They are slower than a snailThey are slower than a bankIt gets frustrating to work with them. Would not recommend at all

This place is just fine but they need more resources to deploy like volunteers to help people, more counters, speed up the services, lesser paperwork, people facilities and a little improved infra. Parking facility is availble in the paid parking. Staff was really help but over occupied by the people who doesnt know what to do and how to do. Great thing is that they are open on 1st and 3rd Saturday till 01:00 pm.

Very professional services provided here, good arrangements.

Staff is helpful and efficient. There is an urgent need to improve the waiting area with better seating, lighting etc.

I have visited that place last Friday. Since i have already invested in SBI MF, so i had the folio number and it takes 15 min to do a new KYC.Process-1) First take token2) Go to the counter once called.3) Carry pan, aadhar and one passport size photo4) Fill the form and submit.Thats all.

Irony is in the name Computer Age Management. In no means the staff and process match the name.. Not even close. Dissappointed with the knowledge of the staff and the service they provide. Better visit your MF house office. Dont waste any time going to this place. I was made to run around for copies and made to wait for 2 hrs and then sent back saying they still need more documents(documents they requested did not make any sense to the request submitted) i visited the MF house directly and the job was done in 10 mins with the same document set which CAMS staff denied. I hope that I would never have to go back to this place.

The Phone numbers listed on the website does not work at all. How can businesses afford to not update their website with their changed numbers ?

Support team was very helpful and have good knowledge.

In no way is this a computer age anything. Stone age is more their speed. Theyre writing down things on pieces of paper instead of keeping track of it digitally. Of course its all a mess!Really not impressed that this is the state of the art assistance with mutual funds.Also, they really like seeing your face, so be mentally prepared to visit multiple times to get something done. I would give zero stars if they had the option!Ridiculous!

They are registrars for many mutual fund houses. They have token system so that there’s disciplined way of handling visiting customers. Though they accept service requests for multiple funds, all the issues won’t be resolved at one go. I had to make many visits to this office which is quite for off from my residence. I think their back office work needs to be improved.

So far good experience with staff and resolve issues.

Reached the CAMS center around 10.30 AM, submitted all the required documents for full KYC upgrade and it got done in 15-20 min, Staffs are really polite and professional. Seen couple of staffs helping old age people on priority and getting their queries resolved. Not sure if they have improved their services now a days, because looking at the previous comments even i was having wrong impression about the staffs in my mind. Really happy with the experience.

Worst place to be in.. I was operating through cams hubli prior to these... They treat us like we are begging, having to put lakhs of rupees on mf and hear words like these are extremely disappointing. Worst customer service ever. Just see the rating of their pathetic service..

My experience was pretty hassle free. I guess people write reviews only when they have issues. Timings are from 9:30 am to 6:00 pm. It is usually not too crowded. There is paid car parking available just beside the building.

Ok n quick service.

Mechanical response.They dont understand the clients language and it is waste of time to correspond.Infact they dont deserve any star and I had to mark a star,as it is not proceeding further😀

Pathetically Ignorant staff....waited for 3 hrs for a small updation at the Dickensen Road Office of CAMS. Disgusting

I dont want to give any star... People are non cooperative different people different views.. You have to waste time and brain with nonsense staff.. Not expecting such ridiculous work culture

Pathetic experience.. They are not accepting Downloaded E-Aadhar as a proof of identity. I was very wonder.They dont know what is E-Aadhar at all, they are asking for only printed one. Where they are i dont know. All the things are happening electronically, but these people are behaving like they are in 19th century. No qualified staff. They are directly telling to go to Mutual fund office. Totally waste of time.

I will rate 3. My problem was solved 3rd time when I went .The counter no 4lady is very helpful who solved my problem atlast.Saturday generally crowdy compare to other days. At the beginning of the year ,lot of people went to open mutual fund. Parking is available 10rs per hour next to this building.The location is very easy to find.

Not so good. Theyll tell all silly rules for address proof like bank seal isnt enough; we need bank employees name and his id. Where was it mentioned that we need to have investment in order to do KYC ? [Asked for a cheque of 5000rs as investment for KYC] . Theyll never clear your work in one-go

They have improved the customer service desk with token based system. Got it done my work in 10 mins. Thing to improve: the office ambiance is not that good, it would be great if they improve.

I went for New KYC Process.1. Its Near Manipal Center.2. Parking is available next to the office. (Two Wheeler 5 Rs/Hr).3. Working Hours Saturday till 1:00 PM.4. In person Verification they will do. The actual person who is submitting the document must visit.5. While accepting KYC Document, they will do physical verification of original documents.6. Token system is available. Take when you reach office.7. Make sure you have all the documents.

Front desk executives are polite and helpful. The back office data entry staff are mediocre and dumb. They often make wrong entries while processing your applications and you get to know only after everything is processed and statements are generated at which point there is no chance of reversal. So you need to run behind them multiple times to get them sorted.

Customer call service is very bad, call centre guys dont respond, they disconnect the call intensely and they dont want to speak or they will say call on this number, that number, fed with this people. Looks like they are taking advantage because we have to go through these guys for mutual fund process as per SEBI rule KYC etc, playing with the customer. Financial org will be like this, how normal people will invest.

Terrible customer service especially when it comes to KYC procedure for NRI. The staff has no clue what documents are needed for KYC for NRI. The first time when I asked what are the documents needed they said any document issued by government of country of residence is ok. So on my second visit I submitted Resident Card which showed the validity period they said that they cannot accept it because the address was in a foreign language. When I asked for alternatives I was requested to provide the NRE statement for 3 months with the overseas addesss mentioned in that. So I procured this statement attested by the bank and made a 3rd visit to the Bangalore branch. Now there was a new rule. The attested statement should also bear the bank manager’s name and employee id. I tried to call up the bank to get this details but nobody picked up even after 4-5 attempts. So I requested the CAMS staff to take the application and that I will visit the bank, get the details and call up CAMS to update them. Again they refused.I had enough of this place and left in disgust. The worst part is that information is not provided at one go and new rules are added on the fly!

Good service with proper token systems. It is closed on 2nd and 4th saturday wef (1 jan 2018). Parking is also available for both 2 and 4 wheelers.

Processing stuck since 3 months. They dont recieve phone calls. Unhelpful staffs

Processing stuck since 3 months. They dont recieve phone calls. Unhelpful staffs

Services are always very slow

Too slow in getting things done, they have only 1 line thats continuously engaged... Very difficult to do business with!!!

Staf is very slow

Professional and helpful. Only problem is they dont pick up phone, if you go physically with documents it is convenient

Good Response

2nd and 4th Saturday CAMS office is closed..

Experience is same, people there does not seems helpful which is reflected in their response , no progress in my application, pending now a week , no response

Absolutely pathetic service. Went there once to do a switch of my investments; arrogant and negligent service.

Like banks, they have started keeping their office closed on 2nd and 4th Saturday. I don’t see the need of keeping it closed on Saturday. Majority of investors only have time on Saturday to visit them. Most of their formalities do not work online and hence physical visit is MUST. Staff behaviour is average, nothing great as such.

Worst services one kyc issue is going on from 5 months & no respone

Can someone please add the timings of the office? None of their phones are ever answered and neither are their helplines ever free to take a call.

Unfriendly staff.Make you run several times for same thing.1 girl says form is right.while other girl says its wrong form!

Though all KYC documents were given multiple time, till date nothing has been updated. Very poor management. Staff are very callous

First of all no two Wheeler parking.less staff and toomuch busy on the queue.services are not great. Need to improve

Worst customer expierience.Different opinion among the team.

Staff behave much like govt. employee..Dont have full knowledge about process..

Completely changed my address

Not organised. There is a token system which is not followed. All counters are crowded and its total chaos. Staff doesnt seem to have any control or treat the customers well.

Was there by 10 - staff was co-operative and guided me well

Slightly confusing process, but staff are friendly

Nice

Very good

No one response over phone.

Horrible stuff , no action on application

Horrible staff

Good experience