Paul was the biggest help during lockdown via FB chat. I was in the process of customising my first PC mid-tower with zero knowledge. Paul was so patient and provided detailed information. Cannot wait for the PC!

I had no issues ordering online, the product was delivered promptly and I had good communication about the order status .etc

Bought a couple of products from this shop. First one was a Logitech mouse a few months ago, second one was a gaming keyboard a few days ago. Website is easy to navigate around, price is very reasonable and for some items cheaper than most shops. I ordered my gaming keyboard on Sunday and got the item on Tuesday. Would definitely shop here again.

Good product range, poor service. My order has been delayed over 10 days, Computer Lounge is ignoring my emails...

They dont respond to emails, terrible customer service. Also keep in mind they use paid Google reviewers so most of their 5 star reviews are fake.

Really excellent service, thanks so much for all the help!

These guys have gone above and beyond to get my order to me in a timely manner under Level 4. Excellent service and communication, fair pricing. 10/10 would recommend

Computer Lounge were fantastic as always to deal with. They were very patient with me in all my questions and ramblings regarding a new PC build. They were super accomodating in helping me find parts and making sure the system was fully functional and compatible. Since dropping off the gear, the build was done within a week and the system was fully checked and tested. The system and remaining accessories were safely packed into boxes, once I got home and plugged it all in, it booted up with no worries. Very happy and over the moon with the whole process. Great PC, thanks Computer Lounge.

DO NOT PURCHASEPurchased a product off them, attempted multiple times to contact them over it, mentioning how it had issues that I believed were caused by a fault, etc. I ended up waiting over a week, and was only messaged 7 days after the product was purchased. Where the Support Centre would not give a straight answer, and after asking for additional photos of the fault, they went quite and didnt message me back after a few weeks, I attempted emailing them, calling them, etc. No help at all, the closest I got to getting help was calling them to merely be told I need to email them about the issue.Even if your item is faulty, youll still have to fork out for shipping, they will not assist you via email, and will require you send in your item no matter what, I was merely trying to get advice, and was told the only way I can get assistance is if I fork out $50+ for shipping and $90 per hour if they find no fault with it.I made multiple attempts to contact them before the 7 day return ended, and all attempts failed, where I was only messaged back 8 days after I purchased the product, they mentioned how its already been 7 days, and that they can not assist me with a 7 day return.Undoubtedly one of the worse companies I have ever dealt with.

To say the least, I have been happy in my time, but the computer You,your team, Ethan and Bobby assembled for us is SUPERB. Throughout theprocess you guys kept in contact, advised and offered assistance when Irequired it on compatibility issues. Offered suggestions and kept intouch as the build progresses. Computer Lounge has gone out of its wayto give us a rare gift and we both thank you for all your efforts.Not to say it was a perfect process. as most journeys never are, andthats what makes them worth undertaking. I never dreamt it would be sostunning, Asus ROG components and EK water cooling in a Asus Helioscase, awesome. And your guys nailed the coolant color and corresponding build colors.

Click and collect 30 min turn around. Best prices in Auckland. 5 star service.

Sub par customer service for an exuberant fee. Over priced items that can easily be sourced at other retailers. If your looking at getting into PC building this is not the place. You will get no after purchase support in your builds. I tried calling a couple times to help with item compatibility and troubleshooting, only advice they will give is how much their technicians cost. Disappointing.

Actually the best service form a passionate team. No other retailer In The pc market is nailing it like these guys. Fast, very communicable, solutions and customer focused. Watch out PB tech these guys are coming for the crown! Special thanks to Ethan who always makes it very painless to fix my mistakes when I order the wrong parts! I’d have you in my business any day.

Ordered on the Wednesday and arrived in the South Island by Friday during Alert Level 4, great communication and site easy to use. Highly Reccomend

Fast turnaround and good service as always. Had a minor issue with a product being out of stock, and Ethan was able to dispatch me an alternative product the next day.Cheers

I have purchased a few products of this company now. They are true computer and customer people that know their products. Any problem ive encounter was resolved quickly and at my best interest not theres. Highly recommend enquiring your next purchase through them to see how they can help

Great company! Bought Sony xm3s a while ago - great service and price. Ended up developing a fault after a few months and Computer Lounge sorted a replacement promptly! Highly recommend!

I wish I could give -5 stars.Ordered a GPU. On the website it says 1-2 days delivery.After 1 week I called and got told will be with you in the next days. The supplier had issues...Another week later I called again. Got told the exact same thing.After 2 1/2 week I ended up cancelling my order and bought it somewhere else. Need that thing quick so I could continue to work...When I ask them why you dont change your delivery dates on your website? I got told that depends on the supplier...Like are you not in charge of your own website ?At least send an email saying the delivery will be delayed... Dont mess with customers and tell them lies if you dont have any idea on how long it will take to deliver.

Awesome customer service. Ethan went the extra mile in assisting and even supporting my questions. Made sure the parts Im buying is fully compatible. Highly recommended.

I recently bought my PC Components and Peripherals from Computer Lounge! WAAYYY BETTER THAN PB TECH!Shout out to Andrew for the swift replies, assistance and quick delivery!

Read the fine print. If you order something online and its not right and youve opened it these guys will try and take 35% off any refund if you return it (read their policy if you dont believe me!). I bought a pair of $339 headphones online and they tried to charge me $119 restock fee. In the end they charged me $50 (15%) to return them but I had to kick off about it to get them to do that. A place like PB Tech will only charge 20%. Just so you know.

Probably The best PC parts store in NZ from what Ive seen they are far cheaper than their competitors yet still have fast Shipping and Great customer service

Order now and it ships tomorrow! on selected products isnt exactly correct. looking forward to receiving first order from CL however bit skeptical after ordering being told it ships next day :/

Goods were ordered on Friday and arrived the next Tuesday (during lockdown in Auckland). Easy to use website.Would order from them again.

Bought CPU, Motherboard and RAM from computer lounge. RAM did not like the XMP profile, so I sent back all three parts for RMA. They were not able to resolve the issue and did not know what the problem was. However, they still charged me the service fee and shipping (Well within their rights) even though they are able to do this under the consumer guarantees act it makes the consumer feel scammed (not having the problem fixed) and not want to shop there ever again. I gave PB Tech one call about my situation and they said they would do it free of charge, even though its from computer lounge!!! Thats how you keep customers!!

Have bought from them several times, customer service is above and beyond helpful, very pleasant to do business with and Id shop here again in a heartbeat!

Purchased a new Acer monitor from them last week. Tried to contact them the next day for an exchange as the monitor is not correct for my current setup. No one answered their phones for 3 days after multiple times trying to contact them and leaving messages. Eventually someone got back to me and said I need to pay a 35% restock fee on an item which is brand new and still has original packaging which is ridiculous. Will not be purchasing from them again and dont recommend!

Wow! First build for me and they have everything you need for the best price! Really helpful staff and they called me after I placed my order the next day, letting me know that my Motherboard wasnt gonna cut it and gave me recommendations what to get instead.Delivery took 2 days and tonight I will start to build my Z490 i7 gaming PC!Cant wait.Keep up the good work

Great service. I ordered a sound card and needed to cancel it and request a refund. The team were understanding and responded quickly. Thanks

Awesome service, prompt email replies and they even sorted me for free shipping. Happy as!

These guys are incredible, ordered on the website and got it the next day, great packing, great prices

Great customer service, they helped me to pick the right PC components to get the best performance for my budget. Would recommend computer lounge to anyone looking to get a PC.

Fantastic service during lockdown. Appreciate the help and quick delivery time of products

Very fast even in lockdown, delivered overnight, I have been a customer for years and I have always been happy so far.

Computer Lounge are simply the best retailer I have dealt with in years, helpful knowledgeable and very reasonably priced. Thanks guys we will definitely continue to support you! Cheers

Initially couldnt complete my online transaction, so I contact the Wellington branch. Sales representative was quite agile and well versed. Was able to get the product delivered to Christchurch in the next day. Would definitely recommend.

Great price and fast service, couldn’t ask for better. Well done

These guys legit know their stuff.During lockdown I urgently needed to quickly setup a home office. I had just purchased a new M1 mac and needed to connect two monitors to it. Unbeknown to me, this was virtually impossile (Google it - youll see what I mean) until the lads @ Computer Lounge stepped up to the task.They recommended the right combination of equipment to see me through.I dont live in Auckland, and were in Level 4 lockdown!Albeit, everything arrived in 2-days and everything just works.Thanks Ethan and Andrew for your help. Appreciate it! å be back and Ill also be telling my mates.

Worst shopping experience! Not recommend!Been communicating for the last 10 days, sent emails, make phone calls, no reply, no updates, no feedback?????? Seriously?? How this store still exist???

Initially ordered the ONEX GX220 Air Gaming Chair - Black Blue listed on the website only to find out a few days later the supplier didnt stock them anymore. Was offered a ONEX GX2 Gaming Chair - Black which was a bit more expensive but seemed suitable. Upon delivery, the plastic appeared to be quite cheap and had broken off in some places, however did not affect the functionality of the chair. The business seems reliable, however not entirely sure about the product received. The business did offer replacement parts for the broken parts.Also ordered a Razer Gigantus V2 Soft Gaming Mouse Pad - Large. Delivery was quick and product was as to be expected.

Went to purchase via computer lounge as pb tech had a long delivery time they told me.Computer lounge said 2 days. There was no communication or contact on what was going on as half my order was shipped. After 3 emails and no replies over a few days so I called them and finally got answers. If I has known it was going to take longer I would have purchased elsewhere.

Ordered parts for a system from here to build myself. They specified and made sure all parts and even double checked a few days after my build that it had gone well and everything was working. Couldnt be more happy with the guys at computer lounge.

Great communication and fast shipping, would recommend. Had some stock problems with items I needed and they sorted out the issue immediately.

Bought my asus tuf laptop here a few months ago.

Sent wrong item, don’t respond to emails or phone calls, no communication at all. Definitely the worst company to deal with and will never be buying from again.

I dealt with Ethan and he was a top guy in helping me out and was friendly what more can you ask for. Good store Definitely coming back again.Cheers Brian

Amazing and friendly staff. Literally the best collection of Hi-End headphones in NZ and fancy PC Hardware.

Rating is rather half a star as I have been messed around by computer lounge Mt Wellington.I ordered my Gaming Monitor on the 14th of July. Originally I was told that the product would be in store in 2 days which was extended by another 2 more days and then a further 3 weeks! However, I was offered a few available alternatives but those options were just disappointing just like their poor communication 😕 I rarely get a response to a simple email or an update from them which is extremely frustrating. This experience will be my last as I will not shop here in the future....... COMMUNICATION IS KEY 😃 🙏

Ordered a keyboard Monday night (30.11), got it to pick up. Shipping says 1-2 days, so figured it would be quicker going to their store. Called Thursday, they said they were expecting it to arrive today (Thursday 3.12) but it hadnt, so should arrive in store tomorrow (Friday 4.12).We give them another call because we hadnt heard anything. The person on the phone said the courier arrives around 10:30-11am so we will know by then. Asked them if they could track where it was, no we dont do that. Asked how we would be notified about the location of the keyboard, email or phone call. The person said we would receive an email with an tracking number. We had it directly shipped to the store, which made us believe the person didnt even look at our order number. We are now left with out the keyboard over the weekend.Extremely frustrating as we needed the keyboard as soon as possible and had to buy a cheap one in the meantime. Poor customer service. Went to them because they were the cheapest but definitely will not be going back to Computer Lounge after this.

Fast shipping and decent prices for pc parts!

I dealt with Andrew really friendly guy. I had loads of questions and he answered everything. I asked if my computer could be ready in 5 days and they came through with their promise. Really cool shop. Will be going back when I want to update more parts. Shouts out to Andrew Kim!

I only ordered from Computer Lounge because they had the items I was after in stock. To my disappointment, they did not.... Computer Lounge also do not respond to emails.

While their prices are comparable to other stores, the service is absent. They charge for services they dont fulfil, and attempts to contact via their own Web form have been ignored.

Made some orders during Black Friday for a new PC Im building. Went on a Saturday believing they were open until 5:30pm (as per Google) but they had closed at 4pm (arrived around 4:30pm). However since staff were still there, they were kind enough to let me pick up my orders AND purchase another item. Parts are all in good nick too. Much respect to the staff (I didnt get their names - sorry!) who helped me out, definitely secured a returning customer when I upgrade my PC!!

If youre buying a monitor, I dont recommend using this company.Ordered a $1400 monitor last year and after about 3 months; the display broke. I asked for a replacement rather than a repair, knowing how high the chances of having further malfunctions post-fix were, and they refused. I expected it to take a few weeks or so for it, but It took them 2 months to get it sent back out to me. I get it out of the box, set it up, and surprise surprise: dead pixels, flickering screen and scratches around the neck of the stand. Another faulty display.I send it back again and I ask for a new one, but am refused. Ask for a refund: refused. They take another month to get that same display processed and they finally end up saying that theyre sending a brand new one instead. Great... Could of just done that 3 months ago.Unfortunately, I wont be using this company again. The initial engineer helping me was a nice guy, so he deserves a shout-out for at least trying, but the next person I dealt with had no sympathy, no apology or sense of urgency to remedy the situation. I had to contact them every time to get some kind of update on whats going on or when to even expect a delivery. Didnt even bother to reply to my email of complaint about the service.

Best computer place to go too.. Team are great with there service. Will shop again as always

I live in Christchurch cbd and I placed order on last Saturday. its Friday 5pm now been over a week already , I check online my parcel still processing at depot.I bought another massage equipment at the same time online in Auckland store and received it on Tuesday. This is the difference! If you don’t care about waiting then never mind but best place to go would be amazon.Update: Without redirected, the parcel would arrive around 8,9th July see attached tracking.I ordered another mouse paying extra overnight delivery option and it arrives the next working day which is fantastic.Update: Another order just came the other working day, So in general the shipping time is 1-2 days. The first product took 4-5 days i think this is just really bad luck.Also the package is wraped with bubbles and pretty good protection so i decide to change my rating star to 4 now!

Deffinatly my Prefered tech retailer by far, great customer service (particularly ethan)

Very good for sales and when things go well but absolutely useless when needing repairs sorted out. I returned a case fan to them in very early January 2021 (DOA) and have heard absolutely nothing back from them despite numerous emails asking for details. I realise that COVID-19 is slowing down freight and stock availability but how hard can it be to actually tell your customer what updates you have? Clearly its much too difficult for this business.The various items I have purchased from them have been delivered in a timely manner and exactly as ordered but their after-sales support is severely lacking.

Thanks Ethan, great service and communication from the team as always!

Bought a real nice PC from them, and when going to pick up an absolute unit stayed behind after closing hours so that I can pick it up that day 😀

Amazing service! Always there to help straight away! Thankyou

Lovely store, very clean and well presented. Amazing staff and very attentive and helpful.

Very quick delivery of the mouse that I bought from them, and was packaged very professionally with an almost excessive amount of bubble wrap :) Cant complain! Would def buy from them again! 👍

I have generally only had good experiences with CL going back a decade. However recently there was a problem with my order they didnt contact me to tell me this. Thinking it strange that I hadnt received an email saying the click and collect order was ready I tried contacting them. They dont answer the phone (I know I know its 2021 but it was just a quick question) so I messaged them on social media and eventually got a reply saying theyd get back to me. By that time Id given up and just visited the store in person to get answers. In store they were very helpful and resolved the problem with my order.

This company is charging customers a 15% RESTOCK fee for items that are purchased within a 7 day period. In my instance, I genuinely accidently ordered 2 CPUs for a system I was building. I contacted them less than 24 hours after the purchase and they still refused to take the item back without a restocking fee because the item had left the building. I even offered to send the item back at my own cost. BUYER BEWARE!!!

I ordered a 3080 from them. With me constantly nagging them and requesting updates they never stopped replying and always acted professional. A exchange was arranged late yesterday afternoon and they managed to still ship it to me overnight. A+ service and will definitely use again!

Andrew was super helpful and patient with me as we built my new pc, guided me through the best parts for my needs and price range, weve had all our pcs built with them and so far were pleased with the service

Brilliant place. Best spot in the country. These guys know their stuff inside out. Expert advice, and only the best gear to choose from. Ive never regretted a purchase from here.

Ive been a customer of Computer Lounge for many years now and use them almost exclusively for all my PC upgrades.I always have a great customer experience, with fast and reliable service.Ill keep coming back, and keep recommending!

Ordered an item for a present online. Contacted them via FB to ask if they could include a note. Note was included and item delivered the next day (Ordered Friday with the Saturday delivery option). Great customer service and quick and easy ordering. Would recommend.

Very helpful staff, certainly one of the best places Ive shopped at.

Sent wrong item, dont respond to emails or phone calls.

Be careful when you buy motherboard in this store, they will send you a wrong motherboard and deny they sell it.

As a first time builder, I had a lot of questions about parts, pricing, and the availability of GPUs (picked the worst time to build a PC apparently). Paul was really patient answering all my questions. They also said yes to my price match requests. Bought my parts from them and everything is working perfectly.I can’t recommend them enough and I’ll definitely be a repeat customer!

Quality range, good stock, well presented store where you can get hands on.

Great service, Paul is extremely knowledgeable and definitely knows his stuff. We received great advice on our build. All of the Computer Lounge team are awesome 😊

Helped fix random shutdown issues, installed a new psu and fixed the cable management. Thanks a lot!

Fantastic service, easy to deal with and accommodating. Prices are the lowest in NZ for everything Ive bought from them. When I requested a refund for a product (that they had not yet shipped) I received it in 3 minutes, I was actually astonished at how fast it was. They were also quick to answer questions via email. Highly recommend this store.

The worst customer service in the industry. Wont even pickup the phone. Tried calling at least 10 times this week but no answer, nothing via email either.

Andrew was really good to deal with

Awesome and efficient service!

Staff members have extensive knowledge on products they are selling, explaining them very well making it easy for you to decide on what you buy. this is definitely my go to computer store.

A++++, fast, easy, fantastic service. Brought a Logitech G29 wheel (fantastic price). Well packaged and sent out with no issues. Highly recommend Computer Lounge.

These guys simply have outstanding service, from getting back to you quickly in emails to order times. Ive ordered some parts at 4:00 pm and have them arrive by 11 am the next day. Plus fantastic communication in swapping out a potential back-order item.Will be coming back, and I can simply recommend. A+

Computer Lounge provided great service and advice. They helped me put together an awesome water cooled system that looks and performs mint. Helpful advice. No pushy sales tactics. Good pricing. And they know their products unlike many chain stores. If you are in the market for a high-end custom built PC this is the place to go. Thanks Ethan and Paul.

I purchased a mouse from Computer Lounge, the Logitech G Pro Wireless, and 2 weeks later the wireless Receiver started to play up and not work. I emailed them, their team told me to bring it in for testing. They tested it when I came in, confirmed it was faulty and GAVE ME A REPLACEMENT!! Absolutely amazing service. Christmas Miracle ;)

Worse customer service,only cares about money.

Computer Lounge is amazing in so many respects. Paul Pattison responds to every single email and in good time. He is patient, always answering questions. Purely on account of the good reviews I saw, and his email responses, I felt I could trust them, and got the Blue Yeti microphone from him. The service is top notch, and I highly recommend Computer Lounge. Id be more than happy to make any future purchases from the store. Highly recommended.

Word of warning: Note that Computer Lounges refund policy states that they have to charge 15 - 20% on unopened / sealed returns, as a restocking fee. As this is percentage based for some purchases this ends up being quite a lot of money, for putting a sealed item back on a shelf. Suggest you use MightyApe, PB Tech, 1stWave, PC Force etc. as no one else appears to charge this fee for unopened items.

My issue was resolved by Rohit. He was very understanding of my issue and concerns and they were promptly dealt with. I initially had an issue with my order that wasnt solved immediately, but once Rohit found out about it, he turned my experience around and now i am very satisfied with my purchase.

DO NOT ever buy from computer lounge! If there is a faulty product they will obfuscate & deny that the product is faulty. I have spent over 2 months trying to get my money back for a faulty motherboard that wont connect to a network & they have vehemently refused to accept the fault. They have claimed because im using a Linux OS the network controller wont work as Intel doesnt support drivers for Linux & that its my fault for choosing a motherboard that only has windows drivers.

Anthony and Ethan at Computer Lounge are very knowledgeable and helpful. They assisted me with all my needs and made payment easy with a competitive price. Definitely recommend anyone that is looking for a new computer to check out Computer Lounge. Thanks Guys!

*****Very dodgy***** company, still no refund after a week. Look at all 1 star reviews before purchasing products with computer lounge. We returned a faulty CPU. It took 3 days and the phantom courier never picked it up as promised by computer lounge. We spent money sending it back which also has not been reimbursed as promised. We are getting charged $80 for testing and they are refusing to give us a refund or a replacement. As I am a member of consumer protection I will not give up and give these dishonest thieves my money. We have lost $235 + courier costs + downtime. I am happy to remove this review once a full and cleared refund appears in my account. Our correspondence is being ignored by computer lounge

The Often say that review only capture the best and worst of a companies preformance - this is definitly one of those moments.I had to return a pair of headphones to Computer lounge, although though they were unable to reproduce the fault the team at Computer Lounge (Cameron) still processed the RMA and went over and above to provide a quality service.Great comunication and service from the team!*****

I ordered a chair online - the online system was so easy to use, and my order got processed same day, arriving within days. This is the best service!

I would not recommend Computer Lounge unless you want to end up paying exorbitant return fees out of touch with the standard practice in the market. They charged us a 20% restocking fee equating to $67 for headphones that were unopened, still in their shrink wrap and returned within a week. This is not a fair practice.

A hidden gem. Boutique PC builder, PC parts supplier, and audio store. Quality brand selection. One-on-one service with passionate and knowledgeable staff. Would definitely recommend.

Initially was a good experience, staff going over and beyond for my order. I ordered a cablemod extension kit and a seperate 8 pin Cable for my 3080. The stand alone 8 pin was out of stock ,the staff member went the extra mile to source me one from an extension kit which had a spare 8 pin cable. I was told that it was all sorted and is ready to be picked up. My mate was kind enough to pick it up for me as a favour since I live in the North Shore, unfortunately the stand alone 8 pin cable was not processed and was forgotten as part of the order. Usually not a big deal but since I live on the other side of the bridge this is now a hassle.I appreciate your staff going the extra mile, it’s just unfortunate that now that I will have to pay for shipping even though I already sorted for my orders to be picked up knowing that everything was there when it wasn’t. I understand that shipping is only 3 dollars, but it’s still an amount that I didn’t need to spend.**EDIT**Sherwin got in touch and sorted it out for me. He was kind enough to ship it free of charge.Thanks CL!!

Great service and store is well kept.