Called up as my Delivery had not shown up after 3 weeks having been sent 1st class. told them my local royal mail office was in shocking state and they had me a replcement sent out tracked by a different courrier arrived in 48h ! AMAZING customer service will be back. Thanks
Have used Wemoto for Motorcycle parts for probably 7-8 years and literally never had anything but a great experience. Super reliable and fast turn around, great selection of genuine and high quality aftermarket parts. Also because Im a child I love it when I get an included goody with my delivery but what happened to the yellow Wemoto key chain band?! Its blue now! •-•
I placed a small order with Wemoto, and after a week, chased up the delivery. After a quick email, the office replied to say it looked as though it was lost in the post, but not to worry, they would send it again via overnight delivery. Sure enough next day a parcel arrived.You cannot argue with the customer service. Ive used this company for a long time, and can say they are a pleasure to deal with, well done guys.
Used this company for over ten years, Really helpful, had an issue with registered date of bike being slightly younger than manufacture date so wrong break pads ordered, Otto sent new ones out and a free return label straight away. The type of service that keeps long term customers coming back for more. Thank you very much.
Fast delivery service. Got most things I need. Good website, easy to use when shopping.
I have used Wemoto on several occasions and have been thoroughly impressed each time.The first time I was back in 2017 when I was doing an engine rebuild of my fairly old motorbike. I was having trouble sourcing a gasket kit that wasnt going to cost a fortune to have it shipped from overseas. The Wemoto team found me the right product for a great price. During the process I had a few email conversations with Liam, and I was very grateful for his professionalism, knowledge and courteousness.I have just fitted a replacement tachometer cable from Wemoto. The price was great, the quality - superb, and I only ordered it the other day!I can thoroughly recommend these guys to anyone looking for parts for their motorcycle....and thanks from me to all of you at Wemoto! 😁
Ordered a pair of Marving silencers for my Yamaha xj 600s diversion Wednesday 13th October and delivered Thursday 14th October . Liam took my order over the phone, he was very helpful and polite. The silencers were very well packed , and sent out within hours of ordering. Fitted on the bike Friday and they look and sound great. Superb customer service from wemoto, I highly recommend them.
Fantastic service and uber professional.Had an issue with a product they sold and the issue was rectified and replacement immediately sent out..Thank you guys!!
Dan from customer service was a great help. Responded quickly and helpfully.Would recommend wemoto for any moto part.
UPDATE: was phoned up by the store to say that management had seen my review and my issues I received and had issued a 50% refund on my order, nice to see the customer service is pretty decent here 👌Phoned the store to ask about the delivery for a part as I needed is ASAP for an MOT already booked and paid for!I placed the order on a Thursday and They assured me I would have my part either Tuesday or Wednesday, which I was happy with as I could easily fit in time for its mot..6 days go by and I see on the order status that it still isnt dispatched, and so again I phone up.. now the tell me Im not going to get the part until either Friday or Saturday, completely missing my mot as it would be a failure..I an so annoyed that if I was told I would have to wait 9 days for a part then I could of easily went elsewhere and had the part fitted and ready to go ALREADY!WHY TELL A CUSTOMER ONE THING WHEN THEY HAVE PROVISIONS THEY HAVE ASKED BEFORE PURCHASING, THEN LIE ..?
Great company and great website. Purchased from them several times and no issues. Customer service is professional and helpful, unlike other companies. I had a part that was manufactured wrong and they have shipped a replacement straight away. Would recommend
I ordered some parts for my mt125, which included some wet and dry sheets of various grades. I got an email telling me they didnt have all the parts in stock, so they would send me what they had and post the rest when available. I received the bulk of my order within 48 hrs and then the following day received another package with 1 sheet of wet and dry in! I wouldnt have even noticed it was missing and Im sure the postage and packing cost more than the 1 sheet they sent. Customer service of the Highest quality, Wemoto will now be my first choice for all my parts and accessories. Thanks guys and gals 👍
Good prices, good delivery, good items, whats not to like
Great service and responsible prices for all your motorbike parts.
I had an interview for a job there. went ok I thought, I was invited to do a trial shift, I thought it went ok. However, I never heard from them again. I dont mind not getting the job, its fine, Its absolutely fine, I have a job. What I do mind is the lack of courtesy and professionalism, to leave someone waiting for a month and not bothering to tell them you dont have the job is rude at best, Its only an email, how long can it take?? how very cruel and callous. Maybe they just forgot? maybe they just did not give a ----- ? Obviously, if they choose not to choose you, you are in the death star dumpstar, either way, I would not work there if it was the last job on earth. good luck with your parts. and if you apply for a job there, dont hold your breath....very, very, very poor
Always first class mail order service. Recommended.
If youre looking for a professional friendly service then Wemoto is the place for you. Shopped here many times and not been let down at all.
Good reliable website for ordering parts for your motorcycle. Ive used them a few times now and accurate/fast delivery. Prices reasonable. Some products on their site they dont show accurate pictures for so its hard to know what youre ordering or if it will fit your model exactly.
Absolutely brilliant service and customer support! Had a little snag that got sorted out very quickly! Will definitely use the services again!
Excellent service highly recommendThank you
Ordered wheel bearings monday came tuesday excellent service !
Helpful and attentive staff. Would recommend.
Ordered some fork seals from wemoto and the wrong size came (or so I thought) As it turns out the forks on my bike were older than I thought and required different seals. Wemoto helped me find the correct seal and shipped it to me free of charge! Perfect customer service
Shop online regularly here and love the good value for money and quality items
Brilliant service, very well priced and quality parts. Ordered Monday and arrived Wednesday morning. Great service from the eBay team after I ordered the wrong part they cancelled my order and refunded immediately and then pointed me to the correct parts on the website. Ill be coming straight back to them when I need any more parts.
Great customer service. They have most parts you need and get it quickly.
Put an order in for clutch cable got it next daythey sent it1st class post free postage royal mail and it was only £10 big thumbs up will use again
Easy to contact if there are any issues, and super friendly, and not to mention the great prices! Very happy with my service and will continue to use Wemoto in the future.
Used wemoto via mail order many times over the years. Very friendly, great stock and quality parts. I try to avoid using anyone else to be honest!
Ive ordered a Sprocket set & others with an online order. At first Ive received badly machined Sunstar rear sprocket which has got metal shavings on it. Also I didnt like the teeth profile of the other tooths, dont want to ruin my new DID. Ive got in touch with their sales team and they (Liam) offered me to replace that with another brand without any extra cost. The day after Ive received another sprocket and return envelope. This weekend job done. Really happy with their customer service.
Polite, professional service with most required parts held in stock.
My favourite place for bike parts reasonably priced very friendly staff that have some bike knowledge always a pleasure to visit
Bought a few things from here without a hitch. So a thumbs up from me
Fast delivery and first class service as always 👍
Lack of communication between staff and customer.Have had to constantly chase them up on my order and get told something different each time i call, not very good customer service.Update: as much as i was not happy with the service i was initially provided what I was happy about was the way they handled the issue afterwards. Unlike majority of companies they did not shy away from the error made and in fact were incredibly apologetic. They also took it upon themselves to show my custom is valued and that is very rare these days. That alone is enough to make me want to in fact continue being a customer of theirs. Although mistakes were made initially i feel this is a company that puts the customer first and will in fact always look to ensure the customer is satisfied.
Wanted a Slinky Cable for a 1982 Suzuki GS125 their did there best to sort 1 out for me unfortunately had to do with a different. make
Once again tip top service, my order arrives within 24 hours. Ive been using Wemoto for about 10 years now and theyve never disappointed me. The website is easy to use, parts are accurate, and delivery is fast. This is my first port of call for motorcycle service bits. The prices are fair too.
Fast delivery fast answering my question about my sons bike part
Very helpful staff and great service.
Lovely clear communication, fast dispatch times and no fuss problem solving. Ive been using Wemoto for probably ten years and will continue to do so.
Hi all, I ordered various parts from Wemoto and I am in SHOCK !!, SPEECHLESS and OVERWHELMED, my last order was sent to me in South Africa on 7 January 2021 and arrived in country on the 10th of January 2021. After 3800 emails, yes 3800 to the South African Post office, I still havent received my parcel. I have been in constant contact with Dan from WEMOTO, he was/is extremely helpful, replied every time and this morning I got an Email that blew me out off my seat. He is resending everything via DHL for free, this is unheard off, I have never experienced anything like this. WEMOTO you have a new LIFELONG fan/ supporter/ client, I am honestly speechless, grateful in awe. THANK YOU !!!! you deserve 100 stars not 5!!! THANK YOU DAN.
Great selection of parts, always have what I need. Prices are very reasonable and service is second to none.
Friendly, polite and knowledgeable staff. Recommended.
Fantastic shop, reasonably priced, knowledgeable and helpful staff.
Brought mirrors for my cbr 1000rr (£100 per mirror) 1st lot came scratched. Second lot have one orange side light and the other mirror has a flashing white light. Wont give me a refun until they have there mirrors back (not legal in the uk) so they are no good anyway. Poor customer care... No quality checks nothing. Wont be using wemoto again.
Very knowledgeable, kind and helpful people. Massive stock, very good prices.
Have used Wemoto for about 10 years, both on the website and the telephone. Always helpful, always delivered quickly, and most importantly, always right.Thanks for all your help Chaps!
A good website for reasonably priced parts. well packaged, had to go to get it from the sorting office as I was at work but still worth a look they might have the part you been looking for.
Helpful knowable staff.👍
Superb, as always. A great selection of parts for all bikes from a scooter to exotica
I needed some starter motor brushes for my Honda scooter and found Wemoto whilst browsing for replacements. Ordering was really easy using their website and communication was good. Quick delivery,well packaged (with free key ring,thanks). Highly recommended.
I have used this company for many years now and they have never failed to deliver on anything I have ordered.Most recently I ordered an item two days before Christmas and it arrived on boxing day.Well done to your team for a fantastic service guys.
Great place, good service and a well stocked warehouse.
I went in to try and check a part fitment. They were very helpful.
Always good parts and always fast delivery thank you
I had an issue with a part i ordered which was resolved quickly and professionally, would defiantly recommend
Easy to understand the one customer at a time policy, fast service and amazing value for money products
Amazing place, good service and always got what you need
I have been using wemoto for around 15 years from when they had their little place in hove. Always happy with the service here. Whether having items delivered or collecting. Definitely recommend (and I regularly do) wemoto for great quality and prices.
Always helpful and friendly with good knowledge of parts
Great service, very helpful and knowledgeable. Love the fact they have an actual shop not just online. 100% recommended!
Best Ive found so far
Fantastic service highly recommended
Always awesome 😀 👍 🌟 Items are the right price, always packed great and always on time☺️👌Thank you for my items...
Been using them for years and highly rate them, had the first delivery issue last week and they rectified it quickly and sent out the correct item, much appreciated and have a merry christmas!Tim @ Robin Bank Motocycles
Great guys, always reliable and the first place I go to buy bits I know will fit and be great value to boot! Liam in customer service is a credit but a good outfit all told. Used them a lot in the past and will be doing more in future.
Always polite and friendly. Home from home well looked after
Great stock, great staff
I always use wemoto and never had a problem. Ordered a clutch cable for my bike the cable didnt fit. Contacted customer service and seemed very patient and happy to helpAnd sent out another one that they thought would fit absolutely brilliant customer service thank you
Helpful and friendly staff. Always have what I need
Excellent service and thanks for the free keyfob. Will definitely use again for my ageing CBR600F 👍👍👍
Big thank you to Wemoto for their amazing service. I bought a pair of YSS shocks G-series through my bike mechanic (Traxden Motorcycles) as they had trade rates with Wemoto. The shocks started leaking after 20K, but they were still under 2-year warranty. I first contacted YSS support, but they did not even reply to my email. I then went to Traxden Motorcycles and they took a picture and sent to Wemoto. Replacement shocks came within a week and this was BEFORE we sent the faulty ones, so I was up and running with new pair of shocks within an hour. This is top-notch customer support in my book. I highly recommend this company.
Superb guys really helpful. Good trade account
Always good fast service and always sent the correct parts. Cant ask for more than that..
0rdered various parts for my partner Sam spiers bikes first class service and when he calls them up to order over phone nothing is a problem for them very helpful and professional staff reccomended to m8s Im def repeat customer
Been using these people for a few years now and when I have been stuck I have phoned up and they have been very helpful
This is the best page for bike parts. Very correct and very serious. The service is great and the parts are like originals
Excellent service, as always.....
Exceptional service every time, this is why I use them for routine maintenance parts (chain, sprockets, barrel and piston etc) for all my motorbikes.Always fast, always able to help with problems (I accidentally ordered twice). Recommended!!!Received a Wemoto tube, perhaps Ill go blind chicken...
Great stock and good prices 5 star service, super quick delivery
During hard times, Thanks guys🏁
Very very good service staff have the nohow
Great gear for motorbikes
Great staff well stocked
Ordered a complete throttle cable assembly for my 1974 Yamaha RD125 via eBay with free postage and received next day amazing service thank you.
Always very fast delivery and great service online
I have used Wemoto for years as an owner with a little maintenance experience. The are always efficient, and the staff are very helpful and knowledgeable.
Very poor service will not be using these guys again .
Excellent prices speedy delivery!!
Placed an order friday lunch time was delivered 9 am saturday morning i did pay for next day delivery but wow talk about rapid service .. 5* guys
Great little shop. Evertime I go in there they have what Im looking for 👍👍
I live 10 minutes down from the shop, my MC mechanic tried to order some parts for me and he has used and bought a lot of my stuff from them before. The items that are needed are in stock however unable to collect due to pre-arranged collections only, the next one is 3 days away so now he has to recover the bike back to his workshop and wait 4-6 days for it to arrive in the post. Completely appalling service and I doubt Ill be returning. Completely understand about needing pre-arranged services for pick up that day, however 3 days is a bit excessive especially for a key worker like myself and need it to get to work. Id like to know how many collections they are allowing per day, whats wrong with me waiting outside the shop, them opening the door and putting it on the floor, walking away then me pick it up, it would have taken a minute of their time. Thanks very much for causing me to pay a recovery fee when I couldve had it sorted in no time at all. Great help to key workers....not!
I have dealt with Wemoto a few times now and its safe to say that Ive always been really happy with fast postage and good prices.With my last order I accidentally ordered the wrong part and 6 weeks later asked what I could do and they exchanged it for the right part with minimal fuss, despite me taking a while to get it sorted.Good prices, simple website, great customer service. Always my first call for parts.Keep it up.
Awesome company for parts, one of my go places. Also never had trouble dealing with them, lovely people, lovely ethics, sometimes all I end up buying is a riders and helicopter Jurby festival supporters t-shirt which I love or this year in light of recent events theyve made a t-shirt called The Motorcyclist to support the NHS which Im about to go buy after spending the week in hospital reading July 20sClassic Bike Guide and seeing the article haha.. never once had a problem with these guys or their parts 👍
Always a pleasure dealing with this company.Excellent customer service experience everytime.
Great people, great service great prices.
Ordered parts late on Thursday, arrived and fitted to bike on Saturday morning! Parts were also genuine Kawasaki - expected aftermarket so very happy, thanks Wemoto!