They now want to introduce smart card for 2W, this is not needed as this card will be valid for only this toll. And one need to carry this always. They have one window counter to distribute this, also for recharge you need to come to this office. No online facility, but they are all in hurry to implement smart card from 01st April.

There is a fasttag office here which now sells only paytm tags. If you want those we can apply through app. Why come here? We just wanted bank neutral tags

Went there to get the Toll Way smart card. It was done easily, not much of a hassle.

We need to stand for long hours in two wheeler que even after obtaining smart card, smart card does not work and today was worst experience i had stand in que for almost 45 minutes.

Yesterday the reader did not function, we are asked to pay 2*50 in that lane. We refused to pay, then while taking vehicle back it is worked again. They have very poor quality fasttags causing users lot of stress and want to charge double. Best form of cheating. You charge me double when I dont have sufficient balance, not when one of the tag reader is incorrect

Worst experience in this toll I pay 30 rs but is not give the slip. 420 toll

Web site never works. Always have to go to their office to renew smartag

Best drive

Is BETPL above nhai if yes pls ignore my complain if no take it seriously where on earth is a rule that if we stand in cash counter you will not give return ticket rather give only one way ticket. STOP FOOLING PEOPLE in name of fast tags. Looting people for no reason.

Several BETL people treat genuine toll paying commuters as beggars. Even if you have a monthly pass, if their system doesnt read it because of some crappy stuff deployed at the toll plazas, you are treated like a criminal. I must add, there are good people as well, but far too few.They dont have a system to enable pass holders to go through smoothly.

I am taking this fly over from past 3 months .(it will take 30 min to reach the office if I use this flyover..if I wont it will take 1:15 min to reach office).Thanks to the contractor for this amazing gift to Bangalore (

They are All Above The LawDelay-Minimum 15-20 minutes to pass the toll with a Two wheeler Monthly pass. Most of the time the scanner at the Monthly pass Line(They say as that is a special line for pre-paid card holders) doesnt work, but they are not worries about the time getting wasted of the commuters. It is just a matter of commonsense and time management. I heard that there are laws which says there is a pre-fixed time and if it delays beyond that they have to clear the traffic with out even collecting the toll charges. Here it goes beyond 30 minutes in the morning hours.Another issues is with the toll recharge- The office is far from the toll plaza and there is no service desk to get your prepaid card recharged. Either you have to go to their office or use Paytm. If you go their office you can do a recharge of min. 500, but in paytm it is 1000 rs minimum. Why dont these guys add a payment option in their web site in stead of promoting these private people.The Accident Zone- I am a pray. It was happened last year when the rainy season started. My bike got skid at the cross where we enter to the bridge from Ecity hosur road entrance. There is a black color joint were they have laid some rubber material at the joint. It becomes slippy when it is wet. So i met with very serious accident and at the same time couple of other bike riders also met with an accident at the same spot. The only action taken by them is kept a small board which no one notices and put some stones. Do you give any respect for humans life????? The same risk is there at the Lay-Bye spot where there is a Rubber Joint.The whole risk and sufferings are for Two wheeler riders, The Toll Authority has given a value of 30rs for the life of two wheeler riders who enter the elevated highway by paying the toll amount. Feeling pity on the system and governing authority.Feeling Ashamed off being a normal citizen of India where the people chosen to service the taxpayers are looting and ruling us

Please dont go for balanced based pass. They are cheating with the customers. Today I had Rs 35 balance in my card. When coming back from silk board to ecity the operator didnt accept my card saying that there is no sufficient balance in my card. I still had Rs 15 in my card. Were they deducting Rs 40 a day ?Please be aware.

Please do no travel in flyover morning and evening it is taking 50 min to 1hr.10 min to pass from electronic city to roopena agrahara, BETEL is not arranged any person to monitor trafic at landing place which is creating traffic jam, no response from BETEL on this.I. wish BETEL to monitor trafic to avoid delay.

Happy with the service provided.I got my monthly pass card within 20 min.515 ₹ /month.Dont know how easy it is to renewal.

BETL charges us for use. Yet, street lights are ON for some parts of the road. In late evenings, both the RFID gates are seldom open - only 1 gate is operational. Both gates must be operational, unless waiting is only a max of 2 vehicles. Only advantage - no signal, pothole free road.

Worst response. very rude and bad behavior . They will treat customer with negligence. customer care service is worst. very disappointed with their rude behavior.

Unplanned maintenance work without even 1% consideration about the road users. Only thugs managing the booths and if you want to complain they ask us to call 1033 which is of no help to commuters or users. The work is still going on and we do not know for how long youll have to endure this nonsense. I even suggested them the remedy, their reply was we have put up a board at entry and also published regarding this inconvenience, so get lost from here.

Always waiting at toll plazas

Without this road. Many of life would have been a soup.... Good one... But afraid of the recent rod crack or misalignment though.

Very good aminieties available. Cars can get parked inside while we visit them. Courteous staffs !!!

Good driving experience but few places no street lights and regular maintain is not upto mark.

Road is good for travelling quickly. But they are issuing previous date tickets for the same amount. Please check the date while buying the ticket.

2wheelers are completely neglected, when it rains the 2 wheeler toll lane is like a storm water drain where a lot of water is left stagnant, paytm not accepted everyday, wait goes up to 35 my mins during peak hours.Traffic jams on the toll also, technically why do you collect a toll when the travel time is more than an hr?

Fastag users are tortured everyday by non fastag users in the fastag lane. No action taken even after complaint.Pathetic staff, rude and no common sense at all , People need to be more professional over here

Staff are very responsive. Fastag and Elevated tolls pass done easily.

Toll gate staff are least bothered about commuters. Not maintaining basic professionalism.

Service is good. But the staff cannot handle large crowds as they are small in number.If a group of cab/bus drivers come in to renew the pass, then therell be a wait time. Otherwise the work happens fast here.Also, Fastag is sold here by IDFC Bank.Fastag timings: 10-5:30 Mon to SatBETL pass timings: 8-7pm DailyParking space available

Electronic city phase 2 toll gate had not accepted fast tag service..its pathetic and very unprofessional..they were blaming me your tag is not in good condition.how can thay speak like this I had paid same day in hosur road toll only both are BETL.its worst.

Well maintained.. Accepts fastag with dedicated lanes.

Please bring in a solution for the worst delay in two wheeler toll collection. It took 25 mins today.

Please note that public transports have again started plying on this elevated highway. BMTC buses have resumed their trips.

Fastag users are tortured everyday by non fastag users in the fastag lane. No action taken even after complaint.

What are the charges of fasttag

Toll plaza Fastrack Registration office here , very nice service

ICICI Fastag (for toll ) available hereBETL monthly passes can be bought and recharged from hereHas car parking

Phone no should work when it is mentioned in the web, needs to be improved lot

Worst road design, no safety for two wheel drivers.... Pathetic staff, rude and no common sense at all.

Very nice experience crossing and interacting with toll staff

Extremely mismanaged... No ownership to manage traffic... Heavy charges..

Very easy to get NHAI fast tag

Friendly staff. Got my fastag done in 30 minutes

On 20/07/2017 people were made to wait for 1 hr in traffic because of a repair work. Why dont they close the traffic and do their work instead of allowing traffic and making people to waste 1 hr on flyover. Money minded people!!!

People need to be more professional over here

Excellent service staff are very much polite

Bad maintenance of tolls, slow and cumbersome. Could get irritating if there is an accident. You would have to wait for hours without any option.

Worst people..dont have the manner to speak.

Today only one way toll was issued reasoning that its Commissioner order which was due to two people died in flyover accident couple of days back on Electronic City elevated flyover . Ediotic reasoning.......

Life Saver for Daily Movers between E-City and Core City

Great Team work, Good Job, keep going

A quick safe route.

Office Guys are not supportive.. Typical gov office

Excellent service with good interactions

Good experience getting fasttag

Worst and rude toll employees seen man handling commuters.

Peak ours will be same as normal road

Excellent people and best service

Still gets jammed up & screws your time very badly

Quick & fast

To buy or recharge your monthly pass of Bangalore elevated tollgate

Worst service, people at counter unprofessional and doesnt allow fast tag pass at other lane, deliberately torture if use other lanes, they do not manage even regular traffic at evening by dispensing tickets, still adopts old day technology, Bangalore metro is still superb if you have a prepaid pass.

Work going on...

Always block even in etc lane.

Good route

Narrow carriage way

Worst maintain

Good service

Good road

End of the toll is over crowded,

Good

Good

Nice

Office of the Bangalore Elevated Tollway Limited