Its a very helpful staff there.... listen to the queries very patiently

Very helpful Staff. Neat and tidy place.Decorative nicely

Very poor service. Rude staff. I came here to get a problem with my Dads phone fixed. They made me wait for half an hour. Thank God Im not a Vi customer. And, you can rest assured that very soon Im going to get my Dads number ported to Jio.

They just did very well . I yesterday visited the store for my sim port from post to prepaid . Now satisfied with them. Just bring basic amenities like drinking water there.

Pathetic services, staff has lack of knowledge, not give complete information to client, soon will change my number VI to JIO or any other company. Please provide proper training to your staff. I wish I can give you - start rating, I am using my number from last 15 years, really sad to pathetic staff.

This is a worst Vi store in Chandigarh. A senior citizen was disrupted for months by this store callers. When approached at head office at Mohali, gaurds there did not allow saying staff was working from home as such not available

Poor service. Money centered. All they want is money..0 and poor service. VI is going to be down soon.. Winter is coming for VI . They fool the costumers. Highly recommended never use VI. All they ask is money and money.. In this era of digitalisation there servers are always down. Poor poor poor.

I have visit for the network issue on my number. They raise the complainant but its not resolved and via VI app I am not able to raise complaint again.

They will try to linger your work if you go there to shift your olan from postpaid to prepaid. If you want to come in VI network by porting your number they will run after you.I know retention desperation is good but making people uncomfortable is not good at all.

It is lagging behind the customer service. The approach of employees is casual and they seem to be avoiding work as well as customers.Sometimes you will have to raise voice to make them understand simple bits of information.The lady with round specs and oval face is full of lies.She tries to decieve people.If you happen to be at this store, expect services to be delivered when enforced on (some) employees to be given.Best wishes to the Vi Team.-----------------------------------------------Update: Reducing my rating to one point further.I switched from postpaid to prepaid.Like I mentioned earlier, I had to raise my voice to get the job done.While doing her work, she told you will have to pay for processing charges.At the end of completing the work, she asked for INR 200 cash.I told her I can make a card or UPI payment. She insisted for cash.I asked for receipt and she told you will get it on email. I searched for processing charges on my phone for this service and in few minutes, she asked me to come next day when the sim is activated to get the first recharge done -- and pay the processing charges.Fact: There are NO processing charges by Vi.----------------------------------------------------This is my second experience and I feel this place has unethical conduct.I am switching to other telecom operator.

Very bad service in ec 35 stor and sec 47 stor good service provide

Worst services of Vi network. went there to port my number from postpaid to prepaid .Their executive Ms. Jyoti took my phone and did her own customer review herself from my phone hiding it from me. and then deleted the messages too ,took all the required money from me and said she will recharge my number when it gets activated. Its been 72 hrs. but no recharge. Worst part, even the Vi customer care dont have any official contact number of the Store. Do i need to go there again to get my recharge done?

Highly unprofessional. The closing time of the store is 7pm, I went there to get my recharge done as I ported my vi number from postpaid to prepaid, the employee who does the recharge said that I cant do the recharge as the store is closed, however I entered at 6 30 pm how is it even valid when the store is still open. It takes two minutes to recharge a network, they are so busy that they cant spare a minute for their customers. Pathetic service and experience. I am sure when someone goes there to get number ported they can open the store even till 9pm and when they want hundreds of rupees for porting a number and asking for security fees which I didnt get even after using the postpaid number before getting it ported to prepaid.. No company makes such rules of Refusal. Vi must make sure not to hire such employee and focus more on the feedback given by customers rather than bragging about one. Customers take out time from their busy schedule in expectation of hassle free work, really disappointed. No use of arguing with such people.

Closing a number w/o giving notice to customer i.e very badWill port out

Services not satisfactory. Staff behavior is not so good

Worst experience dealing with vodafone executive named nisha and store manager jyoti bakshiI submitted documents in December for my vodafone number request but still the same has not been completed till dateWorst experience poor services

Very nice looking good store

Its been 3,4 times i am asking to change my postpaid connection to prepaid. This time might be the genuine reason, but what about the previous ones? Everytime they use excuses to not to get prepaid. If prepaid is bad then you guys have that option. As a customer i have full Right to opt. I didnt like the service. They are rude like her behaviour was very bad.....

Cooperative staff and good service

Company policy on deactivating services or changing postpaid to prepaid is confusing and designed to cause problems to customers.Apathy of the staff does not help either.More focus is towards sending the customer out than ensuring a resolution is provided.They ask customers to come back like the customer has nothing else to do apart from visiting the store. I had to visit the store 4 times to convert postpaid to prepaid.I had to change it because vodafone sold me a plan for 199 a month and somehow managed to charge me 499 a month plus taxes. I was an ignorant consumer but they should have been honest in this matter and the least they could have done is accept responsibility and apologised.

I visited at VI store on 28-7-2021, The dealing Person behaviour is so rude...., I backed without solving my query....

Nice and helping staff.Great services.

Very well maintained VI store. Staff is helpful. And they are maintaining proper guidelines of Covid-19.

Please dont buy vi sim..very bad service of staff, i visited 20 times to resolve my sim issue but they unable to help. Staff members are not experienced and nothing know about issues.

3 to 4 times go there(for me,my brother and friend,always feel negative vibration,staff always trying to avoid work,always trying customer convert prepaid to postpaid.. anyway 3 star..And hope they read and improve...

Highly unprofessional and Worst services of Vi network and their stores too. Went there to port my number from postpaid to prepaid .Their executive Ms. Jyoti took my phone and did her own customer review herself from my phone hiding it from me and then deleted all the messages too .

Very poor service, third class customer service. Standing here from last 1 hour

Staff is helpful but they lack the knowledge about the system. Vodafone idea need to put a little bit more cost and time to train their employees about the system and its work ethics.

Very helpful . Excellent service by Riteish.

I have visited almost all telecom company stores but this visit changed my perception. The representative who helped me was Shivani a bit shout out to her. She proved that a smile can be seen even with a mask on. She was super quick in resolving my issue, friendly and a jolly person. Fpr all i would say just enter the store, ask for Shivani and consider your issue resolved.

Very courteous staff and prompt service...

Its been one year i am asking to change my postpaid connection to prepaid. This time might be the genuine reason, but what about the previous ones? Everytime they use excuses to not to get prepaid. If prepaid is bad then you guys have that option. As a costomer i have full Right to opt. I didnt like the service. They are rude like they have ro serve us water.....

Very good very friendly and nice staff. With good communication skills.

Sought SIM change. Bad experience. New sim didnt get activated for 3 days. How to visit the store 4 times to get the issue sorted. Probably happened due to incomplete processing at their end.

The services are poor. They failed to resolve any problem. Even a SIM activation is a challenge. I am planning to move to other service providers

Time waste poor service

Pathetic customer service.

Sometimes you will get good service

A brand like Vodafone needs better people to represent it. The rep we went to took almost an hour to finish what a retailer would do in 10 minutes. The ambiance is good but the employees arent good. One guy was dealing with an elderly couple and wasnt as polite as he should be. Apart from the daily-increasing Network issues, Vodafone needs to focus on customer service as well.

Staff badly needs training.

Vodafone Idea store that has no solution to your problems, untrained, uneducated, unprofessional staff

Best place to visit and make your work done by the best customer service providers.... The staff of very helpful... Gets the problems fixed at the earliest...

Totally unprofessional....My experience with the Vodafone care centre was very disappointing. The staff and lady store Manager of sector 35 Vodafone care centre was so irresponsible and rude.No support on complaining. The staff has nothing better to do but to gossip.They were so arrogant and uneducated,they didnt solve any problem instead they said port your number to other network provider.I wont be going there again .

Very professional staff..

No support when ever we visit back end system not working

The staffs are very responsive and helpful

Good👍

Sluggish service. Not at all helpful. Keep on sitting in sunlight at winters morning. Not even bothered to attend the client or busy over phone. Given the documents to upload been more than week time its not done yet. Silly reply they give. Very poor service . Not trust able as well.

Due to damage of my sim I visited sector 35 from khararThey told me my number will work in just 2 hoursBut My number not activate yet its been 10 daysShame!Now I am porting my number to airtelI have 3 vodafone simsI port all sims

Nice

Poor service. Staff has to be well educated knowledgeable and professional. Worst Vodafone service. And Moti women also there who is never try to resolve the customers issue and even try to understand the customers trouble.👎

A perfect place for resolve your Vodafone and Idea simcard problem with a new name VI

On the first counter , you will met a stupid lady with no communication skills. Thay are not treat customers,Thay behav like stupid uneducated peapole

Helpful staff

They either dont know or they give intentionally false advise to customer. They just try to convert their prepaid users to postpaid and charge extra bill. I am not satisfied with them.

Good service 👍👍👍

Great help

Not ccoperative. Both VI store in denial mode for any work

Good 👍👍

Very pathetic service . Zero knowledge of staff . Not helpfull

Behaviour of women was pathetic she doesnt know how to talk with people nicly

Best place to visit and make your work done by the best customer service providers. The staff of very helpful and gets the problems fixed at the earliest. Vodafone rocks.....

No proper system is there no receipt for cash is given and poor service

Not very much satisfied. Except the executive was very good progress and courteous.There is shortage of staff.No space or seating arrangement for the customers.No provision of sufficient waterLack of cleanlinessIn all a time consuming exercise.

Porting problems. But other services are good. Good initiative as controlled fully by ladies

Hello Vodafone,I was 12 year old customer of Vodafone. Now I have Port my number in jio because of my number is post paid and I want migrate in prepaid. I am customer of derra bassi there is Vodafone mini store and ask here is no facility to post paid to prepaid and Mr Sumit which is setting in derra bassi ask go to chandigarh 35 sector . I was visited Chandigarh 35 Vodafone store and executive Miss neetu Jaswal said I have no mail came and confirm about your mobile number. I was visit 3 time to derra bassi to chandigarh 35 c Vodafone store and I was so apset and frastating. Derra basi to chandigarh 35 c distance 1 hours.But my number did not migrate in post paid to pre paid than I have change my network.Thanks

Good

Lazy staff but receptionist and security guard girl is so polite and humble

Did not get the resolution However executive attended nicely

This office staff is unsupportive, I requested for post to prepaid in same company on 06.11.2019, and I pay the mobile bill advance for 10-15 days, they said your number will be convert in 3 days, but they didnt process because they dont want to close the post paid number (liers), then I paid more money because after 15 days I port in jio, who is the responsible for my extra money paid ? Even customer care said your store didnt send the request for post paid, never buy Vodafone postpaid connection beware from them.thats not good deal with your customers. Vodaphone company ko aise store close kar dene chayie Jo customers ko bevkoof banate hai.

So irresponsible staff, vodafone store sector 35 chandigarh the staff name nisha is attending personal call while am on the customer seat, coughing and touching mouth continuesly, no query is resolved in 3 days and not attentive to work, shamefully said that please change the staff.

Hate the staff . They have no power at all . All decisions are with managers .. I dont know why the staff is even there .

It is okay, but not that much I expected from Vodafone. long ques, and mess in the store. It takes more than half an hour for your turn. Still they just are in hurry. Experienced this store 2 times and both of the times, I felt bad here. Might be this store is only having limited facilities as I have visited other Vodafone stores. They are quite good.

Worst experience ever service is pathetic attitude of people is like they owe the place. Advice if you go there choose the staff member wisely and be careful of two ladies Nishu and veena they dont know how to deal with customer. They are spoiling the company reputation because at the end its companys loss .

Theyre big time mess.. and really least bothers for the services they offered.. I checked here for bills issue and the girl who attend me she said that she is not able to check the billing part and she will revert me with the same in the next morning. I didnt receive any phone call from her.. thats the support they provide to their customers.Else it depends upon case to came. This is my case Ive experienced here!

Bitter experience right from the entry - first need to find the guard on duty to get a number slip which is numbered manually, then a long wait even if there are 2 people in waiting (for atleast an hour) and with 4-5 staff on desk.By the way there is no relevance of the number slip when addressing the customers as the store is a walk-in store but numbers become relevant when you need delay things. Spending 3 hrs on 2 different occasions this week, it leaves a bad taste interms of Vodafone customer facing team and their basic knowledge like they plan to send an update on SMS to the vodafone number when they have put it in safe-custody themselves and the same can be seen on screen (incoming SMS is also blocked when in safe - custody).They start questioning their own system as they cant see the request they have logged and the OTP and update message has been received on the alternate number of the customer - amazing system ... but then complaining to the customer about it doesnt help since this is on his tab, on his time and the customer is there is avail the service which is denied. Vodafone people, please understand that your systems & processes are your internal matter, the customer doesnt have to know about it and doesnt have a say in that. The customer is there to pay a fee and avail the service which vodafone offers.Issue of access rights - thats again internal to vodafone, holding up a customer is not right just because the staff member put in that role doesnt have the right in the CRM portal and sorry to hear that your own employees/staff are not reachable due to network coverage - Customers should heed to this warning of what service they are trying to avail !Unfortunately, i still have to suffer to get my Sim since porting out still needs to be processed through that Sim ... lolHelpline - God ! their script and memorized lines have more apologies than than the understanding of the customers problem - only if the non meaningful apology line is removed from the script the calls can less than 5 mins max - Unless this is a way to earn revenue bu keeping the customer on the helpline call charged at around 50 paise for 3 mins.Good Luck - hope you improve and not get nominated for the Darwin Awards !

Cant expect a service experience worst than itI made a visit to this store today due to negligence of Vodafone and suspension of SIM services without any reason.Staff in the store is loud and harsh. In my 1 and half stay there I heard the ladies working over there shouting at almost every visitor. Explaining too much of information and in every word of their, they were more sound like aggressive and imposing their assumptions on visitors. Even they were giving assumed reasons for the problems, and when customers countering their assumptions, they went into explanation and loud tone.The moment a visitor countering their self-thought assumptions they started shouting how one can talk like this to a female. Cmon that a customers were talking to a service employee. There was nothing male female in it. This is not limited to lower staff. Manager is also rude and misinformed and prejudiced that ever customer visiting the store is illiterate or unaware of rights. It is true that work culture penetrates from top to bottom. She can give you some assumed reasons for your problem, and later goes into denial state.What I felt in listening the conversations going on, they have the advantage of putting all female staff that even in denial state, customers cannot encounter their fake stories. Coz the moment someone try, they would say how can talk like this to a female.Contrary: When they shouting loud at cutomers they are employees of the store.Horrible experience of visiting it. I would say its better to visit a mini store or better opt for other network. Vodafone employees and Store staff are rude and arrogant.There are many offices which are all female managed, like bank branches , ticketing windows, supplies and services. But this particular vodafone store is NO GO PLACE in Chandigarh.Pathetic Experience.Overall rating 0/5

Nonsense employees even they dont know how to deal with customers. Too much harassment when you want to deactivate your number. Even customer care helpline always told us go to store and when we are going to outlet employees clearly dined to do work regarding postpaid to prepaid or you want to deactivate your postpaid number.

Average Customer experience. Located near 44-35 roundabout. Waiting time is more. they definitely need to increase the manpower to reduce the customer waiting time.

Didnt solved my problem

Very bad service vi company

Worst experience.. Staff and Lady store manager were so arrogant. They dont know how to deal with the customers.

Whrost experience

Good services at Vodafone showroom they interact with every customers very well. Professional are working in the store.

Misguide castmuers

Poor service and they allure the customer to change there prepaid service to postpaid.Its been three month since my problem is not sort out by them. And said that we have no option rather than postpaid.

Harassment

Very poor service.. yesterday i visited sector 35 store, for postpaid to prepaid number, firstly i visited 1st feb then they said we cant prepaid your number because of your billing cycle, came after 11 feb. then i visited 12 feb , firstly your office executive told me we cant deal after 6pm. i request him i came from kharar and my office time is 10 to 6, so cant come before 6pm, then they issue a token number and said wait for till your number announced, last time i wait for 30 minutes but no any number announced after that i went to b counter, A girl told me i am already busy in uploading documents so i cant deal with you.then your office executive call on your custmer care helpline and she said if u do ur number in prepaid then u have to recharge with minimum 495rs.and they denied to do my number in prepaid... too much disappointed because my number is too old and i always paid my bill on time. they harassed us.i think this store should be banned.

Verh bad place with very arrogant and polite staffThey are soo arrogant and irritating it dosent even feels like you are a customer to them! It feels more like a naukar of them!I really dont like this place at all and there is nothing such as consumer satisfaction!Dont go to this place! You will waste your precious time and money in this place!

Very slow service! I visited 2nd time for service but waiting waiting and not rules i have waiting for my turn and again bad experience. Airtel is the good service i have experienced and i have 2 postpaid numbers

Satff very helpfull

Sec 35 poor services and sec 15 very good service. Keep it up sector 15.

Very poor follow up service!

Always, busy place, staffs good, always helpful but unfortunately i met a girl with very less information, thats why i am giving 3 stars.

Very lazy worker doing job. Teach mor specially for girls. Sum simple technical problem for not done. (Good one for Chandigarh section-15 Vodafone care should be done.)

The recharge section was ok..rest is not to b mentioned..I think it should b closed becoz they cannt understand the requirements of a client very well..Ashok at the store was yelling at particular customer..tagline of Voda happy to helpwas of no use there...😦

Time waste vi 35 store

Very bad experience, store manager was so arrogant and impolite. Wonder how do they serve customer when all of them busy in their own work.

A place where your any problem regarding your cell will be solved within no time and that too with smile. I met one of the employee Meenu here and really she not only solved my problem but helped me and guided me further also. Thanks to Meenu.

They dont know how to deal with the customer.. uneducated staff m a vodafone user last 8 years bt now i dont want voda in my future and I have 4 numbers in my family same company.. specialy Suman really bad thay dont no how to treat with their customers.. plz learn the customers importance and improve your self.... .