If I could give Victoria from mid Hudson cable a 6 or even 7 star rating I would. Victoria’s customer service should be use as an example of exceptional customer service and support. She was so very helpful

I just moved to the area and needed to set up a cable and internet account. Mid-Hudson was great! They had excellent new customer promotions and knowledgeable staff making the entire process (from what plan I needed to setting and appointment and having service installed) easy and hassle free

Called with problem. Got a next day appointment. Technician arrived on time. Wore a mask. Was knowledgeable and friendly. Everything fixed in a jiffy. No idea why so many bad reviews. If only every company was this fast, efficient and friendly!

Our cable installer is named Jason. He was sp professional and through. It was a difficult install and he took the time to do a nice clean install, showed us what we needed to know about the set up and answered all of our questions. Very pleased with Jason.

No issues with new connect for internet only. Would like to give Troy the service tech a 10 star rating, my appointment was for 8am to 2pm, he called and was at my door at 8am on the dot. Very professional and polite, was in and out in a blink! Thank you Troy!

Customer service was extremely helpful in coming up with a solution to a problem we had been incurring. I spoke with Helene and she was very helpful and did some checking into our service to discover that we didn’t need to spend extra money on an upgrade. I am very pleased with mid Hudson’s service.

The attached photo has the theme of my month, thanks to the fact that they sent what must have been a completely untrained person to come fix the issue what what I assume is their equipment I get to spend the weekend before mid terms with absolutely no internet access, despite my over $60 monthly bill.

I called Mid-Hudson to get internet installed. I spoke with Rebecca and she set up an appointment quickly that worked perfectly with my work schedule.Brian ran the line from the pole to the house.Dave was the install technician. He showed up promptly for the install appointment. He was very professional and competent. He installed the fiber optic cable quickly and made sure everything was working perfectly before he left. Everything was cleaned before he left. I used my own wireless router and it wasnt getting the correct speeds. The wired connection was getting the correct speeds. He showed me a resource to adjust my router to fix the issue.I am extremely satisfied with the service provided by Dave and everyone I spoke with at Mid-Hudson for this install.It is a huge upgrade from the satellite internet we previously had and is much less expensive.

Peggy and Rebecca at Mid- Hudson Cable were very helpful throughout my new customer experience. Their communication was excellent and they provided very detailed information for setting up my internet service. Jason did an excellent job with installation. His work was very detailed and thorough. He also was very knowledgeable and provided helpful Information and advice. Finally, no more mobile hotspots!!! Thank you

Mid Hudson cable has a great asset on their team ! Was so lucky to have worked with “Victoria from mid Hudson cable , from the start she was so patient and so eager to help me find the right service I needed for my new home in Hudson , her questions were very straightforward and she presented no hard sale tactics like many other services try and do ! very transparent with all the packages mid Hudson cable offers , she was polite and very professional and is a great representation for mid Hudson cable . If anyone needs to upgrade or connect with mid Hudson cable please try and get Victoria to help you through the process to sign up , you will not be disappointed in the quality and service.( mid Hudson cable ) don’t let Victoria slip away from your company you have a winner.Best regards T Matthew Heiniman ( Hudson NY )

I am moving and needed to set up services. Victoria assisted me. She was fantastic! Very pleasant, professional and extremely helpful. She made this process easy. I cant say enough about the great customer service I received. Thank you Victoria.

Joshua was amazing! Very friendly and professional. He came immediately to replace my cable modem after a lighting storm fried it, and he even gave us an extra power supply for our wireless router to get that up and running again. Thank you!

Mid-Hudson Cable Tech came to my office today to help resolve Slow Internet Speed Issue. I thought i needed to upgrade, however it turned out to be an equipment issue - and easily identified. No Up-sell, Just GREAT service. Thank you Mid-Hudson Cable. Excellent/FAST/Reliable/Professional Service.

Despite the existence of 4 cable outlets in my apartment, the cable service man could not find the cable that leads to my apartment. He suggested I contact my landlord and get his approval for another cable that would be fed from the outside. I contacted my landlord whose immediate reaction was negative. He told me that all of the previous occupants of this apartment had Mid-Hudson Cablevision, and he suggested I call Mid-Hudson Cablevision and request another capable technician come to install the cable.When I called, the customer service person listened to my account of the situation and said he would refer it to his superior. He could not help me because it was my word against the technicians. Its been over 3 weeks and I have not heard from his superior.It is my hope that Mid-Hudson Cablevision take steps to remedy this appalling situation as soon as possible.

Thank you, Jason! I cannot say enough good things about Jason. He is super knowledgeable, incredibly helpful and went far beyond the call of duty to help us. MHC, you are very, very lucky to have Jason on your team. Many, many thanks again!!!!!!!!!!!

I have never had Two people show up to a service call for anything. Its typically one person who doesnt have a clue and has to call for a second person. I was so impressed with both of them. They took their time, checked everything and ultimately found and fixed the issue. Simply the best. Thank you

Called to set up my install today. Randy was very pleasant to speak with and didn’t try to get me to spend more money than what I needed to. I look forward to seeing how the install and service is moving forward.

We recently switched over to Mid-Hudson Cable for internet and TV when it became available in our area. We’re very happy with the high speed internet and tv service. Very high quality!We weren’t familiar enough with the remote and weren’t getting the guide or menu to work. And on one tv I couldn’t get it to turn on. I called MHC yesterday and they sent out a wonderful tech, Murphy Allen, this morning, who solved and explained everything. He did an excellent job. He was prompt and had a very pleasant attitude. His overall performance was outstanding!!I highly recommend this company for their quality of service, excellent customer service and tech support.

Our MidHudson Cable TV would not come on. The first person I spoke to - on the phone - (after normal business hours) actually tried to get an answer from Tech Support. The answer was “We’ll get back to you in the morning.” Then I tried online chat. The first answer was the same - “office is closed, call us tomorrow.” BUT then a very helpful person - DAWN - came on the chat line and after a brief conversation not only fixed the problem, but actually asked me to turn the TV off and then on again to make sure it wouldn’t happen again. DAWN: 5 stars plus. Other two responses: 0 stars.

Service is A+, fast and consistent with good equipment, professional staff and great tech support.The installers they set up who work as independent contractors will destroy your trimwork and any other surface they touch unless you tell them not to, and watch what they do, so make time to see they do the right thing. Also, get their name and follow up on any ridiculous damage. FYI, dont let them install the cable without telling them where to anchor to your house if you have a masonry structure or vinyl siding, they dont care about letting water into your walls with oversized holes. Make sure they have bushings to seal all of their holes because once the wire is installed its too late to put them in :(

Technician Troy is knowledgeable, polite and effective. Couldnt ask for more!

Joshua was a great tech and helped get me setup quick and easy

Victoria answered all my questions and concerns with ease!!

The young gentleman repaired our outside attachment Saturday afternoon. His work ethics, his knowledge and completion of his tasks were excellent. Evan above average.

Victoria was very helpful, understanding, and kind. In a world where calling for support is often a hellish experience, this was a breath of fresh air!

Hello! Our representative was very, very helpful and kind. I would love to deal with him again should we ever have a question or problem. We are thrilled with the pricing and the window for installation.

I cant say enough about the outstanding tech service provided by Jason. Not only was he efficient, professional and knowledgeable, but provided me with a clear understanding of what he was doing, and why. Having dealt with service techs over many decades, some good, some not so, and a few excellent ones, Jason is at the top if the list. Mid-Hudson is all the better because of employees like him.

My Mid-Hudson Cablevision service was just connected so I cant comment on its long-term reliability, but right out of the gate its noticeably faster than my previous DSL service. What I would like to comment on is the quality of the installation service from Mid-Hudson Tech #85, Josh.We all have lots of experience with customer service people, almost every day, and the quality of the service is always evident. Josh from Mid-Hudson gets 5 stars. He was knowledgeable, courteous, efficient, and helpful - not only connecting the new Internet service, but also making sure that my new router was activated and working with all the devices in the house.Ive had lots of service calls of all kinds, and Josh is among the best.

Rande is great. She helped me with a billing problem in no time at all.

Just had a great experience with service technician Jason. We had a power outage during the last storm which reeked havic on our modem. We could not get the wifi back up and running. Jason called us the next morning and showed up to our home promptly to rectify the problem. He quickly identified the issue which required replacing our modem and router. He also took the time to help us reconnect all of our devices to the network. I really appreciated how he took the time to explain how the modem and router worked to provide us with far better speed to all our devices especially the television. Thanks again Jason for going above and beyond to help us out.

I I am very impressed with their online chat services. My Internet was down and I couldn’t get through on the phone number so I tried the chat. Not only did they get back to me very quickly but my Internet was also fixed within 30 minutes. Awesome customer service tool ….

Josh was super helpful in getting my internet installed. Very professional and courteous. Happy to recommend to friends

Great always happy with them very nice people

Jason was extremely helpful and professional. Model employee!

Joshua Pignotti was outstanding in his customer service. He made every effort to correct and facilitate what was necessary to get my internet working. He was professional, courteous, and diligent. People of Joshuas character are a commodity.

Victoria is so polite and very responsive. She attends to our internet issues immediately, which have not been the companys fault. This is an excellent company.

Just signed up as a new customer, but first impressions after dealing with Randy on the phone were wonderful. If their internet service is as good as her customer service, well be thrilled. Thanks for your patience and assistance!

I have been in contact with mid Hudson cable twice about line extensions. I have not heard back about the first hopefully the second will be more productive. The individuals that texted me back were always helpful and polite.

Randy was extremely knowledgeable, helpful and had great communication skills. She made it very comfortable for me to ask questions and gave clear answers. She knows her product very well.

Ed was very friendly and efficient and set up my services quickly and I am happy with the quality of service I received today.

Great company and service. Service is out due to a horrendous storm that hit the area. Totally understandable but I reach out to Mid-Hudson via the text service on their website. Received an immediate auto-response and then within minutes a live response and status update from Rebecca. Appreciate the great customer service and the hard work and efforts of the crews working to get service up and running again. Thank you.

Great customer service. Fixed my friends tv in a few mins over a text app. Sent a reboot and turned right back on. Thank you for your time.

Had a great experience transferring service -- and it was not an easy task. The physical location of the property and the mailing address are on different roads, the former on a private road and the other on a public road nearby. But the rep powered through and got us set up 1-2-3. Much appreciated!

Excellent new customer experience.Phone rep was knowledgeable and helpful. Easily scheduled appointment for the next day and installer was right on time. He was very professional and answered all my questions. Service (its been one week) has been excellent. So much better than Spectrum or Time Warner. Keep it up, Mid-Hudson!

I had an excellent experience with Jason when he came to install my cable and internet. I recommend Mid-Hudson Cablevision to anyone looking for cable and internet. Jason was friendly and helpful and took his time to do the job right. He was fantastic!

Victoria was very nice and helpful. 5 stars for Victoria. 3 for the price. Too expensive in my opinion

I just signed up for wireless internet with Mid-Hudson Cablevision. Their representative Victoria is the consummate associate. Victoria is knowledgeable, professional and personable! I look forward to doing business with Mid-Hudson Cablevision.

Jason was a great technician! He gave me much knowledge about the service and was very professional!

This was my second in-home service call for Internet outrage issues. The service tech was by far the best and most proactive service tech I have had in the home. He, on his own, searched out issues that weren’t just obvious ie… a splitter in the line. He went above & beyond just the minimum. He repaired/replaced anything that could cause future issues in their current condition. Extremely satisfied with service.

Jason was absolutely fabulous!! He was friendly, extremely informative, changed some of the settings to make it easier for us, fixed some things and very helpful. He deserves a raise not a rating. He is an asset to Mid Hudson Cable and you should be thankful that he is working for you.

Jason was very professional and knowledgeable in his work. He made sure the job was done right. I am very satisfied.

Excellent and efficient experience. The technician was personable, helpful and respectful in setting up new service in our home. A true five star review I’m giving here.

I just bought a house that wasn’t wire for cable. CSR on on the phone was very friendly, and the technician was professional and efficient. Highly recommend this company.

I had an issue with my phone and unfortunately it was on a Friday morning. I called tech support and they talked me through some things that they hoped would correct the problem. Unfortunately they were unsuccessful and so they had to schedule a technician to come to the house.They could not get me an appointment until Monday afternoon. The window of arrival was 12-7. I was not crazy over the 3 day wait with no landline and the time frame meant I couldnt plan anything after 12 on Monday, but the technician who came was courteous, competent and quick. I had an issue with the internet after he left, one call and he returned immediately to fix it. He was very professional and greatly appreciated. Thank you.

Tech Josh went above and beyond his job expectations to make sure everything was done correctly and efficient. Even with having to deal with a complete A$$ of a neighbor he kept calm and professional. Was extremely helpful in answering any questions we had. He did a fantastic job on install and set up.

Had nothing but great experiences with MHC and especially Helene. Installation was seamless, no internet outages that we noticed, and the overall internet speed and reliability has been top-notch!

Thank you for your timely response and professional support. The team was really great in fixing my problems. Thank you

Jason was so knowledgeable and professional! During the install he was stung by several bees. I told him it was fi ne to come back another day but he insisted on finishing the job. He also spent additional time making sure everything was working correctly. Mid Hudson has a great employee!

Jason did a great job..Very efficient and courteous. Made sure we were 100% satisfied before he left..Cleaned everything up..VERY PROFESSIONAL. HIGHLY RECCOMENDED

Victoria was quick and efficient and able to set-up everything I needed as a new customer.

The representative Randy was extremely professional, courteous, and highly competent. She handled our service request exceptionally well.

I had a wonderful experience with customer service rep…”Liz.” She was so polite and personable. Set me right up for my new location! Well done!

I have only had positive experiences with Mid Hudson Cable. They are quick to respond, kind and personable. My service has also been excellent! Would recommend.

I got extremely fast service and wonderful customer service when getting internet! Within 24 hours I was able to have everything taken care of

Helene, was extremely helpful, patient, and kind. Top notch customer support! Their internet speeds for the price are absolutely fair. I’d certainly recommend them to anyone interested.

Ed did a great job getting our internet up and running. Not only did he have to go up the telephone pole in the rain to turn on the connection, he also had to go down into our 150 year old cellar and locate all the connections. With in an hour he was under our desk in the kitchen doing the last hook ups! Thanks Ed!

Our technician Joshua Tech 85 was outstanding. He went above and beyond to make sure our apartment was connected properly and that the cable hookup was were we needed it. Such a pleasure to work with.

Victoria was extremely helpful and knowledgeable. It is refreshing to talk with a friend customer service representative.

Josh gave us the best MHC service we have ever had.Yesterday two MHC trucks came - not happy with the assignment - tidying up a bunch of cable and internet wires. I wanted them to remove the cable wires. What happened is that they cut and removed the internet wire leading to our studio. When they left we had only Wi-Fi in the Main House.Josh, cheerfully, reconnected the wire to the studio.

Do not use cable, but we do get internet from them and we rarely lose internet, and for being on the mountaintop that is good service. Always good to excellent customer service when I call the area number, fair to good even calling the 800 number.

Their customer service is excellent. Sadly legalities and taxes jack the package pricing of cable tv up. Very response to help customers understand or to resolve issues.

So far so good with account set-up. New customer. We shall see...Great installer... knowledgeable, friendly, a great job!

As I was trying to Figure out a minor issue I requested to speak to a supervisor to explain the matter. The supervisor on duty on 07/02/21 called being placed at 6:49pm. The supervisor explained everything very rudely and as I remained calmed he hung up the phone. Thats not a way to treat a customer whos trying to figure something out. The services Cablevision provides is great but this supervisor should be spoken to. Attitude wasnt needed. I have no reason to give anyone a hard time as I know what costumer service its all about but I can see that some people are naturally rude and plainly dont like their job.

Finally got someone on the phone after noticing an issue with the service, Ray explained what was supposed to be explained from day one and I have never had such costumer service as good as this one from someone I dont even know. Very knowledgable person. MidHudson needs more people like him. By the way, he should get a promotion soon, he appears to know more than some office managers.

The rep I spoke with was Awesome and helped us get set up easily.

I called to schedule an installation and the process was easy, thorough and accommodating.

Great service and very respectful. He didnt mind that my 2yr old wouldnt leave him alone. He talked to her everytime she went up to him. Explained everything to me in detail that I needed to know. Would definitely recommend to others.

I called in due to having issues with my wifi. I spoke with Victoria and explained how I hadn’t had the greatest connection in my devices lately and how I’m paying for high speed internet but when on my wifi nothing loads. Instead of just brushing me off by saying restart the router, she went digging as much as she could. She took the time to explain to me the different speeds and how at my high tier I shouldn’t be having any problems. She was kind, patient, and never once tried to rush me off the phone. As I am writing this, their technician is here installing new lines to my house. I cannot thank Victoria enough!

Great service from a real human! No automated prerecorded maze to get lost in

Internet is fast & the customer service people were always helpful and nice

Joshua, Tech 70, came out to fix our cable and fixed not only our service but redid the cable organization to make everything look clean and presentable. It was an awesome experience.

I am very happy with how my service appointment went. Ed came in a timely manner, was friendly, and very professional! I appreciated that he stayed to assist me in setting up the app. I would certainly recommend this service to anyone.

When I called Mid Hudson the person who answered the phone was extremely rude!!! While I was talking she disconnected me. The tec person was very helpful and listened while I explained the problem. The service tec Jason who came to the house was very professional and answered my questions. He also gave me some advice which was very helpful.

Great, responsive tech support. Went beyond assistance with my ISP and worked to identify a router issue that is not their responsibility.

Great technician! Jason is excellent at what he does. Good worker, extremely competent, very knowledgeable and skilled. So glad the company sent Jason.

Awesome install experience and was left well informed about my Internet and all of its amazing services.

Randi helped me and she provided the best customer service I’ve ever experienced in my life.

Helpful, answered all of our questions. Very upfront on pricing.

Courteous, patient, and efficient help over the phone to resolve my problem. Many thanks!

Exceptional service both un customer service call in and installation.

Alice could not have been more helpful. She was extremely polite and professional even though I was reaching out to the wrong company. She looked for my account, asked questions and sent me in the right direction. It reminded me of the old Christmas movie...Miracle on 34th street...where the Macy’s “Santa” sends customers to Gimbles for a better deal! I am sure I am showing my age but it was so refreshing to have such a helpful person.Thank you Alice. Have a great summer!!

Just became a new customer of Mid-Hudson Cablevision. The whole experience was excellent from start to finish. All representatives were well informed and extremely helpful. Consider us satisfied customers.

Jushua was amazing. I was late and he still fit me in his schedule. He was very informative. Very pleasant. And definitely knew his job. He is a benefit to your company.Sincerely,Jeanie Earhart

The repair technicians are excellent. Very knowledgeable and helpful.

Just had a visit from a Mid Hudson Cable technician, Ed. He was courteous, helpful and effective at addressing my problem. Also he came here on time. Since internet is so critical, I very much appreciated the speed my issue was addressed.

Very quick to respond. Not sure if problem is resolved. Will take a few days.

We are waiting for the High speed internet service for that location for a long time. other providers max. 5Mbps download speed is so frustration to anyone try to use internet.once we learned Mid-Hudson are ready to have cable service for our neighborhood area, we contact them right away.From that moment, we got the exceptional service we unexpected.from the enthusiastic sales representative, to efficient site visit & hard working engineer department and construction crew; to the patient & helpful account manager; finally to wonderful installation crew. we felt your effort with caring in every step of help us set up the service.Please accept our truly thanks for all the work you have done!!! Appreciated!!!

WiFi remained down after a big storm. Mid Hudson got in touch right after my inquiry, and scheduling the maintenance was simple via texting. Highly recommend.

I was very happy and pleased my original appt 03/10/2021, then I received a call for today 03/09/2021 they can accommodate me request and I informed the gentleman that Im working until 3:30pm. The gentleman who installed my new device waited patiently in the truck and wait until 3:30pm Im so happy and very thankful. Thank you for the hard work and thank you for accommodating me with your schedule. I appreciate it. Have a great day and stay safe.

Quick response to service issue caused by contractor. Thank you!