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Acko General Insurance Limited
#36/5, Hustlehub One East, Somasandrapalya, 27th Main Rd, Sector 2, HSR Layout, Bengaluru, Karnataka 560102, India
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Gi
Review №1

Shruti contacted me, followed up and guided me with the car renewal. Explained the features and plans available. Very professional. Very easy process to renew and policy generation. Thank you.

Ro
Review №2

I recommend this app highly since I have seamlessly experienced the the claim made for my car. They have hassle free service. Thank you so much team acko.

Ku
Review №3

I WAS AMAZED AT THE EFFICIENT SERVICE, ACKO PROVIDED ME IN GETTING MY CAR INSURED.IT HARDLY TOOK ME FEW MINUTES TO FINALIZE THE POLICY.IT OFFERED ME THE BEST PRICE.THE FOLLOW UP WAS QUITE CONVINCING.

Ke
Review №4

It is very convenient and very easy to renew my CAR insurance. Flexible easy options and very smooth close loop. Just Superb.

ar
Review №5

This is horrible company with pathetic policies. This is least customer friendly as all the work for raising claim requests etc. has to be done by customer only (Auto service centre cant do this) which ultimately adds up to customer work load. They look at minutest thing to reject claim with every possible reason. This was the first time I purchased the car insurance policy from Acko in my last 11 years of experience and I would rate it the worst insurance company. Absolutely waste of time and efforts. Please dont buy any insurance policy from this company.

Sa
Review №6

Policy features and Acko advantage very well explained by Deepanshu. Bought the policy and got fantastic savings over regular insurance service providers. Well done and wish you the best, Team Acko

An
Review №7

Ateep was a great help. Worked me through the process and provided all the televant details. Definitely coming around for the next insurance.

Kr
Review №8

Very good service. Sales rep Taufeeq Shah has cleared all my doubts and suggested best policy.All the best ACKO team.

RK
Review №9

Acko insurance are doing a good job of taking care of their customers. I recently travelled in rapido and unfortunately met with an accident. Since By default the ride is covered under acko insurance. I had applied for insurance. They had asked me for the documents scanned copy and I had applied it through their website. The processing alone took a bit of time. To mention Especially Mr dipendra sir had helped me throughout the process and ensured that I got the insured amout for the hospital expense back. He even called me and ensured that I received the amount in my bank account.Thanks to acko and dipendra sir for the help.

ya
Review №10

Well getting an insurance is absolute bliss but havent experienced any claims or any RSA nor heard personally from others

Ga
Review №11

Nadish was so helpful, she called me back like two three times when i was having issues hearing her voice, she told me the features and was very patient and helpful, you can always trust acko and yeah .god bless her and I hope she should get a raise or a promotion soon. Thank you Nadish for this awesome support.

Mi
Review №12

Sawan was totally helpful and quick to resolve the issue.. would recommend Acko to all ..

Go
Review №13

Well satisfied with the term life insurance I took for my spouse. I would recommend this to everyone.

Je
Review №14

Well satisfied with the term life insurance I took for my spouse. I would recommend this to everyone.

Am
Review №15

Very well coordinated process and very quick. Other insurance companies in market should learn from ACKO. If for buying a insurance policy then make so much of fuss then claim definitely will be nightmare. I had contacted first new india insurance, Tata aig, IFFCO tokio, ICICI lombard all of them does not have quick process and no info regarding the inspection process, payment process available. And they sit in office and ask people to download app and upload car picture and then make this round and round .

dh
Review №16

The worst insurance ever seen clear fakeKindly do not opt for this acko insurance when it come with vehicle insurance they sing the song ya we are working on it gives us 2 days time a the whole department including the escalation teamThey have kept such staff like for asking bribeOne mr naveen Gupta doesn’t even know what is insurance ….

Vi
Review №17

Giving 5 star rating as the CC Executive Rana Verma was very clear with all the policy details that a customer need.

Pr
Review №18

I did my insurance renewel with Sangeeta kumari..she made me through with the renewal.. thanks

Na
Review №19

Really awesome reimbursement process is very easy to apply and user friendly great done by acto team .

Ma
Review №20

Thanks Lokesh for your assistance. Buying an insurance with ACKO is very easy with such helpful and responsive team.Hoping for best service in future as well.Thanks again..!!

av
Review №21

Mr. deepak shah has helped to renew my car policy quickly with good understanding.

Sh
Review №22

S.K. Motors has given the best service and good exp of my lifetime.The service from ACKO is genuinely Hassel free.kudos and congratulations to Chandrasekhar for the kind of service they have provided to me.I am now kind of fan and life long customer of acko.Keep up the goods work.

Na
Review №23

Ilu paliwal your way of talking is good .and your service is excellent good

Sh
Review №24

ACKO is a smart customer centric, excellent Insurance company. I own a Honda City, 2015 model. Last year I bought my insurance from ACKO. I already made two claims this year, want to say their team is very fast, quick and responsive!Supervisor will come, click photos of your car and claim will be settled in next 2 to 3 days.Last but not the least, Kudos to Chandrashekar for smoothly handling my claim with positive follow ups until it is settled.

Sh
Review №25

It was a nice experience with ACKO General. The advisor was professionally handled and answer all my questions regards my car policy matters. I will definitely recommend to all my friends and relatives.

Be
Review №26

Really happy to be with Acko. Quick and reliable service. Even the claim process is very quick and hassle free. I moved all my vehicles Insurance to Acko. Good Job Team. May you grow for years to come.

Ha
Review №27

I got my car Insured from ACKO a top brand name now-a-days, as they offered lowest quotation for an amazing benefits. Only ACKO offered higher IDV amount as compared to others.I found very kind Customer support & Marketing team.

Pr
Review №28

Ateeb has been very helpful with renewal of my car insurance. Hes been very professional and diligent in handling the entire process with thorough briefing.

Jo
Review №29

Had a very pleasant experience with the Service Advisor on call at ACKO Insurance. In an instant I knew they were serious about their business and were well acquainted to provide the best on offer . I instantly took the decision to have my car insured with them without hesitation . Highly recommend them to others who are tried of being ripped off as their rates and services are highly pocket friendly.

Fi
Review №30

Now I tell you that this company is serious about business and at the same time customer service. Great deal and no nonsense. Keep it up guys. We need more genuine organization like yours.

Ra
Review №31

Spoken to Pooja Joshi. I appreciate the way she helped in buying the policy. Today is the last day of my previous policy and its 830PM now. I spoken to her and my policy is done. She stayed so calm and helpful and stayed on the call with me till the time policy buying process was not completed. It took few minutes with her help.. I wish her all the best and her team.. thanks again for help.. Much appreciated!

De
Review №32

This is one of the best insurance company I have ever dealt with... Chandrashekar S. has been very prompt and putting the customer first attitude is what I really appreciate about. Keep up the good work..!!!

Ra
Review №33

Good service. very cost effective. I have moved all vehicle insurance to Acko after observe service.

vi
Review №34

I recommend this app highly since I have seamlessly experienced the the claim made for my car. They have hassle free service. Thank you so much team acko.

Je
Review №35

Awesome follow-up and crystal clear explanations from Ilu Paliwal. Wish all Insurance staff were as competent as she is. However, Acko Policies were the deal breaker

Su
Review №36

Kriti guided me very quickly. Active.she is having very good know how about your services. Iam very much impressed with her politeness, patience and very much responsibility

su
Review №37

Guys plz dont by this acko vehicle insurance.. For My vehicle claim .they are playing with me from last 10 days.. Still now no updates. I will put all details to youtube ...be carefully.

Su
Review №38

Have opted for Acko general insurance for renewed car insurance. I was supported by Mr.Harsh throughout the process. He is extremely professional and patient enough to clear my queries multiple times. A pleasant experience overall.

pr
Review №39

Shreya guided me very quickly. Active.she is having very good know how about your services. Iam very much impressed with her politeness, patience and very much responsibility.

Sa
Review №40

Acko agent Attiv explained nicely details of the car insurance policy about what is covered and what are the add-ons. And it was very smooth process in purchasing policy.

Ne
Review №41

Kunal Ahuja was the customer care professional who handled my case. He was really responsive and just out of this world. Solved my particular issues, followed up diligently and made it happen.I hope this service quality level continues from Acko even when and if there is a claim (god forbid). A great first experience. Good show Kunal Ahuja and Acko!

Se
Review №42

Anjali tripathi a very good sales executive explain the nitti gritty of insuarance very well weel mannered an asset to the organisation

Pr
Review №43

Mr. Rana Verma helped in getting what i needed for my Car. It was so quick & simple getting a Insurance frm Acko.Happy Customer...

Vi
Review №44

Mr Praveen Kumar I got claim, your quick response and good quality services, fabulous work your end thank you so much. Now I will refer our friends or relatives because of good service.

Sa
Review №45

Arun p (claim manager )was very helpful in getting my bike claims done, very happy with the service and my Special thanks to him . Thanks team Acko for giving such a good service.

Ma
Review №46

Greate experience with Aruna singh. She is very good 👍

Te
Review №47

Very smooth and hassle free booking. Thanks for the user friendly customer support from Monica. Policy booking in 5 min

si
Review №48

Good communication and execellent guidence by parul kaushik

Ak
Review №49

I have opted for ACKO insurance for the fifth vehicle, reason is easy to guess isnt it. The ease of claims for my first vehicle, the professionalism shown by Aravind from ACKO at that difficult time was amazing. Have been recommending this to the people I know.

Ro
Review №50

I bought car insurance for my car from acko and the executive jaspreet kour was so supportive and with her help and guidance i was able to book my insurance very smoothly. Must say she is a very good sales women. Solved all my queries and remained with me throughout the whole process.

SO
Review №51

Had a very good response from the Team on following up the claim. Advisor assigned for my claim was Arun P from Acko and he was very professional in handling the claim and followed up every time when I had some query. Thank you Team and keep up the good work.

an
Review №52

It was a good experience to purchase policy from acko.Their customer executive Ateeb helps in selecting policy.

Su
Review №53

I registered for an insurance claim for my two wheeler . And the response & customer care was super supportive and usefull . They assisted me very well till the end of the process . Thanks for the support and response 😌...

Ib
Review №54

This was my previous review:Very bad experience for me. Took the flight insurance twice. That flight got rescheduled thrice and finally got cancelled. Claimed regarding it. No response so far. Expected atleast single response.After this review I had a very good experience with swift response. They credited the money within 2 days too. This is very recommended insurance since it involves less paper work and customer care is very sensible and quick.

SI
Review №55

Hassle free process and awesome policy rates...thanks to mr.ramakrishna snd mr.mohammed azhar for the great service and communication

Vi
Review №56

Nice service & good information in detail given by sangeeta kumari.good knowledge & customer service by sangeeta kumari.

Sh
Review №57

I was looking for a best comprehensive car insurance policy for my vehicle. Mr. Abeep explained the insurance products available with them very professionally and patiently guided me the pros and corn of different plans. Also he provided complete support during entire process. Overall a nice experience. Keep it up.

An
Review №58

It was a great experience from Acko customer service, Senior associate Akanksha Saxena helped proactively through the upgradation of the Policy. Thank you.

Re
Review №59

Well dint have to go through any insurance or garage harassment. The concept is so refreshing that I woul wish them the best for staying honest. Such innovative thought process will surely be a less burden to all citizens with actual issues who normally do not approach any insurance company.

Ro
Review №60

Good service given by jaspreet. She helped me throughout the process and solved all the queries. Purchased my car policy from acko.

R
Review №61

Best user friendly experience in buying the policy by associates at Acko. Thanks to their associate Akansha Saxena for guiding through all this.

su
Review №62

Hi acko team,Just wanted to appreciate Ms.Deepika varshney hard effort portrayed on the call....I must appreciate her patience and customer service attitude towards the customers concern..... Today she helped me to renew my car policy...... Keep up the good work......👍👍👍👍

ch
Review №63

No proper response. Acko team is not able to respond for simple queries. I want know the status of my failed UPI transaction for more than 20 days. Bank says, ACKO received amount. I dont think they can handle insurance claim process.

Ra
Review №64

Interacted with Sanjay Verma for policy renewal. He was professional and responsive and had detailed knowledge. He did timely follow up on my call back requests and helped in renewing my policy.

su
Review №65

My Claim is setteled within 3 hrs.Such revolutionary and Transparent service was much awaited and needed in India. Since last 2 yrs of engagement with ACKO I am really Tension free. I just tell the problem and ACKO team takes care of every thing. What a way to help Customers. True Customer satisfaction. Thanks ACKO

va
Review №66

One of the waste insurance agency I have ever seen, all those 3 days service done are totally fake and I would suggest everyone not to people that. It is being more than 2 months since I have left my car in their service center and still not received my car and they have not even touch one part yet in my car and always comes up with an lame excuses. I left my car and claimed my policy on may 6th and in have not yet received my car , this should be seriously warned , even after several complains I havent received any proper responses from the claim handler. Please dont choose acko save your money and time from escaping from this worst agency

ma
Review №67

I found Kirti Kalra Mam very helpful to get my car insured, in a polite and professional manner. I really appreciate.

Am
Review №68

After having excellent experience with ACKO regarding my mobile phone insurance, i am convinced to buy two more insurances - one for my bike and another for my car. Delighted with the purchase process & best price across insurance industry.

Ga
Review №69

It is with very easy steps to purchase policy. Within 5min i renew my 4wheeler policy which is switched from other company. I was guided by Shruti (Acko). AddOn are also good and well explained by Shruti.

Sh
Review №70

Very satisfied with the kind of professional assistance I was provided by Simran Saini at Acko Insurance. Answered all my queries satisfactorily and helped me make the right kind of choices at the time of buying the policy. Keep up the good work guys.

Vi
Review №71

Sanjay Verma - Good approach and happy to buy the policy from you. Thank you.

vi
Review №72

Giving two stars because there was no delay in assisting and approving the claim even pick up was good but delivery was promised 3-5days but it took almost 8 days and yet to be delivered. Just bumper and fender work but telling reasons parts are not available for swift which is funny.daily Im hearing we will deliver today evening but when I call it would be tomorrow morning for last 1 week.i doubt on the garrage connections acko has.please improve it to maintain a happy customer.Update- after delivery the fog lamp wasnt clamped properly which resulted in burning bumper due to lamp heat.no proper assistance from acko insurance and garage.took it to service station myself.very poor customer service

Dr
Review №73

The address entry for inspection is totally wrong. The auto filled address is NOT always proper and correct. I could not entered (autofilled) my address correctly. The address should be in manual typing mode. I wasted my 1 hour for simply putting address online. The worst experience for simple thing.

Ma
Review №74

Great experience I talked to ms kirti kalra and she sorted my every query, and remained with me throughout the whole process . Really satisfied.

Ra
Review №75

Eco General Insurance is very good. I got my insurance done today. I really liked this company. The guides here are also very good. I spoke to Jasprit ji today. He talked to me very well. I am very happy

Ne
Review №76

ACKO was very good in providing the insurance for my car. Excellent service.

GA
Review №77

Kirti has given me proper details, and guide me best ,and she has taken followup. Thanks to her for nice services

Sa
Review №78

I had tired to insure my three year old car with acko. Because of some glitch in their software they been showing old third party insurance even though my previous insurance was comprehensive with 25 percent NCB. Even their executive didnt know what the problem was and failed to rectify it blaming their software. overall very bad experience

Da
Review №79

The customer support and the claim process is not organized. They cheat the customer by mentioning one amount in the begining and later charge you more for which it makes no sense to have a marketing strategy of paying less premium. Ultimately you are paying more than any other insurance company. The customer support is horrible, never responsive. I have not seen my car since months. Cause they claim settlement is never done on time and they cheat every customer who has a car claim. Be aware. Dont go for Acko, rather go for any other insurance company. Unable to give half star rating.

Su
Review №80

Worse experience so far by acko employee. My bike insurance is handled by such a unprofessional staff at acko, who is taking more than 2 weeks without any reason just for approval. As well, staff is highly unprofessional in phone calls.

DH
Review №81

Excellent service provided by Mr Chandrashekar for my car damage.I strongly recommend to buy this car insurance to everyone to safeguard your vehicle and enjoy tension free claim settlement.

Su
Review №82

I really amazed about the followingsVery less details askedQuick payment methodPolicy price is lessAdd on coveringsI really wondered, when i pay the money, the next second the policy certificate in my mail.Fantastic service, Please continue the same fantastic service for ever.Thanks.

Am
Review №83

I just renewed my policy from Reliance to Acko. I am yet to use the service however the online assistance provided to renew was commendable. The quotation offered was quite competitive. I just have my fingers crossed that if there is claim, it gets settled smoothly

Vi
Review №84

A very nice & professional handling of queries by Acko representative ( Pooja Joshi ) bangalore office. good job acko team

Sa
Review №85

I have purchased policy from Acko first time. I happy to have such responsive company executive named Sarheen. She is very much customer oriented executive. Explanined everything patiently in a good manner. I personally rocommend Acko for my friends. Just try once and they will be provideing good service responsively. Thanks Acko.

Ra
Review №86

I am writing this review to highlight the unprofessional handling of insurance support after accident of my car by Acko General Insurance Limited. I had an accident wherein left hand side door and and front bumper was damaged. I explained details to Acko call centre folks who sent someone to inspect the damage. Based on inspection, they offered a paltry sum of 8k as insurance cover amount or repair in their garage. I am sure we all would understand 8K would not suffice for even one of the repair jobs- that too a Volkswagen car. Therefore, I was forced to adopt repair by Acko option. They took my car four days back stating that they would return it in three days. Today when I enquired they said they will check and get back on the status of repairs . But to my horror and utter surprise, they informed me that they have considered only left hand side within the scope of work. For the delay, they said they will give Rs 500/- Ola Vouchers. May I please ask Acko officials to please explain the following:-1. Why didnt you clarify with me details of accident if you had any doubt/clarification. I as a customer am taking ownership of my statements.2. Why didnt you inform me that you are going to take more than 3 days. Can I travel from Bangalore to Chennai in Rs 500/- Ola Voucher.3. Is the cost of dent repair for a Volkswagon Vento only Rs 8000/-. By fixing this low amount are you not indirectly forcing me to accept repairs at your non authentic garages?4. Is this not tantamount to cheating and harassment of a customer?I just want to conclude and accept my mistake of going to Acko for my car insurance.

Sa
Review №87

Non responsiveUnprofessional behaviour treated like Acko employees are the customer of their customer.Phone disconnected.No timeframe in claim processing and payment.Damaged parts were not counted and said these are hitted and folded due to service by Mr. Yogesh Bansal, Mr. Sidharth BM as well as Mr. Mohit Bhist.Repairing cost was given half of what local workshop charge.

sa
Review №88

IT WAS VERY NICE ON THE PART OF ACKO PERSONAL TO REACT TO ALL QUERIES AND TAKE PROMPT ACTION AT THE SAME TIME GIVING PROPER FEEDBACK AND INSTUCTION AS TO WHAT IS REQUIRED TO BE DONEFULLY SATISFIED WITH MY CLAIM

Pr
Review №89

Inahd an interaction with Taufeeq shah and he explained me the advantages of getting car insurance from Acko. His help is much appreciated.Thanks Acko team

Im
Review №90

I purchased insurance for my car. It was a quick buy and inspection.. I got my insurance on the same day with inspection. Affordable price..Customer care service is good. I recommend it to all.. price is slightly lesser than policybazaar where I purchased previous insurances for my two wheelers..Go for Acko👍

An
Review №91

Shruthi had helped us amazingly and was very patient with our doubta. Amazing experience

mo
Review №92

I recently had an accident which had 2 damages in the car. Right from the time the accident happened till it was taken out of Garage ACKO, represented by Mr. S . Sandeep (Motor Claim department), there was a continuous update through all channels about the claim status.I sincerely appreciate the professional support of Mr. S. Sandeep and he is a true asset to ACKO.Thanks a lot for your support in tough times.

Mi
Review №93

Highly disappointed with the services. Turn around time is unacceptable and team acko trying to find all possible ways to reject the claim for invalid reasons.

As
Review №94

Parkhi, Thankyou for your support and assistance. It was super quick, with your help i buy my car insurance more simpler than ordering food 😁

Sa
Review №95

Taufeeq Shah has guided from end to end in registering my super saver comp plan very professionally and he has been following my account for long time now, which shows his commitment to even prospective customers and I liked it alot.. Hoping to receive such continued support even after policy fiormation.

An
Review №96

Acko find out small technical wordings to reject your claim. Have 2 times experience once on overseas travel policy & second on domestic flight cancellation claim. DO not recommend at all to go ahead with ACKO because of their attitude to cheat a consumer on fine prints.

Ra
Review №97

I have recently renewed my car insurance with ACKO.Special thanks to the Acko advisor DEEPANSHU for patiently and clearly explaining all the details and differences between various policy options.

Sa
Review №98

Mr Chandrashekar S helped with seamless claim process. It was my first claim from an insurance Company for a Car. The digital process was simple and it was quite fast to get this approved. Thank you Acko!!!

Sa
Review №99

Nice n quick n better quote readily available with Amazon Pay. Hope they serve the customers better at the time of claim as well! ( Amazon guaranteed , so no worries )

Ja
Review №100

Along with mobile i have purchased insurance.still after a month Im waiting for the insurance activation. Had a call with customer care, sent emails no response from customer care. On ther options to get my insurance. Waste of time and money.

Information
35 Photos
100 Comments
4.4 Rating
  • Address:#36/5, Hustlehub One East, Somasandrapalya, 27th Main Rd, Sector 2, HSR Layout, Bengaluru, Karnataka 560102, India
  • Site:http://www.acko.com/
Categories
  • Insurance company
  • Corporate office
Working hours
  • Monday:9AM–9PM
  • Tuesday:9AM–9PM
  • Wednesday:9AM–9PM
  • Thursday:9AM–9PM
  • Friday:9AM–9PM
  • Saturday:9AM–9PM
  • Sunday:9AM–9PM
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