Ive seen Dr. Brown for a while (since 2014, I believe), and I appreciate the service that he offers. Hes very professional and knowledgeable, and he takes enough time to examine you. I always feel that he is very thorough. Im also very grateful that he found a lesion on my left eye a few years ago and referred me to an ophthalmologist to get it removed.Everything was OK with the front desk staff, too, except this time in 2021. I left a pair of glasses frame to get prescribed lenses, and when I went to pick them up, the case I left with the glasses was not there. I asked the staff for the missing glasses frame case, and she said that she didnt know if there was a case. Eventually, she gave me a random soft case from a different brand, but it is not the same. I couldnt understand why they didnt even try to look for the glasses frame case I left with them. Did they mix it up with someone elses? What happened? The eyeglasses frame was pretty pricey, so I wanted to have everything back as I gave it to them. It must mean nothing to them, but the whole experience was quite disappointing and unpleasant to me. Its a shame that I decided not to go back there because of the front desk staff, but the experience was so awful. I dont think I will go back to see Dr. Brown again to get my eye exam.

Super bad service and ignorant eye doctor. Avoid this place for better service.

I have been a patient of Dr Brown for over 20 years. He has always been thorough and very communicative in all exams. As a diabetic now, Dr Brown has keeps in communication with my Endocrinologist and Internal Medicine physician, ensuring the health of my eyes is stable. I have recommend Dr. Brown to family and many friends over the years. I highly recommend Dr. Brown/Envision Optometry.

Great experience with Dr. Lin and support staff every time. Been going here for 3 plus years and never had any issues with the visit and/or ordering contacts. The front desk is always warm and welcoming and Dr. Lin is extremely nice and knowledgeable.

This one goes out for Jackie Lawley; she is an exceptional person to work with. I have picked a pair from her and in the process of picking another two only because I like the way she takes care of customers. She is extremely patient and does not rush you into decisions. She helped me stick to my budget and did not over-sell.A delightful person to work with :) . I am pretty sure, I will be visiting again in 2020.

Dr Brown and his staff are the best. He took the time to do a very thorough exam and by doing so has saved my life. Dr Brown found a very small, almost undetectable lesion in my left eye. He referred me to an oncology opthamologist who confirmed I have a rare cancer, Ocular Melanoma. My opthamologist was surprised and impressed Dr Brown had discovered it as it was quite small. I will always be forever grateful to Dr Brown and would recommend him to anyone.

TLDR: Envisions quality of service without Dr. Brown management is not the same anymore. It went down.Ive been taking my family to Envision for annual exam and frames for over 5 years now. Their service used to be exceptional but it went down significantly after 2018. It has to be related to Dr. Brown retirement. He was working part-time early 2017 and in 2018 I think he quit practice completely.Dr. Angela Lin is taking over and I think she is really good, too.What I am complaining about is their customer service. It went down, way down. During the time of Dr. Brown, I could really appreciate their care and attention to minute detail: his wife would clean and fix our glasses when we arrived and waited in the office. His staff had exceptional knowledge about lenses and frame options.Comparing to that, in 2019, our last appointment was just OK, regular experience like any other offices. But thing went down when my wife order a new pair of Oakley glasses. It took almost 2 months to get them. Though, the front desk actually blamed it on the manufacturers issue with flooding. But, as an courtesy, shouldnt they inform us instead of having us call every week? When the glasses arrived, one of the lens has visible scratch. My wife was not satisfied and the front office said they will have a replacement for her.A few weeks went by and we still havent heard anything. I guess they dont want our businesses anymore. Sad!

Great optometry! Ive seen both Dr. Brown and Dr. Lin the past couple of years. Both doctors and all the staff are very friendly and helpful. I recently purchased a pair of glasses from Envision where I had very specific multifunction/focal requirements. The doctors and staff where super helpful with understanding regarding what I was looking for and working with me through the process of getting the correct prescriptions in the end.

I had an excellent experience on my first appointment. I was on time and so were they; my full eye exam was comprehensive and very comfortable at the same time. The doctor (cant remember her name) explained everything very well and answered my questions to my satisfaction. The receptionists, both Chastity and Jakcie were awesome! They have a way with people, making them feel at home at this well kept and high-end Optometry.

I have been so amazed at excellent customer support and professional service I have experienced at this business. Four years after having moved to SoCal, I called the office and spoke with Jackie, requesting info on regular glasses as well as sun glasses Envision had made for me in 2013. Jackie was so kind and helpful. Less than an hour after the call, I got an email from her with unbelievable level of details on both glasses!I would happily recommend Envision Optometry to all relatives and friends.

Great experience. They tracked down two different pairs of frames for me and let me try them out before picking (now the most favorite pair of frames I have ever owned). They were in constant contact throughout the process. The Doctor was great and professional and I loved the people in the office. I wont go anywhere else now : )

I cant say enough good things about Dr. Brown and his staff at Envision. I started using their services a few years ago when I worked in Bellevue and have been impressed every time I go in for my annual appointment. Despite only ever walking in at most twice a year (once for my appointment and once to pick up my new glasses) they greet me by name with a smile when I walk in the door. I never feel rushed when picking out lenses or asking questions. I have referred numerous people to Envision and everyone I know has been very happy with their experiences as well.

This store is awesome. Great staff. Great frames. Shout outs to Chastity & Jackie. Terrific service!!!

I went in to get my frames adjusted with the intent that a five-star location would best suit my needs — that was not the case. The woman was kind but didn’t offer me a seat, she remained standing while asking me to tilt my head down to see what my frames looked like on my face... again, I was not seated but standing. She bent my frames with her hands rather than using any tools, complained that my glasses were not easy to adjust (well maybe if you used tools...) and proceeded to adjust my glasses while I was standing in the hallway. I was not happy with the result and she said that she wouldn’t be able to do any more because she was scared of breaking them - good call since she only used her hands... I have gone to other locations where they adjust my frames using small instruments, but it is sad this place does not do the same. My glasses are lop sided and hurt my face, I will not be returning.

Best care one can get from most experienced and caring optometrist

Been going to Doctor Brown since I was 12!