The worst grooming experience ever, when I arrived I had an appointment for a bath, brush and nail grind I decided to upgrade to a full cut and bath. Worst decision ever, the groomer available was Michelle (from her reaction when I asked to upgrade to a full cut it was obvious that she didnt want too but she was the only groomer available to do a full cut) lets just say she butchered my baby It looks as if my 10 year old niece gave my baby a hair cut. His face was cut uneven, it seems as if she forgot to cut two of his nails on his right paw and his tail looks horrible not to mention she cut him way too low and uneven. If Michelle is the only groomer available avoid booking with her. Overall this was a horrible experience. Update after further review my fur baby has several little knicks on his belly and under his arms from where the groomer cut him too low with the clippers avoid this place if you love your fur babies.

I always love going in petsmart. It is always calm, clean, quiet, and I find everything I need. The salespeople are awesome and have great customer service skills and are warm, welcoming and delightful to speak to. I feel like they care about my pet as much as I do. And they dont even know her.

The groomer is so unprofessional! I added a note that this is a westie puppy that you need to give her westie style haircut. My boy friend bring our puppy there and they recommend a medium long which is No.5. I bet the groomer never treat a westie puppy before. You just cannot do this to a longhair breed westie puppy. She has double layers fur which protect her skin. It results the outer layer is totally gone!

Please do not take u pet to get groom here or stay. So nasty the store staff. The store so messy. The store so dark smells in store and u get a bad vibe. The birds are not being cared for right. Or feed properly etc. I bought 3 birds to get them out of there. They was sick and had to give them love and much needed diet. The tanks dirty. Etc this store so outdated. W all the money banfield hospital makes back there you would think this store would look and be more friendly. EtcI saw 8 diff people stealing and 2 workers just sitting and chatting. So sad

This place is big. It has everything. The prices are fare. The lines are long. They only had 2 people working the register. They still carry great customer service in store.

Great experience! In and out , the groomers are lovely , and my 4 leg daughter is happy with her pedicure 😊

The groomers are awesome — always do a great job, very accommodating, and they treat our Great Dane as if she were their own.

How in the hell do the NOT carry Koi Pellets?! In the heart of downtown Brooklyn NYC no less?! And every other Pet Smart I have ever been to stocks at least the most bare bones basic generic brand at a minimum?! Pet Smart?! This one is Pet Dumb! Wasted trip!

If you have turtles, they have better and more stuff than Petco... also staff more knowledgable

Very good place to pick up my animal products and they have everything for my pets needs.

Very nice petsmart. I dislike how long it take to get my pet to the groomers. There was a line outside the door with other dogs so it made it highly uncomfortable for the dogs. Overall my dog had a nice bath.

Always a nice place to go there find most of my dog product.

Pleasant, helpful staff. Well kept and clean shop.Just found PetSmart does not carry the wide variety of products as other comparable petshops. Theres too much focus on their own line of products, which would be fine if it werent for the discernable tastes of our dog, cat and fish 🤷

Really great store easy to shop wish I found a really great product for urine odor I didnt feel over whelm staff was help by the way Im a new puppy owner/mom..

Wonderful place to bring your pet to get groomed and pampered. Highly recommend Petsmart on Atlantic Avenue. 🤗

Whatever your pet need you can get it there. Good customer service

Great place to go for your furry loved one. They have everything you need from grooming to a vet to a new chew toy.

Good place to shop for kitten wet and dry food. A little expensive tho.

My dog is absolutely in love with this store. Whenever we walk by she has to go in - people on the street comment it’s that apparent.The staff here are really friendly and helpful. They have most things we need for our dog. Fun Halloween costumes too!

Ive been taking my dog 🐶 there for 6 years to get her groom and the only one that I allow to do the job is Jeannette my dog is in good hands with her

The staff is always friendly and it is easy to find things that I need.

My dog likes it but I rather by local.

Cha is the absolute best groomer!

Took my cockerspaniel here for a grooming and they did a solid job... solid communication

Compared to other pet stores this is my go to, based on having a nice and knowledgeable staff plus it has great selection of items to choose from.

My babies princess and prince my pomeranian love the doctor and everyone there and my new white dog prince will be going there as well and he will be going on insurance plan as well I am happy taking my babies there

The staff were very plesent

This Pet Smart has a Banfield hospital inside and they carry prescription food. Ive been going here for years for my kittys special food.. only one problem ever with an employee who lasted a few months.

Nice staff always asking if we need assistance. Animals are well kept. Place is clean. Well stocked. No complaints!

I will never take my dogs back there... I have two dogs one shihpoo and one labradoodle. Our doodle is 9 months and is still getting used to grooming however, with in a day of coming home from there he developed an eye infection. He also developed diarrhea and was throwing up. We are new to the area and getting him into a vet was difficult.

They are bot enough employees in this store and the ones that are there are not friendly at all.

If you love your dogs dont take them there for grooming, one had a cut that needed vet and staples, the other one came home with a Bunch of little cuts and still full of knots. There was another dog that another groomer threw into a table without being gentle at all. Honestly I wish I had read yelp before I went there. In ten years taking my dogs to groomers this is the first time I see something this horrible.

Best pet tags around! Ive been using PetSmart tags for my 3 large dogs for 8 years and I continue to love them.

This was my first time using their grooming services and I love how they took care of my niece’s dog Lola! I want to give a special thanks to Madi who was so sweet and patient with Lola because she has a bit of anxiety. When I first walked in and saw Madi, it was an immediate positive energy. The place is well kept, the groomers were all at the tables being attendant at work. Very professional, warm and inviting. Thank you so much and I look forward to being a regular here

Im sitting here waiting for my dog to get done with his bath and stuff. All staffs are amazing patiently serving us and able to communicate with deaf in a lot of gestures and more less communication in written. There are a few cats that Im looking at are ready to be adopted..LOL!

Quick service variety of products

I love petSmart

Love my pet smart store located in manhattan 24th St and Broadway. Gaby thr ladies the guys they are the best customer service top top always help me.

Love the vet they care for your pets and thats whats important and matters to me and the pets .

Clean big store. Good for pet supplies not live pets. They dont take good care of their reptiles

The best customer service. Excellent store. Very helpful.

We just adopted a new dog and Petsmart staff on Atlantic Avenue are extremely helpful and identifying key items needed.They were patient and willing to answer all my questions and gave some helpful tips on training a new dog.

Best dog tags available on the market. I have purchased these for all of my dogs. They are very durable and I highly recommend.

Hello I would like to know if u are selling and hamsters

It’s dark and dingy. They block the view of adoptable cats. I had to physically move this giant rolling thing myself in order to see that cats behinds it. Not a single employee came over to assist in anyway.

Entire grooming dept staff was friendly and courteous. Our groomer, Jeannette, was a rockstar. She did a great job on our Pomeranian.

Not a very good experience. I like this company and the location, but there was limited stock and manpower.

Always use the large round plastic tags. Good for a big dog and so much room for different telephone numbers and addresses

**this review is for cat grooming only the store alone is great** I took my long hair cat here for the bath and brush package. I booked the grooming through their online service, they did not have my cats breed so i specified that she was domestic long hair. The grooming service was supposed to include a bath, sanitary trim, paw fur trimming, nail clip, ear cleaning and minimal brushing. Things like perfume were listed as add-ons that i did not request. When i went back to pick up my cat i paid but I did not inspect her until i got home because she was stressed and I just wanted to leave. At home I realized no sanitary trim or paw fur trim had been done, and she reeked strongly of a gross perfume. Her fur did not look like it does when I bathe her, usually it looks fluffy. It was greasy and flat. I cannot prove that she was not bathed but it truly did not seem like she was. When I called to ask why the services were not performed, and to confirm that my cat had been bathed, the woman told me yes I remember your cat being bathed absolutely but then the woman told me that my cat was a short hair Abyssinian and thats why they did not do a sanitary trim or paw trim, proving she had no idea what my cat even looks like. Their system somehow reverted my cats breed to the default. Regardless of this, I checked and the package has the same price and services regardless of what breed you pick, and my cat is OBVIOUSLY a long haired cat, that needed the full package regardless of what breed she was wrongfully listed as. To say they didnt provide full service because on paper she was short hair when in reality she is clearly a long haired cat is preposterous. However they did provide a refund, and her nails were trimmed VERY well. I also saw the cat groomer doing a lion cut on a different cat and she seemed very experienced and skillful. So if you go, clear up the package you are getting and make sure they will provide full service. Maybe in the future i will give them another try because the prices are good and i think the next time they wouldnt make the same mind boggling mistake.

PetSmart had every product in the store I wasnt looking for, which was a dog house and dog mat. Nor did they have an Human Being to assist me with finding dog items on my first visit at the store. Now, that was PetDumb. But I did find a cute pink dog coat and healthy dog food and treat.

They have a lot of supplies in here. Its easy to get lost

These tags are great! They have lasted over 15+ years, with no wear to the engraving. This specific tag is one of the first things I buy when a new member joins are family!

This is the worst place they didn’t even let me buy the fish I came from far away worst service

Not good service ; could not find anyone on the floor to help for a long time. The cashier was very nice though

Great service. The staff was nice and very helpful. Cashier offered a treat for my faithful companion. They have a large variety of products and they are always well organized.

Prices are higher now and stock can be lacking at times yet likely a pandemic effect.

Love that my pooch came back happy considering he had a new barber. Thank you Cha ❤

Worst place ever don’t go here

I walked in right behind another customer she gets the welcome to Petsmart. I initially thought she didnt see me. But the cashier did! Looked at me and turned away to keep working on her display. Honestly if I could find this dog food anywhere else besides Amazon I would be extremely happy.

Always have the goods thankyou

Dingy and disorganized, but the staff was friendly enough and they had what I needed

The staff was quick to help me find what I needed. Everyone I spoke to seemed knowledgeable about where in the store to find what I wanted. My trip was quick and seemless. Friendly staff. Good prices.

So happy I can pick up my Dogs Prescription Food rattan than paying for shipping & having to wait. Staff are always helpful & Stores always clean & orderly

Will never go on the weekend again, its too congested..

Has some things that other stores dont.

The store itself was very nice. It has great things for pets.

This is the worst place I have been the worst service I have ever gotten don’t go here they didn’t let me buy fish because I’m black

Love here, just wish there were more variety in science diet.

I can always find what Im looking for and I loved the people

My experience was great and I would recommend Pet Smart to other animal owners. The prices are affordable and you can expect quality merchandise.

Worst place to go they didn’t let me adopt a cat because I’m Indian they said my house smells like curry and the cat will die

Horrible service at benfield hospital location Atlantic avenue. Extremely rude people at reception desk. Total nightmare.bill have never seen such unprofessional rude employees in my entire life. I will not recommend this place even if it is a natter of life and death. Please stay away from this place. I will never ever walk back to be field hospital at Atlantic avenue location. My appointment made three weeks in advance was not properly recorded by their staff. Instead of apologizing and behaving professionally trying to make it up, I was repeatedly insulted and accused of lying about an appointment made three weeks in advance. I have never felt so insulted in any place the way I was treated inhumanely and insulted at Be field hospital of per smart ayatlantic avenue. I would stay away from these unprofessional people for the rest of my life and I would not recommend this place to my worse enemy.

Always a pleasant experience and great team members

ALWAYS A GREAT EXPERIENCE WHEN WE GO THERE

I went to pick up an extra large dog pillow that I ordered through the app. The cashier brought it out with no packaging whatsoever and held it to me saying its not heavy. I have to take bring it home on a bus. I asked her for packing tape so I can at least roll it up and tape. She found the tape, let it on the counter and walked away. Not only is the pillow huge, I have a disability (multiple sclerosis). I struggled by myself to wrap up the item on the floor while she was hanging out at the entrance of the store to talk to her friend. Beyond unprofessional!

I went to purchase a replacement filter cartridge and there was none. I had underwater filter about 2 weeks, it works good but now I have no replacement cartridge. Do I make my own? Why sell something that requires additional purchases and you dont care to restock.

Lovely customer service people.

I love the things there for my dog Spartacus. The food. treats

Really nice place and nice workers. Took my dog to the groomer today and they did a wonderful job. My doggy came out looking handsome. Thanks to Madi. 😊

They always have the small breed senior food for my dogs. Everyone who works there is helpful and friendly. Sometimes I go there just to look at the fish.

I went to petsmart on Atlantic ave and they didnt have what I was looking for but overall i recommend shipping at petsmart most of the time they have everything you might need for pets

Love this PetSmart! Found what i needed for my bunny

Very friendly and cozy to shop in. They also gave me my discounts.

A place where I get all my cat needs. Friendly staff

Great prices, wonderful selection of products, knowledgeable and very helpful staff. Highest possible recommendation!

My whole experience from the very minute I walked in the grooming salon until saying goodbye was one that would deserve more than 5 stars! I had heard wonderful things about Madi. Soon as we walked in she opened the door for us and greeted us with such warmth and love. It was my first visit so I hadnt met any of the groomers but Madis energy and way of interacting with us matched exactly what I had heard about her to be! Warm, loving, light and genuine. My dog can get anxious but her magic touch somehow calmed him. I dropped him off knowing he was in the best of hands and when I picked him up he looked and smelled amazing!!! The best part was how happy he was. Madi I hope you know how much youre loved and appreciated!!! Thank you for taking such good care of my baby! I had asked Madi to go as short as possible. Ive attached two pics of my dog to show you how happy he was when I picked him up and a recent one of how the grooming still looks great.love it!!

Always short on items I need for my babies

Great 👍

Super cool placeI just wish the had live mice for my snake

Easy to navigate, and friendly, helpful staff in store

PetSmart is one of the best pet shops that Ive ever been to. I am highly satisfied with their customer service. The employees are all kind and help you find good stuffs for your pet. They all have complete supplies of pet food, essentials, clothes, toys, etc. The prices are budget-friendly and everything that they sell here is safe and perfect for your fur-babies.My dog got really happy with the new bed that I purchased for him and my cat loves the cat food that I bought for her. I am recommending because for sure, youll gonna love it here.

Nice workers .

Always a great one stop shop for the vet, grooming services, and all the products you could need

My dog was perfectly fine until i took him to get groomed and they addressed his eye were red and swollen then i realized it was sticking out and he’s crying in pain not once did she call me to tell me something was wrong until i picked up my dog. dog eye is bulging out and he can barely see either she poked him with scissors and soap went into his eye .

I shop here for my dog food and supplies and everyone is so helpful and fast. Always find what am looking for

It was my first time there with my first kitten Purple (My daughter named him and he is hers lol) getting his nail trim and his first kitten bath. Kia was amazing and very helpful. Thanks again will be back in 4 weeks.

Great employees, sad to see the that the survey is all about how the employees interacted with customers. It should focus on the layout of the store...which comes from corporate not the employees.

Great store. Varied and wide selection of a multitude of products for birds, cats, dogs, ferrets, fish, hamster, etc. veterinarian inside. Groomers available as well. Cant go wrong. FYI: always check the website to compare prices online with the store and get a price reduction based on the item that is more affordable online. 50/50 on employee staff.

Best grooming department in my opinion

PetSmart is ideal for animals and their caregivers. All manner of animal products are sold here including dog biscuits, dog pads and many other items. Banfield Pet Hospital is also located in PetSmart where animals receive checkups and are well cared for by the staff. Its located in the Clinton Hill section of Brooklyn, NY at 238 Atlantic Avenue and is near to Trader Joes. Accessible via the 4 train (get off at Borough Hall) and also by bus (B63, B45).