PLEASE DONT USE THEIR SERVICE ANYMORE. Parcel can be returned without delivery attempt (they said the receivers phone is unreachable but my aunt never receive any call). Then the delivery charge cant be refunded. Some more the returning parcel has been stuck for a month, submit a ticket at their website but their customer service can simply close the ticket without any input. Very well played EasyParcel.

Dear Easy Parcel team,I would like to thank your company for your excellent customer support. You took extra care for all my queries in a very calm and patient manner.Thank you so much for your help in assisting me to solve my problem. My parcel have safely arrived in China.Regards,Qiu JR

Guys and girls, please be careful when u using EASY PARCEL JANIO. They are really sucking our consumer money. We had actually measured the weight and volume metric. But end up, their measuring tape seems like is more *professional*. Always extra charge we customers, this is the dont know how many times I had been charged since January.

Really lousy and poor service, lost 9 parcels on Sept 2021, yet they reject all the claim and simply give invalid reason to reject our claim, customer never receive but shown delivered, no contact number yo call and ask at all, lousy service, DONT WASTE YOUR TIME HERE, BEEN USING FOR A YEAR, NOW I WILL JUST STOP USING THEM THEIR! AS THEY ARE REALLY IRRESPONSSIBLE, SO MNY PARCEL LOST AND POOR SERVICE!

Parcel is lost and not responsible. The worst part is the parcel lost and the courier charge also need sender to bear it… who gonna subscribe please think twice before subscribe it… they are no contact only can thru email, totally cant immediately helpig you

Been a month, still pending the CS to rectify the overcharged issue with courier company.I also realized there are thousands of positive (5 stars) review from google reviewer, mostly with 1-2 review only. I then do some research to other courier company, none of them have over 200 reviewer and rating of 3.0 and above. So in this case, you know I know la.

Really disappointed by the EasyParcel team! Its fine if you cant find my parcel, i understand - show some good customer support especially in helping small businesses solve their problem (quicker claim resolution, be there for your customer to answer their query and try to show some remorse. BUT they decide that NO customer support AND not being responsible is the best model to work with.

Parcel condition in good. I love it, but youll be lit fast for your ship, anyway thankyou!

Dont ever use this company. Unless u send garbage to dustin.If you ignore this, make sure to prepare this photo for them.There is no phone. one day one reply.. Good luck

Very easy and fast . On time and parcel was in good condition. As a recipient and future sender, this is all we need

Please be extra careful when you wanna ship to Singapore using easy parcel. Shipment done on April and suddenly 30 June deduct from me. The parcel size even after volume metric also not even 1kg, now easy parcel charge me more. Please be careful.

There are few express that I can choose and have price comparison directly from the easyparcel website, its pretty convenient!Chosen Pigeon to delivery my parcel. They provided a good service with fast delivery ~ available for pick up from home without printing out the airway bills (not everyone have the printer at home :P). Definitely worth for the money.

Pro: Can book collection and delivery so you dont have to go out.Cons: Not professional. Should collect today but tmr only collect. Can be delivered today but 2 days still havent receive. Yes, it is the problem with the delivery company but HELLO. Dont give response such as contacted them d, its not a solution.

4.5 star???? seriously?? is this a made up rating?Driver called for pick up, i was only telling him that if he can give me 10 minutes as I am in my shower, the driver said he cannot wait and then straight away hung up the call, worst is i keep calling back and he doesnt want to answer my call at all, eventually the parcel status marked as Customer not availableeasy Parcel is not that easy, they dont provide customer care line for you to call in for inquiry but they have a bot that makes you wait for ages, and once you missed their reply and they will close up the conversation and you need to re-request for help all over again. One word for people seeking for help, you better sit in front of watching the live chat to respond without a blinking your eyes, once you miss it, GG!!! You can sit all day long in front of the chat window to wait for them to help you on an Urgent issue

Fast delivery, and well -kept goods .. hope you maintain this encouraging momentum to continue to remain one of the best delivery companies.

Its 6 days Already And my Item still no update. we pay for u service. not free madafakaaaaaa. worst service ever. PLS DONT USE EASYPARCEL ANYMOREEEE

I appreciate the fact the it has a rather clear price comparison. However, for international shipping, it does not remind you that the extra charges such as taxes will be imposed on the receiver, causing troubles for users to settle themselves by that. And for the top-up, just be aware that you cant top up to the exact amount of the shipping fees and you cant combine your payment from the wallet balance and your credit card. Lastly, I do not understand the reason to bond at least one of the users credit or debit card on the platform.

To all ppl that wanna send/pick-up or want a good courier service platform, please choose other service or courier service company like Grab,Gdex,J&T, even Pos Laju!!!!!Yes is pos laju!!!!! Now we have know Pos Laju service are slow,but I can confirm that this useless service platform can’t compare to other courier service or parcel platform!Don’t use this useless Platform ,disappointed ,slow, expensive too! Pls think 3 time before you make this decision!Thanks

I used to be a regular user with easy parcel. Not anymore. After the new changes to the website, everything is a mess! I have recently booked for a DHL service and waited for the AWB.According to the status , my AWB should have been ready in 24 hrs- 4 DAYS HAVE PASSED AND NO AWB PLUS IVE ALREADY PAID FOR IT ! how long do i have to wait to send out my goods ? Customer service is also not of help and very slow in response! Ive sent emails and even tried to get into contact with a live agent and no luck .... Honestly id rather just go to DHL myself and get it done there at this point ! DO NOT RECOMMEND !!

Please think twice if you need to send urgent shipment. It take more than 1 week and still pending for delivery and please take note that my shipment just within the Klang Valley. After reported to their their and send email they always gave Standard answer and you can see their respond here too also standard answer.

Never pickup parcel on time. The customer service not working too, even you sent feedback, there are no any changes. Strongly not recommended.

I recently used EasyParcel to deliver a 24kg box of personal belongings to Marseille, France. After comparing all rates from other courier companies, EasyParcel came up the lowest (by far)!The online chat service was responsive (though you may need to wait a few minutes if you are in a queue, not more than 30 minutes). I asked questions about additional surcharge, and the chat operator explained to me about fuel surcharge, which I quickly looked up at the courier website. I appreciated the transparency.In the end, I chose GDEx (or FedEx now) to ship my box, the shipping fee was RM624 (RM26/kg), fuel surcharge per FedEx website would have been 18% on top of the shipping fee.Pick up was smooth, they came on the exact day I requested. And it took 7 days to arrive at Marseille doorstep, and to my surprise, they didnt charge me any fuel surcharge (I think Im lucky this time, I would still advise to consider the fuel surcharge in your budget to not get caught by surprise).

Easy to use, make our life much easier. Great experience as a first time user of Easyparcel

POOR SERVICE!.PGEON Courier always missed pickup/late pickup.I have rated a lot 1-star rating to Pgeon Courier in EasyParcel page.but the Pgeon always show 5-stars to user!Why? just because EasyParcel and Pgeon is same company?be fair la. So poor service then show user 1-star rating la.Say same day pick up, but always missed pick up / late pickup.Send whatsapp inform no reply, send email need wait few days.Wait your email reply, i better use other courier company la.noob service.Top up so many money inside, now only can use other courier.POOR PGEON!

Excellent serviceReceived my parcel in good condition. Delivery personnel had called me in advance to inform timing that he will arrive. Punctual despite a heavy downpour at that time.

The worst service provider EVER and customer service officers are totally taking us for granted. Not even replying us while online with us! Bot captured wrong collection date and I tried to email them, waited for their chat team to reply me for TWO days! Horrible service team!

I dont even wan to give one star review! You have time to reply the review comment but your team dont have time to reply customer email and solve the problems?! for those who wan to use this courier service, i wish you GOOD LUCK!!!!! PLS IMPROVE YOUR LOUSY SERVICE!!!!!!

5 days delivery time from Kuala Lumpur Malaysia to a regional location in New Zealand during COVID lock-downs in both countries, with website tracking at every step of the way, is excellent service

Just to inform users that using Easy Parcel, ur credit will be expired after 1 year. Please be aware of it. Dont forgot to use the credit inside. I have been through this, all my credit been burnt just like tat. End up they will asked u to top up another RM20. I feel like been cheated. My last using this. Hope they can improve on it.

Response to owner reply: What is the point of responding if you just gonna send generic response?! it even more irritating that you keep mention on every reply that majority of your feedback is positive, this is not a response, this is a flex.I had a parcel delivery slow and no update for few days now. Then when I try to chat with customer service through online chat there is no response, I wait for more than one hour for the response and there is none. There is no phone number for me to contact either. So basically there is no customer service whatsoever

THEY ONLY RELY ON EMAIL TO SOLVE CUSTOMER PROBLEM. THEY NEVER CALL UP CUSTOMER OR ALLOW CUSTOMER TO CALL. SUPER NON RESPONSIVE ON MY CASE.... WHERE I MANAGED TO SOLVE MY PROBLEM MYSELF WITH THE COURIER SERVICE PROVIDER BUT THE SPEED OF THEIR REPLY SCREW THINGS UP... AND MY ITEM HAVE TO BE RETURNED TO ME AND TO BE RE-GENERATED AGAIN.AND NEWLY GENERATED SHIPMENT IS MORE EXPENSIVE THAN THE PREVIOUS ONE... DOESNT MAKE SENSE.

Speedy delivery. Parcel received in good condition. Great point to note that the courier constantly update every movement of the parcel.So satisfy with the service. Thumbs up 👍👍

Fast n very professional indeed. The packaging is do good that show hie serious are they to make sure the customers product reach them in a perfect condition. Keep up the good work.

I will not give a single star to this courier service. This is my worst experience after 5 yrs online purchase. The Address stated in Penang but they delivered to Kuantan. I have made multiple complaints to them, the only reply is “parcel delivered”, no sense of responsibility at all.

Please do not use Easyparcel. The term and condition is very ridiculous. Have to raise up issue immediately, otherwise Easyparcel will push away the responsibility towards customer saying we did not response within timeframe even during MCO.Prefer to PGEON/Poslaju/JnT directly or go thru MBE instead of EasyParcel. They only trained their customer service agent to push away responsibility and reject all the claims which they should responsible for.PS: I think they purchase their google reviews instead.

WEBSITE ALWAYS DOWN, urgent need to send parcel to customer how to send if your website is always unresponsive and down all the time. Take money very fast respond slow !

I find easyparcel very unrealiable, website down, payment down always got something down whenever i use, i suggest if you guys wanna just use pgeon mail or whatever courier just use them direcetly from courier service website not this kind of con your money 3rd party website !!!!!!! i waited from morning 10am to night still tell me website down under maintenance, do you know how much it effect business owner like this ?? late 1 day delivery we will get complain from customer non stop ! PLEASE IMPROVE.

Aramex was supposed to collect the parcel on 31/5. Didnt come, so I sent a reminder for them to pick it up on 1/6. Still didnt come. Tried to cancel my parcel. Took me ages to even find a contact form, and I was searching for it for days.Also the user experience on this website is really poor too. Many buttons leading back to nothing. Theres a huge lack of human interaction too because they dont provide any email or contact number. They only have a live chat which is a chat with bots and only in some circumstances they pass you to a human to speak to. But even then they take ages and ages to even respond. The explanation on the FAQ is not really helpful also. it gives instructions to click on things that are non-existent. And also if the button does exist (like cancel parcel), nothing happens when I click it. Ive probably clicked it more than ten times, but I dont even think the cancellation went through. Just a very annoying experience overall regarding everything.

If I can give - minus stars I would!First of all the tracking information was not update, 2nd the so call live chat is a machine (if not real human there to answer please withdraw the live chat) 3rd not real phone call to refer.My parcel was sent out from Puchong and already reach my area Sungai Buloh waited for 2 days the parcel was send back to Puchong sorting centre! worst is written email already 2 days have not receive any reply from them.

Im in rush of sending a parcel to oversea but when I tried to use easy parcel, the city name didnt show in the selection cause I couldnt register the address. I tried to contact Easy Parcel, they ask me to send them the address and they they never reply again!..I have been waiting for 3 days , send them messages everyday, still they didnt respond! 😡😡😡😡😡😡 Very disappointed.

You can always count on EasyParcel & Pgeon for super duper late parcel collection and delivery !

Parcel received in good condition, fast delivery from East to West Malaysia. The courier keep updated every movement of the parcel. Overall satisfy with the service given. Thank you!

The best thing I like about EasyParcel is the way I can calculate, estimate, and budget my delivery fees at home/before hand. Especially like their Pick-Up service. If they can indicate an estimate pick up time frame, it would be even better so we can arrange our time accordingly.

My parcel has been stuck at their hub for 3weeks plus and still counting. Still no update from their customer service. My seller using this easy parcel svc as their main postage bcos of cheap fees. On top of this, what could u expect when u have a cheap fees for svc? You either lose your customer or change to other option.

Worst company ever! Stay away from using them

I love the tracking update for my parcel. Easy for me to monitor my parcel being allocate from time to time. Thanks guys.

Their service is really bad! Guys, never consider EasyParcel now and in the future. They are good at disappointing you and your customers.

I have sent a parcel through EasyParcel on 28 June by selecting Pgeon Prime with a hope that it can be delivered on time as stated on the website, 1-3 days, as the recipient is flying off on 02 Jul. However, there was no updated on the parcel status since early morning of 29 June.I was looking for a phone to make a call but realised that there is no available phone at all and the ways that I can communicate is through sending email or live chat. I sent email and got a general reply that due to Full Lockdown and Covid, please expect a delay in delivery, without addressing the urgency of my parcel or offer any assistance. However, I finally managed to chat with a helpful staff in live chat and the status of my parcel finally be updated. However, I still needing the parcel to be delivered to the recipient as the person is flying off tomorrow!This is such a disappointed service provided. I selected Pgeon as I was thinking since 1-3 days delivery is indicated and understand that this is a small company then I think should give it a try to help the company. This prove me wrong as now I realised that I should not trust small company.

Did not pick up my parcels as per the date in my orders, and the customer service Eunice is arrogant and took forever to reply a single question. keep on sending Were really sorry for the long wait. May we know if you are still here with us? Please hold while our agent will try to reach out to you as soon as possible! doesnt solve the problem. not recommended. avoid!

They always call first to make sure i will received the parcel safely. Very reliable and satisfied with the service.

There is no response, I wait for more than one hour for the response and there is none. There is no phone number for me to contact either. So basically there is no customer service whatsoever

POOR AND LOUSY SERVICE, DONT HAVE CONTACT NUMBER AND NEVER REPLY CUSTOMER EMAIL!!!!! BAD COURIER SERVICE

He arrived at 7pm. And apologize for being late due to heavy rain. I love you bro.. god bless you and your family

Was amazed that my parcel received earlier than expected. Usually parcel to Kota Kinabalu will be delayed and sometimes way too late due to logistic. Books were nicely packed and received in good condition as if bought in the store. Good job.

Fast delivery and convenient SMS reminder to inform you their delivery. Highly recomended!

Very poor support. Online chat never get reply. I think kedai runcit or pasar malam support is better than easyparcel

Now everything is ready.Actual Weight = 5.83Volume Metric = 36cm*23cm*40cm/5000 = 6.63KGSo I enter 6.63kg on 23 February 2020.Yesterday night, 9.3.2020, once I login into my account and it showed this weight dispute against on me again, this had been begin more than 3 times and have no reason show how is the calculation.For those who wanna ship using Janio x Easy Parcel, please perform your transactions wisely and seriously.

I love Pigeon delivery service as its the cheapest among all courier services with pickup service from my home. Saved me time going out to post and I can avoid crowds during MCO and save waiting time. Strongly recommend. Oh ya, I also love the referral rewards by introducing a good service to friends.

Very fast service with good handling.

My parcel arrived safely with no pending time. The delivery guy also good customer service. (Friday 19/3/2021 - 1pm).

Thank you for fast delivery 🚚. Didnt expect using easyparcel would be this fast. My parcel 📦 also received in a good condition 👍.

Easy parcel suka suka kira extra fee for international delivery,... my parcel is 1.95kg, but charge me 2.43kg... so need to pay extraRM 24.30.. no detail, no picture to show about the extra weight...

My kids love the books very much. they can learn at home eventhough the school is close due to pandemic.

Pgeon is good and reliable ... highly recommend to all penangities

Fast delivery and parcel received in 2 days and good condition, feel secure as they will keep you updated with sms, great service, hope they keep it up!

I have a bad experience using Easyparcel. I paid and ordered international shipping. I was not informed earlier that food is not allowed for shipping. Then after a week of my delivery picked up and waiting... they called me to collect my parcel at their nearest branch. My parcel was rejected from being shipped bcs of food. They should informed me earlier and at least tell me when they pick up that day. And now, after need to take my parcel myself at their brach, I even not allowed to refund my money. This is not acceptable, theyre not even ship my parcel. Then, they started to give this and that (unrealistic) reasons. So I still and I guess will never get my refund from them. Easy money they make just like their name EASYparcel. Well played. But never ever use their service again, and will never recommend to anyone!

I received the parcel yesterday from Malaysia to Shanghai. Though it took almost a month to receive the parcel but it was properly tracked and updated in easy parcel website. Thank you so much. Highly recommended.

Receive the item quicker than expected. Due to this pandemic time they still managed to deliver the item on time. Definitively recommended to other.

I have had several packages delivered by EasyParcel already and all of them were satisfactory. The tracking system is easy with no hassle and their riders have good initiative and communication skill.

Glad to have easy parcel as courier services, the rider understand well how to handover parcel to custmer, dlivery speed excellent, thank you easy parcel

Ship 20 parcel to singapore, cloths put in A4 Flyers so is 0.9kg, payment was made and customer received parcel. One months later, my account was been debited for RM100++ and the reason is that A4 flyers must count as volume metric. I understand that if box must count as volume metric, but parcel in Flyers need count in volume metric? Or anyone could just please tell me how it works ? Feeling Cheated

The delivery was very fast and efficient. There was timely update too.

Easily Tracked,, quick Shipping Speed.. VERY REASONABLE PRICE...Thank u

Soooo fasttt

Trash company. Never reply live chat and emailLive chat mentioned will response within 2hrs lol, what is the point to wait for you for 2 hrs and still call it livechat?! And you dont even reply my livechat for 5 6 hours!

Fast delivery and hassle-free. Can arrange for onsite collection and deliver on the next day. Good job, keep it up!

Good customer service in processing order on time & speedy delivering smoothly..Thank you👏👏👏

Hopefully keep continue and improving to give a better service.

Has been scam one time, after years of using this service . The easy parcel blame pos laju, and pos laju blame easy parcel at the end i did not get my money back. And item is not send. At last i straight go to j&t and send my parcel there. Please do not use this website, 1 time , 2 time tak kena, at the end kena scam. Beware.Update:After this review got back my refund money after 1 year , but get the refund in terms of easy parcel credit.

Really great service, got updated very quickly and I could estimated when I needed to be home to receive the parcel. Great service!

Low quality service provider. Very unsupportive team.Two of my parcels status show delivered but the receivers didn’t receive anything. Show the delivery time as mid night, proof of delivery is only photo of parcels, no details like id, photo or signature from receiver. And after one week following up with them nothing until now.Not recommended at all

So far satisfied with the service. Pretty fast and noticeable by sms and email.

Very good and fast delivery. The delivery man (and woman) is very very polite and friendly. Good Job!

No star since my parcel lost but both party, courier and easyparcel dont want to responsible and give refund for my parcel after i submitted my report. When i contact the customer service always give the same lame answer. BE PATIENT. I HAVE BE PATIENT ENOUGH BUT NONE OF THEM GIVE UPDATE ON THE PARCEL AND WENT ON SILENT.

They requested for credit in but the delivery was cancelled and do not allow for the credit refund. Additional, they do not allow us to remove our credit card information from their website as my credit card found a few fraud payment after Easy Parcel has charged my credit card for surcharge without my consent. Paid for express delivery but after 1 week still no one coming to pick up the parcel. At last, Easy Parcel push to Aramex, Aramex push to Easy Parcel! Scammer!

Good service as the item received in tack with no damage. It is heavy item and the delivery staff handle it with care. I would recommend EasyParcel as a primary logistic partner.

We have passion enough to wait for the parcel while Cny and mco period. End up items MAKE lost and tell us exceed 30days no make report from the collection days.J company push responsible to Easy parcel, Easy parcel push back responsible to J company.Really Good service both of them 🖕🖕🖕🖕🖕

[I DO NOT RECOMMEND BUYING MATERIALS FROM EASYPARCEL OR USING PGEON DELIVERY SERVICE]By far, the WORST courier service and customer service I have ever experienced. I bought wrapping materials (bubble wrap and flyers) from EasyParcel itself and the items were collected on 26 April 2021 and arrived in Puchong at 28 April 2021. I still have not received the items until today (10 May 2021). When I ask customer service about my parcel status, they claimed that they dont know what happened to the parcel and have to wait for Pgeon Delivery to reply back. Yet until today, NO ACTIVE ACTION has been taken.When I request for a refund, yet they claimed that they have to counter check with their Marketing team and we have to write our request by emailing them. In fact, I did it A LOT OF TIMES and YET NO active action has been taken. (Refer to pictures as proof and evidence)

I recd notification once parcel sent out and another notification on the day parcel being delivered. Very prompt delivery.

Delivery service is fast. Next day from Selangor to JB. Package is good condition with good handling.

Its nice of them (the company) to inform of the package arrival as well as the tracking which are given without asking... Though the parcel sent to me is durable and not the fragile type, i am still certain they would handle every item regardless with the utmost care to make sure the recipient is satisfied.

Simply a scam / rip off service. Quote a price then charge more later. Beware!

No contact number, Live chat is always away, didnt bother to solve any customer question , Parcel status has not update for days, really lousy service. Please dont use their service if you really care about your parcel

Ordered 2 Helmets form Kedai Penjual Helmet, they use easy parcel for the delivery and its really fast. Even though saturday and sunday.

Product received in good condition and SMS notification is an added value to customers.

Fast delivery - within 2 working days and parcel in good condition. Good service . Recommended👍

Worst experience !!! received sms out for delivery on 30/3 , my parcel still not received until today 1/4. Take 3 days to delivery within PG Island????? Email and live chat keep standard replys. Seriously , will never repeat purchase from the seller who using this stupid courier service.

Very efficient & cost effective to use this friendly delivery service.

Very fast delivery and the item is secure with maximum safety. Very recommended to everyone for this service.

My parcel take toonlong to reached the customers. As promise paying prime price will delivered in within 1-3 days but end up it took more the time as promise and until now my customers still not revieving the parcel. Miss delivered will need few more days to delivered again? Paying prime price but getting lousy services. I advise dont use this service anymore if you really had urgent parcel to sent. Use J&T, Ninja, ABX and Poslaju for better service.