I took my 7 month old puppy for a bath and brush today. I did not have a great experience the last to times we came here for grooming but this time it was amazing.Mckayla B is super nice and did a very good job. I highly recommend her to everyone.

Found healthy nice fishes on good sale! Not very experienced staff but super nice!

Brought my puppy to have her hair, nails , bath done. Im so happy with Angie . I saw how gentle and good with Angel she was. Ill be bringing my puppy back for her grooming service at petsmart again.

Great place to shop for pet supplies. Staff are great as well..

The staff here are courteous and very knowledgeable. Always great to pop in and ask questions and pick up pet needs.

Store is clean and doesnt have any odors as you enter the store like many other pet stores(especially the big ones).Staff is truly interested in animals. Fish are well cared for and not just sold to make money. They want to know your tank is ready first.

Always have a lot of deals. I like that they carry the larger bag of royal canin dog kibble which some pet stores dont.

Our dog Penny is a cross breed. She is very friendly so I had no fears about her having a bath etc. I read some reviews about how other dogs had their nails cut to close and came out bleedingWhen I met Bridget the groomer my fears went away. We talked about the nails and the cut and she asked us about Penny. Logical questionsWhen we picked up our 80 lb baby 2 year old she is stunning. What a great job Bridget and Penny really likes you. We will be booking for August but only with you. Thank you for taking such loving care of our dog

Our foster dog chose to sit on a shelf to take a break which was absolutely hilarious. Customer service was attentive and helped me take my things to my car.

We went to purchase a lizard for my daughter and me and my husband a d my girl have medical conditions prevent us from wearing masks. The manager came over and asks us to have one, we explained that we have medical condition and he looked at us like all of you!!! Can I see the medical note!! I told he has no right to ask us for that eventhough I have them but there is no obligation says I need to show it! He was skeptical and let us finish what we are there for but to be honest I dont want to step back there because if you cant handle your customers and understand the bylaws dont expect them to come back. Any how we bought our beautiful beard dragon ploto and she is sooo 😍 cute. I never expected I would like lizards but she is super sweet

Always come here and theres always people eager to help any way they can.. Im a bit stubborn so when I had to get cat food with crutches and a broken foot I tried to tough out out on my own.. A few mins after staring at the case of cat food and wondering how Id carry it, I was approached by the manager who quickly offered to carry out to the front for me.. And didnt hesitate to bring it out to my car for me! So sweet..To top it off, my cat decided he didnt like the flavor so I had to go back a week later and was able to exchange every can, even having misplaced my receipt.. incredible customer service😁

Good stock of cat food and supplies. Excellent prices on what we came for. Helpful friendly staff. Easy access. No line-up or waiting. Clean and organized store.

March 17, 2021 around 6:30 pm. Received really bad customer service experience apparently from the Manager herself (Krish?). Went back to exchange our hamster as suggested by the really nice and helpful guy who assisted us when we purchased the hamster more than a week ago. He said that if we feel like it’s not a good match, we are welcome to return/exchange.When we went into the store, the manager just told us outright that hamsters are not good for kids no matter what the breed is. Refused to exchange or sell us another one unless we buy a new cage or go home first and take a picture as a proof of the new habitat. Imagine the hassle. I understand that they are only concerned about the well being of the animals, of course we also want the best for the hamster that’s why we did our research and found out that they need a bigger cage. It’s the way the message was relayed which in a very unfriendly manner that made me so upset. Not that there’s something wrong with our old cage, I just told her that we are thinking of moving the new one to a 40 gallon bin which is much bigger than the current cage. I gave her the paperwork, she gave me back the receipt without saying anything and left us there not knowing what to do. To our disappointment, we left the building and drove home. On our way home, I realized that we did not get the refund, since we were not given proper instructions on what to do with the receipt. Called the store and was told that I have to go back to the store to get the refund processed. Worst pet shop experience. I hope the other locations are not as bad.

Great store, lots of selection and decent prices, nice staff

Staff is awesome. Friendly and helpful. They have pets as well so they can relate to what pet owners are looking for. MacKenzie was very helpful. The dogs loved her. Thank you for running out in the cold after us to bring us a bag we left at the till!

Took my puppy for his first grooming visit. Paid for the Bath and Brush which is supposed to INCLUDE a Nail trim, Scissoring feet & pad shaving, and Sanitary trim but apparently you are supposed to REQUEST the services you are paying for otherwise they dont do it. While he smells great and is all fluffy from his brushing, he still has Grinch paws that are tracking through all the melting snow on the walkways. They tried to get me to pay in advance for multiple visits, but after this experience, I wouldnt go back or recommend them unless you itemize each service to ensure they do what is required.

This is our pet store they usually have all we need

Always has the best deals for our cats food. Staff are helpful and friendly

Anna was very helpful and guided us through out our purchase

If you like messy isles, no stock and waiting inline for the cashier this is the place for you! They do not do physical item check and the website is grossly inaccurate so you have to hope they have what you are looking for. The grooming service is the only good part of this store as they are very fast and take very good care of your pet. But youll be waiting in line to pay afterwards.

Fantastic service! Very friendly and helpful

I bought my dog here. Staff are pretty nice.

Always clean whenever Ive gone to this location. Staff super friendly and acknowledge you first hand and are easy to find when help is needed.

Always good selection of food for pets, toys and other stuff. Very welcoming cashiers, I do love this store!

I was out jogging with my dog on Sunday. Thinking that Petsmart would’ve had some water for the dogs at the front entrance like they normally do.There was no water so I asked the cashier if there was any water and they said they were not putting water out due to Covid. I just left I went over the road to A&W and they gave me water in a cup for my little dog. I do understand I should’ve took some water with me on route but there’s so many places where you can get water.I’ve traveled around the world and there’s no place where they don’t offer you water if you asked for it except for Petsmart in Beacon Hill.I will be using our establishment again very disappointing.You only get one star because the leashes and harnesses are a good price when on offer

There was an extremely helpful young lady who helped us in the fish department. She is very knowledgeable, and cares very much about the fish. Excellent service Meagan. Thank you for your help!

Took my 5 month old yorkie there for a bath and trim. When we got the groomer was very impatient and instead of letting her come out on her own I had to go in and grab her the groomer then proceeded to put a leash around her neck which we don’t put a collar on our yorkie because of trachea collapse issues the breed has and she then proceeded to push/pull my visible scared puppy through the gate. We initially brought her for a trim and bath but they found a few Matt’s so she had to be shaved. No patients or kindness! I called 20 min later to go back and pick her and told them that I didn’t want them to do it because I didn’t want the to have and traumatized her they told me they had already shaved her and regardless it had to be done. Kayla is not a good groomer as she has no patients with nervous dogs/puppies and was very cold towards me and my puppy and is probably in the wrong line of work! So not impressed! Will never take my dog back! Especially when I told her about my concerns she laughed them off

Great place good staff lots of help tk

This location had really friendly service and some good prices on sale items. You can test your aquarium water for free here!

The store is clean, well organized, and the staff is knowledgeable.If youre looking to adopt a new friend the staff here can help you out. They can also help you find anything you need for your pet friends be they furry or scaled.The prices at PetSmart are great too.

Not what it used to be. Marilyn and Dora are no longer there and the there seems to be no one who is experienced or friendly, especially with nervous dogs. A different atmosphere. Will be finding a new place.

Great store with wide variety of fish and items for tanks, etc. Clean and fair prices.

The first time we went to have our dog groomed she came back with a severe rash that required veterinary care. After seeing the vet we went back to petsmart, with our vet bill and told a reluctant manager what had happened. After about two months of unreturned phone calls and unsuccessful visits to recover our expenses they eventually came through. The staff was friendly enough but the manager was very evasive. We found a good groomer but unfortunately lost her after a while and decided to try petsmart again. She came back again with another rash, that has now turned into a fungal infection that we have not been able to cure since December. Again petsmart having been given the vet bills is not responding.

I love this pet store. They carry Inaba Churu which is like “crack” for cats (and cheaper than Amazon offers it). The staff is helpful, the store is clean and the product range is very good. They were the only store I could find in the city that carried the Mother/Newborn cat food I needed.Petsmart offers cat adoptions.I love looking at the fish and reptile sections as well.

Friendly staff. Quick curbside pickup

This store needs to improve in customer service &relations. If the item that iam going to get listed on the flyer was sold out, then they dun even bother to offer alternate options or other deals. Whereas I visited one in NE and near Chinook mall, they always offer me other options and always pleasant experience except this location. This store always lack in customer service, they always say it is what it is

The staff treat you like their own as soon as you walk in. Will be doing buisness here instead of other petshops

Clean. They have alot of fish, live insects for reptiles. Clean layout. Easy to find items.

My puppy had his first grooming experience today and we couldnt be happier with the service we received. The staff was wonderful and friendly. Thank you for the great work that you do!

If your looking for reptile items i suggest going somewhere like pices or j&j reptiles. They did not carry the snake hook i required but it is fine for smaller snakes. I have a red tail boa so they could not accommodate my needs. Other then that they had amazing service and the staff where frendly

Store was very clean and organized. Every staff member we bumped into asked how we were doing and if we needed any help. Must be good management.

I love how they do free pictures with the Easter Bunny and Santa!

Really good service. Staff answered out questions quickly.

A place with friendly environment for your pets.

Excellent staff. Whether it be in store, or curbside pickup, I always enjoy going to this store to pick up car food and toys for the kitties.Very friendly & knowledgable staff.I absolutely recommend this store to anyone with a pet.

Super helpful staff, always willing to help.

I have been coming to this location for 6 years now. Taken my puppy for classes , bought food, toys and to grooming. I have used all of their services throughout these years and been a loyal customer. Today Friday January 29th 2021 I had an appointment at 4:15pm for grooming for my dog. I was running 5 min late and arrived at the parking lot to receive a phone call saying they have canceled my appointment and my dog could not be groomed... even though I explained I am here and its only a few minutes. Talked to one of the associates asking why is this happening and her response was ya sorry its the way to goes. I asked for her manager to which she replied she is away this week but she will call you next week. The level of improper customer service is shocking and frankly missing. For somone who also works in the Frontline we must understand how important our little ones are to us and they help us coop and get through these tough times. If this was a service for my self and I was late a few minutes and I was rejected I could understand but for our little ones.... unfortunately its unforgivable and the lack of compassion and professionalism was suprising. Treating customers properly and answering their questions respectfully is always a great way to build loyalty. This was not the case unfortunately. I am deeply saddened and disappointed

Ok , so I am changing my review of PetSmart . I have used them for years for multiple animals over the years. But that all stops this week. I have never, ever been treated so poorly and derogatorily. I used to deal with this store for a long time, with a few of the past managers. But the staff and management now have horribly poor customer service skill or tact with dealing with customers. On Monday I phoned the location to help me decide on a cat tree. (The website shows very few ) . The staff member that answered the phone was Nathan, when I asked him if they had many taller cat trees in stock, his response was theres way too many in stock to help you, just go online and figure it out. That in itself should have made me hang up and go elsewhere. Instead I gave him the benefit of the doubt , and asked if there were many over 5 tall. Again, I got the same response from him, and he also added I dont have the time or the energy to help you. I re asked him his name, then I asked for the manager Bill, who is no longer there. Brad is the new manager, who answered the phone after a couple minutes. The response from Brad after not even explaining anything, his response to me hes a second generation Canadian. I was at a loss for words, I tried to explain to Brad what I was looking for, but he would have none of it. So i ended up hanging up, and have since went elsewhere for my cat tree. This phone conversation has bothered me so much that I am making this public, and have tried to contact PetSmarts head office, to no avail in 5 days. I cant believe they were assuming that there was, or is, a racial issue over a phone call. When there was absolutely no inkling of one. If there was would I really be putting it all over google? PetSmart will NEVER see a red cent from me or my family. I sure hope the higher ups actually do respond .

The staff at this pet store are patronizing and condescending. On two separate occasions I have tried to buy tropical fish and the staff have been more than interfering claiming my tank was unsafe, too small, or I was carrying the wrong kind of fish. I have kept tropical fish and bred them as far back as the 1970s. The two staff were young and they acted like I didnt know what I was talking about. There must be something wrong with the way they are being trained, the workplace culture, or the management, for them to act this way. Staff should be courteous and ask only what is needed, then do their best to accommodate. The staff act like they are trying to protect the fish from you and they dont want to sell them to you. It is a horrible place to shop. I doubt Ill be back. Stay away from this store unless you want to grilled before you buy something.

Low on cat toy stock right now... covid? But normally they have all I need and more pertinent products than other pet stores.

Good selection

Had everything we were looking for

Patti did a very good job grooming Chloe.

We brought our large dog for her first treatment here. Marilyn was amazing. She was able to help our dog with treatment that made her unsure and took her time to ensure it was a positive experience for everyone.

The staff at this pet store are not friendly. they acted like I didnt know what I was talking about. There must be something wrong with the way they are being trained, the workplace culture, or the management. Stay away from this store unless you have to

Extremely disappointing grooming service today. I took my dog in for a simple routine nail trim. I left the room prior to the groomer starting and was asked to return in 10 minutes. When I re-entered the room I could hear the groomer speaking loudly and abruptly to my dog, hey, stop that, stop it!! while my dog appeared in distress, panting heavily. I was not acknowledged at this point so I left the room to pay for the service. Came back a few minutes later and the groomer appeared done. The groomer, whose name I will not disclose, handed me back my dog and the first thing she said was hes really bad, he should be sedated at the vet next time. He was actively bleeding and his paw was matted in saliva and blood. She preceded to tell me that she had cut one of the nails too deep, but that he didnt cry so it probably doesnt hurt...??!?!! Pretty sure cutting into the quick is intensely painful due to the heavy nerve supply in that area. I understand that trimming too deep happens, but it was the lack of compassion and the unsympathatic attitude displayed by this employee that was really quite disturbing. She showed no accountability as she blamed my dog and then said the table was slippery?? No apology offered and no attempt to comfort my dog who was in obvious distress. She just stood there with her hand on her hip while I tried to comfort my dog. As a customer, I expect that each individual groomer be aware of their limits--to seek assistance from their colleague in a situation where the dog may not be the most cooperative (since the owners are not permitted to enter the grooming area to help), or to just STOP if there is any kind of perceived potential for the animal being hurt. You are a professional service but your professionalism was profoundly lacking.I have been taking my dog to various groomers/salons since he was a puppy and this has never happened before. He definitely is a nervous dog but others have managed to calm him down and at least make the effort to comfort and talk to him a bit before coming at him with cutters. Needless to say, it was upsetting and I left feeling very disappointed. Over two hours later and my dog continues to lick his one paw incessantly.

Not coming back for grooming! No compassion and patience for our fur babies!

Always polite! Always well stocked! They are doing an incredible job during this pandemic and it is great to see that we are still able to take care of our pets!

Okay place. Not many of them around Calgary

Decent store. Franchise has good prices on some of the things I buy. I found their curbside pickup service to be easy to use when necessary during the self isolation times.

Great place to get pet food. Lots of selections and prices are not that bad. There delivery is really awesome as well.

So far Ive founs everything I needed as a new pet owner

Friendly and helpful staff, and good products. I dont usually shop there because they are a little more pricey than other places.

This place is wonderful. I enjoyed coming here and I hope to come back soon. The prices here were decent, less expensive then some places I shop. Great business. When I first came here, I was recommended to come here by a very good friend, and so I did. In return, I bought my friend stuff, and she enjoyed it, and so did I.

Staff is not friendly. First they were very rude about that we didnt wear masks(we are exempt) Secondly They WOULDNT sell us the fish we wanted. Kids were very disappointed 😞 We have different kinds of fish in many different tanks for many years. They treated us like we didnt know anything about fish or animals.Very ignorant comments. Not going back there. They should educate their staff on how to deal with customers.

Was hoping to bring my corgi puppy in for grooming. They asked for proof of rabies vaccination. I showed them an invoice, which itemized one DEFENSOR 3. A quick Google search reveals is indeed a Rabies vaccine. Nope, wasnt good enough for the groomer. I even showed the little QR code tag that comes with getting the vaccine, and her response was that I couldve got that anywhere and put it on any dog. So they turned us away.

Great staff working here the staff seem to really care about customer service and pets that visit. Thank you for your support

Engraved dog tags

Had a great experience here. Super friendly and knowledgeable staff. Will start my dogs training August 11th, hopefully get him to stop trying to eat me or use me as a chew toy lol.

Amazing experience. From the greeting, service, till, and help to the vehicle. I have 2 small kids and the staff really took time with them and us. Friendly, knowledgeable service, and overall it was awesome for my family. One of the best in-store experiences I’ve had in a long time! Way to go Pet Smart Beacon Hill!! I’m coming back!

Do not use their grooming service!! They do have great staff and good selection of products. However I took my 3 month puppy in for a bath & trim. Later that night after I picked him up I noticed he had a fractured canine tooth (they brushed his teeth as well) his teeth were fine before I took him in. Also he had a big rash on his belly area it was dark red and appeared the groomer cut him up somehow. Terrible grooming service, do not trust them at all.

I took my dog Clifford in to get groomed. While I was signing my dog in I heard a dog yelp several times while the groomer clipped his/her nails. There was blood on the table, this proves that she cut the quick, 3 times on the same dog. The groomer kept going and didnt even care about what she did. I then decided to stay and watch my dog (with a different groomer) get groomed. As I was watching another dog yelped a lot and I saw blood on the table. I then reported it to the one of the store managers, he just defended his staff and tried to imply that I didnt understand grooming. After this I went back to watch my dog and he was getting his nails clipped. This groomer also cut several of his quicks. One of the nails that she caught the quick on is white, you can see the quick in white nails. I then talked to the grooming manager and she gave me a ton of attitude and said from this point on I will mark your file as inactive. So she did not say sorry and she banned me from the grooming place, not that I would ever go there again.

Not so many pet but the choice of articles is big enough..

They have great prices for members. And a membership is free of charge!

Has All I need for Princess needs

Suddenly you have the worst customer service.. what happen?

Friendly staff made for a good experience. Some good deals.

Took my 6 month pup for her first grooming here. When I walked into the grooming area, I was not acknowledged in any way but another customer was upset because they kept referring to her dog by her other dog’s name that had passed recently. The customer was understandable upset but the employees didn’t do much as apologize and blamed the computer system. When I was finally noticed, I was told to sign multiple contracts. To speed up the process, I asked what the contents were and the employee, Shay, laughed and said she has never read it before and doesn’t know. Shouldn’t an employee be familiar with the paperwork they hand out? While I was signing the papers, another employee said that she’s feeling ill and wanted to go home - this was the groomer that I had been booked in with. She had this conversation openly in front of staff and customers and gave her clients to another groomer. Did not address me, her next client, at all. If this doesn’t scream unprofessional, I don’t know what does. I signed my paperwork, handed over my dog in great skepticism when Shay suddenly said she’ll be the one grooming my dog and tells me to come back in 10 mins. When I came back in 10mins, she said she needs an hour. When I went back an hour later, my dog was in clear distress and looked absolutely horrid. When I raised my concerns, Shay simply said that it’s unavoidable. I would expect a trained groomer to be a littler more skilled and professional when dealing with a pup. I complained to management and all they offered me were excuses. Do not come here fo grooming services or for your shopping needs - I’ve been treated like dirt by the condescending staff here on more than one occasion.

Everyone has different opinions about fish that work there. I bought fish they died that night. I took them in to get new ones, to be accused of lying, and they couldnt give replacement fish. They did a return on a couple. Person was very rude, I had to walk away or I was going to snap at her. I would not recommend going here as they have zero knowledge about fish and are not true to their word on 14 day guarantee there.

A big variety of canine and feline food and items. Offers a few reptiles and birds. Large aquariums available. Staff friendly and I believe the grooming is fine as well. Should improve the environment of the betas. They offer dog training. It would be great if they had pet boarding (also known as pet hotel).

Close to Costco. Convenient to buy our cat food at the same time when we do our grocery. Lots of free parking. Lot of variety to choose from the store to buy cat stuff. Also other pets stuff as well. Friendly staff. Cool atmosphere. Grooming the pets facility also available. Prices are very reasonable.

The staff are always very friendly and knowledgeable. They usually remember my dog and I when we walk in. Always excellent and efficient service from every team member! Thank you for taking care of my dog and I over the years!

I always use the coupons they send me to buy Greenies for my dog to help with his oral hygiene.

I go a bit out of my way for this place. Prices are better than the other popular pet store that is closer to my place. Staff are always available to help and are awesome.

Sucks only 1 adult per family to go in due to covid, but its quick and easy. Everyones super helpful!

We really love bringing our pup here for a bath and nail trim. They must be doing something very right since I can hardly contain our dog when he gets into the store. He tries literally prance right into the grooming area. All the groomers we have ever talked to and met were super friendly and very nice. They treat my little guy the way I would want them to. We will continue to bring him here as long as this level of service keeps up.

I like taking my dog to be groomed there. Noah did a great job and the groom prices are reasonable.

The staff was very friendly and happy to help!

Great staff. Awesome store. Definitely meets the needs of pet owners. Worth checking it out.

I love this pet store. They have ample variety of bird seeds mix and the prices are lower compared to other pet shops. The store is very clean and the staffs are friendly and very informative. They take good care of all the animals in the shop. I bought a couple of budgies here a year ago.

Awesome selection for all your pets

Its clean and organized. I was able to find what I needed right away and the things I couldnt find the staff was able to find for me. I asked a few questions about pet adoption and they were able to educate me right away. They already knew the process and how much it would cost for each animal. I wouldnt hesitate coming back again.

The store seemed crowded and un organized 3 of the things I grabbed from the bird isle was in the wrong places so wrong prices took more time going back and forth and looking for correct prices ect..very annoying and the lines were long to begin with

PetSmart is an amazing company. I love that they support Pawsitive Match Rescue and other shelters to give all those beautiful animals a great second chance at life.

I was walking around the store looking for items for my new dog and no one assisted. I slipped in some urine on the floor. I mentioned it to an employee and they said yeah and waved. When I walked by to go to cash it was still there not cleaned up.

I ordered something online and got curb side pickup. The staff were professional, polite and quick.

Good store, typical chain. Grooming hours are very helpful since they go late. Cant book certain breeds online for grooming appointments which is quite frustrating. Grinning staff are really nice and treat my little guy really well

Due to Covid I placed an online order on a weds evening and it was delivered FridayGreat service. Great product

Store has a good layout and the staff are always there to greet and assist with your purchase. In comparison to other pet stores I find their pricing to be very competitive, plus the newer rewards program provides more incentive to remain loyal to the store. The often will have sales or offer items at a reduced rate if they are getting close to expiry; and i can appreciate this.If you are seeking healthier grain-free holistic options there is a lot to choose from!

I am absolutely disgusted by the the clear lack of compassion that the staff here has for their animals.I was just about to check out when the poor Betta fish on the shelf caught my eye. While I am always disappointed by the care that they receive, today was a whole new level. Today, I saw a female Veiled Tail Betta sitting at the very front of the shelf. She was in her tiny cup and I was honestly completely blown away. This poor girl did not resembles fish anymore whatsoever. Her fins and tail were entirely rotted off. She looked like a grey and brown log floating in the water.I took a moment to compose myself before I asked to speak to the manager. I expressed my frustrations to her and said that if I could could take her home for free, I would care for her and and give her the life she deserved. Because she was clearly going to sit on that shelf until she died.The manager started spouting excuses and said that she would take the Betta to their “infirmary” in the back.The manager had so little compassion that she was not willing to give a $5 dollar fish away for free. Instead of giving the fish to me, she took it into the back claiming that they would take care of it.Clearly that fish is not going to get any care and was merely moved to private shelf in the back where it will be left to die yet again.I am disgusted. I will never set foot in that store ever again and I sincerely hope that after you have read my review, you won’t either.UPDATE:I went back to the store today because I just couldn’t stand the thought of leaving her there. I went with the intent to buy her today.When I asked, the same manager said that she couldn’t sell the fish to me because it was being treated in the back. I certainly hope that it true but it in no way makes up for the lack of care the Betta received that let her get up to that point.