We recently purchased a new phone from AT&T. Justin, who has helped us previously, is always very professional and friendly. We received the phone through the mail. My husband and I had some challenges setting the phone up. However, we brought the phone over to AT&T And Justin was able to get a new phone set up for us in no time at all. He even assisted us with putting on the new OtterBox for the phone. I hope his supervisors are reading these reviews. Justin always does a great job taking care of the customers. Thank you Justin and AT&T.

Bad woman manager. No help n very rude Never go again.

Walked in looking to get a new phone and plan today and there was only 1 person working… there was a lady there as well but when I asked about her I was told she was there conducting store surveys…whatever that means so we waited about 45 minutes sitting at a table with out service before we finally decided to walkout … who ever the store manager is running this location DO BETTER!!!!

I was in the store a couple months ago to trade in my phone for a new one. I was told that I would get a $350 credit for my old phone towards the purchase of a new one. 6 weeks later I was told by AT&T that I wouldnt receive the credit because I didnt enroll in a new service plan. I was NEVER told this, I even asked employee about it, was told that I didnt need to. Very disappointed that I was given wrong information and it cost me more money for the phone than I wanted to spend. This has only happened to me at this store, been a customer for 20+ years. Calls to AT&T were even less helpful! They basically said that they wouldnt do anything, it was my fault I didnt do more research. I thought thats what the employee was for! So now Im stuck with a company that doesnt care and only wants money and to take advantage of customers! Be careful about what you are told at this store!!

Very nice young man helped us set up our new phones. However, he was only employee and there were a number of customers in the store, the phone was ringing, and there was AT&T auditor in the store who kept interrupting him to ask questions. Giving four stars because he kept his cool, did his best to take care of everyone and knew his stuff. Another employee would have been good.

We worked with Markus (manager) who was incredibly polite, helpful, understanding and wasn’t the “typical salesman” (wasn’t pushy or demanding). He was patient and kind with a “measure twice, cut once” attitude. He kept double and triple checking the price, gave us discounts where he could and gave an all-around amazing experience! Siddra was also very helpful and efficient! Definitely recommend these two customer service individuals!!!

Terrible service. Walked into a bunch of staff all looking down into their phones even when saying the customary welcome to at&t. When I asked for migrating my corporate to a personal plan, had no clue how to handle it. Finally after trying to explain for a few minutes and talking to each other they decided the only way to do it would be to have the account owner present in the store and my explanations that this would be a corporate dept rather than a person fell on deaf ears. More than not getting my phone transferred it was the rudeness and lack of knowledge that was bothersome. Went to another store and it was simple as it could be to finish the process.

The young man was nice but unable to help.us because the sales rep, whom we got our cellphones from when my mom got wifi installed, was a 3rd party representative. AT&T should notify new customers before that happens. Especially when they know theyre going to arrive during installation.

I don’t understand why the other reviews are bringing this place down, this place is very helpful and quick to get to your needs. The staff is very friendly and know their stuff. Cruz was my helper and he had everything on check, and I walked out with an brand new IPhone 8+ 👍🏽 Just Letting others know it was a good experience and I recommend to come here for your phones 10/10.

I went to a different at&t store and they were no help! I came to this one and as soon as I walked in a guy walked towards me to greet me and ask what I needed help with. I told him my phone wasn’t turning on and within a minute my phone was on!!!! I didn’t get to see his name tag because I was so happy my phone was working! Thank you so much!!!

Very knowledgeable employees especially the assistant manager Tevin. Had a great experience switching from my previous carrier. He welcomed us with open arms and made the process as smooth as possible. Would highly recommend!

I was really impressed with a young man named Travis that was working at the time I went to the store. He was very friendly and he knew his stuff! All my questions were answered and I left with no problems. Thank you again you guys are great!

Customer service representative, Travis, was able to answer all of my questions and is very knowledgeable about the products and services that AT&T has to offer. He asked me what I did for work and made sure I received a discount for working for the USPS. Travis, is very patient, professional, and understanding of his customers needs. I was able to observe him with another customer, and he is very outgoing and relatable. Definitely recommend this store.

The customer service was excellent, I was just adding 2 more line to my existing service, I wanted my kids to have there first real phone the only problem was on of my kids likes Samsung & the other likes apple lol they new what I wanted and the plan I was looking for . Thanks so much for the two young men who assisted us they did an excellent job!!! Happy kids happy mom :)

Thank you Victor for a great experience 😀 It was very busy when we arrived, but Victor acknowledged us right away and let us know hed be right with us. He took great care of us and we were on our way. Happy New Year!

Came in and worked with store manager was able to lower my bill $100 and was very nice.

Very great customer service. All the employees are very friendly, helpful, and answered all questions I had. Nice store.

Josh was very knowledgeable and professional. He made sure that I understood everything before I left.

Excellent store to get all your att needs taken care of!

The team was amazing and they saved me money on my TV & Internet service.

Josh and Lonnie were very helpful in saving me money

Lonnie , very helpfully explain options with the Max Pro

Workers were very helpful with the issues i had with my phone. Travis was the main one who helped me was very nice and knowledgeable on the problem.

Tevin was a huge help and is very knowledgable

Went in to finalize our online transaction and pickup our new phones and finalize the trade in. Were the first customer in the store and the guy doesnt even want to lookup our order and basically told us they dont handle that kind of transaction. Worst cusotmer service ever, felt the guy just wanted to be left alone with his phone.

Went in a few weeks ago and Josh was very personable and made the whole experience of getting my son a new phone easy and quick! Thanks Josh!

They do not answer phones here when you call. There were 2 associates working, and both were helping other customers when we arrived. There was one other group waiting to be seen before us. We were not acknowledged when we entered the store, and there was no system for checking in. in the 45 minutes we waited to be seen, three more customers entered the store. The associates worked with absolutely no sense of urgency or regard to those of us who were waiting. As it turned out, they werent able to help us with one of the two things we needed to do (a Go Phone) and had to go to another location anyway. They insincerely apologized to us as we were leaving, merely blaming the wait on being short staffed.

Very clean store with friendly employees that were resourceful and kind. 😊

Great Service...

Guy kinda had a tone with me. I dont like being talked to like Im broke or I dont know my stuff. Left and went elsewhere.

Tevin was WONDERFUL, very knowledgeable and helpful.

I came in store with an accessory that I had just bought the day prior. I had the packaging, receipt and accessory. It was a screen protector. The rep who sold me the phone put it on my phone the before I left the store. When I got home, it fell off. Decided it was not worth the $50! The manager on duty would not return it for me. I even had to call AT&T and talk to one of their managers in customer service. He said it was ridiculous that this manager would not return it. He even talked to the manager on duty and the manager questioned who he was talking to and dug his heels in even more. I will be going back to store on Monday to talk to store manager and hopefully get this resolved. In the meantime, do NOT go to this AT&T branch. The manager on duty on Sunday Septemeber 9th is a poor excuse of a manager. No common sense and no customer service skills whatsoever.

All my questions were answered easily. Really knowledgeable staff!

Great store and customer service.

Takes too long to be taken care of. Service is horrible. Went to the store on 10/08 and was waiting over 30 minutes. Two associates were busy with other customers. They didnt even say hello. Worst AT&T mobile store.

Everyone here was very nice

Nice guy, but had me waiting for over an hour. They need to hire more people here.

Tevin was super nice!

Help me out real nice

Im disappointed every time I have to use this store. Go to the corporate store on Route 59 near Fox Valley Mall, where theyre competent and professional.

Great customer service!

They help me so much with all my questions

Horrible !!!! Took my phone in today because it was going out . The Asian guy was rude their ... Barely helped me .... Only turned my phone and off , acted like I didnt know what I was talking about ... My phone actually was going out had to go to another phone store to get help and took their time with me .... That guy was just rude . Questioning me about why I want to know about my insurance .... If you go there, get someone else or go to Oswego or Batavia

Josh was very helpful

Great people on this location

Great customer service

Great store with great people

I have a hard time making a negative review on any business so...mabe ill just say nothing positive or anything negative

Horrible. Hours are wrong on web-site. No one answered the 4 times I have tried calling.

Store open during renovation and is a total diaster. Cant hear the employees, no air conditioning. Are they that desperate for business. Needs to be rethought.

They help me so much

AT&T is not an honest company to do business with. They made our family many promises which they broke. The internet is filled with stories like our. Steer clear of this company.

Kinda rude, I just needed my stuff transferred and the guy was mocking me for having spectrum.

If your not whitekeep going sorry Im Black and I know for a fact you will be mistreated ..

Wait times are too long.

So great service

Too expensive

Glad I switched !!!

WONDERFUL SERVICE