Not interested in selling cars. We visited Surya Nissan showroom to sort list a car to purchase but found the sales staff there to be uninterested in selling a car. I was in the showroom for about 15-20 min and there were no other customers. Still none of their sales executive approached me. It felt like Im visiting a government office. If potential customers at sales time getting this experience we can just imagine how bad the after sales experience is going to be. Never visiting any Nissan showroom again.

My first visit in surya nissan , which my friend owing a nissan Terrano , had a painting work xcellent service by nissan ORR , thanks to Ms Rupali and MR Angela from bodyshop for their valuable support and helping me to get the vehicle on time in service , and highly recommend this store for everone very friendly staff and high supportive.

Dear Brigade Team,I have visited the showroom in Brigade Road. The interaction by the employees of the brigade road team was auspicious. The demonstration of the car by the sales representatives was very effective and knowledgeable.Finally, I am very thankful to the Brigade Road Team for the wonderful hospitality.

Visited marathalli branch today for test drive. Staff were supportive and provided the required information. Being a first time buyer and with very less experience in driving a car, test drive facility guy is friendly and helped me in driving without any hassle. Overall i had a nice experience and waiting for my car to be delivered soon.

I given my vehicle for servicing at Surya Nissan showroom at Marathahalli branch.The Service and staff behaviour is worst and pathetic. They wont feel accountable if any of their assigned employee is on leave . I could see INTEGRITY and timely communication is completely missing here and request Management to look into this very seriously.They keep on making false commitments on Vehicle delivery timings.The vehicle is supposed to delivered on Day 1 and it dragged to Day 3.on Day2, I have requested for the bill amount before the delivery and but the supervisor told he will share the bill but he didnt shared. He could not able to deliver vehicle on day 2 and vehicle will be delivered by 10 am on day -3.On Day-3, When I am trying to reach the supervisor he is not attempting my calls.I have to escalate this to their supervisor and then the vehicle is delivered after a lot of Push.They recommended to change the battery. On inspecting the vehicle at home, I see the dust also not at all cleaned at the battery . forget about applying grease to the battery.The total service bill is 12000 apprx. Is this the way you people do vehicle servicing.To the management, are you guys are there to sell your spare parts only or doing the vehicle service. Your team wont share the bill amount on the customerI am giving my vehicle for service to this showroom form past 4 years. Do you have a Valid reason to visit your showroom next time. Do I still need to rate this Service experience?

They dont even deserve a single star. The member of staffs do not have any sort of courtesy to reply to customers emails or return calls. And if customer gets hold of any staff. All they do is, give false promises that they will return the call. When I initially came to book the vehicle, thats the only day I saw a bit of service and thats wholly to get the booking done from customer. Rest other days they give damn to customers. When asked for a feedback or a complaint form, they have the audacity to say no complaints form of feedback form. Which I seriously find it unbelievable from a showroom of a global brand such as Nissan. No wonder why Nissan isnt doing good in Indian market. Ill anyways be writing to global complaints team if I can find one. Else Ill surely be posting reviews in all the social networking platforms.

Good ambiance, sales staff are very good aswell., Nissan Magnite the only car in the stable worth checking out, Kicks didnt do well despite some amazing features... Magnite is a good buy , automatic version is ~10L

These guys are running a racket here.. Changed my battery once and denied any false doing.. Dont go here..they will replace your car parts.They quoted 10K for a door repair, when I got that thing done from outside at 1200Go at your own risk

This is the worst showroom even in whole Bangalore. They actually dont have any idea why there working. No one knows nothing....i have booked the magnite since last 6 months. Since then i am trying to get the status. But they are not picking my call neither replying to msg. This is so frustrating.

The worst place you ever want to go. Non of the employee are professional. They dont even talk to you properly. Only fake promise they do.

Worst service!They look for only money horrible behavior.Once your vehicle gets serviced in surya Nissan you have to check which part they have taken.Highly not recommended for surya Nissan.

Horrible if there was ever one word to describe my experience.I had booked a Nissan Kicks by paying an amount of Rs 10,000 and was confirmed delivery by 1st week of August. However after repeated follow ups there was no communication from their end. Turns out the sales executive had changed and they hadnt bothered to assign a new sales rep to me. Found this out when I finally called up the store office and they directed me to the sales manager (Naveen) who was equally clueless. Once assigned the delivery rep starting ghosting and didnt pick up calls as we neared expected delivery date. Finally when I called from a different number she tells me that the car has not yet gone for manufacturing. This was the final straw and I told them to cancel my booking. Now comes the interesting part, refund does not happen for 2 weeks and after again repeated follow ups the sales manager tells the finance team to process refund with cancellation charges. Not sure why cancellation charges apply when they vehicle had not even gone for manufacturing. Shows the bad faith that they operate in. Never going to make a mistake of considering a Nissan or advising anyone to goto this showroom.

This dealership in Marathahalli is so pathetic in addressing customer issues. Booked Magnite during February 2021 and still waiting for the delivery. It has been more than 20 weeks and yet no reply from the executives. Every time I need to follow-up, they wont attend your calls and may message you that we need to Track our car in the Nissan website. Now the website shows that estimated delivery will be on Dec 2021. Does it makes sense to wait for 11 months?

You can see all new variants of the Nissan and staff is friendly and explained features of the cars with patience.

No honesty and no value to customer, each time you give to service you have to check your car thoroughly if they removed something, most of the time they remove the tire caps or service is only half done but charged, the oil change as not done is first service but they charged me.

I had a very nice experience with Surya Nissan and the sales person Andrew Helped me a lot in all the processes starting from test drive to booking. we have to understand that Magnite is in highly demand and Nissan itself was not expecting this kind of booking at all. So if you have the time to wait , I would say it is worth waiting else there are many options available in market. But in terms of helping customers they are very good. Car availability is not with dealership its with company always. Which dealer doesnt want to sell cars. I have booked the CVT turbo model.

Good response, showroom has some great featured cars at very reasonable price.

Highly Pathetic and Atrocious Surya Nissan !!! You should be Ashamed !I booked Magnite XV MT from this dealership on 9th December 2020. For last 7 months I waited and waited. After calling the Sales executive Madhu Kumar I got to know about Track My Car option in their website. But to my further surprise my mobile number is not present in Nissan Company records database when entering my mobile number in track my car option. When enquired further with the sales manager Vishnuvardhan, it was found out that my mobile number is itself is wrongly entered with a different customers mobile number who already received his car in the month of March 2021. When checked with other customer number it was showing a different customer name. Where is my car then??!!?? This dealership is choosing customers on their own and not through Nissan company car allocation. They said the number cannot be changed so who is responsible for this ? Till today I have nether received booking acknowledgement e mail nor any notification on mobile number.

I am just updating my review dated 8th August 2021 after receiving my vehicle yesterday.After a waiting period of 7 months I received my Nissan Magnite. Elated. Special thanks to Naveen and Gagana for appearing as the saviors to end my waiting period and delivered the car 🚘 in just 2 weeks.Happy with my beast 😊!Both of them turned off my extremely bitter experience and turned me a happy one.

Main branch of surya Nissan in Bangalore

Such a pathetic service center.I had given for servicing on Monday and today its Friday, still I am waiting for my car.In between, I overheard the conversation that the vehicle is not road tested and he simply lied after few minutes that road test is done.NEVER GET YOUR DEAR CAR SERVICED IN THIS CENTER..ITS NOT VALUE FOR MONEY. THEY SIMPLY LIE ..!!!I am still standing in front for my car(Photo attached)Plus + i realised the road test was a lie after I asked shiva(another service manager) to do a road test. He found a sneaky noise and had to fix seperately...LIARS..Overall, dont trust them ..1) they said wheel alignment is done...I marked tyres with marker and they didnt do . Simply said they did it..!2) no road test3) unnecessary spare parts change.DONT TRUST SURYA NISSAN MARTHAHALLI..!!

I have got my car serviced here for many years now.. have had good experience on most of the occasions..

Visited for Test drive of Nissan Magnite,Well maintained show room. 👍

Horrible. My Sunny broke down today. I called the assistance number and also wrote to the service manager. No one came. I finally had to depend on a private road side assistance provider. Was planning to buy a new Nissan but am in two minds now.

Helpful people...booked Magnite...

Toll Free number wont work. Tried 3-4 days.If Nissan thinks that only vehicles hype will help them for comeback in India, then I seriously doubt on their so called innovative thinking. This number might be used to contact for Road Assistance as well. Nissans reply is to send mail. Hats off 🙏

Good customer service. Staff is very much responsive.

Surya Nissan promised Nissan Magnite delivery in February or by maximum by March 2021 at the time of booking in December 2020.Later communicated delivery for the month of April 2021,Now telling delivery by July2021. Please do not book any car in this showroom. Making false commitments for car delivery to customers. You will get frustrated waiting for car delivery. I would suggest go for other showroom of Nissan or book other brand car.

Its in Marathalli and built on quite a large space. Both new sales and after service present. I found people are good at my visit. The only reason I am giving 4 stars is that the service person taking care of my car forgot to correct one important issue. Later he realized and rectified it.

Worst car buying experience ever. Dont believe all the paid reviews. It has been more than half a month, since I booked my car with new promises given everyday with out seeing the car I booked for.They will take your hard earned money and make u run behind them. All staff put together will make new stories day by day. In fact now they are claiming they are having a technical issue with colours and I cant even get the colour I ordered. And now have to take something they have in their stock. And still its been a week without getting the car with different stories everyday.I was promised the car in a week or max 10 days and even asked to pay the full deposit and after that the sales and service is pathetic.If the service before sales is this way. I can only imagine what it will be like after.Kindly dont fall for such trap. You rather buy a car with a brand that values customer and give them the nothing more or less than what was promised.

Located 2.5 kms from Marathathalli bridge. It is necessary that the sales executive must be aware of the stock before making the promise. However, the staff was polite to say sorry even after you left the showroom.

It’s been 20 days since I made a booking and haven’t heard from a single representative yet. At the least, they don’t pick or return your calls.Update after the response from them: I tried calling that toll free number and waited for 5-6 mins for the call to be answered by someone. To my shock, they just hung up right after.My suggestion to the dealer is to take an initiative to call the customers and address their concerns instead of suggesting them to call/email someone/entity again.

I had a decent experience here. I had booked Nissan Magnite in December and got delivery 4 months later initially had issues as there was a lot of miscommunication but when I contacted Mr.Vishnu who is the sales manager he guided properly, called him almost every alternate day in a week but still he used to always give a upto the mark response. Mr.Areef sales associate also did a great job all in all what was turning out s bad experience they made sure to turn the tables around.

Best of Best services

I visited this place multiple times to check out Nissan Magnite. The showroom is located along the outer ring road, thus having a good road connectivity.There is ample car parking facility.It is merged with Datsun showroom as well. There are two floors available here with good number of seating space.The staff here are friendly. In view covid-19, safety measures have been taken here.

I went for my car service how to wait so much time for vehicle check. Not proper response staffs. Very pathetic Nissan service center ever

Booked my Car on Desc 23, Paid full amount on mid Feb and still waiting for the car, And the beauty is every time i reach out to them every rep/person from dealership will tell a new fiction story on why the vehicle is delayed.Listing down some of the reasons i got from them so fara)Vehicle has reached backyard, Waiting for process from Finance teamb)Vehicle has come but they allocated a different colorc)2 Vehicles have been booked incorrectly for youd)Sales manager is in compoff so please connect tomorrow( heard this atleast 3 times within a week)e)Well check and call you back in 10 minsf)Waiting for few more vehciles to be delivered alongBefore i get a reply from the dealership asking to mail to a mail id or call a toll free to resolve this, i just want to mention that i have done all that multiple times and still dont see any response or resolution for my issue.And most importantly they hasten you to pay the full amount for vehicle but then tell you all these stories. My money is stuck with them for 40+ days and they dont even care about that. Maybe its a technique to get money and lend for higher profits i guess.Never trust this dealership with your money.I just have one word for them- FraudstersIf you can afford some more please go to KIA or Hyundai where they dont make up stories or the manager actually respects your business and moneyWhy does Nissan India works with such scam dealerships , I seriously wonder why--------------As expected the bot from dealership has provided the exact response i was anticipating. As i have already mentioned the toll free number or the mail id in the reply never resolved the issue and its just a service gimmick.

Dear management,I have visited this showroom 2 times for the New Magnite test drive for CVT and book the vehicle. My experience with sales team is the worst. No polite behaviour nor proper customer management. I have been asked to wait for test drive and filled form. Then no one attended me and many of them came later have given test drive. When I asked, the sales person arrogantly responded in local language to check with SOME ONE. I have to leave the show after wasting 1.5 hour.2-3.30pm. (Check your CCTV. If you need proof)I would say unprofessional sales team.To the sales team, If you want to be in the business, the basic fundamentals of sales has to be followed. Customer respect is key. The product price and quality of product will not always support the sales.

Hot product launch by Nissan after a lull and the staff at Surya Nissan are doing a tremendous job keeping up to the hype, hope Nissan keeps the momentum and grow to beat the Koreans. I have booked the magnite and hope to have a good relationship with Nissan. Wishing them huge success...

Hopeless sales experience at Nissan.Manager Ganesh Sherry not good.They had provided defective vehicle.MD bharath also wont respond properly.I booked Nissan magnite at the time of delivery there was wiring issue in the vehicle.Bharath MD Nissan+917676222999There is also service issue

Got Timely delivered as per commitment

The Showroom and Service center located in Marathahalli, Very large place and Executives response is very nice.. They will do pick up and drop at your place...I am highly recommended Surya Nissan.........

Should develop customer experience

After Magnite on road it is very much essential to open lot of surya nissan service service stations of another 10 more in Bangalore,(east,west,North, south plus at centre of Bangalore junction places,yes surya Nissan is doing an excellent and your staffs are very kind enough to take my KICKS-AUTOMATIC for service and delivery of the vehicle,till the vehicle is in my ownership preview I will walk in for all the vehicle connected issue,your MAGNITE VEHICLE DELIVER AND DISPLAY TIME I VISITED YOUR SHOW ROOM,YES IS MY OPERTUNITY TO SEE ALL CALOURS OF MAGNITE,I WISH FOR THE RECORD SALES OF THE MAGNITE VEHICLE,THANK YOU FOR YOUR SERVICE.

The Store Manager, Mr. Biju is excellent regarding explaining the fact and features.He got a solid team, Mr. Amjad, Mr. Rajesh.They are very good...

Sales representatives are pathetic and dont even know more details about latest released car Nissan Magnite. Really I lost interest in booking this car. It seems they dont have any interest in either promoting or selling the cars over there. Actually its the passion which leads to success. I am suggesting the management to take care of this.

Loved the place . Neat and clean staff are also so kind and helpful

Staffs are not attentive towards customers.

They will make all false promises to get the booking amount. I was promised Magnite Delivery within 2 months i.e. March end and now they say as per allotment details its expected by August. Really all false commitments both by the dealer and manufacturer. Stop fooling customers this way !

Visited the showroom to check the Nissan magnite. Mr.Krishna guided us well and gave exact info with respect to variants and the differences. Have booked the vehicle for now. Hopefully we have a good experience with the showroom and sales and test drive until till we get delivery of the vehicle.

Small showroom. If Nishan car demand goes up after the launch of Magnite I dont think they are equipped to meet the buyers expectations. I had to wait for 30 mins, just get the price list and other details.

I wanted to buy Nissan Magnite. Contacted their IVR call but the Sales representatives never called me back. Worst customer experience.

Sales executive not interested to explain customer about cars, waited for an hour for test drive, they dont even care about an enquiry.Visited for magnite enquiry, not getting interest to visit again.

Accessories manger helpful ms.. JosephThank you sir

I m very happy that day I seened first time vehicle launching ( magnite)

Worst customer service. I have written email to your customer care service and no response

Itz good

Worst car buying experience too bad

Im working in TOYOTA GROUP OF COMPANY.I got New Datsun redi go car .I given 1st service Pick and drop done by Surya Nissan only..Service was very good and Service staff was responding very nicely..Small Request from my side is while taking the Car for service,If customer tel some problem please note down the problem,and While returning the Car explain the problem solved details to Customer..Then Customer will feel very very happy..Request to Service team please try this new concept.

Worlds worst car dealer. Highly incompetent staff including the general manager. Please avoid Surya Nissan at any cost. Dealing with them is a terrible waste of time, energy and money.

Show is small area wise and has service center. One each nissan magnite and kick kept for display. No proper response for questions, no attention to the customer who visit the show room. Need to wait for a longer duration even to talk to a executive, lesser staff is the problem

Good show room

Excellent customer support and very good offers Provided by them.

Good show room

Executives response is good. Waiting time more any new models.

Customer service very bad made me wait for 90 minutes and then also have not provided test drive.

Worst showroom till date that I have visited because there was no response when I and my family went inside it there were many sales executive roaming here and there but none responded to us worst experience worst staff till date

Good dealealer

They keep me waited for more than an hour for just getting me a spare part.

The staff are not so helpful.. Need to be more polite with customers

Not so impressive, poor communication and not interested in sales it seems.

I happened to visit surya nissan at marathalli for the first time,s i stay in South so went to west for my vehicle service,I was happy too see the facility, Staff received with warmth the dealership was in great shape that too especially in this time covid the preparation that these people have very commendable ,i understood my car to be in safe hands (safety).The advisors warmth was good , in the mean time happened to meet Mr.Hemanth who was listening to me , I was wondering who this gentleman was and listening to me so patiently with a smile 😊 on his face , then came to know that he is the General manager of this facility .Just with this interaction I could understand how people down there lane are so caring understading.In the mean time ,my car was ready ,igot it before time .The bill was explained by advisor so clear my car was also happy and Then i left the dealership with a wonderful memory.KEEP UP THE GOOD WORK GUYS -Mr.Hemanth and surya nissan team.

Good sales and service team. Service team have good knowledge and they listens to customer concerns regarding vehicle with patience and give the genuine response. I own redigo A variant. Considered this vehicle because of its butter smooth steering to manoeuvre in Bangalore traffic. Yes NVH level has to be addressed by company. Best car for city purpose. Pulling capacity with 4 people at 3rd ac point is optimal for city.

Nissan and Datsun dealer. Got my car from this center. Courteous staff and neat office.

Bunch of lies, they made me travel 10km and wait for 30min for a test drive of a car and they said, they dont have the vehicle. i followed up with 2 people for 2 days. on the test drive day, they say, i never promised.

Only Dealership of Nissan Motors in entire Karnataka. Show room and Service center are big in size .Service Center is crowded because they are only one

Have been trying to contact this showroom from a week for magnite quote but no one is answering the call ,if these people are so lethargic to lift customer calls for sales itself I’m really confused what will be the situation for after sale service ? I feel it would be pathetic .. however the car design might be if this is the case it won’t work out

Nice experience..

A decent car Showroom for Nissan and Datsun cars. Not a lot of new cars with BS6 presently on display or available for test-drive/Booking.Their best selling model seems to be the Nissan Kicks, Diesel, Top Variant.

Dont go to Surya nissan insurance worst experience with the insurance team

Why showroom is not open on sundays,

Staff is really discouraging... They dont even bother to show the car or talk you about car which you are planning to buy.

Its a very big service centre, plus a sales centre in Bangalore at Marathahalli, opposite to Rainbow Childrens hospital.

Very bad service

Useless people their phone is not reachable since 3 days

Good

Need to work on improving the quality of customer service

Great dealer to buy nissan and datsun cars.Store staff is really polite and helpful.Special thanks to Biju and Rohit.They always helped me out.Keep up the good work.

Good

Had a great experience while servicing our Nissan sunny vehicle. Mr Savin explained all the activities he planned to do for servicing and carried out the activities with a lot of care for the vehicle and also us .. thanks for the great support/prompt service rendered by Mr. Savin .We really appreciate the excellent service given by Mr.Savin

Good service and friendly staff

Good place and executives here are having good knowledge about the vehicles and they will treat customers very politely. Nice place to buy a Nissan car.

I had given my Nissan Micra Car for Windshield Replacement at Surya Nissan Service Centre last week.I had gone for an outstation trip with my family on the next day. My horrible experience started while I was driving back home in the middle of a rainy night. The windshield vipers were installed wrongly, due to which the driver side visibility was almost zero, and it was extremely difficult and risky to drive. Sooner, we noticed lot of water entering the car through the dashboard. The water kept flowing in throughout the drive.The issues with viper and windshield could have been easily identified if they had done an after-service quality check, which I dont think they are doing.

Nice show room

Very good servicing showroom

Nice big showroom.

OK but no spair parts in showroom

Trust yourself, The staff and managers are very pathetic. Very worst place I have seen in my entire life. Please please friends dont even step into this place. They will make you to get panic and make confuse to customer. Not even single person gives proper quotation and explain about the things. They will force you to book the car on the spot without proper guidance and instruction. They will speak one word before booking and after booking they will change there words. I dont know who is md for the show room.He is not even fit to do business. Only with booking cancel fund itself he will survive his life 😂😂. Once again friends please dont go to this place and waste your valuable time in these Bangalore traffic. Be alert ⚠. Save your time and money.😃😊

You get all types of Nissan and Datsun car very friendly and helpful employees

Good,,👌💐