I went to this Canada Computers Burnaby location today for a Display Port Cable for my business. The store was well laid out, I found what I needed in a couple of minutes, and the staff were helpful and had me on my way in no time. Pricing was good too. I will be back and recommend this location.

First off they do not pick up the phone ever, took me 2 days to get a hold of them calling 8+ times.When I finally got a hold of them I asked for a 3060TI, they told me the price was 689.99, so I drove out of my way about 30-35 min and when I arrive and go to buy it the price was now 899.99, they said it was an old price and didnt even say sorry or anything.DO NOT SHOP HERE TERRIBLE SERVICE

Good prices, awesome selection, excellent service! I am very satisfied with my experience and would definitely shop with them again!

I normally do not go out of my way to write bad reviews but this store takes the cake. In an effort to buy a graphics card I called the store 6 times in one day trying to see if they had any in store, not a single answer. I gave up for the day. The next day I try calling a little earlier shortly after they opened and got an answer almost immediately. I asked if they had any 3060s, they said they had a 3060ti for $689, score. Since they cant hold it for me I rush down there, a 30 minute drive out of my way. I get there, its on the shelf for said price, get through the entire transaction including making an account with them whole thing took probably more than 5 minutes. Final price pops up on screen... $1004.... what? Card was priced wrong it was actually $899, over $200 more than what was discussed on the phone and displayed in store. When questioned the employee offered no apology for the mistake and instead just said oh thats an old price. That price being close to scalper prices we decided to not buy it and drove another 30 minutes back emptyhanded. Worst customer service ever, guy talked way too fast and I didnt understand a word he said and when he screwed up no apology was offered at all. Never going back, I recommend you go somewhere else.

I came to the old location a while ago. The staff were kind and quite helpful. I prefer this store over the nearby Memory Express, if only they had a price beat policy like them!

Real good people, really informative and helped a lot, they also teaches us with detail and facts and had patience I would highly recommend this place and the employee I want to thank Kristian. For helping me shop

To the reviewer who posted 3 days ago, Todd Mann.I am shocked you think you can walk into businesses without a mask and get upset when they tell you that you need one. You go as far as to say their business is Communist ran when their Canada-wide website says masks are required. Please be more considerate about the people around you and less selfish about yourself. This Pandemic is not a you problem it is an us problem as in all of us together. Just because you are tested every day does not mean it is impossible for you to be a carrier.Canada Computers has done an amazing job staying open throughout this Pandemic and I applaud them for their continuing service!#WearAMask

Good place to buy computers or parts. Good service.

I have been a long time customer of NCIX, and then Canada Electronics. ...I spend 1-2 grand a year and have all of my computers built from there, and 100% of my monitors, chairs, and spare parts purchased there too. Today I walked in and despite being tested every other day, I was harassed and told to leave for not having a mask. ...despite there being NO mandate in BC. I have no plans of shopping there again and it will be referred to as Communist Emectronics from this day forward. Be well, it was a good run.

Great prices at a local store, very nice employees but the return policy here isn’t as good as memory express or amazon. You are better off buying hardwares at amazon or memex if the price matches.

Parking is a bit difficult to get to sometimes especially when it’s busy. Paid parking in front of the store but that’s not available 3-6PMStore is about the same as any other Canada computers. Much easier if you reserve online and then pick up in store

PHENOMENAL service from Tony, Ricky, Kristian and TREVOR! Trevor, youre a legend brother!! Thanks for all of your help and hard work, boys!!Also, they strict with the covid protocols, I felt very safe in the store.

Good support and good products.

They had what I wanted in stock so I order led it for store pickup. The order process was simple. When I arrived at the store there was quite a long line up to get in. All-in-all about 30 minutes to get in and pick up my part.Other than the wait -which is understandable these days - the whole process was efficient and easy.

Must visit once before making your purchase at any other electronics store...

Not as good as the former company NCIX Computers but still very knowledgeable staff and good prices. Not a very good store layout so could use a merchandising expert to come in and help them. Other store like the Costco computer department recommend them over Costco.

Like all pandemic protocols, a bit of a wait initially but once you start to get served it was fast and efficient.Some products very well priced. Quite Happy.

Im not pleased with the way theyre handling the current conditions. All items are final sale, and if you place an order for in-store pickup, youll wait in line outside the store with everyone else (including those waiting to browse). Combine that with requiring a 50% deposit for waitlist items.I appreciate their occupancy limit and social distancing encouragement, but other stores are also managing this and offering much better services - curbside pickup, separate lines for in-store pickup, regular return policies.

The staff here are very knowledgeable and was very friendly. Tony and Kristian (not sure if I spelt this right) was very helpful with all the questions I had about the gaming computer I bought.

Honestly, go walk across the street to Memory express. Canada computers is not only withholding GPU stock for 3000 series to only use for pre-built computers. Theres no price matching and theres no returns or exchanges at this time. They blame covid-19 for everything bring final sale. This is the only electronic store that has everything as final sale. Ill even go as far and say best buy is better. Just avoid only go here if its your last resort.

Freindly staff but not easy to find parking spot

Pricing error in a published flyer. How can a company advertise a price in a weekly flyer and not honour it? Ask these sleazy scalpers who pretend to be a retailer supporting the community! Apparently its totally ok to just change your pricing digitally and tell everyone it was an error. Why dont all retailers do this when you walk up to the checkout?! Last time they see a dime from me.

Trying to order 3070 or 3080 for my nephews birthday. unfortunately I am an essential worker so I cannot sit in front of a pc refreshing page all day.

Cancelled my back order for no reason. Also, just noting there are allegations that CC is holding GPUs for their pre-builts when they actually have the ability to fulfill backorders but choose not to. This is not an allegation to only this CC, but to CC as a whole. I will not be supporting CC any further, personally.

Good place and nice stafff

I spend around 2.6k CAD on a graphics card here and its like they dont care about either the graphics card or my satisfaction.Theyve got the knowledge and skills but again, they literally dont resolve things unless I go there in person.I know its covid and all but the ONLY way to have any contact with them is to actually go to the store (ironic). They dont respond to emails regularly and have been instructed to not pickup calls whatsoever.Probably the last time Ill ever buy anything from here.Maybe take a few things from Memexs books (like picking up calls).

Really enjoyed going here unfortunately during these tough times of the pandemic they are the more difficult. However when I came in to do a backorder on something, KRISTIAN, was very helpful and really lightened the mood in terms of the environment were currently in. This guy really knew his stuff and was a good help and just overall excellent service. Thanks Kristian!

Staff are knowledgeable and accessible! This is my go-to store despite not being in my neighborhood - such a difference from the Grandview location!Didnt even have to wait longer than 15 min on Christmas Eve - they do a good job with limiting customers for covid procedures. Happy to wait, but never kept waiting long!

Very efficient sales process and knowledgable staff.

Handled pick up of my online order very efficiently and strictly controlled access to store for COVID-19 health measures.

This store had a MASSIVE pile of graphics cards today (RTX 3060 all the way to 3090s and 6xxx series Radeons) - Im talking something very huge -that they chose to not scan into their inventory. Instead, they sold it direct to people who were lucky enough to be at the store, and their closed circle of friends who were notified by those customers. The website mentioned NONE of this inventory. Others who werent informed about it including myself, and those tired of waiting months on backorders got nothing. This is an unfair practice that only benefits random lucky people, and those that live or work in the area. While Im glad my friends got their cards, Im also very disappointed . Call me a sore loser , I dont care- Ill be boycotting their store. I hope corporate takes a note of this practice.

Wanting to build a new computer. WENT to the store on a Tuesday around noon, door was locked, sign saying you need to be let in by an employee. I waited 15 minutes and no one came.I phoned the next day. Wanted to put my name on the waiting list for a 3080 and a 5900X. They wanted me to come back in person and put down a 50% deposit. No word as to when stock would be back.Run away from this place. I wouldnt trust this place to hold $700 in good faith.

Usually have a good experience here except when I went for an ssd mounting bracket. Guy says We have some but not what your looking for and just cringes at me instead of helping me find what I AM looking for. Did not feel welcome and quietly left.Not sure Ill come here again if the staff will just cringe at anyone who doesnt know exactly what they want or need.

The sevice was fast. However, the guy helping me was not at all ready to help with my questions. Everything i asked him i was told to look online for.

Great selection, but so unfriendly and unhelpful, which is unfortunate for a tech store where many customers do rely on advice from the staff to navigate.i 100% appreciate the safety measures they put in place to protect clients and staff, but as you are not allowed to browse, compare and investigate you better know exactly what you want. They really do not like you having questions or not having your purchase picked out ahead if time. At that point ordering from Newegg is the better option plus you do not get all that condescension that way.

Doesn’t pickup calls?? How do you even contact the store. Absolute rubbish

Really good computer shop the guys here are fantastic at repairing and upgrading computer systems.

Awesome place. I bought a corsair RGB ram from here and the employees were super helpful

Well stocked computer store with enthusiastic staff eager to help customers.

Kristian was a great help in helping me find which GPU would be the best bang for my buck! Greatly appreciated his help today!!!

The service here was fast, friendly and it followed the health guidelines for preventing covid spread. I will absolutely comeback

Dont ever expect them to pick up the phone when you call. Ive been trying to inquire about my pickup order which I still have gotten no confirmation email for after a long time and I cant even phone them to see if its available. Now it shows Out of Stock, so Im not going to waste my time going to the store.Deciding to buy a PC part at Canada Computers was a huge mistake that I will not be making again. Go to MemoryExpress instead if you want to actually receive your product.Update: Its been two weeks and still havent heard anything about my order.Update #2: Its 3 weeks later now. Got an email today from Canada Computers saying theyve now cancelled my order out of nowhere. Please do NOT shop here.

Great guys! offered me some info about a preorder that I didn’t get elsewhere.. appreciate the honestly and information.

Sales Associate was helpful explaining about deals and which is practical

The staff is friendly and willing to help you out with whatever your needs are. When on sale prices are pretty good and its all in all a good ecperience.

Good price and service

Came by to buy some parts for my PC build. Staff were very knowledgeable about upcoming processors and very budget wise. S/O Gary and Kristian. Thanks for all the recommendations and help

Always have what you need

Pretty accessible location with parking. Plenty of variety in stock and a place to test out mech keyboards which is pretty nice. Social distancing practiced. However service was just average.

Doesnt matter what time of day or what day of the week you call they WILL NOT answer their phonebut dont expect to drive 20 minutes to go to the store to get the information you require as the staff is not interested in anything other than acting as a simple transaction counter. Very smug and condescending attitudes, as if these dweebs had formed the silicon themselves.Store hours change on a whim- was 10-7 Monday to Friday, but suddenly after the weekend they changed all store hours to Wednesday to Friday.. Now its back to Mon-Fri. Can I trust it? Probably not. Is it inconsistent and unreliable? Hell yeah.

I wanted to call ahead before driving the twenty minutes for a psu motherboard cable. After the first unanswered 5 calls I decided to call 13 more times to see if anyone would answer. No one answered at all, the best part is they dont have voice service setup for call backs. Also interesting is the lack of follow up to earlier ratings and opinions. Obviously they dont care and management is clueless. Oh well NCIX had better service and they were helpful how long before this company dispatches.

Trevor is a good help. very knowledgeable helped me figure out a problem. the rest of them i havent really interacted with as much but they all have good Canadian etiquette

Great staff, good price, no waiting and the website gives you a chance to shop before you get there

Zero person wait line and empty store, they locked their doors and i still have to wait 15 minutes to be let in the store. no wonder people like big box stores more

Attentive service and try their best to accommodate date. Stringent covid19 measures.

I went in that store yesterday to ask for the cost and time of swapping and cloning an NVMe M.2 SSD drive and I was told it could be done within hours the same day, for $89. Today I call to have it done, I get told four days ETA and an extra $20 charge for the swapping. So I ordered an enclosure on Amazon and will do all of it myself, for a fraction of the price and time.Please give the right information to customers when they come in your store.

Great deals friendly staff overall a good store

My husband goes here and so I got his review. He is a IT business owner and often gets parts from Canada Computers. Its convenient that they bring the parts to you. You tell them what you want, they find it and bring it to you which takes a lot of annoyance out of shopping. The staff is pretty knowledgeable, prices are pretty good and they have a large selection. I get computer parts from them and I have yet to have a bad experience.

Went in to purchase a monitor and they werent price matching.. salesperson was rude and short and wouldnt offer an explanation. I walked out without purchasing. London drugs had the same monitor $80 cheaper, and with their price protection guarantee, they had it $100 cheaper during boxing week which was refunded without question or issue. I think I made the right choice.Would not go back to this location.

It was awesome! I came in with a lot of questions and they helped me with all of them! Walked out with my ram upgrade and dual monitors for my new setup. (They also built my PC earlier this year and it is a monster!) Shout out to Kristian for being the man! Highly recommend this place!

The staff at this store are always very helpful and knowledgeable. Whenever I want some good expertise and more personalized service, I definitely go to this store. They have made me a loyal customer and even though their prices may be a bit higher sometimes, to me it is well worth it because of the service! I would rather give them my business than a big box store or Amazon.

Always a pleasure to work with these guys. I do a lot of builds for customers and the Burnaby location team has never let me down!

Service tech rep, Lance, is a down to earth fellow & most importantly, honest. Hes extremely knowledgeable in hardware, Win, Linux & other skills. I have yet to seek the assistance of their other technical professional, Leo, who has assumed the responsibilities of their previous service tech named, Shae (spelling?). Shae, was also a wonderfully helpful person. So far, their tech savvy crew have been a fantastic bunch.To me, after sales service is the pinnacle to any retailers success when many shoppers are engaging more into on-line purchases nowadays. I still do enjoy a walk-in store front whereby I can interact with sales reps for their know hows to make an informed decision. Their in store staff are always friendly to deal with.Although I have bought tonnes of products from them, I have never had to return an open item back even thought that I know of their 15% restocking fee. But as I had just found out today, theyve done away with restocking fees!!! I nearly fell off of my chair when Ricky told me of it over the phone.Keep up the good work you guys & gals!

They dont answer their phone. I called 8 times in the last hour to ask a question and book a repair time but they dont even pick up! It doesnt seem like Im the only one with this issue.

Very friendly and helpful and they make sure you wear a mask and clean your hands

What a great experience at Canada computer Burnaby. Lined up about 30 mins to get in, due to covid. Kristian welcome me and my friend in the store. I tried to get some info about the AMD GPU I preorder few weeks back. Kristian not only gave me well explanation whats going on with the AMD situation, also help me check my spot. Then I ask some other question about Nvidia GPU. Again he gave me all the answer I am looking for. Hes service is well belong my expectation, since I dont have much good experience with Canada computer Richmond . Guys, I swear you will be worth the time to go visit Canada computer Burnaby. They will not disappoint you. Thanks again Kristian .

Looks like they took over the location of the former (and bankrupt) NCIX. Service was friendly and prompt. So far a positive beginning for this new company taking the plunge into the higher rent computing/electronics retail market. Some of their pricing mirrors that of the former NCIX, being able to beat out prices of other stores in Metro Vancouver and even online entities such as Amazon.ca. I cannot speak for their online order and fulfillment.

Headed into CC this morning for the Black Friday sales. Was greeted by friendly staff(even though it was very busy) as always. Ricky has helped me out on more than one occasion and his product knowledge is amazing. The store manager was friendly and approachable. Highly recommend anyone to visit this store!

Helpful staff but can have long line ups

The man who opened the front initially said he was at full capacity and we would need to wait in the line which was perfectly reasonable and we agreed. He then continued to ask why we were there and we told him we were there to see the selection of headphones. He became very aggressive and refused service unless we could give him the exact model and brand of headphones we wanted to purchase. When we explained we were there to see the selection before we made a purchase he continued to refuse to let us wait in line to enter. With such aggressive and hostile service I wouldnt recommend this place to anyone. Use amazon or newegg instead.

Not a great time to check out products, since there is limitation on the number of people in store, the staff would expect you to already have something in mind to purchase or fix, before going in, otherwise, they press you to leave without letting you asking any questions on the items that you might be interested in. You should definitely make sure youve already had place the order online, or something you want to fix before going there.Might come back after pandemic.(P.S. The middle age guy with glasses really has attitude issue. Not only I have experienced that, but other negative reviews here as well. It could be nothing to do with pandemic, and be something else entirely.

Very positive experience with the store manager!I was looking for a business laptop and found the newest Zenbook fits my budget and needs. The store manager Cissy helped me choose the right configuration and follow up with me for the order (since it was heavily back-ordered). Not only she immediately notified me when the shipment came, but also making my life easier by changing the pick up location in the Vancouver store after knowing my business is located in downtown.I think a genuine personal touch is very important nowadays in the e-comm dominating era. Making orders online and having it shipped to you is convenient, but having real interactions with professionals will actually give you extra piece of mind when it comes to purchases like this.

Have been there several times and have only experienced great professionalism and kindness.

These guys will never pick up a phone call so if you make multiple backorders you wont know which one arrived

They need to have a personal call assistant

Good, friendly service

Service is not good as other Canada Computer store

A dude managed to get me a rgb gaming chair for the same price as the regular version. 10/10 would ask empolyees for help again

Good price. Nice staff.

Good selection and knowledgeable staff, but absolutely horrible service. My boyfriend built his computer exclusively with them and Liam was very nice and helpful, made plenty of recommendations and scored a nice 4 grand sale for the store. A week later we had to return the headset and the customer service rep tested it and issued the refund. We headed into the rest of the store to look at other parts and the rest of the store staff gather at the customer service desk to talk about the returned headset. They mentioned it was garbage, everyone has problems with it, they know better than to waste money on it, etc. The great irony is that not one of them discouraged us from making the initial purchase, because... 4grand sale, and one of the girls had even initially commented that she has the headset and it works great. Oh and today, when purchasing a different headset she mentioned she has this one too! Does she just collect headsets for fun? Maybe dont recommend trash products to customers just to get a sale. Thats a serious lack of integrity and well be taking our next build elsewhere.

I will only ever buy PC parts here. The staff are more than helpful and its so easy to replace defective parts. They will make sure your new parts work properly before swapping them. There are always sales too so you dont have to commit $1000 on a new GPU. They price match so if you see something cheaper on Amazon, its still better to buy it here.

Kristian was really helpful. Had a great experience, I dont know much about computers but he gave me a lot of recommendations!

Decent in store items, very friendly and accommodating staff.

Garbage after-sales service

Sales rep have zero product knowledge and don’t have any will to check a product. Been there twice and this was the second time i bought my stuff from memory express. I’d totally recommend going to some place else, never had this bad experiences at one place. I’ve been making pc’s over 8 years now

Knowledgeable, patient, and friendly staff - took the time to answer all my questions and provide guidance and assistance when I was looking for a Custom PC Build request. Will definitely come back to get my parts here! Thanks Heewon for helping me every step of the way, this dude rocks!

***BEWARE OF GUY WHO HAS HANDS BEHIND HIS BACK with glasses***, I only had bad experiences and thats from a lanky guy with glasses that had a superiority complex and had some condescending undertones with our exchanges regarding my purchase. Not only that, when I asked where I could find it or if you can help me find it all he did was point in the direction and proceeded to walk away with his hands behind his back (superiority complex) you would think that someone who is in customer service industry would have you know customer service expertise.Ricky on the other hand was a great! He went out of his way and asked a few questions to narrow down what I needed, great customer service! Only reason for the 4 stars! Thank you

Always a great selection of computer parts and accessories

The clerk i got wasnt too helpful or knowledgeable...had to ask manager for other insights and options available for my build...the clerk said he had 15 years experience but didnt know how to use the in house computer to see what stock was available at their store...ended up finishing my build at memory express up the street-they were a great help and left no stone unturned in trying to help my needs..memory express gets 5 stars in my experience with them.

Was a little annoying to wait outside, but no fault of the store. Amazing service as always.

Bought my ready go system from the Vancouver Broadway store almost a year ago... I stream and game frequently. My case fans were starting to get really loud. I called and asked the Burnaby location if the fans are covered under the 1 year warranty and it is! So I brought it in.. also mentioned that I’ve had a couple blue screens and freezes after the last time they replaced my RAM (earlier this year, another issue that they fixed with no questions.. one of my original RAM sticks was faulty, so they swapped it with new ones)The Tech was able to identify two fans with worn out bearings and replaced them.. and also replaced the radiator fan. Of course having all 3 front case fans replaced would’ve been ideal but this was still great service! He also adjusted my RAM settings in the bios to run at optimum settings.I’m kind of regretting not buying the extended warranty.. which includes free cleaning once a year. That peace of mind for another 2 years would be amazing haha.. oh well, I’ll definitely continue doing business with Canada Computers in the future.

Very clean and they take social distancing seriously. Everyone was wearing a mask and let only so many people in. Even with all of that we got great service and found what we needed within minutes.

The experience in the Metrotown location is not quite good. I was looking to buy a audio aux cable and trying to ask for help in comparison of different product, but the staff just gives a vague answer and did not even look between the two products. He also rush me to make a purchase even I have another problem that needs to be solved. Instead of helping me out, he just keep asking me to search google. Im thinking why dont Canada Computers just put a PC or iPad at the storefront to let people google it, instead of hiring a staff that cannot help out customers. After that, it took me 2 minutes walk to a store next by call memory express, the people in ME is patient and professional, they had helped me solve my cable problems. I dont recommend other customers coming to CC, just take a minute walk to ME, which provide much better services.

They have some of the best customer service Ive ever encountered. My husband and I were in there on Sunday, as we needed to have a graphics card installed into his computer. Lance was not only very friendly, but incredibly knowledgeable and helped us upgrade his whole computer at a fraction of the cost. The other staff members were lovely to speak with and I will definitely be coming back. Thank you!

Everything went fine, so it tastes ok. They take covid seriously and I approve

Went in with a malfunctioning desktop PC. Left with my PC back in working condition. So pleased with the service these guys gave. Such friendly and polite staff who know what they’re talking about. The two main techs are extremely nice and knowledgeable about PCs. Trusted them 100% and wouldn’t have asked for a better place to bring my computer. Highly recommend.

The only place I would go for computer parts. As many times as I can!Geeks will enjoy this place as will anyone that cant find ~computer related items

Be careful using their services during covid:Non of the lower mainland locations are answering phones. You can go and buy whatever you want, but you will not get support over the phone or via email if something goes wrong.They are not answering phone calls or emails, i have a defective product and looking for an exchange. Tried all day calling and emailed them with no responses.When i purchased my item they said final sale.The item i want to exchange is not in stock and i would like to do a quick exchange. Does not seem like this will happen...heading into the shop tomorrow to complain.

Very dishonest and rude. Bought a joystick that was sold as new but was used and broken.

I visited there to buy my ASUS TUF Gaming 706... These guys are polite and have avgood knowledge of their job.