Peru & Ecuador 20 day tripWould definitely not recommend using this company. Recently returned from the 20 day Peru & Ecuador trip in August 2021.Exoticca has absolutely no communication after booking (except to tell you when payment is due). Did not receive any details (other than what was on the website) regarding the trip until arriving in Lima. Flight info wasn’t received until less that 2 weeks prior to departure. My arrival flight was then inexplicably changed a week prior to departure to a hella horrible flight with an extremely long layover without explanation (original flight that was the shortest and best {and cheapest!} was still available according to google flights). There is no attention to detail with this company. You will see many 5 star reviews. In my opinion it’s because after booking, you are offered a nice travel voucher in exchange for leaving a review. How many of these reviews after the actual travel experience?? Not too many.Hotels were subpar for the most part. One was downright terrible, with mold in the bathroom, musty smell and spider webs! There were many long days with no regard for breaks/food. Arrived at several hotels after very long days with no options for food and left to figure it out (some of these hotels were rather remote as well).Single supplement travelers were given the worst rooms in our hotels despite very low occupancy at the majority of the hotels (no doubt due to the pandemic) and when asked about moving to a better room we were told ‘that would be an additional feeBe aware that Exoticca subcontracts tour operators. I will say that the tours with Condor travels in Peru were with excellent guides (per the guides, they are required to have a 5 year college degree in Peru and it shows, they have an excellent knowledge base). With guides and people managing the activities on the ground constantly changing there was no consistency. Did not feel like a personal experience.Tried many times to speak with someone at Exoticca via phone calls and emails prior to departure about details with no response. Pro tip: pretend you are going to make a new booking and someone answers right away…go figure! Too many misses to recommend. Will not use again.After posting this review on Exoticcas website a representative immediately posted a reply. If you can read a review and respond immediately, why cant a representative respond to a simple email or phone call when a confirmed booking client has questions? Not cool.Save you money and book elsewhere.

They are out right thievesThey are out right thieves! Hiding behind Covid. They did not have a 60 day notice last year when they were promoting no hassle no cancellation. We cant go to Africa because of the US mandate and now 30 days out they are keeping $4,000 of the $5,200. So much for no hassle. Avoid this company! They lie and are deceptive

Extremely Misleading Customer ServiceBefore our flight we tested positive for asymptomatic Covid-19 at 2AM. We immediately called customer service which is listed as a 24/7 phone number on Exoticca’s website. The answering machine said that their hours were from 9-5 EST. We called the airline right away and were told by the agent that the flight would be canceled. The agent also told us that since we called on time there would be no penalty to rebook the flight later; however, the agency we booked through would have to rebook since it was their booking.At 9AM we called Exoticca and were told by the agency that they would rebook the trip for minimal penalty fees. Over the next week we called repeatedly to follow up and were told by each agent that they were still checking; however, they reassured us that the penalty fees would be minimal each time.Over a week later we received an email stating that the rebooking fee would be 4600 CAD. We spoke to the sale agent and asked for a breakdown of the charges as 4600 CAD is not a minimal penalty fee. They told us it was the airline charging them and we reminded them that the airline specifically said that they would rebook for no penalty. The sales agent then changed his statement to say that it was from the land portion of our Peru trip. We asked him for a breakdown of each charge and he could not provide it. He told us to call customer service back. Customer service then told us to contact customer care. After days of no response and repeated follow up calls, customer care finally called to say they could not lower the penalty fee.We decided to open a dispute with PayPal. We received a call from the company on September 17, 2021 advising us that they could not work with us to resolve the rebooking solution unless we withdrew our dispute with PayPal. They wanted us to show proof that we had canceled our dispute with PayPal before they could provide us with a new quote for the rebooking fee. We then informed them that we would advise PayPal of this behavior, and they immediately retracted their statement about not being able to work with us about rebooking and said they would work on trying to get us a better rebooking quote and call us back on September 20, 2021.Exoticca finally called us back on September 22, 2021 after numerous tries on our end to contact them. The representative advised that they listened to the initial calls and admitted that their colleagues provided false information; however, they told us they were not able to reduce the costs despite having provided incorrect information. They offered a credit for a future trip, but we declined advising that we wanted the credit for the trip we already paid for.In addition to our specific situation as a whole: customer service is extremely hard to reach. Each call is a 30+ minute wait. If the call extends 30 minutes you are automatically disconnected from the queue. For our situation a phone call at 2AM was an emergency. If you cannot reach customer service during an emergency, this is a huge issue for a travel agency whose job is to provide peace of mind for their customers. We would have just booked on our own if we did not want the security blanket a travel agency is supposed to provide.To date our issue is still unresolved.

Travelled on a 17 night trip to Thailand, Cambodia and Vietnam in February 2020 and very disappointed with their lack of customer service. My group was left literally stranded due to a cancelled flight on our way home in Vietnam. It was very difficult to get a hold of anyone from head office and when we did, they offered little support. We had to purchase our own 1 way ticket home amounting to $900CAD each. Exoticca offered no compensation for this. In fact when Air Canada- the airline which cancelled my flight home issued refunds on all flights affected by COVID-19, I received nothing because I booked through Exoticca. It gets me angry even to this day to know they got my refund on my flight and I was left paying my own flight home at an extra cost I did not budget for. DO NOT TRAVEL WITH THIS AGENCY!!! The worst customer service ever, Ive reached out over email and calling to fight to get my refund/compensation without any clear explanation. They lure customers in with their discounted vacation packages but will leave you stranded with no support if flights get canceled.

Excelent Service and value

Update 23.3.21 This company have now removed my credit voucher for the payment I made last April from my account but I still have had no refund. What are you playing at Exoticca?This company cancelled my trip to Russia June 2020 despite asking for balance in full in April. 2020. Almost £2,000 they hold and its now 15.3.21 and no sign of refund. My credit voucher runs out 31.3.21 so hopefully theyll repay me by then. I have explained I am a pensioner and need this, I just get standard response no matter what I say. Clearly I would never use this company again. Beware.The day after leaving this I got a call to say that my refund would be processed hmmm, small claims if not received by 31st March, counting the days to getting MY money back.

UPDATED on June 4:Well, thanks to Julie (Exottica rep who replied to the original message and I, frankly, originally thought was just a bot), I have finally received the refund for the second trip, with apologies and all. Appreciate that. Changing the 1 star rating to 2. Still, there were three+ months spent in disappointment, worry about not getting the money back, and hours and hours and hours of emails and phone calls to the company, as well one of the two trips reported to bank as fraudulent to receive a charge back. Had the review below expedited the process? Absolutely. Sadly, that seemed to be the only way to get through the message.-----(original review from April)Booked a trip last summer, then a second one for a later date, with the 60 day free cancellation policy. Had to cancel the first one due to high Covid numbers at the destination. Requested for the refund to go to the original payment method, i.e., my credit card, not any vouchers. Exoticca still put it into a voucher (wallet). On a repeated request to refund on credit card, say:Thank you for your email. I can confirm that we have received your cash refund request. Please note that due to the pandemic cancellations are taking longer than usual to refund and your refund will be available in approximately 6-8 weeks. You will be informed by email once the payment is made. (Signed - Ailsa, no last name, no position).Ok, I wait, follow up in 7 weeks. Response, from the same Ailsa:As previously advised unfortunately there will be a long wait for cash refunds and it will be several months still. Ýour credit will remain in the wallet until your cash refund is available but there will be a long wait for this. We strongly advise and encourage you to use the credit to reschedule a new trip.Several months still???? Until my cash (?) refund is available? Strongly advise and encourage me to use the credit to reschedule a new trip? I dont think so.Call, email, say Ill report Exoticca as fraud. Time after time the response is that its been escalated to management. Threaten to cancel my second trip with them if theres no resolution. Stop responding to my emails. Call, say theres no supervisor available to talk to (ever). Grudgingly give the names of Mary M (customer service agent) and her supervisor Stephanie B, both in Barcelona office. Cancel the second trip, tell them I do not allow them to put my money in any kind of a voucher. The money gets puts back in a voucher immediately.. What a joke.Right now, I have almost 9K tied with Exoticca, and have initiated fraud cases with my bank and reported them to various US federal and state customer protection and fraud departments (since theyre registered in the US). Luckily, should get the money back through the credit card company, but what a negative experience for the wonderful looking trips that my entire family was looking forward to. Unfortunately, will never book with them again, and do not recommend that anyone does.

They never provided the flights or services and will not refund money despite the fact that they cancelled the trip.DO NOT GIVE THESE PEOPLE YOUR MONEY!!!!!!!!

We got left alone in Maroc at the begin of corona crisis. The worst was Exoticca did not even care uf us. No help at looking for flights back, no help looking for hotels to stay overnight. They wished us good luck and that is all. German gouvernment rescued us from Casablanca. Exoticca do not pay anything they should. The flights back we paid on our own, they even managed to not pay dinner at 2 hotels and even they promised they do so. It is such a bad feeling when you completly get ignored from customer service at the end of that all.I highly recommend to look for a more professional agency especially if you travel to exotic countries!

Terrible company to deal with. With all this virus going around we tried to cancel out trip. They said we will lose all of our $1500 deposit and tried to tell us the only way to keep our money was to book another trip to the same place at a future date. But would not give any options I had to pick a date in the future and they would see if it was available. I must have called twenty times with no call back. I finally spoke to Miguel which was about as good as not getting a call back. I am telling anyone who will listen to stay away from this company!!

SECOND UPDATE--8-18-20Hi Julie,You wrote five days ago, I will be in touch with you personally. I have not received a call or email. I do know that you have all my contact information, since you did contact my former travel companion (reason unknown) instead of me, though she had not contacted you. I am still asking for answers to even one of my questions posed in my review (below) of your company. The most important is: what is the percentage of the total trip cost paid that Exoticca will refund its customers for the trips that Exoticca cancels? A related question is: why didnt you honor my request to cancel my trip, months ago, according to a KNOWN percentage (defined in your T & C that we signed at the time of purchase) for a customer initiated cancellation?It is not a good look to be so unresponsive to questions and problem solving.~trudyp.s. I am writing to you here because Exoticca has not once returned a message or email in four months. I know this isnt something for me to take personally, since close to 100% of your customers report receiving the same inattention, on your Facebook and Google reviews. When I get an adequate, satisfying response, I will be able to cease reviewing your companys unresponsiveness.****************************************************************FIRST UPDATEHi Julie,Thank you for your response on Google Reviews, to my review. This is the first time in more than four months that I have been able to get any response from your staff, either by email or by phone, so thank you.My name is Trudy Cooper, to answer your question. My departure date was to be May 1. I have not yet tried to get a refund under your NEW approach (vouchers) for several reasons that I can share with you if you can send me your email address. I dont want to just send another general email to Exoticca, because, as I said, no one responds.The first question I will like to have answered before I know how to proceed is: how much is the amount or percentage of refund? You wrote that Customers who do not feel able to accept a credit note or to reschedule their vacation can request a refund. The implication is that it is a full value refund. Can you clarify if this is the case?You will be able to find my email address in your records, under my name.Thank you,Trudy Cooper .**********************************************************(previous review)Exoticca has in the policy given to us at the time of purchase a clause #7 that defines how to do a customer-initiated cancellation of a booking. As soon as we heard about the pandemic, we followed Exoticcas procedure exactly, as our doctors had said not to travel due to underlying conditions. In the first response back to us, Miguel agreed, saying basically, OK, you forfeit your deposit, but get the amount of the second payment refunded. We said ok. Then no response. We inquired again. Long delay. After several more emails from us, they finally wrote back, saying, are you sure you want to cancel? Exasperated at the question, we confirmed YES, ABSOLUTELY. Cancel due to the worldwide pandemic. More weeks go by, with us continuing to send emails and call, with nothing answered. In these emails, we confirmed three more times that we wanted to cancel according to THEIR policy. No response.Then, at the end of April, six weeks after our first request, Exoticca publishes a NEW policy which for the first time mentions vouchers. They sent a letter with a travel voucher, claiming your original booking had to be cancelled due to the unprecedented COVID-19 virus crisis. Well, DUH! Exactly the crisis we had told them was the reason we wanted to cancel!Nowhere in their T&C did it say, we reserve the right to not honor customer cancellations, and will do Clause # 8 instead, (titled, cancellations by us.)So far, looking at reviews here and on Facebook, it appears that NO ONE has gotten any refunds of their money. Beware of this travel agency!They are unprofessional, unresponsive, and dishonest.

I travelled a lots, but last month was my first with exoticca. The tour was contracted out to condor which was great with responding to my inquiry during the trip.There were 2 missed communications between the 2 companies. I emailed both companies: condor was quick to respond, but not much they can do without confirmation from exoticca despite repeated requests.Still trying to get refund for my overcharges. Wish me luck.

AWFUL! Cancelled our holiday and kept our money¡ They dont refund even though THEY cancelled! AWFUL

This agency published a job advertisment for a Customer service/travel agent for U.S. market in August. When applying, candidates were given a couple of rather complicated tasks to solve and it was said they would be notified about the results after the job application time expires. That time was 1 month. ONE month!It was also said that experts would review the answers given in this specific task, grade it accordingly and choose the best candidate.All of this needed to be done through the Fluttr application, so it required previous registration as well.At least ten people applied and needless to say, they took it very seriously and dedicated their valuable time to go through the tasks and solve them, answer all the questions and give their best. I was one of these people as well.I NEVER received any notification or news whatsoever! Now its December, this job offer is long gone and closed, I also realized a long time ago that I wouldnt be getting any reviews from any experts, let alone a job!So is this how this agency treats people? Is this how you respect and value peoples time? Would you treat your customers the same way as you treat your potential employees?A simple candidate rejection letter/email would be enough. But I guess its too much to ask from you.Your false promises about experts who are going to review the task and choose the best candidates were nothing but a pie in the sky, but you could at least have the decency to alert all those poor people who were naive and stupid enough to invest their time, knowledge and effort to go through the whole process and solve your tasks.You are a terrible employer with a terrible human approach and I hope you once will get the taste of your own medicine to see what kind of a fraud you are.Merry Christmas.

Cities, Falls & Beaches of South America - Argentina & BrazilMy partner and I booked the above trip to try Exoticca before our honeymoon next year. We were pleased with the service provided by De la Plaz Tur in Argentina. However, disappointed with Condor Travel Brasil. Both companies are sub-contracted by Exoticca.The organisation for the Argentinian part was excellent, being provided with an itinerary and hotel details from the sub-contracted tour operator before departure, and upon arrival. The half-day tour of Buenos Aires provided was excellent, the guide spoke very good English and ticked off the major sites. The only improvement to this aspect would be flying onto Rio following the short tour at Iguazu Falls from the Brazilian side (Day 6). This could be achieved by guests taking their luggage on the visit, then being dropped at the airport on the Brazilian side. Day 7 is ultimately wasted with travelling to Rio, where we didn’t reach our hotel until late in the evening.The Brazilian aspect of the tour was where the disappointment set in. Firstly, we received no contact from the Brazilian Tour operator, hoping someone would be waiting for us at the airport. Luckily there was. While Exoticca states “Expected or similar hotels” the South American Copacabana Hotel provided fell short of what was expected. While the location is excellent, the hotel is now dated and tired looking, not the 4 stars the hotel suggests. This is a discussion point on TripAdvisor. Meanwhile, the Best Western Plus Copacabana Design Hotel (the expected hotel) has consistently better reviews.The tour offered to Corcovado and Christ the Redeemer consisted of the tour operator being significantly late. A long drive around the city, a stop at the rather dull Maracana Stadium (where you have to pay extra to go inside), eventually reaching the Tram station for the Corcovado mountain some 2.5 hours after collection. Overall, it wasn’t the day of discovery as suggested, just a pointlessly long drive around the city. We would have preferred having the tickets booked and making our own way there.The transfer to Buzios was delivered by Marinjo Tusismo Buzios. We were collected in the early morning, with a trip to Galeão Airport to collect other customers, before continuing our journey. We were treated to a rather enthusiastic rant from a lady (the guide) for 45 minutes who didn’t to speak any English, and failed to provide any information for us. The guide was rude and dismissive when we asked for any information in English.The highlight of the Brazilian part of the trip organised by Exoticca was the stay at Pousada Pontal Ferradura. An excellent hotel, located a short 10 minute walk from the town centre but located near the Ferradura beach. The “exciting Schooner Tour” to surf the ocean in Buzios was actually on a rather tired tourist boat (Babylon 1), again none of the guides spoke English.Overall we were impressed with the Argentinian aspect of the tour, but disappointed with the hotel in Rio and general organisation of the Brazilian aspect. It is unlikely we will use Exoticca for our honeymoon, but would highly recommend De la Plaz Tur in Argentina.

AVOID this company. They have cancelled our holiday and refuse to return our money. AVOID this company

A visit is recommended.

Its so beautiful

Great Travel Agencys

Because of Covid our trip to Japan in August 2020 was in danger, but in order not to lose our rights we ended up paying for everything. We played it. Eventually the Japanese Government closed borders and Exoticca had no choice but to cancel the trip. They told me it would take a while to get my money back and indeed it was (more than they were telling me). I confess that I got nervous and asked for the action of a lawyer. Anyway, they gave it all back to me. I understand the difficult situation of that moment and I saw a desire to get along with me, even in the deal. I regret having been a little too expeditious with them (I guess they should understand me too) and so if they want me there, I give them a vote of confidence and re-hire the trip now that it looks like things they normalize a bit and they further extend their warranties.

We have traveled to Costa Rica this August with Exoticca. The attention and information when hiring the excellent package. Also the quality of the hotels and the activities and excursions included were perfect. A 10 !!

All the contacts they have had with them have been of excellent care. Not like other travel agencies who think they are doing you a favor if they leave you and usually wrong. Exotic, totally recommended

It was the best option I made, they helped me through the process and in a matter of a few clicks I had everything I needed to enjoy my trip. I will repeat again.Fantastic.

Very nice, attentive. They inform you of everything Super good. Im delighted

We booked a trip to China for November 2021, since the borders were closed we tried to cancel the trip, inma has helped me to cancel it without any problem. a 10 for exoticca, we will try to travel with exoticca our next trip.

I had bad experiences with this Tours Operator. To cash it was very quick. To be reimbursed, it was an obstacle course.I will never travel with them again ...

Very bad service, we have a contracted plan for the Arab Emirates and Maldives that leaves on September 8, we pay 50% and we have been calling to give the other payment, and they do not answer the emails, and the trip is almost over and they do not give us an answer , this is incredible.

Beware of returns for cancellation. We have been waiting for ours for a year. They have no intention of fulfilling the obligation. We are going to report them.

Good page and travel, although the prices are expensive.

We went to India and Nepal with this agency and the truth is that very well. However, we could not go to Madagascar due to the pandemic. Well see if we can go further

Exotica DOES NOT RETURN MONEY CHARGED FOR TRIPS THAT HAVE NOT BEEN MADE BY THE PANDEMIC.MORE THAN A YEAR AGO THEY TAKEN THE MONEY FOR A TRIP TO THAILAND, VIETNAM AND CAMBODIA THAT DIDNT TAKE PLACE, AND NOW MY DAUGHTER IS CLAIMING THE MONEY FROM YOU.BEWARE OF THIS COMPANY, THEY ARE NOT TO BE TRUSTED

We booked a trip to Kenya for this summer. We had already paid a part, but out of fear that we would have problems due to COVID-19, we decided to cancel it. We got our money back in about three weeks without fault.We will repeat for next year !!

Once the trip was paid, the date changes of the flights began, leaving us stranded both on the way out and on the return 1 night without a hotel, and when you call them to find a solution they tell you that they have no problem. They put dates and times of flights, you pay for the trip, they change it at will and they leave you stranded, of course we cancel the trip with them and so they can return the money to court. Imagine a problem in the middle of the trip ....... NOT RECOMMENDEDIn response to your answer in which they try to look good saying that they will call to give a solution, I want to record that after several calls and emails they have not received any solution, so a burofax was sent with the same result.I have had to initiate an order to claim the money.

I have been waiting since March for them to give me 80 euros back from an excursion that they sell separately and taking another excursion that they offer at the same time you see the first. While all foreign customers had only paid for one, we paid for two. I claimed it and they told me they would give it back ... and Im still here 7 months after writing 200 times they keep giving me long. The trip was winter in fjords. With the snowshoe excursion you also see the viewpoint. So dont sell it separately. And then they leave you practically every day alone ... free time is fine but not so much ... I do not recommend it.

One star is still too many. Have been doing round trips for years, but Ive never seen anything like this travel agency. Inflexible from the start, although they wanted to pay the difference for another airport that was offered overnight on the website.Cancellation due to the Corona Virus 1 week before departure in May 2020. In September 2020 the 30% deposit was still not refunded.There is no response to letters, emails or phone calls.Then you see each other again in court!You could have had it cheaper by simply transferring my money to me.

They hope to let us go out all over the world.

I contract a trip to Turkey for 4 people ... and 3 weeks before we cancel the trip of one of the travelers due to illness ... we have taken out the cancellation insurance ... they tell us that there is no problem and six months later we have no answer .. I call repeatedly and you always have the same excuse .. they are waiting for news .... we dont know from whom ...They are scammers ..... DO NOT TRAVEL WITH THEM ...

EYE!! With Exóticca ... I booked a travel package for Easter. Later the flights are changed so that I cannot make the trip. I request the cancellation by not accepting the new flights ...As of today they still have not returned me after many unsolvable emails and calls. All this before the new regulations for COVID-19. ON DATE OCTOBER 2, THEY HAVE MADE THE REFUND OF THE ENTIRE AMOUNT OF THE CONTRACTED TRAVEL PACKAGE, BEING RESOLVED.

After a year of complaining, they have finally returned the money paid for a trip to India that was canceled by the pandemic.

We are still waiting more than half a year for the refund of a trip that was canceled in September .......

It is shameful how a travel agency is totally disinterested in its client. They do not return the money, they continually make excuses for you and on top of that, you have to be behind them to get them to answer your emails. I have tried, dealing directly with them and with a lot of patience, to get my money back but since they dont, I will have to resort to consumption and to the occupation since I am paid. Therefore, after this, I will not book anything with Exoticca again, since in these moments, it is when they have to demonstrate their professionalism and not when everything is rosy.ON DECEMBER 18 DATE I CONFIRM THAT I HAVE RECEIVED THE REFUND. WITHOUT THE HELP FROM INMA, IT WOULD NOT HAVE BEEN POSSIBLE, THANK YOU VERY MUCH!

Safari Kenya 10 days, September.This is the first time we travel with the Exotic company. Our experience has exceeded expectations. Very good allogements. The local company that has contracted Kenia Sawa-Sawa in Africa has very good professionals. Reduced and well coordinated groups. The first two parks Amboseli and Aberdare, we were a group of 5 people plus the driver and Josef our guide with a good level of Spanish, cultural and with a desire to enjoy the trip. The following parks Lake Nakuru and Maasai Mara the group of 4 people plus guide-driver Eduard also fantastic.What we also recommend is to make the safari with balloon (optional) in the first hour coinciding with the sunrise. Includes 1h. A more savvy flight to the savannah of good quality with Champan on demand. The price is high but worth the sight, the animals that are seen and the photographs taken.We also commented that we had a problem with the return flight not to coincide with the program we had stipulated and they changed it to us without any problem.By the way we saw and photographed The 5 great a wonder.

We hired the honeymoon in February 2020 since we were getting married in July 2020. As expected, the airlines canceled and from exotics they told us that the trip was canceled. They offered us a voucher with the money but we HAVE NOT ACCEPTED THE VOUCHER and they told us that the airlines had not refunded the money. We filed a claim in customer service and they returned a percentage of what we had paid (very fast and without excuses, not as before). We have waited a few months to claim what is left and after 2 emails NO ONE responds to us. We will return to file another claim. Its sad, but thats how they have shown their LOW PROFESSIONALISM.

The valuation is linked to the quality and price ratio. In that sense the balance of my trip to Turkey is positive. The hotels generally good, both as regards the rooms and the food they gave. However other things I think not so well: Too many stops with too much time in places where the only thing that justified it were the possible purchases that many did not want or request to make.I totally advise against an optional traditional dance activity. The show and the assembly that at no time justified the price paid were quite deficient.

Poor management in the current situation and 0 empathy for the people who lose money

100% recommended experience.Our initial trip was dubai and maldives but with the mess of the pcr in dubai we were going to cancel everything but they offered us to change to only maldives for the same price (it was € 300 more expensive), we finally agreed to the change and we did not regret it! Piece of trip!During the trip we did not have any problem, we did not even have to contact them at any time because they had already sent us everything by email. The time we were looking at whether to change trips or not, the girl I spoke with several times was super understanding of the situation.

A serious company with fairly well organized trips, payment facilities and without intermediaries.You can book or answer any questions by phone, with a very friendly staff.I have made several trips with them and I have not had any problems.Fully recommended

Bad faith and general conditions of sale just to their advantage. Despite a border closed confinement until August 2020, a quarantine imposed in a country they maintain their journey to collect the money and keep the account.

The organization of the trip was fine. All paper, airline and hotel management was timely and correct. The errn hotels of the category that put the contract but were far from the center and that was a discomfort because we had almost 2h of underground in Beijing. The Shanghai guides did not work. For the rest everything is fine.

I went to Indonesia and Malaysia and see a great trip.The hotels are very central and of a high quality. The services offered by the agency, both on-site collection and transport, very efficient and efficient.We had no problem at any time.Due to the good experience we will repeat this year with a trip to Madagascar.

The dinner was very good, the leg of lamb was delicious!

I have made a trip to Ecuador and the Galapagos with Exoticca and it has been to my satisfaction. They fulfilled the program and were very attentive. Its unbeatable prices.Other travel companions had already made several international circuits and their comments were very favorable.I will continue traveling with them !!!!!

Do not travel with this company. Nothing recommended, after the treatment received.We booked a trip for the end of May 2020 that due to COVID19 could not be done.He already alerted us that in a state of alarm, at the end of March and knowing that the trip was not going to be made, they demanded the second payment, warning us that if it was not made, we would lose the money paid so far. We know of other companies (with which we will travel from now on) that no longer collected this second payment from their clients.Once the entire amount of the trip has been paid, they cancel it due to the pandemic and the odyssey will be to recover the money. (€ 10,000)We have received the bonus and we will have to wait a year to collect it.What would be expected of a SERIOUS COMPANY (this is not the case) is that they would have returned the money that they have not paid to service providers or airlines (that is, their profit, which is between 40% and 50% of the total amount) and that, as stated in article 36.4 of Royal Decree 11/2020, they proceed to the return of the rest of the money as the service companies reimburse them.In your case, Exoticca keeps our money for a whole year without caring about the needs of its customers.Conclusion: Avoid all dealings with this company, surely you will find others that do care about their customers.

They are not serious, they deceive you with travel, they leave you lying down and they are not responsible. Do not travel with this agency.They were supposed to contact me to find a solution to the problems caused ..... Talk to them several times ..... but since the end of November they havent contacted and Im still waiting for a solution

Disappointing trip to Peru. Visit to Machu Picchu for an hour and a half .... 100 euros voucher for the next trip with exotic to use before one year

The worst customer service in the world.This company is not serious, my Easter holidays have been canceled and there is no way that they can give me a logical explanation for why they do not return my money.They disrespect you and laugh at you when you call them, they have not deigned to answer even a single email ... a disaster

I have made several trips and perfectly organized! And if any problems are accessible at any time.

I had the pleasure of traveling to Ethiopia with Exoticca and everything was very well organized. The company in charge of the trip in Ethiopia was from a Spaniard who lived there, which was a plus to the pleasant experience.

If you want to travel smoothly and take advantage of the days of your trip, this is the agency you must hire. It has everything perfectly organized and no loose fringes. In addition, you can leave paid extras from here and avoid the cumbersome currency changes or waiting in queues.We have already taken two trips, Sicily and Costa Rica, to each one better ... and we are already thinking about the next one.Thank you for your professionalism.

Value for money INSUPERABLE !.Treatment received by all the staff of Exoticca UNBEATABLE !.Everything perfect, as it should be.

They leave certain procedures for the client, such as checking flights, which other agencies do without more.Nor do they have much information for gluten intolerant tourists, they dont know if there are alternatives in the hotels they offer.Otherwise, the price they offer on their trips is pretty good.

Great trips at affordable prices

I had to cancel a sick trip and I have been trying to get in touch with them for more than a week; both by phone and by email; so that they send me the invoice that the insurance asks me to make the return to me, and there is no way to answer me. I will proceed to report them to the OCU.Curiously, if you want to hire a trip, they take your phone at the first time.

I cant value the trip since I didnt do it. But IMPORTANT: read the clauses carefully in case of contracting cancellation insurance. I communicated and did everything they asked me 20 days before the trip (Russia). A month has passed since the trip, and after many calls and emails they have completely disregarded. I already give up the money paid.

I wanted to know Thailand and in the end I decided to travel with Exoticca. It was an incredible experience. I have already recommended it to my friends and I will surely repeat it. Good job, keep it up!

It is a company, although it may surprise by that of the network, close, agile, would be and effective. Their packages, although closed, are very complete. And they work rigorously.Highly recommended for those people, who like me, already retired, we manage to regulate online. They take away your fear because they make it very easy.

They strive to make you comfortable. If for any circumstance any person in the organization does not meet the expectations, they suggest immediate change. Very good service.

Since I discovered Exoticca, I have made all my trips with them after years of searching on the Internet, I think they are unbeatable in price quality and I am very happy with them, very good treatment in destination in order to recommend it to everyone. Greetings.

Not even with the sending of a burofax they pay me the cancellation. Promises, offers of bonds but to pay nothing.

I traveled with my partner to Russia and the experience was wonderful. Very comfortable and without any problem. Highly recommended!

Value for money unbeatable. The hotels in China are very good, the guides can be improved, although very friendly and helpful. Very good Japan, but Japan is a very difficult country without a guide because the streets do not have the name, and if you do not have Google maps you are lost

The worst experience Ive ever had. They sell you hotels in the center of Beijing and then once youve paid for tea they change for a hotel 35 km from everything. Taxis if anyone wants to take you try to deceive you with fake tickets.I am supposed to have paid a guided tour and that I have to forget about the transfers and the trip is being a nightmare.No matter what you call or write, Exoticca always treats you as a fool with whom you are advised or that other travelers do not complain.The reviews really surprise me because the people in the group are that they trill.Not only will I not repeat with them but I recommend HUIR from this agency.

I have traveled with Exóticca to India and Argentina-Brazil, on both trips everything went very well. In December we will go to Jordan. The value for money seems good. I recommend them.

Despite the difficulties the country is experiencing, people make you feel very comfortable. The family houses in which we stayed were good and except for some difficulties that we had to inform the agency, the trip to Cuba has been very interesting and full of good experiences.

I have made four trips with exoticca and my experience is very favorable. My rating is 9 out of 10 because there is always some detail to improve. I will continue traveling with them.

It is a very comfortable agency to organize long trips online

Ease of hiring and communication; Very competitive prices and excellent value for money

For the cancellation of the trip that I had contracted with them, they have offered me a voucher, saying that this possibility is included in article 36.4 of Royal Decree-Law 11/2020. In that Royal Decree it is also said that the client is entitled to a refund, something that Exoticca had not even communicated to me. I have been trying to contact them for a week, but it is already impossible.

Good experience. I made the trip Dubai Maldives. I had my doubts being an online agency. But the truth is that everything went well, all the links of the trip very well, I think they have very tight prices and customer service is good.

It has been a great experience, everything as we had been told, we are very happy, 10 excursions, 10 guides, 10 hotels.We will repeat with exotica !!

The organization of the trip has been excellent and the visa to go to Russia I had no problems, as long as you check all your personal data. The only thing I would update would be the customer service schedule that comes on the website, which does not match the actual one.

This agency offers unique trips at affordable prices, in which I have made, with it, I have been very satisfied with the services I have hired. I recommend it.

I hired a trip this summer and everything was a disaster, from the displacements, the attention received, the accommodation ..... nothing corresponded to what I had paid and booked.If you contact the customer service department (which is not easy since nobody answers the phone) they ignore you and are not responsible for all the anomalies committed.Every time I see that we are more people affected by this Agency.Do not hire any trip with them, they are mere intermediaries and then do not assume their responsibility

It works great, they are attentive in the deal, and they try to help you in all the doubts you have.Fast management and good agency

Travel to Myanmar well organized with a competitive price.We will travel again with Exoticca

I LOVE THE ATTENTION YOU PUT WITH CUSTOMERS!

I went with my daughter and we toured Turkey, from Istanbul to Capadoccia and it was unforgettable, the transfer on arrival of the plane to the hotel, the hotels, the guide, the truth that everything wonderful, no problem in any of the places we visited , I would go back again and I think that for the next trips I will make I will have Exoticca.

Good treatment and professionalism from beginning to end. Pleasant experience without a doubt.

Agency attentive, correct, excellent quality, service for the price appropriate to the benefits received. We will definitely repeat.

I have no complaints about the deal but last year we went to India in September with Exoticca and we were a group of 40 people. I assure you that there is no one who coordinates such a large group, a lot of time is wasted because everyone stops where they want, not to mention when there was free time. The difference to traveling with a smaller group is abysmal.

We made a trip to jordan and egypt which went very badly because of the on-site provider: night in the lobby of the hotel without even an apology and its been over a month that we are without news of the service customer! I do not recommend at all, unloads completely and gives us no news despite my reminders !!!!!!!!!

Exoticca has returned the money for the trip that we hired in February and that could not be done due to the pandemic

I have traveled twice with Exóticca.The first in North India, Rajasthan and Varanasi, 14 days. In April of last year 2018.I went with my daughter and we returned delighted from the trip. The accommodations were all of quality, in adapted historical buildings without losing charm or comfort. With particularly comfortable beds, detail that I appreciate in a very special way, I am already 81 years old. The itineraries fully completed and well selected. The spacious and comfortable pools. And the competent accompanying guide, very polite, affable, very well prepared. And the driver very good and nice,With all these conditions the atmosphere of the group was very good, good humor accompanied us throughout the trip. A large group we keep in touch on Facebook.The second trip was in May-June of this year, 2019, also of 14 days, to Nepal. Accommodation conditions similar to those of the trip to India, perhaps not so spectacular but comfortable and well located in Kathmandu and Pokara. In the P.N. of Chitwan according to the place in the middle of nature.This trip was in a group and has had an exceptional condition: I traveled with a friend and from the airport we received a guide with a car with a driver. He explained that the Nepal agency had decided that we would take the tour as private without additional cost. The guide a professional at all times, good driver and vehicle. Good luck in every way. I travel frequently and it is the first time that they surprise me with something like that. This means that Exóticca works with good agencies.Now I am hiring another trip with Exóticca to Sry Lanka. Ill count back.

We have made two great trips with Exoticca (India and China). The highlights are the adjusted prices and the large number of available destinations. The organization is good although everything remains in the hands of local agencies. The worst have been the exaggerated prices of the optional excursions they offer, being much cheaper by hiring them at destination.

Upon our arrival in Vilnius, they did not come to pick us up at the airport and at 00:30 and we had to take a taxi to the hotel, that if exotic after contacting them they solved the situation by resending us the amount of the taxi.The guide was great and the restaurants too.Of the hotels, it should be noted that Vilnius did not reach the three stars but that of Riga and Tallinn complied perfectly.A quiet journey

This year has been the 4th trip we make with exoticca. It is an agency that we like for its travel proposal that it publishes on the web, its ease of reservation and at very competitive prices.The web is easy, intuitive and clear. It is an agency model that fits our way of travel because it includes flights, hotels, transfers and some excursions. It gives you the option that you can organize part of the trip with the free days it offers.The staff that answers the calls is professional and attentive. Thanks to Vicky, Paqui, Jonatan and the entire exoticcO team.

Very good treatment and excellent trip

There is a good quality price relation. We will repeat

Very good on the 2 trips, both in Argentina and in China. Perfect!!

Circuit veryto Dubai and Maldives, the 2 hotels very well.A desert excursion in Dubai included.Flights with the Emirates company, which is honestly the best one I have flown with.The only fault that you have to leave the hotel room in Dubai in the morning and it doesnt fly until dawn, although in the hotel they were very nice and made it easier for us to take a shower.