Very good service and very nice to talk to ty frank for letting me know what the issue was

Worldline internet service I highly recommend great quality reasonable pricing aswell as kind service from understanding agents they care about and will make sure you are looked after as long as you look after them and they understand if you are having a difficult time with billing and will reason with you.Absolutely great people! Great service!

Ive paid $70. 00 a month it was good for the first year after that the 50mbs went from 5. 0mbs to 25mbs and all the way down to 0.02 to 8.6mbs. And still paying 70 a month.called texh support 150 to 200times worked for a couple of days only ask to talk to a a supervisor and get the run around for 3 months .now that Ive found a new provider5 days ago they call daily wanting me to pay my bill i told them let me talk to a supervisor first lets see how this goes

Used their service for many years with very slow speeds and connectivity issues. Recently canceled my service and returned my modem. Its been two months since canceling and theyre refusing to give me my refund for the modem that I returned. Each time I call Im told it will be refunded and Ill get a confirmation call or email within a few days. This has been going on for two months. Absolutely would never recommend this shady company. This also happened about a year ago when they sent me a new modem and I returned the faulty one to them. But after a couple months they eventually gave the refund, unlike this time.

I’ve spent probably 4 hours on the phone with them within the last couples week and my issue still isn’t resolved( it going on 4 weeks now)It took me calling in 4 times before they decided to send someone out to actually see what’s going and replace my equipment. Although it wasn’t even wordline that decided to do it, it was bell. After speaking with bell (who I can only assume owns the company) my internet no longer works at all. I have been extremely patient and polite to the reps but I gotta say man am I losing my patience. After spending all this time trying to get it to work properly I now have no internet at all. Was told that bell would be calling me in a couple minutes again and that was an hour ago so I’m for sure not getting a call back tonight. Extremely frustrated with this company right now with how much of my time I’ve have wasted dealing with them and getting absolutely no where, instead going backwards. If they don’t compensate for paying for a service I cannot use and for my time I will definitely be switching companies.

I have been a Worldline client for the past 10 years and very satisfied. They are courteous and polite as well as extremely helpful! I only wish that they were able to provide a cable internet service in Quebec. I know they can do that in Ontario, but I am in Greater Montreal.

To connect with a company where someone answers the phone immediately and you can ask for the person by name that you dealt with last time, is such a rarity in customer service in 2021. Worldline is a leader in customer service, because they focus on the customer and not on the business. It is a wonderful company to deal with, they answer the phone and address the issue immediately

Great internet at affordable prices. Speeds as advertised. Little to no downtime and Ive been with them for years.

Not the best provider, it is very slow but must admit when you contact them they are very helpful and effecient.

I don’t suggest this internet provider, I’ve had this for the past 2 years after moving and it has been nothing but struggles, having to restart my modem every 30 minutes just to not lag on my PlayStation while having and Ethernet cable, and I’ve called the company many times and it still hasn’t resolved my issue, I still KEEP LAGGING. I don’t suggest getting this internet.😡😡😡

I have had my long distance service with Worldline for several years now. Very good company to deal with and very competitive rates. I dont think any other service provider can match their price. I just switched my landline service over for a much better rate than I was previously paying to another service provider.

Been with Worldline for several years in east Mississauga. No fee increases whatsoever, excellent customer service. Had issues with the quality of their DSL connection which was due to poor physical connections in junction boxes - Bells fault. Worldline did everything they could to help me resolve this. Competitive prices and excellent customer service using the big guys infrastructure - cannot ask for more!

The customer service was excellent and the agent was quick to deal with any issues and was extremely polite. The service that they provide is dependable and professionally managed.

Thank you for always being there today my printer was giving a hard time. I was working on fixing it for 3 hours but didn’t work. I contacted the printer support and they couldn’t fix and they just said it was my network. I contact the Worldline for help if it’s because of my network, my printer isn’t working. The gentleman told me my network is fine and nothing is wrong with it. He then began to ask me about the printer. I told him about it and he fixed it in less than 10 minutes. I am truly thankful truly. Very few people do things like that for others. I was so happy that I forgot to ask your name again but I will call you PRINTER GUY. Thank you so very much 🤗🤗🤗

I joined Worldline about a month ago, and called them regarding a billing an account access concern. They took the call immediately and addressed both concerns during the call (they actually insisted that we make sure everything was proper before ending the call).Very impressed. Great service!

Ive been with worldline for years. Very good price and never have internet problems. If ever you need assistance with anything they are very nice and helpful.

Ive being with the Wolrdline since July 2019. Very friendly staff, good responds. Would recommend it.

If I could give this company 0 stars I would. A loyal customer of 8 years and my internet began to cut out in intervals of 15 minutes last Thursday. It took until the following Saturday with numerous calls placed to get any type of service or response out of world line. Not to mention the 3 calls back we were promised non of which happened. Saturday we were promised a technician on TUESDAY only. They came and left Tuesday still no internet. Called again and was promised another call back which was again NEVER received. We were told the ti key was still open so bell still had work to do. Today is Wednesday and we still have no internet and there’s absolutely no response or answer or even reason given but we have been without internet for 6 days. I work from home my kids do home school and my husband now has to take a day off work to allow bell in our home on Friday. It’s Wednesday. Don’t forget my internet was not out of service there was just problems. Now they’ve cut me off and not reinstated. Also my bill became due in amidst all of this and they told us they would not continue to help until it was paid. forced us to pay for a service not working. Disgusting atrocious pathetic and a money grab. Do not go with this company they don’t care they only want you money.

Poor quality...poor value.... yup the price is cheap and even with their new modem the connection is one of the worst I have ever experienced. You pay for what you get I guess... I strongly do not recommend if you are looking for reliable connection.

If anyone is looking for a long distance service provider check out worldline.ca they are inexpensive and the best is that you can use your cell phone to call worldwide.check it out ppl.

Service is fairly reliable, good value for the money.

They were supposed to send a technician to help put together on modem, but they didnt. The technician would have given us a coaxial jacks to set up the modem, but since he didnt come, we had to spend 200 DOLLARS ON THE JACKS!!!! Bad customer service. Put us on and off hold for 5 hours.

Been with them for years and if you are looking for inexpensive long distance when its not included with your provider this is the way to go. Years ago I had the world plan when daughter was living in Italy and it was amazing compared to the previous price I paid with Bell.

Worldline has great products and their customer support is wonderful. You feel very valued in using Worldline and that they sincerely appreciate your business.

This is a great long distance phone plan. Weve been using it for years.

Great service for a reasonable price

I have this for long distance calls it is wonderful works great. Shame on bell Canada for what they charge. It is programmed right into phone works great. Billing is simple and direct. Great service.

The customer service is second to none. Connection to a real person is quick. Unfortunately we had to use that service a few times over the last year. The technical problems were solved speedily.Given the favourable price point and the excellent service, I still will give this provider a five star rating.

Please avoid this company. The worst service you can ever have and very expensive too I used to have them last year the internet is really bad now I changed to another company for less that half price I have more than triple speed. This is really the worst internet service in the world.

Worldline is the best! I have only encountered a couple of issues which were remedied very quickly and with the utmost in customer care. The support staff is extremely friendly, cordial and follow up to make sure that you are happy with their services; which I am!!! Great service for a great price. Thank you Worldline!!

I have been with Worldline for 5 years. I would never switch because the pricing is great, and the internet has served me well. I have 1 xbox, 1 computer, 1 laptop and 1 cellphone that all connect to the internet. And sometimes they are being used at the same time.

This company is awful to deal with, from customer service to dispatching technicians they are unorganized and very unprofessional. The customer care representatives are combative and not trained in general manners. My friend has been a customer of theirs for 5 years, with issues from DSL internet on going with numerous complaints and techs sent out they still have yet to resolve the issue. We then agreed to switch to Cable and the day of installation the tech is no where to be found. I am fed up with my needs being set aside and disregarded. They do not care for their customers and if you are looking to go with them as a new customer. PLEASE DONT! save yourself the troubles and headaches and go to techsavvy!

I have been with the company for 5+ years, all i can say its not worth the hassle. I call 5-6 times. a month to resolve internet/phone issues. Customer services is atrocious. take it from me not worth the hassle and money. I pay almost 70 a month and with that i cant even connect 4-5 devices without everything crashing.

A fantastic alternative to the other companies with zero issues for over 6 years. Unlimited , multiple device connection, a teenage online gamer, never a lagging issue - all of this and more (plus my home phone with Canada wide long distance!) for under 70$/month. And customer service is the best you are going to get. You cannot go wrong with Worldline.

The service works fine for me. I have had their long-distance packages nearly as long as Ive had a cell phone (14+ years) and the value I get for this kind of service is well worth the price I pay. Also, their customer service is as fast and courteous as any.The only time the personal value to my situation was questionable, was a period of a few months when I was paying monthly but hardly using it. Nevertheless, knowing it was in place when needed, and that I use it plenty in the run of a year, justified keeping it.In my 14+ years with them, they provide what they promise and have competitive pricing.

Solid connection speeds for a really reasonable price. Its hard to beat. Customer service is helpful and I almost never lose service. Really worth your money.

I have been a customer with Worldline for a few years now. This technology company came onto the scene like a breath of fresh air. In this time of a major pandemic, that is quite wonderful news.

Sorry to say after more then 7 yrs with Worldline I am leaving them. The service was fantastic up until Jan of this year. The help I received over the last few months as been more then attentive and good people working the phones. They can not figure why my service which should be running fine is always dropping . It has caused more then havoc in my daily life a at this time.. again everything was good up until Jan. Sorry to leave. I live in a large city so not a remote place. Take care

Worldline is an economic lifesaver to my Agricultural business and personal communications because my farm is rural and most telephone calls are long distance, including close neighbours. There is also no cell service.

I was initially very reluctant to join Worldline, as I was very satisfied with my previous provider of 22 years. But I must say that they have a good staff, who has helped me through the years. The connection is solid, and I really have nothing bad to say about them. My kids have no issues with them as well, so it all appears to be good at this point in time!

Great hassle free service, now remain in 3 years internet and home phone with Worldline. While honestly recommending, hopes company will follow your highest quality of service always without following the cheap options that other providers doing. Good luck.

Solid service for good price.

Excellent customer services, reasonable prices.

PLEASE AVOID THIS COMPANY Worst customer ever i ask for them send me a new modem but they end up sending me a old Modem. So people Be careful watch the modem they send you they Rip people off they send me a old one I specifically told them to send me a new one.when I ask why they send me a old it’s because we didn’t have any new one in Stock REAllY. It’s took me 6 hours to deal with this stupid wordline worse Customer service.

I highly recommend Worldline. I am extremely pleased with the quality of service.

Worldline is awesome, good rates. If there is any issues, they get fixed promptly. Employees are very friendly and professional. I have been with them for a couple of years already & look forward to more.

EXCELLENT BANG FOR YOUR MONEY.!! CHOOSE THEIR FAST INTERNET OPTION, PLUS I HAVE HOME PHONE UNLIMITED USA/CND FOR AN EXTRA $15/MO...WHERE ELSE?? ONLY DRAW BACK: NO SUSPENSION OF SERVICE WHEN I LEAVE FOR TEXAS FOR WINTERS...GOTTA KEEP ON PAYING WHILE AWAY...;-(

Love this company, unbeatable rates, friendly service, and great at resolving issues when and if they arise. I started using Worldline 4 years ago and havent looked back there really is no other company that can offer the same services for their price. Definitely worth looking in to if you want to reduce bills and save money.

Been with them since 2013 and love it! great service, flexible plans to choose from and never overpriced. 5 stars all the way

Will do nothing to bring back old customers

I have not had a problem with Worldline that could not be solved in a few minutes. I have only had to contact them 2 nor 3 times in more than 7 Years. A very happy customer.

I KEEP MY SERVICE AS MUCH AS LIFE TIME

Excellent. I’ve been a customer for over 10 years and I’ve always had good clear reception on all local & long distance calls. Customer service and the accounting departments are top notch in answering inquiries or making adjustments to the account. I have previously recommended to three friends and family members and would readily do so in the future.

Great company, great prices. Always efficient and helpful.

Ive used Worldline in three different locations. Each time, the most difficult thing was to get the technician (from the local carrier, most often Bell) to come in a timely manner and on time. Once set up, my experience was great. The Worldline staff were helpful, polite and fixed any issues!

Great people to deal with I have used them for both my home phone & internet for many years & have always found them very helpful

I am not a computer person so I called their helpline to update my dads account and my call was answered immediately ( no 20 minute hold) and it was easy to just talk with their employee to make all the changes. I wish more companies were so easy !

Always have had good service. On the few times I have called about issues which have only been a couple times over 6 years its been resolved quick.

Love it, but the phone line drops at least 4-6 times a week and if you dont keep checking the line. you wont receive your calls and it tells the caller that the number is not in service, can get you in real trouble with places that you must have a valid phone number for legal purposes. Regardless of that very huge annoyance, I still recommend it

Great fast work involving my email problem!

Over the years I have saved money with Worldline. I can count on no interruption of the service. Low cost and high satisfaction.Joan

I’ve been a Worldline customer for 3 years now, zero complaints. Quick to help the few times I’ve had to call - usually because I’ve lost my password. Straightforward billing. I went through a move as a customer of Worldline and had zero issues there either. I would and do recommend them to everyone!

Excellent service - both quality of calls and calling into speak with someone (accounts receivable and package plans). Have previously recommended the service to two different new accounts. International calls (England & Australia) are crystal clear in quality.

We are in London, Ontario. Service has always been outstanding, never had any issues. We frequently use a smart TV for streaming, tablets, phones and laptops and the speed has always been great. I work from home part-time and have never had connection issues for my meetings.

Excellent Service. Accommodating and friendly Customer Serve Reps. They really do try to do their best for their customers in my experience.

The best service. Tired of dealing with Rogers and Bell. Worldline is always easy quick and excellet service. Every time that I need assistance they always answer and find a solution.

The price is right and Ive never had connection issues. I pay less than half of what did with bell. And they were very helpful when I was getting connected. Ive been with world line for over 3 years.

I have been a Worldine customer for 11 years, the service is fantastic, the support is second to none, great quality, great service, and always very friendly. I highly recommend this company!

Great customer service, fairly reliable internet service, decent enough speed for basic streaming, about the best I could expect given my address is rural. And very competitive price, unlimited download included.

PLEASE AVOID THIS COMPANY AT ALL COSTS.My parents have been with Worldline for over 20 years (the company name has been changed since that time). They have had very dramatically poor connection (they use a single computer that is directly connected, and do not use any wireless devices). They have been calling for several years and even purchased a new modem at the companys suggestion. Despite this, their internet connection did not improve. Their connection is very intermittent, and during many times in the day they dont have any connection. Now that one of my parents is working from home due to the pandemic, she is not able to even effectively access her email.We have called Worldline many times and they (along with Bell employees) have confirmed that we have, in fact, been receiving less than what we have been paying for for all these years. Nothing has been addressed further, and every time we ask to speak to someone else, they say they will submit a ticket request and will be called back. I have also emailed Worldline, with no reply. This is directly impacting my parents ability to work from home, and I am shocked that this company is perfectly okay with having stolen money from them for so long, despite them inquiring about the poor internet connection for many years.I understand that the other reviews are largely positive, but please note that when there is an issue, Worldline is very unresponsive, even to customers who have been with them for over 20 years. They have consistently been providing us with less than half of the internet speed that we agreed to, and have not been addressing the issue despite us having ramped our communication attempts since have to work from home. PLEASE AVOID.

We have been a Worldline customer for several years now. We were Bell and Rogers customers for several years and were always frustrated by their lack of care for us as a customer. I am completely pleased with our internet and phone package from Worldline. Only once did we have an issue with the service. Worldline pulled out all the stops to solve the problem quickly.

I have been dealing with Worldline for many years now and have always been very satisfied with the service

Worldline is a great long distance service for anyone who wants to add an inexpensive, easy plan for any landline or cell phone. Great customer service support.

Worldline is fantastic. Ive been with them for years and have no complaints and service is a fraction of the cost of other providers! They are a reseller and in my case run on Bell infrastructure.10 out of 10No I dont work for them!

Needed to understand how VPN and Worldline would work together. Agent helping me was friendly and knowledgeable. Great internet provider with great staff. Thank you.

Worldline has always been the best in customer service, tech support. They are able to fix any problem we may have as we are on the line with them. Also they make a followup call to make sure all is well with the service. Excellent in all areas! We are very happy with Worldline!

8 Years with them, almost no problems, excellent support and communication

Worldline has been excellent in their service levels, their pricing and their ability to resolve technical problems (especially for a non-techie like myself). We have recommended them to our friends who all have similar feedback. Great going!

Have had consistent excellent service rendered in a very courteous way. Would highly recommend this service provider.

I have never had any problems with Worldline. Its reliable and quality. I have recommended it to friends and family, and some of them have signed up. I was *so tired* of Bell, and havent had any of the kinds of problems that I used to have with them, since.

I have been a loyal customer for over 5 years now. I pay the one Yearly annual fee and have Never experienced a problem or a call that did not go through properly. Would recommend this long distance plan to anyone.Lois G. Mountain, ON.

The best in the business, I would never change. I have been with them over 2 years. I live in Elliot Lake Ontario.

This company is best transparent no hidden fees and stands 100% behind their customers. I would highly recommend World line Company

Excellent service, all issues are resolved in a jiffy. I would recommend world line to everyone.Thank you world line

Very bad service I paid 55 for 10 mpbs and it cut off every 5 minutes and I contacted them countless times no solutions I upgraded to another one I got 120 for 55 dollars and usually get more than 120 especially throughout covid it was extremely inconvenient the new company (named coextro) didnt even come it was so convenient it was setup online, very simple

The price is the reason for the 5, I have personally not had many issues with them. And when I have I just call and they fix the prob. Easy. Overall they are good.

We are very happy with Worldline! Both the cost and their service have been very good. We have had the phone and internet service for over 2 years. Still very happy.

I found all interactions (by phone of course - would be very nice to see them in person in the Dominican Republic!) to be very polite, in good taste, respectfully responsive to my questions (I had a lot! Not only was I a near beginner when it came to technology, but I was also anxious about using an unknown- to- most company. What made me take the leap of faith was definitely the fact that two of my best and most trusted - and savvy to technology! - friends (who didnt know each other) had told me about Worldline and had been using them for over five years, so I figured that was good enough for me! Also, these friends both used long distance a lot, as did I.) Worldline staff accepted my weakness for understanding other more general things like, for example, I needed time (and repetition!) to get used to their accent, yet they were patient and kind in return, and funny! We enjoyed some playful banter about the weather differences between theirs and Canadas and how we all look forward to free time off work! I actually need to call them back about a question I have about retrieving messages from other places, but I have no doubt Ill get a pleasant and knowledgeable voice with an answer right way, and Ill be left again with thoughts of sun and seaside sand naps....

Took forever to hook up my internet and when I finally for to talk to someone they said they aleeadubjpokwdniup

Worldline is so worth the money. Ive also put my daughter on. Theyre also very understanding.

We truly enjoyed the DSL service provided by Worldline. Their agents were always prompt in resolving any issues relating to billing. Their tech support was excellent. If they could migrate to fibre optic cable for Burlington area, we will definitely opt to be their client once again.

Good service. I couldnt find a better price. very happy.

99.9 % up time with home phone and internet. Very good quality at a fraction of the price. The only drawback is tech support is not 24-7.

Great customer service!

My experience has been absolutely positive with Worldline from day onestarting with :InstallationEase of customer service availabilityCourteous staffTech. SupportAbove all : AffordabilityAs a retiree I am happy with Worldline for my Phone, including long distance , Internet (T V) and wish them Success

Cheap prices for SUPER cheap working wifi.

Good function inside house. Wifi could be stronger to connect to Internet when on outside patio.

Amazing customer support. Quickly problem solving. One of the best internet provider if you need.

The service is very good , if I have some problems they deal with it very fast ... I’m a customer from a very long time and I haven’t had any issues... some technical problem, but who doesn’t have some technical problem ones in a while!!!The monthly payments are really good ... very happy with it 😊

Best company I have dealt with yet and to date. Highly recommend this company looking for service and the best prices