casagrand Irene and my post sales experience was extremely poor! It took significant effort to get the handover with lot of delay and the maintenance amount the builder supposed to pay till handover is not paid yet. This is escalated to the sales and service management, escalated to mr. Franklin and Jagan but none responded yet. The sales person was Mr. Prabhakar and the service person was Mr.Manikandan. There is no ownership and no customer service at all. Overall a pathetic experience and only step now is to go Legal.

Very prompt support and service from casagrand team by Chandra Bose and Pavitra.Timely service and Perfect solution

Mr. Balakrishnan and Pavithra of ICare Team at Bloom Thirumudivakkam project are sincere, very dedicated and complete the jobs within the time frame. They addressed various defects in Unit 100 to our full satisfaction. I wish them all the best, prosperity and better future. Steaphen C. Unit 100, Bloom Project

We bought 2 flats in Casagrand The Address Karapakkam. Overall has been a good experience. Amenities, architecture plan (garden, walking track) are excellent and construction quality is decent. One Issue occurred but there was very prompt response from the Casagrand Icare team. Reputed builder good service team.

Good response for the after handover problem.Resolved in good manner.

After sales service is Good. The team attending the maintenance related works has done very good job especially Mr Ashok and Madam Bathurin Begum . Thank you very much

Customer service people are attentive and respond back. The engineer and staff who came for work were all very polite and knew their job. The management needs to speed up approvals since the case takes longer time to complete due to approvals and vendor selection.

First of all, thank you CG for the after sale service, really delighted to be part of CG community.The reason for seeking support from CG technician is obvious and the results were in pictures attached, but providing service after 5yrs is something great in CG.Bathurin begum and Chandra bose was really supportive to get the right technician to fix the issue, appreciate their efforts to make the customer happy... Thank you BothTechnician Ravichandran is superb and really amazed to see his patients to fix the issue, great skills and this is called experience all about and the quality of technician CG has as always!Overall a great experience!Thank You CG team!

Good after sales service. Got quick response from the team. I appreciate CSM Pavitra for the excellent coordination

Ms. Sandhiya Jaganmohan from the icare of CASAGRAND has taken the Special Efforts from the Day she got the inputs from us and very well coordinated with interrelated Departments and resolved the subject, with keen follow up and update to the Customer till the Completion.She could get the solution or alternative arrangements in no time. Her consistent performance is highly appreciable.Best Wishes to the Team CASAGRAND.

We are in CASAGRAND ROYAPURAM J 4. Our Problem was rectified immediately after hearing our problem over phone by pavithra madam.(WATER LEKAGE in our master bedroom walls)Once again we are very much thankful to Pavithra Medam and her CASAGRAND icare team. J 4 ABDUL SUBHAN.

Casa grand is one of the top builders is chennai and we are happy to have our home with casa grand.

I sincerely thanks Sandhiya jaganmohan for being so polite and keeping that never ending smile over the phone itself she assisted us great for our refund I thank u again Sandhiya Jaganmohan...

I had booked a flat with Casagrand Athens and cancelled the booking later because my parents did not like the area. Thereafter its been 5 months since I am following up with the team for refund of the booking amount and there is no proper response. I have been just given numbers of different people to contact n follow up but with no action from their end . After following up continuously I finally got the refund cheque last week though it was dated 6 days after the delivery of the cheque ... To my surprise when I deposited the cheque after 6 days it got bounced/returned without getting processed. This is something which I never expected from a brand like Casagrand - We have to run and follow up with the company for the money which ideally belongs to us and for which they dont even pay us an interest.While getting the booking done I was forced to make the payment immediately and promised that even if I cancel the booking later I will be paid back the refund within 2 months. But yeah those are false promises.. worst part is my family is so disappointed of this behaviour and I am unable to answer them seeming to be a irresponsible son to do this .please do not make any bookings with the company if you are not sure of the project else your booking money will get blocked with them for months and you need to do all the hardwork to get it back from them. And frankly after this experience I would never ever prefer Casagrand for my dream house.

It has been a wonderful experience with CG in terms of their response and quality of construction.I have visited their projects in Chennai and amzaed to see such lovely communities and the quality.

Icare team support was great. Service was good and the team did a great job in my CG Bloom Row Villa house.

Prompt response from the team and handled things very professionally

Contacted Customer Delight team regarding my refund process Ms.Pavithra co ordinated well and I received my refund at earliest. Thanks team Customer Delight and Ms.Pavithra.

I had the worst experience with them. My sincere advise, do not give advance amount if you arent sure about the property you want to take. I approached Savoye at Thoraipakkan and had to drop out from the plan because i am not convinced with the surroundings. Unfortunately i gave 1L advance which they promised to return back in a month if i had to cancel. It was in March and till now they didnt even initiate the return. I had to go around multiple people, multiple mails and here i am writing a review. The team are a bunch of idiots and there is no stream lines process.Update (Aug 28,2021) - Casagrand team kept asking me to send emails to different recipients , bank statement proof for the payment done, and as always they kept saying the refund will be done in a week since months. I did the payment on March 5th, cancelled it the following week and it is pending ever since.

We got service by I care team which is taking care of CASA Grand Apartments after sales and Ms Pavithra Cordinatorfir this dept get our job with almost full satisfaction.

Back in February I decided to book a flat in Casagrand Tudor. It was said that we have to pay a sum of amount( 1 lakh ) as token advance which is also refundable if to be cancelled within a span of 30 days. Due to unavoidable circumstances I was not able to proceed with my purchase and decided to cancel the booking of my flat, hoping to get my token advance back.Every time when I enquired about my refund of token advance the responses were not promising. I was waiting for almost 5 months. I then directly went to their head office and requested for my refund. Despite being liable to my money, they made me to wait for hours in their office.Thanks to one of their staff, Ms. Pavithra ( Retention Dept. ) who was meticulous enough in helping me to get my refund back within a span of 3 days. Her politeness and work standards are truly to be appreciated. She was precise in giving out directions, had good communication skills and guided me through the entire refund process.According to my opinion Casagrand has to improve its corporate gesture and should value its customers. Kindly be dedicated to the refund policy. Please give importance to your customers money and time.Thank you

Theres no customer service as such . There is clear indication of fraudulent in terms of getting advance amount and they wont given back money as per their commitment. Even after 5 months with so many mails and calls , still they were not return the booking amount after cancelation request. Similarly, we can see lot many reviews like that about their worst behavior & attitude . So, one may think what would be their genuinity post sales.

Service was good. There was a problem which had been lingering for quite some time. After some follow up with casagrand they fixed the issue on time and in the right way.

The service team done excellent job. Thanks to Ranjith, suriya, and Harshini for their excellent support and Co operation. Keep it up. ✍👏👏👏 - ABDUL AZEEZ -Note : Ms. Harshini is a professional and very kind with customer service. She is an asset to this organisation. Keep it up. 👍👍👍

Kudos to the Casagrand customer delight team on their quality of work and addressing customer’s concern quickly, especially to Mr.Ashok and Bathurin Begam. We raised an issue with minor patch and paint work and they took great care and finished the work very satisfactorily.

Though initial hiccups, subsequently the Icare team has carried out the rectification and closed the open points. Good job done.

I have a issue with my booking , trying to reach Relationships Manager , customer care number. No one is reachable and finding it difficult to solve the issue.

Very disappointed to make an investment in The Riviera - Case Grande there is no weather cost or Dr fix protection in the roof, due to which when it rains the walls become wet and even you have emulsion paint it wears out. Seapage issue inside the flat block E 2nd floor. The flat would be ok first 6-8 years are so. No one is taking responsibility. Unsatisfied customer.

Customer delight team Surya helped a lot to get my refund back, thank you Surya , keep it up 👍

Cleared the needful in very polite manner.Thank you.

Ms.Lavanya one who is dealing refund in customer delight is very sincere and polite enought to complete her work on time.I approached different person past 3months once I started follow up with her within 15 days work done.got refund.thank you Lavanya for keeping up your ward

Hi to all !We booked a flat in casagrand savoy OMR in the Month of March. They were very sweet and humble during the process and forced us to make the token advance. But due to certain unavoidable reasons we cancelled the flat the very next day itself. Till date we are running behind them for the refund. No one is responding. I have made lots of calls and sent mails to grievances cell, but all in vain .

Great builder. Providing good architecture design and best in quality.

I cancelled a booking recently. The delight team will help you to recover your refund process.

Casagrand Bellissimo apartments is in a serene locality with all necessary amenities. Good support from Icare team, Ms. Surya has provided excellent services.

I got quick support from customer delight in bloom.any kind of building related issue and appreciated CSM pavithra really polite and wonderful support ,thanks casagrand team

I shared some defects in my newly purchased home to the Casagrand team and the team responded promptly and fixed the issues that I have mentioned. Thanks for help Casagrand team.

Wow! Made buying a house such a breeze! I was new to home buyingThe best real estate company I have ever dealt with. Very professional, experienced and helpful staffs Highly recommend.

Hi,I’m Padmini I bought a house in esquire - Perungudi initially I was not satisfied with team bcoz when we have a query it usually takes months mostly it won’t be resolved. But now due to change of staff internally the Icare team does a great job. I would like mention special thanks to Ms. Bathurin begam and Mr. Chandra Bose for quick response and resolving the query

Anyone booking go and see the state of cg smarttownIts patheticAm feeling on y i booked in cg

Fantastic response time when trying to reach out to customer service team. And they were willing to expand the knowledge of each projects in good details. Very professional and helpful. Thanks

After purchase from Casagrand the required changes and customer delight service has done well and we are satisfied on the changes been done .

Booked a flat in utopia with token Advance. But had to pull back due to personal reasons. Requested builder to get the refund amount back but nobody responded .Almost everyday I was in deep frustration.I got the contact of Lavanya and she coordinated well . FINALLY GOT MY REFUND CHEQUE TODAY AFTER 3 LOOOOONG MONTHS. Credit to Lavanya for her proactive timely support .

Customer delight service and follow up on the balance of works, pending repairs has been timely and excellent this time. Taking time to thank them for this support at such times.

I am writing this review to say that I had a good experience while booking. Hoping that it will be smooth post booking.

Good morning,Casagrand arena ph-2Good response of attending,completing and updating work promptly...keep it up and thank you.

Icare team work on pre maintenance work defects on door alignment, windows issues, grouting, etc was excellent. Good team who understands the need and provide solution

The issue of refund is taking so much time. do not invest in casagrand. they dont keep up promises

A minor crack in the wall was reported to ICare unit of Casa Grand which was attended to promptly to our satisfaction.